Always have a great experience at this location. The staff is super friendly and helpful. Shout out…read moreto the manager Carlos for helping me with a couple of devices that were out of stock online and in his store, he went above and beyond to help me and was great with communicating with me every step of the way

I was overcharged on my bill, and I could never get through to T- Mobile during the day or evening…read more I went to this T-Mobile store, and a wonderful manager named Rene really helped me. He was courteous, patient, listened to my problem, and very quickly came up with a solution. He was efficient, and I was very grateful for his help, and the fact that I was taken care of in a very timely fashion. Thank you, Rene!

Cesar the new store manager was so helpful, professional and patient…read more I really appreciate him helping me figure out what my problem was with my Netgear device. I thought I would have to replace it. Yet with some troubleshooting Cesar found out it was just the charger. It made the process simple and seamless. Plus I had a few more issues that he resolved quickly. Yet verses when I called the 800# - I just got the run around. No drama just professionalism with Cesar. So grateful for people like Cesar! Thank you!

Don't go to this AT&T: Victor tried to upsell us so hard it was awkward and we left…read more Upon arrival, i made it clear we just wanted a trade in. He said we would HAVE to pay extra - No way around it -- super salesy pushy and we left because we didn't trust him. Glad I trusted my gut because we went to the AT&T at 2333 S Sepulveda Blvd and it was a 15 min exchange without a single pitch to pay extra. Smooth, real and how it should have went the first time.

They take 3 hour lunches at this store. Nobody is ever available, avoid…read more.. They want more words, they want more words

It can sometimes feel like Dantes 7th circle of hell dealing with cell network companies but this…read morestore does a good job making it more tolerable. I had to change a number from a different number and it was a whole ordeal. The rep patiently walked me through it and sat with me as we had to dial corporate. Corporate was a terrible experience but 2 reps and 1.5 hours later was mostly able to get there. Needed another 30 min with in store rep to finally finish. A terrible 3 hour experience but reps definitely helped as much as possible and common issue was corporate. Would recommend. Fast in store internet. Plenty of plaza parking.

I walked in and there were two employees working. No one bothered to even look up. I was third in…read moreline and one of the employees went into the back and left one person on the floor. With 4 customers waiting to be helped. After 20 minutes I walked out. I love right across the street from this store but I will never go back again. The AT&T at 2333 Sepulveda is far superior. I'll go there. Hopefully, you'll get a new manager.

TLTR: GO TO ALEX! He has 5+ years of experience. He is communicative, understanding, a team player,…read moreand helpful. Black Friday week, T-Mobile had a great promotion. Decided to move my account from AT&T to T-Mobile to get that promotion. I arrived Wednesday around 5pm. I first arrived just to see what promotions were available. I was greeted by a store associate (which would later learn she was only 4 months on the job and created a hassle with my situation). I began the process to transfer my line and get a new phone. ALEX took over my situation and he was completely the whole reason why I continued this with this transfer. He was there until CLOSING to make sure we had a good start to continue the following day. Arrived Friday (Thursday was Thanksgiving and they were closed). The first woman who assisted me continued to where Alex left off. She asked for a receipt that she gave to me that had the numbers for the specific individual. I thought this was necessary to continue and I went to two of my homes to try to fine this paper - took 1 hour of my time. I was unable to locate it and headed back to the store to see if there is a way around it. This is when ALEX noticed me and picked up my "case", HE WAS ABLE TO FIND THAT INFORMATION IN SECONDS. This showed how experienced he is. He took care of everything and stuck with me for HOURS until everything was taken care of. He also was assisting his coworkers - multi-tasking without a hitch! ALEX is the best! Thank you so much!

Surprised by the other reviews. Most seamless AT&T phone experience I've maybe ever had. Other AT&T…read morestores felt very scammy and I was told many different things at different prices at other stores however, Milton at this one made up upgrading my iPhone, so easy and straightforward no hidden fees or small print kind of stuff. I majorly appreciate how honest and easy he made it. Was there and out the door with a new phone within 30 minutes after back and forth at 3 other locations. Thanks Milton!!!

Terrible... Not all store's fault, but I came in with a virus on my phone, asking if they were able…read moreto help, and the answer I got was, no, we don't have technicians here, but we can help you with a new phone! I have been with AT&T since they were LA Cellular.

This Best Buy in Culver City is a nice one. It is spacious, has a decent (not great) selection and…read moresuper nice sales people. We have bought from them quite a lot and have never had a problem with returns or any purchase. They are super nice. Their selection of All In One desk computers is not great, but they have more than some. And the salespeople are trained and know what they are selling. They take their time with every customer. The place is spotless and their prices are usually the best in town. When you walk in you are greeted and it does not take long to get help. I would give them a 5 but their Geek Squad is not the best and I can't recommend them. I am sure they are great for simple things. They are nice, but trying to reach them on the phone is next to impossible. I will keep going to this Best Buy.

very thorough and efficient and responsive. Geek squad is awesome and well worth it. thanksread more

Update -- shortly after return, I noticed that my speaker doesn't seem to be working as it was…read morebefore I turned it in for cracked glass (completely unrelated to issue). As this location was recommended by my service carrier, I'd have expected a bit more of a detailed job.

I called this shop before coming in and spoke with Shakeed/Shakeet (not sure of spelling). He told…read moreme he had a refurbished original iPhone 15 Pro Max screen in stock and said he could show it to me because it had very minimal scratching. That gave me confidence that I was getting a genuine refurbished original Apple display. When I arrived, he showed me the screen, it looked good, and I agreed to pay $199. The installation took about 20 minutes. After repair, I noticed that the phone did not recognize the display as an original Apple component in Settings, which was not normal and raised concerns about what was actually installed. When I raised this issue to Shakeet he said "Oh you can just ignore that." Whatever.... About 20 minutes after leaving the shop and using my phone normally, half of the display turned completely white. The phone had not been dropped or damaged. I returned the very next morning 10am as soon as they opened and showed Shakeed the screen. He made big dramatic eyes at me and his first response was, "What did you do?" I said, "What do you mean, what did I do? Nothing. The screen just failed. I don't think this was worth 199!" He smiled, and said "Ok take a seat." After 20 minutes he came back out and demanded, "Brother, you have to pay me $55 to do this repair because I think you dropped the phone as soon as you left here." I was STUNNED. Absolutely flabbergasted. The phone had NOT been dropped, and the screen had failed within about 20 minutes of installation. At that point, I lost my temper and screamed, "Give me back my f______g phone! I'm taking it to Apple! Don't touch my phone! Give it back right now!" He continued insisting that I had dropped the phone, and I kept yelling, "Give me back my f______g phone! I did not f______g drop my phone!" I continued demanding my phone back until finally other staff members intervened. Then without asking, they removed the refurbished original screen and installed a DIFFERENT display that they described as an OLED screen, but they still charged me the full amount I had originally paid for the refurbished APPLE screen. In other words, I paid for one product and left with a cheaper/different one. I have read several of their reviews online where they have done this exact same thing to other customers as well. Ie: They replace the screen and then shortly after the customer gets home the screen stops working. The customer then goes back in and then they try to charge the customer again to replace or downgrade the screen. I think this is a scam they are engaging in and I think they are doing this on purpose to milk more profits from the original sale. I am now disputing the $205 charge with my credit card company. A screen that fails within about 20 minutes should be covered under a repair warranty, not blamed on the customer. Instead of standing behind their work, I was accused of damaging my own phone WITHOUT ANY EVIDENCE, just a baseless accusation. Based on my experience, I cannot recommend this business. Furthermore, like every phone repair kiosk on Venice or at the strip malls there are no prices listed anywhere. Huge red flag. You will get scammed if you come here. They also do not give itemized receipts which is another red flag. See pic

Great place and more trustworthy than the recommended chain stories (like Asurion) that Verizon…read morereferred me to. At Guzman, they gave me a very fair price ($40 to replace the charging port on my iPhone) and turned it around within a few hours. I had gone to UBreakIFix beforehand and they would've charged double and warned me it "was very likely the phone would break since it was so old" so... I'll be going here instead in the future! Only other thing to mention is that the hours here say 9AM-6PM - but it wasn't open at 9AM. I'm not sure of exact opening time but probably closer to 10AM.

Fernando is a poor business man. First of all, he'snever open and the parking is horrible…read more I have used him many times but 3 weeks ago I left my tablet for repair. I called him to find out the cost and left 5 messages and he never called back. His prices are good but I'm done.

This review has nothing to do with Phone Verizon customer care--they suck. This is about this one…read morestore in Culver City, in the Target shopping area on Jefferson. My phone needed to be replaced. I did my research and decided what I wanted. I walked in and got lucky with the most wonderful salesman. His photo is below. Wait for him to take care of you. He went through all the features of my new phone and put everything from the phone I was tossing into the new one. All of my photos, everything. I told him I was not good with phones and had little understanding so I wanted him to do it all, even put my wallpaper back on. He was patient and kind and explained things to me more than once and then showed me. He suggested other apps I should download and did that for me as well. He did everything I asked and more. I wanted earbuds--know nothing about them and he showed me how to use them, what would be best for me and I bought them. I also bought everything else he thought I would need and I love my new case. He was so nice and paid attention to me, not my know it all husband. He helped me. He was so great. He is the only way I will deal with again, so give the guy a raise. I wish I could recall his names, but I forgot. But he is adorable. He spent over an hour with me and never rushed me when he saw I was confused. He spent over an hour with me and never rushed me when he saw I was confused.

This Version in Culver City on Jefferson is great. We had the best service…read more I am not bright when it comes to phones and mine just stopped working. We went to this Verizon and I am so glad we did. They had a great selection of phone and everything you need to go with a phone. We did not have to wait long and the nicest salesperson helped me. I told him he would be doing a lot because I knew little. He spent an hour with me. He got my phone working, was able to take everything off the dead phone. My photos were restored and he showed me new apps I would want and need for the moved stuff. If he helped me get the wallpaper I had back on to the new phone. When I left I had a working phone that I was able to use right away and I was able to figure out what I needed to know. I was so lucky to find this salesman.

Went bc I needed help and oh boy did I get amazing assistance. Ross helped me out and was top…read morenotch, kind, and gave me a great price for the service I needed.

Met the owner, Ojen, at a Conference. He's friendly, helpful and knows his stuff. He's set up for…read moreall kinds of iPhones, and Androids, too. Sorry I didn't snap a pic of his table, but it was nicely displayed. He didn't know me from Adam, but Ojen comes across as sincere and empathetic. Of course, everyone cracks the outer casing on their phones on occasion, and that includes me. I've had mine fixed a couple times before, and have been satisfied. The difference with Ojen is that he comes to you. In this case, we met at Tech Conference. But, typically, he'll come to you - wherever you are. His prices are competitive, and he does good work. My phone is back to looking 100% good. Glad I ran into him, and would definitely recommend Ojen. Oh, and his business card is really cool - it's a fun take on his business.