Oscar and Christian- THANK YOU. AWESOME store, awesome customer service, great offers and…read morepromotions. First sales store I trust, honestly.

Thank you Leo, he was knowledgeable, friendly and fixed my issue quickly without trying to sell me…read moreanything. As long as he's around at least, this location deserves 10 stars.

KS MOBILE is amazing. My phone was drowned, battery exploded, another guy said it would cost $500…read moreto repair everything and it still might not work. KS mobile did all the repairs for less than $200 and my Pixel 6 Pro phone works fantastic now. Thanks a ton! Jeff and his crew are amazing

this place is the worst , they don't know what they are doing and they have bad service. I've been…read morewith KS MOBILE for 2 years and everytime I get it fixed there's always another problem going on with my phone.

I came here to browse new home wifi options since my current provider Spectrum was getting…read moreexpensive and my experience here was pretty good! Mo mainly helped my roommate and I out and guided us through our options. We were able to select an option for $35 a month since T-Mobile was my phone carrier and we were given a 2 week free trial. Mo sat us down and helped configure our router. He was pretty patient and answered all of our questions. He was also super personable. The store was clean and was well air-conditioned. We came early in the morning on a Sunday, so we didn't have to wait for someone to help us. Mo explained that during peak hours there can be long waits. Overall, a good and easy experience here!

Extremely disappointing experience. I was completely ignored and made to feel as though my business…read morewasn't important. What made the experience even worse was watching other customers arrive while no one bothered to ask if I needed any assistance. Customers should feel welcomed, acknowledged, and treated with respect, regardless of who they are. Unfortunately, that was not my experience here. I hope management takes this feedback seriously and works on improving the customer service.

The employees at this location need to work on their customer service skills and attitude…read more(especially the manager) I received a cosmetically defective iphone 17 that I ordered from this store. I returned it and was charged a restocking fee. I called T-Mobiles customer service number and asked if I qualified for a refund since the phone was defective. They said yes, the manager at this location refused to give me a refund and kept on coming up with excuses on why he was not going to give me my money back. Even mentioned that the defect wasn't noticeable LMAO. Like who's buying the phone YOU? Or ME? Anyways, I went into the store again and got customer service on the phone to have them speak directly to the manager. Thankfully the reps on the phone were able to give me my money back so shoutout to them! :)

I went in to cancel a line and I have to call customer service. Okay sure…read more It's not what the sales rep said it's HOW she said it. You're in the customer service world, act like it. Then after asking about plan deals, she continued with this attitude saying the lines for my parents were the cheapest . Again it's not what you said, it's HOW YOU SAID IT. You're in customer service, if you don't like your job or being asked questions change jobs. I understand you work with commission and maybe you wouldn't be getting anything out of helping a client cancel a line or change a plan but it's still your job. The representatives name was Cassandra.

They take 3 hour lunches at this store. Nobody is ever available, avoid…read more.. They want more words, they want more words

It can sometimes feel like Dantes 7th circle of hell dealing with cell network companies but this…read morestore does a good job making it more tolerable. I had to change a number from a different number and it was a whole ordeal. The rep patiently walked me through it and sat with me as we had to dial corporate. Corporate was a terrible experience but 2 reps and 1.5 hours later was mostly able to get there. Needed another 30 min with in store rep to finally finish. A terrible 3 hour experience but reps definitely helped as much as possible and common issue was corporate. Would recommend. Fast in store internet. Plenty of plaza parking.

I would recommend nooooo one to obtain phone or internet service i was with Metro pcs for 10 years…read moreand finally had a chance to leave after being there for 10 years then transferred to T-MOBILE was fine until METRO PCS had froze my ph no service so I had chose but to go back to Metro so depressing for 30.00 only they had put AUTO PAY on my.ph would not take it off this is thier system would not do a thing I then contacted FCC to assist, after making acomplaint with FCC they all of a sudden was able.to take off. I believe I'm going to try and get back.to T-Mobile since.they are willing to payoff previous bills on who you were with before BOTTOM LINE STAY AWAY FROM METRO PCS.

Customer service here is awful. After going several times, I came to this definite conclusion. The…read morestaff never greets you up on entering. Even if you're standing for 20 minutes, you are typically ignored until they have time for you. There was a woman there who was extremely abrasive. She cut me off frequently and answered all my questions in a very dry tone. I make a point to be expressive and give friendly gestures with retail conversations. I do this because so many service workers tend to be rude and nasty. Sometimes this works. But this woman remained stonefaced throughout our interaction. However, she was friendly with the woman before me, but only because she was talking about her daughter. Overall, the store could use some basic customer service training. Simple engaging friendliness goes a long way.

I went to the Verizon store to activate a new phone, walking from the Apple Store in the Grove to…read morethe distant reaches of the Farmers Market, where it turns into a large, high-rent strip mall. It was busier than I might've expected on a random Wednesday afternoon, with a few customers being helped as well as an staff member on a Zoom call, giving some kind of presentation to other employees. There was a whole segment about how to ask friendly questions to get in with customers to find out what needs Verizon could offer to address. I almost wanted him to finish the call and then casually ask me about my line of work. There was a short wait before someone was able to assist me (hence the eavesdropping, though to be fair, the call was conducted in the middle of the store). She was nice, helpful and patient. I am forty years old and not the primary account holder for my cell phone plan, so I had to call my husband at work to get the PIN. This was not an especially enjoyable errand, but the staff and store were pleasant enough, and I had a new working cell phone when I walked out the door. I'd come back if I needed something else from Verizon.

I thought AT&T were bad. Absolute w*nkers here…read more This place would be better for society if it were a public toilet instead. Pay attention to the bad reviews because my experience was just as frustrating. They made me wait over an hour and then served other people who were behind me in the queue. The whole experience honestly put me off Verizon in general. If you need phone service go somewhere else.

I was overcharged on my bill, and I could never get through to T- Mobile during the day or evening…read more I went to this T-Mobile store, and a wonderful manager named Rene really helped me. He was courteous, patient, listened to my problem, and very quickly came up with a solution. He was efficient, and I was very grateful for his help, and the fact that I was taken care of in a very timely fashion. Thank you, Rene!

I recently went into T MOBILE on April 25 to trade in my iPhone 12 promax for the 14 pro max…read more And I got a really excellent deal on my 12 promax Treyden towards the cost of my 14 promax. And the woman who help me her name is Michelle and she was rather helpful at first, but then when it came towards the end well she was in the process of setting up my new phone. She decided to ask me once it was finished downloading and everything was a super nice to make a phone call to see if everything was up and running.. sound like OK so I called my significant other and it first it didn't go through. It transferred me directly to T MOBILE and I tried again about a minute two minutes later, and it went through this time.. but while in the process of doing this, she decides to get up and go into the back room doesn't even bother to come back out to finish the process of the sale. Just stays back there and does whatever.. and yes, I did contact T MOBILE customer service and report of the situation because I found your behavior to be completely and totally unprofessional and disrespectful and rude. So while I recommend going to this location, I do not recommend that you make a sale with Michelle because she's part of the young generation she's most likely no more than 23 to 26 years of age. But it's this generation in the stage in the 2023 era that were in is really F* up because they presume to act and think that they know everything there is to know with regards to anything and everything when they really don't they have a lot of life experience to learn and a lot of growing to do. So while I appreciate the young generational help from certain people that you confront and want help from, they need to learn respect, morals, and values, because I think when it comes to having morals respect and values in this day and age, in this generation, their parents greatly field when it comes to there generation

Zero Stars, folks! G*d D*mn these sociopathic companies that…read morejust keep rolling with awful service, despite our complaints, surveys, major active class-action lawsuits, their data breaches, deceptive fee structures, and past severe liability cases! Who tf do they think they are? Not only was my service spotty as all get-out, but customer service and response was slow and never resolved my connection and data speeds. It's infuriating to have no service and you have to wait till morning to communicate this to them - then wait days (a week) for anyone to come out and investigate. But they sure knew how to take my money every 30 days and lock it in a few days beforehand. For those interested, I switched to Starry a couple/few years ago and never looked back... or at least I've tried not to! These Spectrum %#$* continue to send me junk mail on the daily! and most of it is under the name of someone who hasn't lived here for six (6) years! STOP SENDING ME YOUR TRASH MAIL! I'M SICK OF SENDING IT BACK TO YOU WITH "NOT AT THIS ADDRESS." These sociopaths couldn't respect me when I paid them for years and put up with the slow, splotchy service, payment issues and almost non-existent (we give a sh*t) customer service; and, they can't respect me now, after years of cancelling them and now enjoying satisfied service with Starry: faster, cheaper, responsive (yes, their app is THE WORST, as is their stupid AI dog) And Starry bills me relatively on the same day each month, not every 30 days (like Spectrum) so the date continues to change. Thank goodness for CHOICE! I was a bit afraid of the Verizon takeover of Starry; but, so far, it hasn't been disruptive.

Apparently returning Spectrum equipment is a scavenger hunt now…read more I walked in carrying a pile of heavy equipment and did what generations of humans have been trained to do: I got in line. Crazy, I know. So there I am, standing behind several other people who had also made the radical decision to form a line, when I start noticing employees calling random names from around the store. People are wandering up from chairs, corners, and various mysterious locations like they've just won a raffle. After about 15 minutes, another customer finally informs us that you have to sign in when you arrive. Now here's the part that really impressed me: every employee in the store watched a group of us standing there holding heavy equipment for fifteen minutes and not a single person thought to mention this tiny little detail. Not one. It honestly felt like a social experiment. "Let's see how long these people stand here before they figure it out." The sign-in system itself isn't the problem. Plenty of places use one. The problem is watching customers clearly waiting for service and saying absolutely nothing. The good news is I eventually returned my equipment. The bad news is I now know more about human indifference than I did when I walked in.

I purchased a Casio Privia PX-S7000 digital piano in December 2024, and it remained mostly unused…read moreuntil earlier this year. I then recently discovered that several keys had stopped working. I contacted Casio, who provided a list of authorized service centers, including Kami Electronics. I emailed Kami, and he responded the same day with a few standard questions. Scheduling a drop-off appointment was quick and easy. A couple of days after dropping off the piano, I received an update from Kami that Casio had approved a warranty claim and had sent the necessary parts, which were expected to arrive in about a week. Seven days later, I received another update letting me know the piano was ready for pickup. To my surprise, when I picked it up, I was given a brand-new Casio Privia PX-S7000. I highly recommend Kami Electronics for warranty repairs. A turnaround time of less than two weeks was impressive, and it was clear Kami understands the warranty process with OEMs and worked efficiently with Casio to get everything handled promptly. Overall, it was a smooth and professional experience.

The absolute BEST! Great communication and worked around my schedule. He knows his stuff and was…read moregreat in diagnosing what the problem was and fixed it effortlessly! I can't recommend him enough! Thank you!!!!!