They take 3 hour lunches at this store. Nobody is ever available, avoid…read more.. They want more words, they want more words

It can sometimes feel like Dantes 7th circle of hell dealing with cell network companies but this…read morestore does a good job making it more tolerable. I had to change a number from a different number and it was a whole ordeal. The rep patiently walked me through it and sat with me as we had to dial corporate. Corporate was a terrible experience but 2 reps and 1.5 hours later was mostly able to get there. Needed another 30 min with in store rep to finally finish. A terrible 3 hour experience but reps definitely helped as much as possible and common issue was corporate. Would recommend. Fast in store internet. Plenty of plaza parking.

Amir is a star. He was able to correctly identify and fix an issue that Verizon's customer service…read moreand other store could not navigate. His knowledge is stellar, customer service is exceptional, and his ability to problem-solve is commendable. While the parking lot is certainly uniquely designed, this Verizon store is worth the visit when you're in need.

These guys are dishonest, scammers. I am absolutely appalled that the representative looked me in…read morethe eyes & chose to blatantly lie to my face about the price just to make a quick sale, have me find out about the price the next day, return the device & lose a customer (if not more) for life. Through the Verizon App online, my mom bought an iPhone 16 Pro & specifically declined the technician set up fee of $40. She then sent me to pick up the phone in store. SCAM 1: When I get to the store to pick up the Phone, the Verizon rep said there was no order to be found on the account & that I had to pay in person that day. Turns out, (via e-time stamp) the Verizon rep intentionally cancelled my mom's pre-paid order so that I would have to fill out the forms & purchase a phone through him just so that he'd get commission. Such a waste of my time. I also had to call Verizon's phone triage just to verify my mom's prepaid order will be refunded to her account in the next Verizon billing cycle. SCAM 2: The Verizon rep said they were doing an Apple Watch deal where I could keep my existing Verizon line and buy the Apple Watch at the discounted rate in-store. I said ok & paid for the watch with my credit card in-store. I then go home only to find that the Verizon rep opened up a NEW PHONE LINE under a NEW PHONE NUMBER just for my Apple Watch that would cost me $15.99 for 36 months which is $575. Ridiculous. What's more is that instead of charging it to my account because it was my Apple Watch, he sneakily charged this $575 fee to my mom's account hoping my mom and I wouldn't talk & find out? This all felt so sneaky because Verizon's billing cycle is monthly & any new purchase can only be returned in 30 days... so if my mom and I didn't talk (literally the next day) or bother to have checked our online account we would've been locked in for 36 more months (3 years) for a new phone line for an Apple Watch... good thing we caught it. However the next day when I went into the store to return the watch & cancel the phone line, Verizon insisted on charging me a $50 restocking fee (again another swipe on the credit card). Even though I was in-store I again had to call the Verizon customer phone triage line to cancel the phone line AND refund the $50 restocking fee which they could only apply as a credit not cash. Also this credit is not going to apply until the next billing cycle so now I have to keep track of that as well. The Verizon Rep over the phone said if I don't see this $ refund in the next billing cycle I should call the main Verizon customer service line again (not even a specific line that'll get the new rep up to speed) - what a nightmare. SCAM 3: I specifically told the Verizon rep I didn't want to elect in the Verizon set up fee because I'm only here to pick up the phone. I'll be setting it up at home since Apple products are intentionally made to be user friendly. Despite saying this, the Verizon rep had the audacity to charge me not ONCE but TWO service set up fees for both the watch & the iPhone. When I asked him what those line items were on the invoice he blatantly LIED to my face that those were just Verizon Purchasing fees that he has no authority to take off the invoice & that they were NOT the initially declined technician set up fee. He was the only person in the store so I couldn't verify with anyone at that time & I ended up paying the $70 set up fee. I later found out the truth & had to again call the Verizon phone triage line to rectify this. I have never seen a representative blatantly lie about something so black & white, and something that could be easily checked the next day & rectified. Guess he was counting on the fact that I wouldn't go through the hassle of rectifying all the excess charges he put on my account. ------ Tldr, he upcharged me an excess of $904.58 when in reality if he had done right by me and gave me what I asked for & had the paperwork for, I wouldn't have had to pay anything and I wouldn't have had to waste so much time going back to the store & troubleshooting with Verizon's phone customer service line. What's more, is that all this money is only going to be refunded to me in Verizon CREDIT and not refunded to the original payment. Insane. Biggest scam ever. These people are heartless.

Gifted an iPhone complete with a totally paid for new network operator. Great gift, right?…read more Needed to both port out then port in to retain the number I've had for way too many years to count. New network operator wasn't able to complete this process in person, in store. Recommended I visit Boost Mobil to get it done; return with a number transfer pin. Closest Boost Mobil was here. Store has a Venice Boulevard address but is actually a quick right turn from the eastbound bus lane onto a congested, really narrow residential side street mere feet prior to a massive shopping center, I believe called the Culver Center. Parking available behind Boost Mobil's business. Antonio to the rescue. No judgement, just kind, expedient, professional service. Worst part was having to provide a facial recognition selfie to prove it was indeed me. If I'd known I'd have done hair, makeup. Nah, that wouldn't have helped; old, ugly and no back lighting. HORRORS, that's really me! Breaking up is hard to do... Getting to this location? Hard to do. That selfie thing? Really hard to do. But thanks to Antonio and Boost Mobil staff on the other line, breaking up wasn't so hard to do...

I'm a return customer and definitely will continue to do business here. The young man is so kind…read moreand helpful each time I come . And he takes very good care of my mother and I . I will always stick to this location . the service is IMPECCABLE/

Always have a great experience at this location. The staff is super friendly and helpful. Shout out…read moreto the manager Carlos for helping me with a couple of devices that were out of stock online and in his store, he went above and beyond to help me and was great with communicating with me every step of the way

I was overcharged on my bill, and I could never get through to T- Mobile during the day or evening…read more I went to this T-Mobile store, and a wonderful manager named Rene really helped me. He was courteous, patient, listened to my problem, and very quickly came up with a solution. He was efficient, and I was very grateful for his help, and the fact that I was taken care of in a very timely fashion. Thank you, Rene!

TLDR: Kevin, Ruben, & Meg set the standard to be beat in customer service and professionalism…read more After being with them for 30 years for cellular, I had decided months ago to leave AT&T. I went in late on a Friday afternoon on a beautiful day, thinking it'd be quick and easy. It was not quick. It was, however, exceptional. I was greeted immediately by Ruben, who let me know from the get that it'd be about 20 minutes before someone could sit with me. He asked what I was in for and got me on the list. He looped back prepping me for what I needed so I could be ready when it was time. I logged into my ATT account and took screenshots of my statements, account, and plan details. Kevin was the guy assigned to work with me. I was clear about what I wanted, he was clear about T-Mobiles offering, and we were off to a good start. But then, we were met with challenges at every step of the way. AT&T did not make it easy for me to transfer. From getting the release PIN to porting the account over, we ran into hiccups and delays. Throughout the ENTIRE process Kevin was calm, patient, and unphased. A true professional. Ruben stopped in from time to time to check on us both as we progressed. I was astounded by Ruben's attentiveness on the floor, checking in with customers in progress as well as those walking in the door, consistently until his shift ended. They had a full house, and no one sat for more than two minutes without a hello. In the final stretch, I asked Kevin when his shift was up, He assured me we'd be done before the top of the hour. Turned out, AT&T had given me an account number that did not match on the back end in order to port the number over to the new carrier. We took it straight off of my invoice, it failed, Kevin and I contacted AT&T via the app to confirm, they confirmed, Kevin had to escalate up through T-Mobile to three-way patch a conversation with AT&T to get the correct account number - which was not, by the way, the account number I had on my invoice OR in the app. (SHADY!) All to say, Kevin's patience and professionalism all the way through our THREE HOURS together was unwavering. I walked in nervous about a carrier switch, I walked out converted to T-Mobile without one single regret. On the way out, I was able to thank Meg who was on the floor and had supported us through the entire fiasco. Wow, T-Mobile, if Kevin, Ruben, & Meg represent the quality you offer in service, they are bar none. Thank you to the T-Mobile Santa Monica team for one hell of a first experience with a new carrier that has me never looking back.

06/13/2025 Hoping to turn this Friday the 13th into a lucky…read moreone. I came to this location after stopping at two others with no luck. As soon as I walk in through the door, I see Cesar pop up to greet me. Asked me how he could help. I really think work gets in the way of my Yelp fun and told him I would like to see if he had any more of the Tuesday giveaway items. He did not even flinch and asked me how many would I like to get. That took me back for a second but I asked for three. One for my sister, my brother, and best friend. For all the backyard BBQ and get togethers. This is going to be a useful tool with a bottle opener on the other end. Thanks Cesar for a great conversation and your leadership.

I just picked up a used iPhone from Metro by T-Mobile, and the whole port-in process for my number…read morewas surprisingly smooth and super fast--took maybe 20 minutes total at the store. They handled the SIM swap and activation without any hiccups, no long waits or paperwork nightmares like I've dealt with before. Phone's working great on their network so far, solid signal and data speeds. If you're eyeing a budget carrier switch, this was a win.

Staff here is always nice and friendly! High quality prints in this day and age where no one has…read morepersonal printers in their household anymore! Even for my friend's bachelorette, the staff here was actually was actually nice enough to photoshop her fiancée's face onto Adam Driver's shirtless body and color print to to amazing effect! So yeah, great value, amazing work, and thank you again Crisp Imaging :)

Artist beware, I had been searching for weeks to find a place to do #artcopy…read more It means making a print of your art work. I am relative new but accomplished impressionist painter. I had heard the going rate for making a copy was 5x the rate I was charged here. I was so excited, I left the SFV at 3 pm just at the start of Friday night traffic. They finished the job before leaving and their price was so reasonable, I couldn't wait to share with my friends. They went out of the way to clean up and improve the image. I left and made it home in just an hour. Wow and job was complete. Thanks a million. Rosalyn K. TV host Chow Entertainment

The Cricket voicemail feature on my phone wasn't working. After several calls to customer support,…read morethe friendly agents weren't able to resolve the issue. So I decided to go to the store at 3909 W Rosecrans. Their great reviews don't lie! Andres P. worked his magic, and with persistence and patience found the cause of, and fixed the problem. I received excellent customer service here and walked out a very happy customer. Go, Andres!!

Went in for assistance for a new phone. Jessica helped me to upgrade a new phone plan. She was…read moresupper friendly, kind and helpful!! Thank you Jessica (: