Don't go to this AT&T: Victor tried to upsell us so hard it was awkward and we left…read more Upon arrival, i made it clear we just wanted a trade in. He said we would HAVE to pay extra - No way around it -- super salesy pushy and we left because we didn't trust him. Glad I trusted my gut because we went to the AT&T at 2333 S Sepulveda Blvd and it was a 15 min exchange without a single pitch to pay extra. Smooth, real and how it should have went the first time.

Cesar the new store manager was so helpful, professional and patient…read more I really appreciate him helping me figure out what my problem was with my Netgear device. I thought I would have to replace it. Yet with some troubleshooting Cesar found out it was just the charger. It made the process simple and seamless. Plus I had a few more issues that he resolved quickly. Yet verses when I called the 800# - I just got the run around. No drama just professionalism with Cesar. So grateful for people like Cesar! Thank you!

It can sometimes feel like Dantes 7th circle of hell dealing with cell network companies but this…read morestore does a good job making it more tolerable. I had to change a number from a different number and it was a whole ordeal. The rep patiently walked me through it and sat with me as we had to dial corporate. Corporate was a terrible experience but 2 reps and 1.5 hours later was mostly able to get there. Needed another 30 min with in store rep to finally finish. A terrible 3 hour experience but reps definitely helped as much as possible and common issue was corporate. Would recommend. Fast in store internet. Plenty of plaza parking.

Caesar was amazing. He upsold us without being salesy, was quick and helpful. We will be back!read more

I walked in and there were two employees working. No one bothered to even look up. I was third in…read moreline and one of the employees went into the back and left one person on the floor. With 4 customers waiting to be helped. After 20 minutes I walked out. I love right across the street from this store but I will never go back again. The AT&T at 2333 Sepulveda is far superior. I'll go there. Hopefully, you'll get a new manager.

TLTR: GO TO ALEX! He has 5+ years of experience. He is communicative, understanding, a team player,…read moreand helpful. Black Friday week, T-Mobile had a great promotion. Decided to move my account from AT&T to T-Mobile to get that promotion. I arrived Wednesday around 5pm. I first arrived just to see what promotions were available. I was greeted by a store associate (which would later learn she was only 4 months on the job and created a hassle with my situation). I began the process to transfer my line and get a new phone. ALEX took over my situation and he was completely the whole reason why I continued this with this transfer. He was there until CLOSING to make sure we had a good start to continue the following day. Arrived Friday (Thursday was Thanksgiving and they were closed). The first woman who assisted me continued to where Alex left off. She asked for a receipt that she gave to me that had the numbers for the specific individual. I thought this was necessary to continue and I went to two of my homes to try to fine this paper - took 1 hour of my time. I was unable to locate it and headed back to the store to see if there is a way around it. This is when ALEX noticed me and picked up my "case", HE WAS ABLE TO FIND THAT INFORMATION IN SECONDS. This showed how experienced he is. He took care of everything and stuck with me for HOURS until everything was taken care of. He also was assisting his coworkers - multi-tasking without a hitch! ALEX is the best! Thank you so much!

guess nobody showed up for work - door and gate locked though all other information says "open"…read more Unreliable when absolutely nobody shows up at all

Today I worked with Marina! Amazing and helpful and these peeps work so hard. Treat them right and…read morethey'll be there for you!

This Best Buy in Culver City is a nice one. It is spacious, has a decent (not great) selection and…read moresuper nice sales people. We have bought from them quite a lot and have never had a problem with returns or any purchase. They are super nice. Their selection of All In One desk computers is not great, but they have more than some. And the salespeople are trained and know what they are selling. They take their time with every customer. The place is spotless and their prices are usually the best in town. When you walk in you are greeted and it does not take long to get help. I would give them a 5 but their Geek Squad is not the best and I can't recommend them. I am sure they are great for simple things. They are nice, but trying to reach them on the phone is next to impossible. I will keep going to this Best Buy.

I went to this BestBuy location recently. I wanted to see the TVs, video games, and power banks…read morethey had available. I talked to a staff member about replacing an old TV and another one to see where the power banks were located. I had positive interactions with those I talked to. I saw TVs of interest for sale, as well as video games and power banks.

Okay where have I been? You no longer have to live with a cracked cell phone if you have been…read morepaying that life long cell phone insurance like I have. It covers cracked screens now. And when you file your claim this lovely CPR business is a place you can go. The customer service was top notch! I made an appointment and they were ready for me. The whole repair took about 40 minutes. At the end of the service I was offered a screen protector that has a price tag of $40. It's a nice glass one and best part it comes with a REAL warranty. So if you crack it, just go back and get a replacement protector. But from the quality, it doesn't seem you will be making many visits to utilize the warranty. Pro tip: schedule this service around lunch time and go to the restaurant across the street for yummy eats while you wait.

It takes a lot to inspire me to write a review but CPR Phone Repair has done just that…read moreI called a variety of places regarding a screen repair on my Galaxy S22 Ultra. When I called CPR, they were very pleasant on the phone and did not hesitate to fully answer my questions. They did something other repair services did not. CPR provided me with various options and even when I visited the store without making an appointment, the person I had talked to on the phone much earlier had remembered our conversation and provided me with the options as discussed. They did not pressure me into the most expensive option and even recommended a less expensive one that I had already chosen in my head as the best way to go. They completed the work far sooner than I had expected and did an amazing job. My phone looked brand new. The level of customer service they provided me was exceptional. I already started telling friends I know about how good the service I received had been. It was not my closest option but it was well worth going out of the way. I hope everyone else has the same level of service and feels as I do!

Great place and more trustworthy than the recommended chain stories (like Asurion) that Verizon…read morereferred me to. At Guzman, they gave me a very fair price ($40 to replace the charging port on my iPhone) and turned it around within a few hours. I had gone to UBreakIFix beforehand and they would've charged double and warned me it "was very likely the phone would break since it was so old" so... I'll be going here instead in the future! Only other thing to mention is that the hours here say 9AM-6PM - but it wasn't open at 9AM. I'm not sure of exact opening time but probably closer to 10AM.

Fernando is a magician. Everyone else told me the phone could not be fixed and I wasn't even…read morelooking for my phone to be fixed. I was just looking for data recovery. Well, I got data recovery and what looks like a brand new phone! My phone was cracked and broken before I ruined it when it fell in the hot tub but now I have a restored fully functioning phone that several others, including Apple said could not be fixed. I highly recommend Fernando for any of your cell phone repair needs.

This Version in Culver City on Jefferson is great. We had the best service…read more I am not bright when it comes to phones and mine just stopped working. We went to this Verizon and I am so glad we did. They had a great selection of phone and everything you need to go with a phone. We did not have to wait long and the nicest salesperson helped me. I told him he would be doing a lot because I knew little. He spent an hour with me. He got my phone working, was able to take everything off the dead phone. My photos were restored and he showed me new apps I would want and need for the moved stuff. If he helped me get the wallpaper I had back on to the new phone. When I left I had a working phone that I was able to use right away and I was able to figure out what I needed to know. I was so lucky to find this salesman.

Came into the Verizon store today and was told there was a short wait. I was fourth on the list but…read moreonly waited about ten minutes. Ronnie Gomez helped me, and he was excellent--knowledgeable, patient, and professional. Having worked in this industry before, I could tell he knew exactly what he was doing. He explained the plans, deals, and options clearly, and he really tried to make it work. That said, I didn't end up walking out with the phone I wanted. The main issue isn't the staff it's the system. The employees don't seem to have much flexibility when it comes to pricing or decision-making, and there's no easy way to reach them directly since they don't have business cards or phone numbers. If Verizon empowered their people more, I think the whole experience would be stronger. Still, Ronnie did everything he could, and I appreciate his effort. Four phones for this visit.