I took my AT&T retired Aunt here to review and update her services. Warren is fairly new but his commitment to help was very apparent. He worked her cell and internet accounts to get things on track. I appreciated his willingness to go the extra mile to help. read more

For a cell phone company, they're answering service system sure is whacked. After pressing 2 to speak to speak to someone, the recording comes back on, repeatedly!!! I went in to redeem a free offer from AT&T and found out I'm paying for it through my online account. My next step is a visit! read more

Beware of this store. I came in to cancel one line and upgrade my phone but later discovered that the line had never been cancelled and that an additional line had been added to my account without my knowledge. I am now being charged for a line I do not even have a phone for. To make matters worse, the employee linked my upgraded phone to that unauthorized line, which has made the situation even harder to fix. When I went back to the store, the manager acknowledged there was a problem but said the employee no longer worked there and that there was nothing they could do. A fraud case was opened with AT&T, but after weeks of follow-up, I was sent in circles between the fraud team, customer service, and live chat with no resolution. This has been an exhausting and frustrating experience. Based on what happened to me, I would strongly caution others to carefully review any changes made to their account at this store. read more

Got scammed there into accepting a plan to establish a 'temporary' account in connection with a trade-in promotion. Payed hundreds of dollars. No refund issued. No costumer support. Left ATT after 20+ years because of it. Avoid at any cost! read more

Sinead was very helpful with setting up my Apple watch. Very friendly and informative. Thank you Sinead

Good luck getting someone to pick up the phone. Lol clearly management doesn't care nor the person working inside. Only one worker for this location is crazy. Now why would the only manager leave the store hours before closing, and not approve online orders placed at the beginning of the day. read more

I just traded up to a 15, and made clear to the sales person that I'm on a fixed income and didn't want it to cost me too much. I was okay with the increase in my monthly charge, to finance my new phone. I was told I had to change plans, and it wouldn't cost me any more money above the new charge for the phone. Okay then. It wasn't until today that I found out he enrolled me in the Device protection plan that costs another 17 dollars a month above my base plan and finance cost. I'm guessing he gets a commission for the protection plan. I don't know, but enrolling me without mentioning it, and after I made clear that I'm on a fixed income, is seriously dishonest. Watch yourself at this store! read more

if you want great customer service Xavier is your guy the nicest kindest person he has great Customer service! same can't be said about the Manager by the name of George, his treatment tours me was cold and rude had cero interest in helping even encouraging Xavier not to help me! don't understand who promoted him to to Manager who be coming here ever again!! his attitude sucks read more

I've been coming to this store location for years never had a problem there's parking in the back, I entered from the back. Note, I've always entered from the back, but the last two times I've been here the door has been locked, but no sign indicating that the entrance is now only open in the front, I mentioned this to the sales person helping me. She seems to think that the whole world already knows that entering from the back is no longer possible, but there is not a sign. I have come to this location three times thinking it was closed as in closed down. I guess I'm the only idiot, at least thats the way I was made to feel. I'll try another store where mind reading is not part of the experience. Also consider putting the hours on the door if you're not going to make a sign that says entrance in the front. She also shared the homeless problem in the back where I parked. There is a 311 phone number for this. I don't see anyone around but walking around the building in an alley to get to the front door where there is possible homeless you could possibly consider a ring door bell for the back parking entrance. Disappointed with the sales person's lack of consideration when I mention there should be a sign. read more

AT&T Store - Mobile Phones Near Me - Venice, California

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The moment we walked in the gentleman who was available to help us had an underlying attitude the whole time.. He did not greet us kindly, say hello, or look up at us but rather was highly passive aggressive and condescending/rude. **This is the worst customer service from an associate at ATT we have ever experienced due to his smug behavior** After mentioning we didn't appreciate his attitude his manager spoke up at us telling us to leave and defended him.. We are reporting this to corporate and have even provided an image of the associate who helped us so very unprofessionally. Please take caution when visiting this location as even the management seems to be corrupt. Hope no one ever has to experience this as we have. read more

AT&T Store - Please beware of this employee, he provided a very negative experience from the moment we entered the store. - Mobile Phones Near Me - Venice, California

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Do not go to this store. They'll scam you and try to say your phone is not trade in eligible even in perfect condition. Seems like their manager trained them this way. read more

Don't waste your time here. These people don't care, can't communicate, And don't deserve the sales. Bobby should be reviewed and written up for his rude unhelpful behavior. He didn't even care enough to repeat his statement that I misheard. At&t cooperate should audit this authorized retailer. read more

AT&T Store - Storefront - Mobile Phones Near Me - Venice, California

I had my phone stolen and my replacement phone was delivered yesterday, but it was extremely difficult getting pro tech support help over the phone. I came into the store late last night and Sergio went out of his way to help me. He was so patient and walked me through everything, and had my phone working in under 15 minutes. I've been an AT&T customer for over 10 years and Sergio was the nicest, most helpful AT&T rep I've ever worked with. Thank you Sergio, for such a great experience! read more

I rarely post reviews but felt I really should here. Came to the store at opening and was helped by George. The guy was beyond helpful, patient and courteous... not just to me but to all other customers in the store. Super efficient, knowledgeable and made what is almost always a grueling task a very enjoyable one. If only there were more people like this at retail. Thanks very much George. You've got some good karma coming your way... read more

Closed 10 minutes early , very rude attitude and told me he couldn't accept cash at this location . Definitely not happy !

This store is incredibly dishonest. My husband went in to upgrade iPhone. The person added a watch line, without permission. I called when bill arrived but I CANNOT remove this until the 90 day trade in time passes!! I went to the store and the person who did this is the manager! Am awaiting the area manager return email. Do not go here, I am trying to get the wasted charges paid by the read more

Only one person is working and place full of people are waiting. They double charged my account and I have to wait for this....

As a former AT&T employee who had worked at multiple stores, I'm so familiar with the company's systems and processes. Unfortunately I had a very bad experience by poor customer service and unfriendly/rude employees at this store last night. Last night, my girlfriend and I visited the store to upgrade her phone to the iPhone 16 Pro Max. However, we were ignored for 10 minutes after entering the store. After waiting patiently for 10 minutes, a representative named Babby (the bold guy) entered the store and Instead of assisting us, he started playing with his phone. When I asked him for help he rudely said "OK" as if he was doing us a favor. I told him that we wanted to upgrade a phone and said we had to place an order because the iPhones at the store are linked to a promotion that requires you to get a new line. Bobby didn't know that I used to work for ATT before and I'm so familiar with the games they play at the store. They don't want to sell the iPhones to the customers if they can't make money out of it. I called customer service (611) and explained the situation to the representative. They confirmed that there was no such promotion and that the store was obligated to upgrade our phone. However, when the customer service representative requested to speak with Bobby, he refused to talk with a very rude attitude. The customer service representative asked Bobby to call the manager and Bobby said there is no manager. The customer service representative was shocked by his behavior. I refused to leave the store until I could speak with a manager. Then Nataly, another store representative, intervened, recognizing that the situation was getting worse for them. Nataly offered to assist us with a rude attitude, as if she were doing us a favor. Throughout the entire process, the customer service representative remained on the phone listing the my conversations in the store. Nataly, brought out the iPhone that Bobby had claimed was only for adding a new line. However, Nataly was the worst representative I've ever seen during my career at AT&T and as a customers of 15 years. She failed to explain the process or the promotion. Even after I requested a receipt, she didn't provide one until I refused to leave the store without it. the customer service representative was on the phone the entire time listening to all everything that happen in the store. The customer service representative checked our account to verify Nataly's work, and to make sure she applied the correct promotion. Nataly put the receipt on the table and left us immediately. It's unfortunate to witness the decline in AT&T customer service compared to the time I used to work there. I strongly advise against visiting this store, especially Bobby and Nataly. They are unprofessional, rude, and dishonest, prioritizing their own commissions over customer satisfaction. I will take every step to escalate this matter to the highest levels of management at AT&T. read more

Pretty sketchy for a phone store. Keep in mind these are NOT AT&T employees, they are authorized retailers. They wear an AT&T uniform but they work for mywireless. I had to get a new phone and my mom sent me the current deal of a new iPhone 15 for $5.99 a month. They were trying to charge me $15 until I got up and told them to cancel the whole transaction. Miraculously the deal went down to $5.99 after that but never trust an authorized retailer. Only going to REAL AT&T after this. I could sense bad vibes the moment I walked in and really should have gone elsewhere, but my phone was stolen (hence the new phone) and I couldn't google how to get anywhere else. read more

0 stars. If Bobby "helps" you walk away. Possibly the worst customer service I have ever experienced. Couldnt initiate a phone upgrade without charging an "unknown" amount - was beyond sketchy and so I left. Went to a new AT&T and had no problems at all. read more

Came here to get the IPhone 13, was immediately helped by Bladimir and the service was exceptional. Going to the store was a chore but ended up being the highlight of my day Bladimir deserves a raise! read more

Worst AT&T store experience. The MANAGER was working with me and was so incredibly rude while I was having an emergency and my phone was basically useless. I just needed assistance and he was so cold and clearly wanted to be on his phone the entire time playing games or listening to music on his airpods. Avoid this store. Do not give them your business they are clearly "done" with being employees and would rather have an empty store than business. read more

Avoid this place with ones who don't even say hi, who sit in chair like he is in a school, and being awful, costumers about same talk some and manager, dude, u have to work lmao. Other dudes have to work too, instead of sitting in phone. This kind of work for people who low frfr read more

This place is goddamn horrible. I bought three pairs of headphones the other day not one of them worked for my iPhone. And they would not return one of them. I hope everybody who works there who made the decision get ran over by RTD bus in 1993. Horrible business never go to this establishment. read more

Most disorganized and slow customer service experience ever. You walk in, nobody greets you, there's no clarity on what the process is, I literally was standing for over 30 minutes and nobody even acknowledged me or put me in a queue, acknowledging random people looking lost rather than the next person standing patiently at the wait here sign. I was just there to pick up a supposedly ready online order! read more

Beware! Scam artists. Management said if I agree to a thrid line that my bill would go down by $10/month - it was a lie. I called ATT corporate and they were simpathetic to the situation and are aware the local stores run this scam. The third line is inacive but they won't remove the charges from my account. It will end up costing me over $2,100 for nothing. read more

Haven't been here in years. Usually custom service is awful and the employees didn't really seem like they knew what they were doing. But went in last week and the newer team was so helpful in every way! Helped me set up my new iPhone and got my monthly bill reduced by a significant amount. I'll definitely be back to this location. read more

They literally created an additional line and the employee stole the iPhone that he put on our account. When I went to talk to the manager, he refused to help and said to call cancellation number. They are literally thieves! read more

Fabulous people and service. Justin and Esmerelda could not do enough for us. Highly recommend this AT&T store!! read more

The minute you walk in this store, you feel horrible customer service coming your way. After speaking to 3 employees I get an education for my brand new iphone case cover that I simply want to exchange. Once they realize I have an AT&T account and have been authorized, the tone slightly changes. However the Manager Daisy looks for every possible reason to avoid making a trade in value for a different case. Not only is this a horrible company for making everything a problem mixed with their own mistakes, but it seems management finds pleasure in leaving you upset at the same time. Yet when I walk in a Target store, 20 minutes later, they kindly offer me the full amount including tax on a gift card. This positive Target experience is why anyone reading this should proceed to laugh when the manager responds to this review out of corporate requirement. read more

AT&T Store - Target gets it right! - Mobile Phones Near Me - Venice, California

Great service. Great location, free parking in the back. The manager Justin is very knowledgeable and attentive. Highly recommend this place for any of your wireless needs. read more

At first, the store is beautiful and comfortable. Business services are inadequate. They're unable to talk to corporate and don't do what is best for the customer in order to attain sales at the point of purchase. read more

Ken was simply amazing. We had some complex changes and he dialed us in. Emotionally intelligent, customer service forward, nice. Really made this experience painless and fun. read more

This branch has some of the worst customer service I have seen. When I got a new phone in September I was wrongly told that I could stack a trade in promo with a first net promo. After having called att customer service multiple times about this problem for the past two months and coming to the store in person twice, I have no resolution on the problem and they seem to be sitting on their hands. No one has reached out and I cannot get confirmation from them that they have reached out to corporate regarding my billing issues. For reference it was Victor who told me this bogus information about stacking the promos and now I'm faced with a bill that is much higher than initially quoted to me as well as the headache of having to drive 30 min here to get resolution on this billing issue. I don't recommend this branch at all. Try the Sepulveda location for more helpful people. THIS IS NOT A 4.5 STAR LOCATION ACCORDING TO GOOGLE. They ask every new customer to give them a five star review on google. Of course you're happy with your new phone. Just wait until you get bit in the ass with a higher bill than quoted a few months later read more

Useless and rude manager, aka Nate/Nathaniel Fulkinson. Our service person was struggling with an issue. We observed him approaching Nate multiple times for guidance and all he got were curt replies. Nate knew that our person was having problems yet not once did he check in on us. We were there for over an hour for what should have been a simple phone exchange transaction. Eventually my husband approached the both of them to ask what was taking so long to which Nate unprofessionally said "He is helping you, isn't he?" After that, I walked over to Nate to ask for business card(didn't have any). I kid you not - he spent the next minute or 2 looking for something to write his info. on. I even offered him a piece of paper. He then got up from his desk and walk to the back room. He basically went to hide. With the lack of in-store support, my husband called AT&T customer service to see if they can help us out. Eventually, after about 15 minutes, he reappeared, hoping I no longer want his info. The worst part of Nate's inept ability to manage is by choosing not to help out his own employee, he is hurting AT&T's customers. read more

Best customer service I have ever had in an AT&T store. I was helped right away. They didn't have what I needed so Darius went to their sister store and got me one. They go above and beyond. The whole staff was friendly and the other customers were even remarking about how helpful they were. read more

Rick was patient and listened to all my questions. He took the time to go over my new bill and was very helpful. Hopefully I won't have to come back with booking issues, but if I do I'll be sure to make an appointment with Rick. FYI there is a bill pay kiosk in the corner by the rear entrance that takes credit card and cash. read more

ATT has the most overprice plans and terrible customers care. They add unauthorized charges to my already overprice bill. Call customer service 4 times today, they all gave me different reasons why they are charging me $130 more ( one I call to do a upgrade to a unlimited plan they said it would cost only $30 ) . There were a lot of "one"'time hiding fees that they never told me and $30 became extra $130. My plan was already 240$ and went to 370 - for 4 lines of unlimited data - All the other carriers offer 4 lines from 100-180 - Att is a joke- abusing of their customer read more

AT&T Store - Mobile Phones Near Me - Venice, California

I'm very impressed with this store and the customer service, especially Bianca.. after telling her my power is out at my place and I needed to pack for my housesitting gig, she offered for me to juice up my phone and chargers so I can have light and communication at home.. I thought that everything was getting worst for me until Bianca smiled and assured that all is good. read more

Went into this location on 12/15 to set up a new plan to transfer my phone number into. The store was empty except for us and 3 employees. No one approached us so we walked up to the female who was sitting at a computer, Safura I believe her name was. I can not begin to describe how rude and condescending this employee was including eye rolling when I asked a question. It was so bad that my friend had to walk away so that he would not go off on her. To top it off, she did not help me with my situation and I left the store with no service. I had to call AT&T 611 and spent 64 minutes on the phone getting everything corrected. This is by far the worst customer service I have ever had to deal with and will never be going back to this location. read more