I walked in and there were two employees working. No one bothered to even look up. I was third in line and one of the employees went into the back and left one person on the floor. With 4 customers waiting to be helped. After 20 minutes I walked out. I love right across the street from this store but I will never go back again. The AT&T at 2333 Sepulveda is far superior. I'll go there. Hopefully, you'll get a new manager. read more

TLTR: GO TO ALEX! He has 5+ years of experience. He is communicative, understanding, a team player, and helpful. Black Friday week, T-Mobile had a great promotion. Decided to move my account from AT&T to T-Mobile to get that promotion. I arrived Wednesday around 5pm. I first arrived just to see what promotions were available. I was greeted by a store associate (which would later learn she was only 4 months on the job and created a hassle with my situation). I began the process to transfer my line and get a new phone. ALEX took over my situation and he was completely the whole reason why I continued this with this transfer. He was there until CLOSING to make sure we had a good start to continue the following day. Arrived Friday (Thursday was Thanksgiving and they were closed). The first woman who assisted me continued to where Alex left off. She asked for a receipt that she gave to me that had the numbers for the specific individual. I thought this was necessary to continue and I went to two of my homes to try to fine this paper - took 1 hour of my time. I was unable to locate it and headed back to the store to see if there is a way around it. This is when ALEX noticed me and picked up my "case", HE WAS ABLE TO FIND THAT INFORMATION IN SECONDS. This showed how experienced he is. He took care of everything and stuck with me for HOURS until everything was taken care of. He also was assisting his coworkers - multi-tasking without a hitch! ALEX is the best! Thank you so much! read more

I came here after a prior Tmobile store ran out of SIM cards that day (what??). I wanted to start a new prepaid hotspot plan and needed a SIM. The associate helped me but unfortunately the process wasn't as smooth as I'd hoped: They accidentally enrolled me in the wrong plan; then switched me to the right plan but this plan wasn't working instantly; the associate had to call their support line; etc. In the end, the associate started a new prepaid account and redid the process, which worked. While my visit took longer than I expected and was an avoidable mishap, I'm giving this place 4 stars, because I appreciated how helpful and supportive the associate was! He recognized I was on a tight schedule, called the support line, and we made sure my device/wifi worked before I left. read more

This is a pretty bad spot that I've gone to over the years but it wasn't the worst one in the area, which doesn't say much because the customer service with all of these locations has been horrific. In my time in the area I've had to go in a few times to this location which sent me to other locations multiple times since they couldn't get my business done. At one point a bit ago I was changing phones & they made me sit there forever but didn't end up getting the data transferred. I didn't go there for my latest purchase and upgrade but I don't feel like they'd actually have been able to attend to it with any actual care to it given the other negative experiences. If you want horrible customer service that isn't the worst in the area, I guess go here but really why are you even bothering with this company anyway? Go find another carrier. Seriously. This place ain't going to help you anyway. read more

Great store with fast service. The employees are nice and really try to help answer all your questions. Unfortunately the 5g wifi home internet is not quite as good. When placed near the best window it can get you 45mbps for download speeds and signal drops significantly when placed more inside down to below 20mbps read more

T-Mobile - Mobile Phones Near Me - Culver City, California

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Representative added device protection without my consent, causing my bill to go up by an extra $20. He also tried to trick me into buying a USB-C charging block without my consent. When I complained to the RSM, no one bothered to answer back. very disappointing service from employees who are desperate for money and are willing to lie for it. read more

Went into the store today. Needed help ASAP ! . Kept calling the 611 number and they did not do much. Alex made sure to be very consistent with my issue. I was having the worst day of the year. And Alex was Relentless on helping me out. Amazing Customer service. I really felt the workers there really cared about solving my problem. Thank you very much! read more

I would like to share my amazing experience with Kyle at the Culver City location. I came in with a complicated request to upgrade my phone while still having a balance on my current hardware. He was extremely proactive and helpful. There was a long line and he didn't rush me and made sure all my questions were answered. He was resourceful and made this transaction very easy. I was done within 20 minutes with no unanswered questions. read more

In all my years of dealing with cell phone store representatives, I have never encountered someone like Matthew. He was extremely knowledgeable, helpful, professional and is an asset to customers. If you are looking for a T-Mobile store on the West side, I would highly recommend this T-Mobile store and specifically Matthew. This past weekend, I needed to switch from my previous carrier to T-Mobile, and I had gone to a different nearby T-Mobile store the day before where I was given the wrong information (if I had followed the other store's instructions, it would have been a huge disaster). I was uneasy about what the other store told me, so I took my chances to come here instead and was glad I came when Matthew was working. Matthew gave me the RIGHT information, and he understood the instructions I had been given from my group plan leader about how to switch carriers to the new group plan that was just moved from the other carrier to T-Mobile. I was also undecided about whether I should change from my iPhone to an Android phone (Samsung) or upgrade to the newest iPhone. Matthew was able to provide a wealth of knowledge that helped me decide what was best for my needs. I have never had a sales rep be THIS thorough in explaining the differences. He even had his own phones that he let me feel in my hand and compare, very helpful since the store displays are hard to check out since they are locked down. After I picked my phone brand, model, size, and color, Matthew was careful about walking me through all the technical steps at the register so that I understood very clearly each step and paper I was signing. No confusion, no up-selling, no high pressure. He answered every question I had without hesitation and without having to defer to a manager for an answer. In fact, he was so good I thought he WAS the manager; I kept checking his name tag to see! read more

I see why they have 3 stars. I made a 5pm appointment. Arrived 5 mins early asking was there a place to sign in...CRICKETS!! As If I wasn't even there. No acknowledgement what so ever. Where has customer service gone in this country. If you can't acknowledge me as a potential customer you will not get my business! read more

I visited this place a couple of times in February and March. I found both visits very satisfying. The staffers were courteous and were able to help me with what I wanted. Other Info: This place is located in the Culver City Shopping Center. It would seem that the address of this place will be Venice Blvd but tecnically it is on Midway Avenue (a short & narrow street). T-Mobile is practically next to a Ralph's. Parking can be difficult. You could try the free valet parking by LA Fitness. read more

Brian was amazing in helping me to buy a new phone online and setting up! very sweet,patient and so smart! I totally recommend this store to anyone that needs a cool new cell,thank you Brian!!! we need more of you...I am so happy with my new cell too! read more

I was not expecting great service at mobile store but Brian, he was very nice guy. So helpful. I just wanted say thank you!

This place is terrible. Went in for help with my phone, and they added a whole line to my plan without telling me! Commission fraud fr

I usually dont like to leave bad reviews, but after speaking with a corporate employee over the phone and another employee at a t-mobile corporate store I felt the need to review and share my experience. I was in the store day before asking about a jump on demand because my lease was almost over. So I ended up walking out with a new phone and the sales rep Jason says "you're good phones in great condition. Return the phone at any t-mobile store when you are done transferring data. You have 14 days" So I went home got everything straightened out and as I go return the old leased phone, one of the employees says I cant return it in that condition. Claims the phone is all scratched up. My phone had one large scratch and a few little ones on the back plate caused from the phone case being. I get upset because If the unit was damaged why did they say it was ok? And why did they lease a new phone? Come to find out after speaking to a corporate employee over the phone that this store is a 3rd party store, and are known for doing things like this. They could not explain how they determine regular wear and tear from excessive wear and tear. I sent pictures to corp. employee who let me know there was nothing rong and to take the phone to one of their corporate stores down the street and they would help me out. As I arrive to the corporate store the employee lets me know that there is no problem with the unit and they can return it no problem. When I told him about the other store he laughs and says "yup thats the 3rd party store. They only like to sell and don't like taking returns". Same as the rep over the phone had explained to me. I work in sales and I know how it goes but, if you don't want to take a hit don't take the sale. Explain to the customer that the phone is damaged from the get go and avoid causing the customer the headache of running around and trying to get things resolved when customer satisfaction is one of the main objective of a sales rep. I wont be coming to this store and I hope non of my friends or family go either. Just keep driving and go to your local corporate store and save yourself a headache. read more

I visited the TMobile at 8985 Venice Blvd today and received exceptional service from Yanet. She went above and beyond to assist us even advising us new promotional offers tat fit our needs perfectly. She spent a lot of time with us transferring all our data to our new equipment and never once complained about the amount of time with us. She even worked through her lunch to make sure everything was perfect. Her manager was so very nice as well. Actually the entire staff was amazing. If you want good treatment with your mobile devices I highly recommend this location. Thank you to the entire staff at this TMobile location. read more

Horrible. I waited 40 minutes and only one person talked to me. She got my name and said someone would help me soon. 40 mins later the same two people being help were still being helped and no one said anything. I left and went to another spot where I purchased my phone. DO NOT GO HERE. HORRIBLE CUSTOMER SERVICE. read more

We got our phones upgraded today and it took a little extra time but Brian and Jesus made sure to be thorough and take care of us. Very friendly and knowledgeable especially Brian! He's the man. read more

I've never experienced such incompetent worker in My years of using store outlets to handle my phone needs which happens once in a bluemoon.got a new unit to replace my discontinued LG that had quit charging after updating a software from the carrier but the new unit started doing the same after 2 weeks and I barely use it coz it's a gift from my brother and I treasure it so it's only being used as a Hotspot and emergency calls.i have a galaxy tablet as my beater and works like a tank since I bought it awhile ago.so I went to get the unit replaced on the 28th day after purchase and Alex helped me and promised the new unit will arrive in 3 days .we'll I came back for it and it wasn't there then camebck.again a day later then it says there and they kept asking me to come back again knowing I'm coming from the malibu area and gas ain't cheap and my time ain't cheaper.a week later after the promise date I found out Alec never filed the warranty and it's already past the 30 days where I can either have it warranties or opt out.and all the while I only wanted a working unit.incouldnt even call the 611 to rectify the issue and had to use my old unittha has a habit of shutting off in its own while in use.it was frustrating and I've been trying ro get a hold of Alex but he seems to be either off or out for lunch at 4pm.i wasn't born yesterday but I believe these young employees thinks otherwise.like they're working at dmv or something.they even tried to Makena fool out of m e over the phone and hung up without getting a solid answer .this customer service from hell.even saw how they sold a line to a customer while I was there even though all she needed was have her old phone connect to the new phone she purchased a week before so she cam use her apartments laundry because it's automated thru the phone.poor lady.spending he hard earned money on something ennecceesary.and I called t-mobile direct ro rectify my problem and was able.to get it right with them and expedited the replacement phone and I came to pick it up they tried to the store employee tried yo cover their gameby marking the box cancelled because they claimed it was the one they orderd fo me andyhe other employee that yold me alex never filed the warranty was grinning in a corner andwas not saying a thing .what a bunch of idiots .and now i have to com back again another time because opting outis not an option since they already wasted the timewhile i waited fo the warranty phone to arrive.i was abidingby the contract ive signed and only asking for what i have paid for fair and square.i hope the readers can see what im trying ro get across.these people that represents tmobile will treat you like an idiot and will sell you stories and excuses for things they dont evem own and t mobile has already alloted the moment you sign a contract.not the rep one would expect especially for a big company liket mobile.what a shame .only an idiot would believe the crap they tried to sell and it aintthe phone i am talking about.im sure they had fooled a lot of people but i aint no idiot if thats what they assumed.ive been on the wireless world since the time they came with attache case for the battery and was representing att.and we believe in great customer service because its hard to make a name andharder to maintain it.use a different store but keep tmobile as a carrier is what i would suggest if u chose to have a peace of mind.amd dont be fooled by the pretty faces that will do anything just to sell .this time the tried to sell an icecube to an eskimo .i wish this story be noticed by the head of t mobile so they can do what they have to do to keep the ball rolling .i will givet this store the last chance to get thi sorted out before calling it in and im not talking about tmobile .life is bigger than that and im gerrous with giving chances though it costing me money driving to this store for nothing.but this will be the chance they shouldnt waste because it can be the last they get to set it right.till then i will post more on how this one ends .no stars for now .......... read more

I want to thank Brian, the store manager, for helping me deal with my SIM card problem on my new phone yesterday. I was at another nearby Tmobile/Sprint store and they were not able to help me even though they tried to. Brian and his staff were really helpful and friendly... and while it was a headache they went the extra mile and spent about an hour to resolve the problem so that I didn't have to contact technical support on my own at home. read more

I called the store on 7/23/2022 at 1:10pm and a woman picked up. She didn't give her name. From the moment she picked up the phone she sounded uninterested in helping out. I asked if she had the Inseego mobile hotspot, and she said they didn't. I asked if she was aware whether another location had the device, and she hung up on me without saying anything. This was quite exceptionally rude customer service. read more

My man Gio hooked it up!! This man here deserves a raise! He went above and beyond to help my wife and I transfer our numbers over from our previous provider to TMobile. We showed up close to closing and he still gave us patience and understanding like we were the first customer of the day. He allowed me the opportunity to charge my phone and contact my provider to get the information needed. Once we realized they were closed he said no worries, we did everything we could at that time (about 25 min after closing) and said to call back the next day to take care of everything else. Once I called he remember my name along with my wife's and got everything taken care of. He was sincere and funny too. I couldn't have asked for a better start to a provider. This customer service experience was beyond 5stars. He deserves a raise for sure. read more

It was my second time at this store and also it was my second time having a bad experience with the representative. The first time took so long for the representative come to assist I believe that he came because the store started being full of customers. I was ready to buy an iPhone 12, when this chubby guy came from the back, store, my girlfriend started talking to him asking several questions and he couldn't handle. It was obvious he was hating to be there, he also was hating to perform his job and deal with the public. In my opinion he should quit that job that was obviously not for him. After my girlfriend argued with him and he gave her attitude. We left that store not buying anything and head to the Westfield mall store. My second time was last Sunday I stepped quickly to make my payment and go to work. There was none at the store besides 3 representatives and 2 customers being assisted by the time that I got in. For my surprise there was 2 rep assisting 1 client I thought this is absurd I just want to place a payment it was fast my deal. I complained and the rep got mad at me. He continued to assist the client with the other rep. It took 30 minutes to make a 5 " simple payment and I arrived late for work. Once incompetent always will be incompetent! read more

That Jennifer girl has to go - Jennifer, the so called supervisor is very rude...T-mobile corporate might want to replace her as her rude demeanor has to be driving customers away. Just nasty with a bad attitude..like her energy is horrible...I feel bad for her co-workers. There are many cell phone carriers now...She makes you want to cancel and I will be looking to switch to a new cell carrier....and I doubt I will be the last...especially with Jennifer the manager's customer service. Again, T-mobile your store supervisors should be a reflection of your business...I suggest you send in a secret shopper and see for yourself. read more

The guys here are super nice in spite of people walking in and being all perturbed they ha e to wait. I left ATT and the service has been great with T-Mobile. The staff are helpful and really do their best to help you! read more

If I could, I would rate this store ZERO stars...but I can't, so they get one. I went into this store earlier today (my THIRD trip here to fix the SAME problem with my phone) and was verbally AND physically antagonized by the store manager (self-proclaimed owner of the store AND T-Mobile), Scott Paulson. The encounter became so heated that I was forced to call the police to make a report about his inappropriate behavior and belligerent demeanor. This man is in no means a qualified manager and should immediately be removed from this store and any and all future management positions. read more

Horrible customer service. Waited for an hour until I realized there's another (better) store just down the street. I hope management realizes how bad their service is read more

God help you if JENIFER is the rep you get at this T-Mobile store in the Culver Center at Venice and Overland. I was doing a backup and by battery was getting low. I went to my car and came back with my cord and asked if there was somewhere I could plug my phone in. JENIFER replied, "No." Knowing that I was in a cell phone store and had done exactly what I was asking, I asked her again,"You don't have a plug in that I can't use?" Again, JENIFER replied, "No, we don't have anywhere to plug it in." She then called a co-worker to deal with me. I.asked him the same thing. He replied, "We have a charger, but we're not responsible if something goes wrong." I say, "Cool." Get takes my phone and plugs it in. So it appears that JENIFER in addition to being horrible at customer service is also a liar. read more

Matthew and Jason are amazing! Very helpful. I don't like T-Mobile stores due to all the bad experiences I had with T-Mobile stores. But so far I had a great experience here, they were patient and knowledgeable. Thanks guys! I will definitely come back to this store and recommend family and friends to come to this store. read more

Always call ahead if you're getting your screen protector replaced. They are out of sizes. Despite this being part of their service, it's often a struggle to get my screen replaced as many folks don't know how to process. read more

Great experience! Helped by Alexander recieved everything I was looking for! Gladly recommend him for help!

The store near Ralphs will say what they want to make a sale, then completely renege on their refund policy. How do you expect a world to get better when you're lying under the guise of "customer service." Shameful behavior. read more

Jason and Matthew were extremely helpful and answered all of our questions. This location is so much more pleasant and friendly than the other location close by. Knowledgeable, welcoming, and gracious. If you're in the Culver area, come and get your phone needs met here :) read more

I have been with T-mobile since the past 2 years and I love it, specially when you have a good customer service representative like Alexis Shirmohammadi. He literally is the best he provides the best customer service. I always go if he is there of course, he moved from store and I'm following him everywhere he goes. If you go to this T-mobile please ask for Alexis he has blue eyes he is the best he will help you and be with you on whatever you need. read more

This T-Mobile goes above and beyond. The staff is not only highly knowledgeable about their products and services -but friendly as ever. Buying a phone and switching services can be complicated, but the staff at this location can make it easy and even fun. After talking with Matthew about phone service and getting it all squared away, he even took the time to mention security and other products I didn't even know they offered- and need. He is the best sales rep I have ever encountered. He made it feel like we were joining a family and not just saving money. They have a lot of deals and will gladly work with you to find what's best for you individually. Thanks, T-Mobile in Palms! read more

Worst customer service I ever had in my life. T-mobile should fire all managers as soon as this possible. Those people made me want to change my carrier. read more

0 starts. This location is horrible. The employees (beginning with the "manager" Brian are unprofessional, disrespectful and do not do their job properly. My husband went in today (on New Years Eve) to turn on prepaid service on his Iphone. They sold him a Sim card, sold him a prepaid plan and turned him away stating that's all that needed to be done. Hours later, his phone was not activated, his serial number in the T-Mobile system said that the phone number given to him was connected to a Samsung phone on another network. When he called to follow-up the employee and the manager he first worked with stated that he needed to purchase a phone from their store in addition to the plan and the Sim card. We told them that he wanted to use his already existing Iphone. They said this was impossible to do. We asked for a refund (on the same day) they refused and stated they could not give him a refund for the Sim card or the new monthly prepaid plan, but he would need to buy a phone from them. We then called the T-Mobile customer service number and they stated that he was entitled to a full refund but since he went to this store, that store needed to issue the refund. We called the store and told them what the customer service department said and the store said, "Ok, come in we'll see what we can do" My husband went back to the store and the employees and the manager did not even look at his phone or his newly activated plan and refused to give a refund or active his phone. We called the T-Mobile customer service line again. It turns out the plan and Sim card was activated on a different phone. Within 10 minutes, the customer service representative was able to update the account with the correct phone serial number and we're in business!! The customer service representative asked why our service was activated by that store on a working Samsung phone with a Samsung serial number? Well, we do not know. We do not own any Samsung phones. I'm beginning to think this could be a scam. Avoid this location at all costs! The employees could not simply do their job and the manager did not even bother to see what was going on. The employees and manager are unprofessional, disrespectful, they do not do their job properly and they mistreat customers. read more

Although this T-Mobile store is small compared to some, the staff completely makes up for it, in fact, the staff is the best I've encountered with than any other store. My family and I were there recently and we were having problems because we had called T-Mobile Customer Service and they had us told us one thing, while the store representative was telling us another. So we we're a bit frustrated, but the store manager, Matthew, was extremely patient with us, very knowledgeable, and explained the store's, as well as T-Mobile's, policies thoroughly so that we could understand. And in the end, Matthew went above and beyond and helped us with everything we needed. Another associate, Mahwash, was also very kind and patient. Best customer service I've received in awhile. read more

The young lady named Tamara was not very pleasant nor easy to work with.!she just seemed annoyed that I was there asking questions, there were some customers next to me that were of jovial loud talkers so it was hard for me to hear the tight lip Tamara. I know all companies want you on the Internet or shoot you out to customer care, but it is not easy for everyone to communicate via Internet not by phone. It would of been nice to have a live helpful person to make uncomfortable matters seemed more easy... Instead I got make a call go to the website. Hmmm maybe I'm ignorant not to have thought of that and waste my time to be told to do the very thing I did not wanted to do in the first place. read more

This place makes me want to switch my carrier. They have the wrist costumer service you can imagine. I hate T-Mobile every time I walk into this place. They all have nasty attitude. And I see I'm not the only person who has had this unfortunate encounter. read more