Came in for new lenses. I have a good half dozen pairs of Oakleys. Love the quality (of most of their frames). Was looking originally for the five squared frames. Walked in, got the multiple greetings from workers, and broke out my pair for service. John looked at them, asked when I had purchased (about 2 years ago), then grabbed a fresh pair saying that he'd be able to do half off if I trade in versus spending a bit more on just the lenses. Since I wasn't completely happy with the frames in the first place, decided to get a fresh pair of Straight Jackets (is my tried and true first pair bought 20+ years ago) in matte. Great sense of humor. Helpful service. And understood the task at hand. Although, I did make a joke that I'd update this review if my lens cleaner bottle is defective (the one I bought in TX with the five squared crapped out on me after only five uses). read more

John (middle aged, 5'4, beard with glasses) - Fragile ego escalated a non-issue/simple exchange. Brett, the store manager, raised his voice and remained confrontational throughout the interaction rather than doing what leadership should do -- listen, assess, and work toward understanding. I came in expecting a routine exchange and instead encountered an immediate wall of defensiveness from both the supervisor, John, and the store manager, Brett. John started in a condescending tone, said the missing outer box meant an exchange wouldn't happen, and repeatedly suggested the glasses had been worn and damaged. Brett then took over and pointed to what he claimed was a scratch before anyone tried the most basic step of cleaning the lens. I asked them to wipe it with solution before accusing me. Instead, the questioning continued and the situation felt more like an interrogation than customer service. John stood nearby staring at me and at times laughing, while both he and Brett spoke in a way that felt openly dismissive. With two members of management aligned against me, it was clear my explanation didn't matter. I told Brett his approach felt aggressive. John immediately responded that I was the aggressive one, and Brett denied being confrontational. Other customers in the store appeared visibly uncomfortable watching it unfold. Only after the lens was finally wiped did it become clear the mark was a smudge. Even after being proven wrong, the tone never reset. I left surprised at how quickly management chose blame over a simple verification that would have prevented the entire incident. read more

Danya is awesome, she helped me with my prescription glasses numerous times. .Everyone in the store is so helpful, welcoming and they always have big smiles on their faces. What a great team!! read more

Employees are LYING to customers, telling them the Oakley Vanguard Meta Glasses can be used for live streaming on Instagram and Facebook even though the feature has been disabled months ago for Oakley Meta glasses (at least 3 months ago already)!!!!!!! They will feed you their lies and imaginary functions of their products until you buy their crap, and at full price too. Half of the functions don't work but you have to pay full price?? What a rip off! Don't trust them and certainly do NOT buy the meta glasses from them, you WILL BE DISAPPOINTED and RIPPED OFF. If you want meta glasses go buy them at Ray-Ban, at least they are more trustworthy. read more

Oakley - Men's Clothing Near Me - Santa Monica, California

Had a great experience here today with Brett! I have shopped here for years - this location has made a loyal Oakley customer out of me

I would never buy anything from this store. I came in to check out the Vanguard Meta glasses. While there, Brett was very helpful in answering any questions, i wasn't ready to buy because i wasn't sure if they were too dark to play with at night so i was going to wait for the lighter ones to come out. But he convinced me to give them a try (i play baseball) and if they were too dark i could return them no questions asked. I was excited so i took his word and purchased them. My first time trying them i quickly realized they were too dark so unfortunately I was going to have to return them. But i loved the glasses themselves so my plan was to return them and come back when the lighter ones came out which he assured me would be in a couple of weeks. So i go back to return them and immediately his entire mood was different upon the return (they work on commission so of course i knew right away he was going to try to make it hard on me to return them). He then takes the glasses and finds the tiniest of tiniest of small scratches on them and tells me he now all of the sudden cannot do a return because of the smallest spec on them and in order to return them they have to be resale-able, they don't sell open boxes so that didn't even make sense. If that tiny spec happened while it was in use then that convinces me to not get the glasses again if they are that brittle. Its a shame because not only did he cost his store my business but the plan was to have all 13 of my teammates buy those glasses once we fined tuned it and i would have been happy to bring them all to this store for how helpful they were. But this throws me off from this store in general, he just cost the store over $10,000 of business all from terrible work practices to try to hold on to commission. Going to reach out to their customer support, hopefully they will be much more helpful. read more

Went in today and Chris was awesome. Was in the store for 5 minutes at most. He was super helpful. Also wanted to give Danya a shoutout. Came in last week and she was very patient and kind. Was also very helpful in finding a solution to my problem. read more

I liked coming to the store. Store was clean and organized. Me and my friend were helped right away. Adrian was attentive and patient while we picked out our frames. read more

Oakley - Men's Clothing Near Me - Santa Monica, California

Just finished my experience and it was great. Lots of selection, fantastic service and great info.

Great customer service with professional workers!My husband and me needed new prescription glasses,and both time Franco was the person who helped us perfectly.He was very helpful to give us all the info we needed about each eyeglass,and when I ve decided to make my full prescription glass(frame and lenses too) there(because every other place asked way much more money for them), he did a great job. Find us the best deals and save me soo much money.And finally today I got my new pair of eyewear and I can t be more happier with them.Thank you soo much for everything guys,you are the best! read more

Oakley - My new pair of Hollbrook RX glasses - Men's Clothing Near Me - Santa Monica, California

I went in to the Oakley store on Saturday and had called in advance to make sure they had the glasses I wanted. When I got there I met Dan. He took his time to help me understand all of my choices and had great product knowledge and enthusiasm. Because it was at night I was not ready to pull the trigger until I could see how the glasses looked in daylight. When I came the next day he even spent more time and we went outside al least 5 times trying out different lenses and frame styles. Thanks to Dan I have the perfect glasses that meet all of my needs and I could not be happier. I got the Flak Draft polarized, daily use prism. This level of customer service and product knowledge in retail is very uncommon. Another great thing about the store is inventory, they have everything. I highly recommend the Oakley store in Santa Monica. Make sure you ask for Dan. read more

This is my local Oakley store. I visit the store several times a month. I've spent good money at this location, from sunglasses, to sports wear. I've been looking for a particular color hoodie/wind breaker for several months now and always peek in to see if they have new inventory. I know exactly what I'm looking for so I don't spend much time in the store. Since I visit this location on a regular basis, Shawn, or Sean, or Shaun (the guy with the terrible tattoos and Billy Idol hair) remembered what I was looking for and appeared frustrated when I told him I was still looking for the same item. He told me that the only item they had was the same one he showed me last time. However, it was his poor attitude that surprised me. I told him that I didn't mean to waste his time and that I knew they probably didn't have the item I needed. That is why I keep my earphones in and try to be as stealthy as possible. The last thing I want to do is waste anyone's time. Every time I have ever been in this store it has always been empty. Like I'm literally the only person in the store besides the employees. Well, after the experience I had today, it doesn't surprise me. Fortunately for me, Nike, Adidas, Footlocker, Etc, Etc, Etc... are within walking distance to this Oakley store. Until Oakley provides remedial training for this employee, I will never spend so much as a dime at this location. Apparently, I'm not the only consumer that had an unsatisfactory experience here. read more

Years later and a whole new staff and this store is still racist walked in and was never greeted while guests after me were greeted I came to purchase some performance shades but was never asked for help and felt like the employees purposely found themselves busy or avoiding me read more

Do not come here!!! Avoid!!! Horrible customer service!!! Go somewhere else!!! Had come here last week to obtain prescription glasses and the girl working told me that Franco the person in charge was already gone for the day, it was a walk in basis to come back next week (today) after 2pm. Returned and it just to happened that Franco is gone for the day. I sat in traffic for over an hour only for them to tell me I'm sorry nothing we can do. This is not customer service. Please get your prescription needs somewhere else. No sense of making things right. Their apologies do not make up for the wrong information or lost time read more

Excellent customer service. Kevin was the guy who helped me out. He was so attentive and knowledgeable. Definitely coming back to this branch next time I need some new shades. read more

Sean and, whoever else it was (Ryan?), helped me track down and verify if they had a pair of sunglasses I was looking for that I recently lost. They were super helpful first over the phone once I knew what item I was looking for and then once in store, were even more helpful and patient with all the questions I had about various other types and styles. Definitely reiterates my brand loyalty to Oakley. read more

Evan was very professional from the moment that I walked in. He has allot of knowledge about the product and helps you understand workmanship. Keep up the positive attitude Evan, you are going places. read more

Fantastic management keeps me coming back. Have been going to this location for years. I take all my friends here to buy glasses from Francisco, just bought a pair today. The guy knows his stuff, is extremely nice, and runs a great store. I would highly suggest going to this location. Francisco is a world class manager, absolutely fantastic service. Thanks again! read more

Like another review said, the guy with the billy idol hair SUCKS. He was so rude I was actually shocked and walked out immediately.

It was an awesome time great products and the attention from Adrian was completely perfect, people like him makes you choose products like Oakley does Thank you very much Adrian! read more

Adrian was super helpful, had a stellar attitude, and was very attentive. The store is clean, well stocked, and was aesthetically pleasing. Great customer service!!!!! read more

Came in to get new lenses as the coating was wearing (think I got the term right) and thought I'd have to pay more, but found out they were still under warranty and got a replacement at warranty price. Great help from the associates. Thanks! read more

I walked to the back to use the restroom before shopping. Was followed in and told to leave because "it's for customers only". Apparently I didn't look like a customer to them. Just as well, I won't be a customer there ever again. read more