The walk-in was convenient, and waiting time was moderate. The staff who helped to cancel the service and returned the equipment was quite friendly and efficient, also patient with questions, everything is settled fairly fast. read more

Spectrum - Internet Service Providers Near Me - Marina Del Rey, California

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I honestly don't understand all the complaints -- every time I visit this location, the staff are immediately ready to help and very supportive. I've always been assisted quickly and efficiently, without long waits. The store is conveniently located in the mall with free parking, the team is well staffed, and the overall experience is smooth and stress-free. On top of that, I'm really happy with their deals and service. Always a positive experience for me. read more

Why would it take 45 mins to just cancel an account for Tv streaming ? I was very clear that o wanted to remove it and still they kept on asking me questions on why and offering other services that i clearly said I did not want. read more

Amazing customer service by Fernando Chavez who's so patiently transferred all of my information to a new phone that I'm very pleased with his patience and professionalism was greatly appreciated. He's an excellent at what he does. read more

It's the holidays , one week before Christmas and the place is severely under understand. I've been waiting here for over 20 minutes just to drop off a piece of equipment. I have no idea how a corporate office has no clue about how to staff a place at this time of year. I hope I never have to come back here. It has nothing to do with the employees or their attitude it has to do with the fact that you're just not enough of them for the amount of customers. read more

Spectrum - Severely understaffed! Long wait with only 2 employees dealing with customers - Internet Service Providers Near Me - Marina Del Rey, California

Excellent customer service! The staff was friendly, patient, and genuinely helpful. They took the time to answer all my questions and made the whole experience smooth and stress-free. I felt valued as a customer and would definitely recommend them." read more

Spectrum - Great customer service no hesitation was very friendly great attitude and left with a smile. - Internet Service Providers Near Me - Marina Del Rey, California

Came here today to swap equipment. Very pleasant experience, Jamie was amazing thank you so much for your help. I recommend great customer service. read more

The worst service ever , came to connect watches they disconnected phone . Waist of time .

It saddens me to see all these negative reviews, since I just left them after an hour setting up my new iphone. I had the best interaction with Akira, who's name means in Japanese LIGHT & BRIGHTNESS. He was bright and was especially helpful on helping me set up my new phone. Overall, I was dreading it like going to buy a new car, however, I was out within an hour and he saved me with my Spectrum bundle too about $50.00 each month. I highly recommend to see him. read more

I had an appointment and there were four workers helping 4 people. Two of the workers finish helping people then walked in the back. It was now past my appointment time. All I was there to do was pick up a box. Then they came out and I said can you help me and they said no we are going on our break and I said I just need to pick up a box and they're like bye and they left her name was Karen and I'm not sure what the other guys name was, How fitting Karen. So needless to say there is no point in having an appointment since they could not help me at my specific appointment time. read more

If you value your time and want to get things done efficiently, I strongly recommend choosing a different Spectrum store than the one located in Marina del Rey, Los Angeles, California. I recently visited this store to return my old modem and router, a task that should have taken only a few minutes. However, the entire experience was very disappointing and unusually slow. When I entered the store, there were only a few customers inside, yet I was immediately told I had to check in using a self-service terminal. Even though my issue was straightforward and could have been handled quickly, the employees spent time explaining to me how the check-in process works. During these explanations, I noticed that other customers were left waiting and unattended. This seemed counterproductive, as the explanations were longer than the simple tasks many customers, including myself, needed to complete. After checking in, I waited patiently for 30 minutes. During this time, I observed the employees working at an extremely slow pace. They frequently chatted with each other, performed unrelated tasks, and seemed in no hurry to assist customers. Other customers waiting ahead of me became visibly frustrated due to the long wait. Many of them eventually left without having their issues resolved. Interestingly, when employees called names from the check-in list and discovered that people had already left, they appeared relieved rather than concerned. It felt like the employees were happy to have fewer people to assist. Because the wait had become too long and I had not scheduled enough time for this simple errand, I decided to speak directly to the store manager, Louis, before leaving. At that time, Louis was not busy helping any customer directly, he was instead standing near other employees, guiding them through basic tasks. When I politely asked him if he could quickly help me with my simple issue, he refused and told me clearly that I needed to keep waiting or visit a different location if I wanted faster assistance. This response shocked me because it seemed unusual for a store manager to recommend customers to leave and go elsewhere instead of improving service efficiency at his location. From my perspective, manager Louis seems to intentionally encourage slow customer service, possibly hoping that frustrated customers will eventually leave without receiving help. It appears that Spectrum as a company may not track how many people initially check in versus how many actually get their issues resolved. Louis might prefer fewer customers so the employees experience less stress. As a result, customers who value their time are indirectly encouraged to leave and not wait for help. In comparison, my experiences with Spectrum's technical support have always been very positive. I have been a loyal customer for 15 years, and whenever I've called Spectrum technical support for complicated technical issues, their technical team has been professional, knowledgeable, and efficient. They consistently solve my issues quickly and accurately. Overall, I appreciate Spectrum as a company because their services are reliable and reasonably priced. My negative review is specifically directed at the Marina del Rey location and its current management, not at Spectrum as a whole. I genuinely hope Spectrum's higher management sees this review and recognizes the damage being caused to the company's reputation by the poor management practices at this specific location. This review is based solely on my personal experience and observations. It is intended purely as constructive feedback to help Spectrum improve its customer service. I have no intention of defaming or unfairly criticizing the company or any individual. read more

They refuse to take back equipment after waiting for two hours to do so. They then threatened to take $50 for a "restocking fee" that was never explained. and the item was NEVER used. Just a scam to steal money and frustrate clients. BEWARE the "special deals" scam. read more

The reservation system worked very well for me. Minimum wait. Jamie exchanged my modem very quickly and efficiently. Provided all new cables just to make it all fresh. Unfortunately that modem was faulty, so I returned same day and Amhari was very helpful. Both were sorry I had to return. But the quality of the product is not their fault. Amhari noticed I was paying $109 and found a way to knock about $50 off by adding another product to get a new bundle.. Thank you Amhari. Happy to say I now have my internet back and my phone, and a new service too. I did notice that they also sell cell phones. We all know how much time it takes to sign up a new phone. That can create a long wait for others. That's why the reservations are important. read more

I have never seen a more disorganized queue in my life. It has even made extreme disorganized lines for food at Russian beach raves seem like smooth operating organized utopias in comparison. The people working looked and seemed extremely unhappy to be there and I don't blame them. Everything seemed to be operating at a snail's pace I cannot understand or explain why things are operating as slow as they are for a place that advertises "high speed" as their internet. It was as if every procedure was designed to be as inefficient and slow as possible. Go here if you got nowhere else to be after. There is clearly no order in the queue at all with people waiting for hours. read more

Wow. Spectrum. Truly impressive. I had the absolute pleasure of waiting nearly two hours today -- yes, in 2025, where apparently the only way to cancel internet service is to show up in person like it's the DMV in the 90s. Very modern. Very efficient. Love that for us. After my little time-travel experience, I finally get to the counter, pay $90 -- covering the past 15 days and the next 15 days -- and ever so politely tell the gentleman I'd like to end service at the end of the billing cycle. Simple, right? Straightforward. Should be hard to mess up. But oh, silly me. I forgot I was dealing with Spectrum "specialists." Because what happens next? Bam -- internet cut off instantly. Didn't even make it home before being ghosted by my own WiFi. And then -- get ready for it -- when I return to kindly point out this little hiccup, I get hit with the most glorious line: "You didn't tell me." Ah, of course. My mistake. I should've known I needed to submit a notarized letter, carrier pigeon, and perhaps a blood sacrifice to make a simple request understood. Now let's talk about the "specialist." What was he special in, exactly? Selective hearing? Advanced shrugging? Olympic-level blame deflection? Honestly, with that dazed expression, dead stare, and "don't talk to me" energy, I almost thought I was interrupting a statue. But nope, just a customer-facing employee -- in theory, anyway. Spectrum, if this is the level of "service" you pride yourselves on after five years of loyalty, then congratulations. You've exceeded all expectations -- in the worst possible way. So here's my feedback, from one paying adult to whatever corporate void this goes into: Take the money if you must. Cut the service early if you insist. But at least spare us the performance art of pretending it's the customer's fault. I'll be sharing this delightful experience everywhere -- because really, what's the point of being robbed silently when you can tell the whole internet how good Spectrum is at it? read more

Holy moly it's brutal waiting forever for a simple remote exchange . employees doing nothing seems way more important than the customers playing way too much for crappy service read more

This place sucks. We have waited an hour just to pick up equipment. One sales associate has been talking about football for the past hour, and the other one has helped exactly one customer in all this time. There should be a desk for people who just need to pick up equipment. Speaking of - they were supposed to deliver the internet box to my sister-in-law's apartment today, but it never showed up. Her condo burnt down in the Palisades fire and she just needs things to go smoothly right now. Hire more people - this is ridiculous. read more

Rate Negatve 1 I've been with spectrum for over 5 years Tried to talk to someone 3 times On hold for over 45 min Than disconnected I am now going to find another service read more

I wish I could give less than one star. Our internet went down last week. It turned out that a Spectrum wire had been chewed by a squirrel and they needed to run new wire from our house to the pole. But after replacing their wire, our internet was still down. Over 2 days, they sent out 3 different teams as each team claimed what was needed took a different department. In the process of trying to find the problem, they CUT the low voltage wire that we had installed that brought our internet service to our detached office. They refused to replace the wire as it is not part of their equipment. Now we have had to pay independent contractors to discover what they had done and to run a new wire. We lost 3 days of work without internet access and while waiting to get the wiring done are working with a a temporary work around. If you have them out, I strongly suggest you watch what they are doing every minute! read more

Spectrum - Internet Service Providers Near Me - Marina Del Rey, California

This store has the worst, most arrogant and ignorant customer service I've ever encountered in Los Angeles area. I was forced to join Spectrum internet and mobile as the only provider in my area. A technician installed the modem and router in my house, and within 24 hours I had a service disruption with no explanation, and my phone line got somehow deactivated. I use my phone number for my business and for 3 days in a now I couldn't make or receive any calls. The phone customer service had an hour wait, so I decided to visit the Marina del Rey store after the first 24 hours of this nightmare. Only to experience the worst service by some of the rudest people anyone could hire. As I walked in and signed up to receive assistance, I was welcomed by a rude young person who dismissed me by informing me that all I could do is calling the customer service. Instead, I walked across the street, where I saw a TMobile store. I had Tmobile as my carrier before moving to LA and I remember what an excellent service I had with them. And as I expected, the treatment I received from Tmobile was AMAZING. The associate I talked to at the store not only helped me contacting Spectrum so I could get my phone up and running (he patiently called on my behalf waiting on the phone for 45 minutes) - but he also was able to switch my phone line to Tmobile and released me from this nightmare called Spectrum internet and mobile. Two Companies, two different business models. Tmobile - excellent Spectrum - expect to be treated like a sewer rat. read more

Walked into a store in Santa Monica to start service but they didn't have the equipment in stock so they sent me to the location on Mindanao Way. I've waited for over an hour. The staff was originally 4, but two left while a long line of customers stacked up. A couple customers voiced frustration and were met with rude and snippy staff members. I hope this is not a sign of how their service will be - as I just signed up for service! read more

Spectrum - Ridiculous wait list stacked up with two employees leaving - presumably after their shift. - Internet Service Providers Near Me - Marina Del Rey, California

My wireless router was no Bueno. Came in to exchange it since the app wasn't able to help. Annika not only exchange my router within minutes, but she also informed me that I should never have had this version in the first place. She upgraded my router. THEN she offered to lower my bill while also giving me an added service. HIGHLY recommend speaking with Annika at this location. She AMAZING! read more

Spectrum - Storefront - Internet Service Providers Near Me - Marina Del Rey, California

Spectrum is the worst company out there! Their services horrible their customer service is horrible! My tenants were calling them multiple times about a box that I supposedly I had but when we complained about it they could not find it! Thus it just reoccurred on our bill. No matter how many times my tenants called this still remained. The service was horrible It kept trying to configure with a wet looking picture circling picture to get the signal! Do not use Spectrum ever! You have been warned! They owe me a credit but sent me to collections! When I told the collections person What had happened The collection person told me they would not be collecting on this ever again! Once again you have been warned do not use Spectrum! read more

Great service and I was taken right on time. I had made an appointment. The agent who assisted me was very skilled and had knowledge to manage my transaction with ease. All around great experience! read more

The hardest thing about our home burning down? Canceling our Spectrum internet. It took multiple loong phone calls to customer care and visit to their store to cancel our service. They are still trying to charge us via Auto pay and demanding the return of their melted equipment from our destroyed home. Unethical, opportunistic, worst customer service ever. read more

Don't miss canceling your billing cycle by a single day. They will charge you the entire month. And then explain it's the state of California that allows them to not prorate the month. Aka. We will take advantage of you because we can. To be fair, the people working here are really nice, but the corporation is slimy. If you can avoid. Don't use Spectrum. read more

More staff. Wait times are excruciating. Staff is friendly at least! Spectrum needs to stop being so cheap and hire more employees.

Seriously the laziest people ever!!! I came into return equipment for a company I work with. While the representative was looking up the information. Another associate decided to chime in and told the other associate we shouldn't be doing this. The associate that was assisting me then stops what he's doing and says, actually this all needs to get returned to UPS since it's more than one account. Mind you, I'm carrying 4 bags of equipment. He decides to look up the hours for UPS AS HE THINKS HES BEING HELPFUL! He could have taken back the equipment but instead redirects me to UPS and tells me, they have a much easier process! This is what I call LAZY!!!!! This reason this blows my mind, they were not doing anything. Literally before I walked in, two associates were sitting on a table chatting and on their phones. I would have understood if they were busy but I was the only customer there. Unacceptable! read more

Switched to Spectrum Mobile from T-mobile - my bill went from about $80/month to $30/month. Luis at the Marina del Rey location was super helpful, patient, and spent about an hour helping me. Great customer service from Luis! read more

Francisco is the man! He noticed something on my bill and helped me drop the price. He explained my contract to me and helped me get a new iPhone and did the transfer. He took his time and answered all of my dumb questions, it was a big help! read more

A great efficient company that has served me well. Thank you for your continued service and efficient workers. Roberta Knopf

No shade towards the employees at this location, from my experience they have always been great and very helpful. That said, Spectrum as a company is the worst. Garbage ass company whose service is always falling off. Worst of all, they have some sort of monopoly situation going on somehow so I can't get any other service if I wanted. Guess I'm stuck with shitty ass spectrum. It's like every other week that my service falls off and I have to unplug my router for like 10 mins hoping it resets. Usually it doesn't, and I end up on the phone with some random dude in India for like an hour trying to get my fucking wifi to turn back on. I've never been so frustrated with a company. Wouldn't recommend it to anybody. 0 stars if I could. read more

I went into Marina Del Ray Spectrum today. Worst insulting experience . The employee Shadid terrible and clearly unqualified to work there. He got my accounts mixed up. Said I owed equipment I don't have , and said a random persons name is on a piece of our equipment we have . He had no idea how that happened and then had the audacity to tell me that WE MUST BE DISORGANIZED!! @Spectrum gives me someone else's equipment and I'm unorganized??,. He then told me I AM CONFUSED AND TO LEAVE THE STORE AND.CALL SPECTRUM ON THE PHONE!!! ShADID wouldn't give me a last name. There were also other people in the store that told him that he should call into spectrum and try to help me ( the customer) and he said no. Very disrespectful and rude . With all the business we have given @Spectrum all these years, maybe we need to try another company @AT&T for our corporate needs. Don't go to this location that had only one employee working and a line of customers. Horrible . read more

Poor customer support. They are very slow. The iPad is meant to help people in a timely manner. But, the employees don't go by that. They choose who they help first. I walked in with only 3 people in the location and waited more than 45 min to take care of a simple return. read more

One thing is guaranteed for West Los Angeles residents who are customers of Spectrum. Driving to Anaheim and frequenting Disneyland is irrelevant b/c every time you deal with anything to do with Spectrum, you are reminded what a "Mickey Mouse" amateur operation they operate (sorry Mickey). I'm forced to use their internet in my complex, but this past March, after a death in the family and losing my business to bankruptcy after it never rebounded from the Covid lockdowns, I thought getting Spectrum Sports Net and watching my boy LAbron and the Lakers a couple times a week would be therapeutic for the soul. My father, 83 and retired living in Ohio, also likes the Lakers so he was going to get the NBA package and that way we could bond watching 3,000 miles apart as well. Now I assumed getting the best sports package on the Spectrum App, would give me access to Spectrum Sports Net, so click click boom....but folks, this is where you have to realize, this is Spectrum, they suck. Come to find out, Spectrum doesn't have Spectrum Sports Net! Haha, and why would they!? The company's name is only Spectrum........BUT guess who does carry it on their streaming app!? DirecTV. So once I find this out, I call to cancel Spectrum TV, sternly explain to their rep that I don't want the BS cancel speech that will offer me a landline, mobile phone line, etc., I want to cancel the Spectrum TV app, I had for 21 days, keep my internet as it was and go on with the day. After 30 mins on the phone with the worst trained sales rep I've ever heard trying to overcome objections, I had already signed up with DirecTV and was literally watching the Lakers on Spectrum Sports Net through DirectTV. Why!? B/c Spectrum doesn't have Spectrum Sports Net! It's honestly hysterical and pathetic that this is factual. The rep finally says she's going to give me $5 off my internet a month for the inconvenience and we are done. So I think.......well, this week I finally checked my bill and see that she gave me $5 off a month, but kept the $80+ a month "Minor League" "Peter Pan" Spectrum TV app active, taking advantage of my checking account the same as before. I won't bore you with much more, but after 90 minutes on the phone yesterday you know what I received as consolation? They let me cancel. Oh, and a refund maybe? Well they only go back 30 days for those and you have to be transferred to another department to do that deed. Haha, I'd rate them a 0 if I could. Avoid Spectrum if you can as they are the definition of corporate ignorance. read more

Amazing and outstanding customer service provided by Desean! I definitely recommend and will return.

This review is for the Spectrum location 13161 Mindanao Way D 6B, Marina Del Rey, CA, specifically for the store manager Ruben and employee Chris. This afternoon I walked into the store and as I walked up to the empty desk, I was told by Chris to go back and put my name in the que and sit down even though he was not helping anyone. A gentleman walks in after me without an appointment and walks up to Chris, Chris does not ask him to go back and make an appointment or sit down but helps him, after twenty minutes of waiting Chris calls me up and I ask him why did he ask me to go sit down and make an appointment but when the gentleman walks in after me he helps him and doesn't ask him to make an appointment, his response is "Well I'm helping you now aren't I." Incredibly unprofessional and rude, I would expect fair treatment for all costumers. read more

A toaster could provide better wifi than Spectrum. I have never known anyone to say a positive thing about this company.

They are so insanely understaffed that I am surprised this location can stay afloat. Please, please hire more employees. I am so lucky that I was able to work with Andrea, an absolute bright spot of my experience. With angry customers and frankly rabid people, she kept her cool and had such an upbeat, helpful demeanor. Thank you so much, Andrea! Management, get your act together. read more

I came in to pick up a cable box and have never delt with such rude customer service before. I told the spectrum worker that I wanted to purchase a cable box and he proceeded to laugh and make fun of me to the other worker right in front of my face. These are also grown men that you'd think would've learned proper customer service etiquette by now. read more