Cancel

    Open app

    Search

    T-Mobile Experience Store

    3.3 (105 reviews)
    ModerateMobile Phones
    Closed 10:00 am - 8:00 pm

    T-Mobile Experience Store Photos

    From this Business

    Recommended Reviews - T-Mobile Experience Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    This is an "experience store" how?
    James P.

    Do I recommend this store? No. They don't have a check in system and 2 guys are helping 1 customer while 3 of us are just standing around waiting. The worst customer experience. This is why I always do my own stuff online because people are just lazy. Also what's the the experience store name here for? Besides a bad one?

    Store
    Armando I.

    Jose's assistance was what I needed to ease the anxiety of getting a new phone and plan service. He was knowledgeable and thorough with the different options that can best accommodate my needs.

    See all

    Photo of Marissa B.
    121
    493
    145

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nik F.
    189
    114
    204

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of T N.
    29
    13
    1

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Crystal K.
    40
    59
    886

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Miriam M.
    297
    108
    11

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nicole G.
    484
    245
    176

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    I hated here too many employees gave me attitude bad business. Worst T MOBILE EVERY the worker don't seen like he likes he's job

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 3
    Oh no 0
    Photo of Eugene P.
    13
    65
    10

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Barry W.
    4387
    1094
    2605

    12 years ago

    Helpful 9
    Thanks 0
    Love this 5
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    It was great! just had a sim card issue. Donald was so helpful. got the problem resolved in 5 minutes

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eve M.
    48
    58
    19

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of SC C.
    16
    153
    150

    4 years ago

    It a busy location so be prepared to wait the staff are very knowledgeable and friendly and helpful

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of T-Mobile

    T-Mobile

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    In a panic, I drove to the T-Mobile store and Carolina C was calmly and kindly able to put me in a new model.

    Mentioned in 2 reviews

    Read more highlights

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.9(166 reviews)
    0.3 miDel Rey
    $$

    OUTSTANDING SERVICE WHEN IT MATTERED TO ME THE MOST. Great…read moreService, Even at the End of the Day I don't usually write Yelp reviews, but this experience earned one. I have several versions of the Samsung Z fold. Each device has experienced the black out screen which defeats the purpose for get ting the phone. Each time I have gone to this location and received amazing help. I want to especially give a 10 thumbs up for this experience. Recently, after some confusion with a resubmitted claim and another location, I called uBreakiFix Marina Del Rey and immediately felt reassured. They confirmed they had the part and welcomed me in late afternoon, even though they close at 6:00 p.m. I arrived around 3:30-3:45, left my phone for a couple of hours, stepped nearby, got a pedicure and came back to a fully repaired phone. and a pleasant your phone is ready attitude. They did not act as if it was an inconvenience that clock out time was coming shortly. They were excited that I was excited. I appreciate that. Big shout-out to *Santos *and *Sean*--both were friendly, professional, and genuinely kind, especially considering it was late in the day. They made the whole process stress-free. I'll definitely keep coming back to this location. Thank you gentlemen

    They repaired my broken screen on the spot and the back glass within an hour. Great customer…read moreservice and very nice technicians!

    Photos
    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

    See all

    Verizon - Accessory wall

    Verizon

    3.1(18 reviews)
    0.7 miVenice

    Bill is the Manager at this store in Venice, CA, and the best of any Verizon store personnel I have…read moreever encountered, and I have been a customer for thirty years with Verizon on the Westside. Bill is a person who can educate, calmly relay information about upgrading to an iPhone, and eventually teach and communicate everything necessary to learn about an iPhone upgrade and change. I cannot say enough about Bill's patience, follow-through, customer service, and everything else that is needed to feel comfortable with the iPhone change. He should be acknowledged for how well he handles questions and works with a senior citizen. Bill is a person who needs to be recognized, as he has patience beyond what I am used to and takes into account where you are with your knowledge and understanding of an iPhone, especially when upgrading. I can't say enough positive things about Bill in this store, as my experience was so pleasant that he needs to be acknowledged by all leadership above him. Please don't ever change Bill from this store!! Sincerely, Rita, RN

    came in to upgrade my phone and get a new iphone, but was met with one of the worst employees…read more super apathetic, could care less about his job. gave me 1 worded responses the entire time. ended up leaving and would rather just order the phone online. I didn't get his name, but he had the "Edgar" cut and a sleeve of tattoos. plenty of people want to work right now - do your job or someone else will.

    Photos
    Verizon
    Verizon
    Verizon

    See all

    Verizon

    Verizon

    4.4(193 reviews)
    2.7 mi

    We had the most wonderful experience at this store today. I bought my sister in, we had lots of…read morethings to ask. We bought two phones, two iPads, screens and other things because of how great she is. If you ever need help and are looking for the right person who takes their time, explains everything in full detail, and shows you how to set up and use these devices, see Rochelle and give her a raise.

    I think this dude Ash who works there sees a different plane in the universe around us. Just bought…read morean iPhone 2 months previous and I was walking in with a broken camera and screen; Apple wouldn't fix it cause it had water damage. I walked into this store expecting nothing, really I was stretching for a limb to the universe to inevitably take it hard and store my karma for a solid later on in life. When I walked in, I saw this guy Ash just tapping his iPad like a cyborg from the future. Compulsive, in tune, and filled with the hyper-focus for a surgeon's stich. I knew right away he was as crazy as I was in the best way ever. I legit stopped caring about my phone, just so interested in how he was about to approach my situation. He kept telling me, "I'll be with you in a second buddy" as he saved this father and daughter a TON OF MONEY on their bill. Finally I was up. I told him my situation and honestly I don't know what he did. He kept bashing on that iPad like he was breaking the code in a sci-fi movie and he just.... well I don't know, broke the code. I saw him 19 minutes before they closed and he handed me a brand new iPhone 17pro about 11 minutes before they closed. I'm paying a tiny bit more per month but I have another line now? I don't know, I just don't know. This dude Ash should be awarded a medal of honor from Verizon, a hall pass in purgatory, and a solid cheers from God. Cheers to him and this store.

    Photos
    Verizon - Rochelle hiding

    Rochelle hiding

    Verizon
    Verizon

    See all

    AT&T Store

    AT&T Store

    3.9(150 reviews)
    1.4 miPlaya Vista
    $$

    This store is fantastic - especially the manager West. I'd had issues at other stores with either…read morepeople not being knowledgeable and even straight up unhygienic to the point of not being able to talk to them without feeling distracted. this store was my last hope when it easily should have been my first stop. West not only handled all my question with ease and understanding, but he keeps the place SUPER neat and clean, while also going above and beyond for his customers. He could tell I was uneasy transferring from an old phone to a new one, so he personally set it all up, down to applying my screen protector. if I could give West and Co. more than 5-stars, I absolutely would. If you have any issues at all, go to this location. Although they don't carry some of the products at this physical branch, they're more than happy to get you set up once you have them. And extremely capable as well

    I came into the store to see how I can lower my bill. The rep reviewed my account and told me to…read moreadd an additional line to save $100.00. I was hesitant but the agent reassured me that my monthly bill will be lowered. As of recent I've noticed my bill actually INCREASED MONTHLY over $100.00. I am actually spending more money than I anticipated. I would not recommend adding services with AT&T ; the reps are only there to upsell services instead of assisting current long lasting customers.

    Photos
    AT&T Store
    AT&T Store - Such a chill location. Good people good vibes.

    Such a chill location. Good people good vibes.

    AT&T Store

    See all

    T-Mobile Experience Store - mobilephones - Updated May 2026

    Loading...
    Loading...
    Loading...