After reaching the point where my iPhone 6 wouldn't update some of my important apps, it was time…read moreto breakdown and buy a new phone. I decided to go all in and check out the iPhone 13 with loads more memory than I was working with before. One question was what kind of deal could they cut me and which branch should I go to. I had switched my service from AT&T (they are the devil!) to T-Mobile at the Harbor Gateway and they had treated me well but I saw the Gardena location by Vons had a high Yelp rating too and was closer. I figured it was worth a try. I could always go back to the other location if I didn't like their service. My wife and I were cheerfully greeted by Brenda Hernandez who was soooo helpful. I knew this was the right place. I was able to save a decent amount of money (not a huge amount since my phone was an oldie but a moldy) which would be paid monthly along with our bill. I actually wanted to pay the total all at once but I guess that's how they do things. Brenda assisted me in some of the basic operational differences between the 6 and the 13 and patiently went through the process of data and app transfer and deleting the contents of my old phone. We ran into a glitch but she figured out it was due to the VPN on the 6 so we were able continue without any further hiccups. This is a very convenient location to get to because it's at the end of the shopping center near Rocket Cleaners so you don't have to deal with the Vons traffic and limited parking. I would enter from the West side on Normandie past 155th going northbound if you want to avoid most of the shopping center traffic and the rather large number of stupid drivers and pedestrians glued to their cellphones oblivious to those stupid drivers who would subject them to a hit and run without batting an eye. Park out by the Rocket building or the California Bank and Trust for the quickest entry and exit unless you just HAVE to hit the Starbucks for that pumpkin spice latte. Don't forget. Ask for Brenda at T-Mobile. This is not a paid commercial announcement : )

I came here for a simple phone service. There are 3 sales people in here. I have been here for 30…read moreminutes? They have not gotten no one out of here yet? I really don't understand what is going on. There are six people waiting to be helped. I've been here before and much faster service. Someone spoke to me about the wait. There was no change in shift. I don't know why the service is so bad. A salesperson said to me that I could go to another store. They still have not gotten no one out of here. Sorry not a great review.

One of my lenses on my phone camera broke and I couldn't justify buying a new phone even though it…read morereally affected how I could take pictures and videos. They fixed my camera and for an affordable price! I thought my camera would just be better than it was broken but the work was done so well it was as if I bought a new phone! Decided to get a new phone case as well and was glad I chose this place as a one stop shop. My mom's iPad was acting up and I suggested taking it here as well and work was just as great for her too. She texted me after the work was done "I'm so happy". Will definitely be back with any device issues I have in the future.

Pretty amateur shop. I took in for a motherboard repair and they took 2 weeks to finally say the…read morephone doesn't work. And didnt refund my money. I took it to another shop and they fixed it same day. The chiara complained about previous repairs being done to the phone citing that being the reason for failure, while the new shop confirmed that my repairs were adequate and the problems were elsewhere on the board. Amateur, and shady. 2 weeks to return my phone broken, kept my money and citing incorrect issues. Two stars instead of one because I'm sure they're okay for a simple fix like a screen replacement.

So I thought I purchased a "new" phone. Tried to transfer…read moremy remaining apple care to my "new" phone only to be informed it wasn't possible bc the phone was pre-owned. Purchased at Target in 2014. (Apple looked this up with the serial #) Went back to this business bc I purchased it 3days ago & I had a camera focus issue. Went at 3pm was told to come back in a hour" Came back, the guy said he couldn't fix it, to WAIT for his boss another 45mins. An hour later at 5pm the guy signals me to come to over that its fixed.... I asked to still speak to this "owner" I've been waiting for. Billy the guy I purchased it from comes out & says it's new, he just didn't clarify that I couldn't get Apple care on those phones. I tell him Apple said as long as its new they are able to & he tells me no. Seriously? So Apple is lying? I don't think so! Then the guy goes on to say he was surprised about the condition I had my phone in bc it had like a minimal rim of dirt ... Guy wasn't even the owner!!! So I wasted 2hrs just waiting to get lied to & criticized. Not good business ethic at all!!!!!!!!!!!!!

My dad referred me to go here to get my iPhone 6S screen & home button fixed. Billy was the one who…read morehelped me. He gave me a pretty good price & even offered to fix my home button for free. I dropped it off around 2:30PM and picked it up an hour later. My screen is now in perfect condition and home button also works. Thank you Billy! I would def recommend coming here to fix anything phone-related. Great price, great service, what more can you ask for? ALSO just a FYI, CA$H ONLY!!!!

I went in to repair my phone's speaker. I was helped promptly by Mahmoud, who was very sweet and…read moreknowledgeable. He gave me a complimentary cleaning since I got a privacy screen, and now people can hear me speak on the phone clearly and I don't have to use earphones to take a phone call!! Honestly couldn't believe how quick they were able to fix it, I was dealing with this issue for months and thought I would need to get a new phone, so so happy it's all good now. I appreciate that they were communicative and clear both about pricing and timing. I couldn't be happier with the service I received and would return if I need another repair. I'd trust these guys with all my electronics!!

Uggh, I hate it when companies can't just answer for their mistakes, everybody does them but few…read moreacknowledge and correct. Mr. Sardor, this was definitely the store I went to and speaking of, you're on the corner of Crenshaw and Artesia. There is no "report" because one was never done or was spoken about. And this "date base" of yours is non-existent, you guys didn't even ask for my name or anything beyond my phone number to call me when my phone was ready. Please don't make me a liar here by saying you have no such name on your "data base" and that it was another store that I'm speaking of. I will say this, it's possible that you don't purposely not fix the issue so that the customer can return. So maybe you just don't fix it correctly because of lack of knowledge, idk.... but what I do know is that it wasn't fixed correctly.

I would give minus 5 stars for poor service. I brought my phone that was not charging. It was…read moresimply the charger issue and bought the charging cord. When I brought home I realized it had a wrong prong for the adapter and I also found extra charger. I came to return and they refused. They claimed it's non refundable. I was never informed. They also claimed it was my responsibility to buy the correct one. I had no idea it was selling other than what I had. After multiple exchanges they agreed to exchange. They brought a correct one and when I requested to show me if it works they showed me behind the counter where I couldn't see. When I went behind the counter to see it was unplugged due to cord still bundled in twist tie. When I requested to undo the tie so I can see they refused and continued to tell me they can see. It took another 5 min to untie so that I can see it was charging as it was my "responsibility ". Manager Jose on the phone and Maria was at the counter.

Let's start off with the welcome very nice and attentive guys greeted me right away and asked how I…read morewas doing instead of what did I need or how can they help. It's always good to be asked . Well let's get to business and say it the best short way just a wonderful experience although I walked in with a problem as my phone was broken they offered me what I wanted to hear options and non the less a great bundle as they explained that I could save more if I had extra lines being that I was already looking to get my son a phone I was able to walked out with a heck of a bundle deal .. thanks Greg and Davida for taking care of my needs and I'll definitely come back when I have a little extra $$ to get my upgrade on the 3 month purchase deal you have.. till then I will recommend all my known peeps to stop by so I can get thoese extra discounts thanks a million.. and remember to ask for Greg or David although I think they are the two gentlemen that are their all the time.. thanks again

I took my phone to fast cellular to get the screen replaced they did it with care and fairly…read morecheap. Good customer service and very quick turnaround. Thank you.

Woooaahh, WATCH OUT NOW.!!…read more NOW I Came here to get my iPhone fixed up this guy was very courtious and professional to me..I thanked him as I couldnt do the simple restore on my iPhone 12 Pro. And I told him I have a Samsung S9+ Edge at home that may need a new screen I actually bought one on ebay that I showed him, he said its non original and he will put decent one in for 115$. Ok so I went home and came back about 1-2 weeks later with the phone.. Now watch this..HE is in the back, sends him 10yr old son to help me.. And i told him your dad initially helped me with this, I'm not sure if you will know what to do.. The kid did a good job helping me and I was thinking about giving the phone to swap out the screen but had a necessary question if the present screen can be fixed from the go as it had a small tiny crack in it.. Keep in mind while that was happening a customer walked in and the dad immediately came to assist him completely ignoring my set of questions that his son was struggling with as he didn't help me originally.. Now when I started asking my last question to his son if the screens can just be fixed on my s9 +.. The Dad looked over at me very ANGRILY AND SAID ; " HEY WHAT DO YOU NEED. ?!!??". I Was kind of embarrassed at the tone I was spoken in and in front of his young son wanted to be a bigger person and simply said.. Hey yeah I told your son he wasn't the one originally helping me and that's Fine..I will just go and maybe buy a s22 Ultra as it would be only 100$ more than my repair... I picked up my things and left..sincerely thanked the young kid who was just looking in confusion wondering if he could've helped more.. I feel SAD for the father as he completely acted IGNORANT and set wrong example for his son..yeah I will warn you before you give this guy any business to look at his conduct towards customers. No sincerity or professional mannerism.. I am looking for another Cell phone wireless store for my needs..

Excellent customer service with utmost significance in customer satisfaction. I've recommend…read morenumerous friends to this store and they were all very satisfied with service they received. Very polite and will try his best to give you the best deal possible for your needs. I'll be recommending anyone that is in need of a phone/service and this will be my go-to store for all my phone related needs.

5 star service from an amazing employee named Michiko. I had THE most aggravating tech issues with…read moremy cell phone yesterday ~ as in I could not use ANY feature including text, calling, maps, email. Arrrgh!! So Michiko helps me by making several calls and contacting the maker of my phone. She spent nearly a half hour resolving my dilemma. Eventually she was able to actually fix my phone herself (I was unable to even turn off my cell but somehow Michiko managed to power it down and get it to function again). Michiko is a stellar employee who went beyond the call of duty to help a customer she's never before met. I will gladly support J. Mobile, Inc. after my customer service experience at this business. Thank you again, Michiko.

Daniela is the best! Not only is she very knowledgeable but also very friendly. I've acquired their…read moreservices for both my tablet and desktop computer. There is NO ONE else I'd go to or trust with my equipment. Thank you for all of your help!

Daniela is great. Before you turn in your old computer for the free electronic disposal, I suggest…read moreyou give Daniela a call to see if she can upgrade your operating system. With all of the planned obsolescence of technology, we should be more conscious of not creating more electronic waste. I highly suggest Daniela and Stealth Office Solutions. She really helped me upgrade my 24 inch Mac Desktop computer and it runs great.

I love T-Mobile. I have no complaints. So far so good. No drop calls. In the data net work is…read morepretty good.

Do NOT waste your time going here. Manager is unprofessional and completely incompetent "know it…read moreall". Came in with a simple problem, took him over an hour + for him to figure out he didn't know what he was doing and referred me to go home and call the 1800 number. I could've done that myself and saved the trip! Went to store down the street and they fixed issue in 15 minutes. Train your staff better TMobile!!!! So disappointing.