Came in for new lenses. I have a good half dozen pairs of Oakleys. Love the quality (of most of…read moretheir frames). Was looking originally for the five squared frames. Walked in, got the multiple greetings from workers, and broke out my pair for service. John looked at them, asked when I had purchased (about 2 years ago), then grabbed a fresh pair saying that he'd be able to do half off if I trade in versus spending a bit more on just the lenses. Since I wasn't completely happy with the frames in the first place, decided to get a fresh pair of Straight Jackets (is my tried and true first pair bought 20+ years ago) in matte. Great sense of humor. Helpful service. And understood the task at hand. Although, I did make a joke that I'd update this review if my lens cleaner bottle is defective (the one I bought in TX with the five squared crapped out on me after only five uses).

John (middle aged, 5'4, beard with glasses) - Fragile ego escalated a non-issue/simple exchange…read more Brett, the store manager, raised his voice and remained confrontational throughout the interaction rather than doing what leadership should do -- listen, assess, and work toward understanding. I came in expecting a routine exchange and instead encountered an immediate wall of defensiveness from both the supervisor, John, and the store manager, Brett. John started in a condescending tone, said the missing outer box meant an exchange wouldn't happen, and repeatedly suggested the glasses had been worn and damaged. Brett then took over and pointed to what he claimed was a scratch before anyone tried the most basic step of cleaning the lens. I asked them to wipe it with solution before accusing me. Instead, the questioning continued and the situation felt more like an interrogation than customer service. John stood nearby staring at me and at times laughing, while both he and Brett spoke in a way that felt openly dismissive. With two members of management aligned against me, it was clear my explanation didn't matter. I told Brett his approach felt aggressive. John immediately responded that I was the aggressive one, and Brett denied being confrontational. Other customers in the store appeared visibly uncomfortable watching it unfold. Only after the lens was finally wiped did it become clear the mark was a smudge. Even after being proven wrong, the tone never reset. I left surprised at how quickly management chose blame over a simple verification that would have prevented the entire incident.

Boy, did Joe go above and beyond to exceed my expectations! I've had nothing but horrible service…read moreover at the Melrose location after my two favorite sales reps left. I wasn't expecting to get better service because all I needed was for someone to fix my sunglasses. I purchased a pair back in January, had to bring it in for repairs 3 months after for some warranty work and that took them over a month to finish. However, the job they did was far from perfect, as my lens were discolored and the screw on my left arm came off!

I came to Dita and met Zach, who provided outstanding assistance. Zach was knowledgeable and…read morepatient. I highly recommend Dita but moreover Zach as your expert optical technician!

The store is located in a very hip area of Venice , Abbot Kinney …read more The owner Chis and his team are awesome. His store offers a great selection of Ray Ban glasses. They offer a personal service with a friendly touch. The store inside is beautiful. There are nice seats outside and anyone is welcome to seat outside. They also offer extended service to repair your glasses. They stand by their service is anything goes wrong.

I recently purchased a pair of Ray-Ban sunglasses from the Newport Beach store on February 22. At…read morethe time of purchase, I was clearly told that I had a 45-day return period. After a short time, I noticed small marks on the lenses, which appeared to be a product issue. On March 14, while I was near Venice Beach, I stopped by the Ray-Ban store there to process a return. Unfortunately, the experience was extremely disappointing. First, the store manager/owner immediately accused me of wearing the sunglasses the entire time, which was simply not true. The glasses were barely used, and the marks were the reason I came in. Second, he even attempted to clean the lenses himself but was unable to remove the marks, clearly showing that the issue was with the product itself. Third, he complained that he would be "taking the hit" because I was returning the sunglasses to a different Ray-Ban store, which should not be the customer's concern if the brand offers a 45-day return policy. Finally, he claimed that their system was not working properly and refused to process the return, leaving me with defective sunglasses and no resolution. Overall, this was a very disappointing customer service experience. Ray-Ban markets itself as a premium brand, but the service I received did not reflect that at all. Experiences like this make customers seriously consider switching to another brand.

David and Bryan are fantastic humans at this hut of sunglasses. They are patient, knowledgeable,…read morefun, and have awesome shades at great prices. Definitely a great place to find your glasses.

I thought long and hard writing this review on the store I kept going back-and-forth, not wanting…read moreto leave such a negative review, but the sour taste in my mouth lingers. I went into the store to return some merchandise. Obviously it's never good for a Store to do that right? I expressed to him that I had to return it even though I loved it because I lost my job now instead of having remorse or oh I'm so sorry attitude, Is there anything I can do to help you? Provided no sympathy actually was annoyed doing the return and at the end of the day he didn't provide all the receipts I had to ask for the last one because he left one out. I don't usually leave negative reviews but if you deserve it you know what's coming to you, so I hope corporate you read this because This guy's head is in the clouds being in a retail position and especially catching that Beverly Hills vibe. Next time be nicer to your customers maybe they'll return them from your store.

I love this place. Scott and the rest of the staff are caring and helpful, the service is always…read moreexcellent. Today's helpful deed was adjusting my crooked frames that were bent from my toddler grandchild's sweet little hands. They are my one and only eyeglasses shop.

Great selection of frames. Very friendly and helpful staff. After buying some prescription…read moreglasses from them for the first time last week, I won't shop anywhere else.

I have a pair of Oakley glasses and the little nose protector thing fell off (yes, "little nose…read moreprotector thing" is the official name, hahaha). I came to this location looking for a replacement for my glasses. The gentleman at the front register was super friendly. When I told him what I was looking for he reached into a drawer next to him and pulled out a bag with some extras in it. Rather than try and sell me something, he was kind enough to give me a new pair. That was really nice of him. I'm sure those pieces are laying around all over the store, so it was a nice gesture!!!

I love this store…read more I've been shopping here since they opened. I forget when that was but it was many years ago. I believe they moved in when the H&H complex opened. Nice selection and great customer service. I have bought sunglasses, clothing, shoes + an mp3 player (Oakley Thump) and a wallet here. I got a cool Oakley logo sticker and put it on my truck. They will custom build glasses for you - on site, quickly.

SIX STARS! If you are looking for the absolute best place to get frames in Santa Monica, look no…read morefurther than Dan Deutsch Optical. This is hands-down the gold standard. And if you're lucky enough to work with Yvette, you've won the optical lottery. From the moment I walked in, Yvette devoted her full attention to me as if I were her only client. She has that rare ability to guide you expertly without ever being pushy. She listened carefully, understood what I was looking for, and helped me navigate a fantastic selection of frames that are stylish, high-quality, and genuinely unique. And a great value, too. I was bracing for big sticker-shock, but the price was incredibly reasonable. What truly set this experience apart was her precision and care. She took detailed measurements to evaluate how the frames would actually sit around my eyes; not just how they looked in the mirror. In doing so, she identified and solved an issue I had been struggling with in my previous frames. No one had ever taken that level of time or technical care before. The frames were delivered exactly when promised, and they fit perfectly right out of the gate. My vision felt better immediately; not just because of the new lenses, but because the fit and alignment were so thoughtfully executed. Yvette is brilliant at what she does. She combines technical expertise, aesthetic instinct, and exceptional customer service in a way that feels effortless. She is absolutely who you want to work with. Dan Deutsch Optical isn't just good; it's the place to go. Better than all the rest. Highly, highly recommended.

I had a very positive experience at their Westwood location inside of the UCLA jules Stein Eye…read moreInstitut. The staff is very nice and professiona.

Customer service ultimately responded favorably with a return and have made the situation right.read more

For a company that professes to be a premium quality label , they have cheap quality "cashmere" …read more I ordered a few and found out the hard way , sale items not returnable , even if the product does not match what's described. I would never buy anything online from this company again. What makes it even more egregious is the owner buys a second home for over 200,000,000 , seemingly thanks to giving customers the shaft.