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    Recommended Reviews - Spectrum

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    Reviews With Photos

    Severely understaffed! Long wait with only 2 employees dealing with customers
    Richard L.

    It's the holidays , one week before Christmas and the place is severely under understand. I've been waiting here for over 20 minutes just to drop off a piece of equipment. I have no idea how a corporate office has no clue about how to staff a place at this time of year. I hope I never have to come back here. It has nothing to do with the employees or their attitude it has to do with the fact that you're just not enough of them for the amount of customers.

    Great customer service no hesitation was very friendly great attitude and left with a smile.

    Excellent customer service! The staff was friendly, patient, and genuinely helpful. They took the time to answer all my questions and made the whole experience smooth and stress-free. I felt valued as a customer and would definitely recommend them."

    I wish I could give less than one star. Our internet went down last week. It turned out that a Spectrum wire had been chewed by a squirrel and they needed to run new wire from our house to the pole. But after replacing their wire, our internet was still down. Over 2 days, they sent out 3 different teams as each team claimed what was needed took a different department. In the process of trying to find the problem, they CUT the low voltage wire that we had installed that brought our internet service to our detached office. They refused to replace the wire as it is not part of their equipment. Now we have had to pay independent contractors to discover what they had done and to run a new wire. We lost 3 days of work without internet access and while waiting to get the wiring done are working with a a temporary work around. If you have them out, I strongly suggest you watch what they are doing every minute!

    Ridiculous wait list stacked up with two employees leaving - presumably after their shift.
    Matthew C.

    Walked into a store in Santa Monica to start service but they didn't have the equipment in stock so they sent me to the location on Mindanao Way. I've waited for over an hour. The staff was originally 4, but two left while a long line of customers stacked up. A couple customers voiced frustration and were met with rude and snippy staff members. I hope this is not a sign of how their service will be - as I just signed up for service!

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    6 months ago

    Helpful 10
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    5 months ago

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    8 months ago

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    1 month ago

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    1 year ago

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    4 months ago

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    4 months ago

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    4 months ago

    The worst service ever , came to connect watches they disconnected phone . Waist of time .

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    6 months ago

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    6 months ago

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    1 year ago

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    4 months ago

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    11 months ago

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    2 years ago

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    1 year ago

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    9 months ago

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    1 year ago

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    1 year ago

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    10 months ago

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    9 months ago

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    2 years ago

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    3 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    More staff. Wait times are excruciating. Staff is friendly at least! Spectrum needs to stop being so cheap and hire more employees.

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    A great efficient company that has served me well. Thank you for your continued service and efficient workers. Roberta Knopf

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    3 years ago

    Amazing and outstanding customer service provided by Desean! I definitely recommend and will return.

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    3 years ago

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    3 years ago

    A toaster could provide better wifi than Spectrum. I have never known anyone to say a positive thing about this company.

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    2 years ago

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    3 years ago

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    Page 1 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    Amazing and outstanding customer service provided by Desean!

    Mentioned in 2 reviews

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    Spectrum - High Speed Internet

    Spectrum

    (20 reviews)

    AbWe chose Spectrum over three years ago because it was the only affordable internet option…read moreavailable in our area. For the first couple of years, things were mostly fine. Unfortunately, the last three experiences completely changed my opinion of this company. The first issue started when we had streaming problems. I upgraded our internet plan online to see if it would help. While upgrading was incredibly easy (one click), downgrading was not possible through the app. You are required to call in, which already feels like a deliberately one sided and scammy practice. When I called to downgrade, I was on the phone for over an hour. The agent repeatedly refused to process the downgrade, aggressively pushed me to keep the higher plan, and then began upselling a "free" cell phone. I clearly stated multiple times that I did not want a phone. The agent framed it as "free" for an extra $10 a month, implying it would essentially replace the cost of my previous internet plan. At one point, the agent literally told me I would be stupid not to take the deal. I acknowledge that I should have done more due diligence, but the language and pressure tactics used were completely unprofessional. I eventually agreed just to get off the phone so I wouldn't be late to work. Months later, I discovered I owed over $250 to pay off the phone after the promotional period ended. The agent would not take no for an answer and used manipulation and intimidation to close the sale. The second major issue occurred when I needed to cancel service due to moving out of the area. The agent, named "Angel" (ironically), was clearly trained to resist cancellation at all costs. He repeatedly asked me to find friends or family to take over my service, then suggested I ask my landlord to transfer it to the next tenant. I said no multiple times and explained I was uncomfortable and did not have time for that. No one should be pressured into recruiting others just to cancel a utility service. The agent then told me cancellation would take 35 minutes and that I had to stay on the line the entire time, not on hold. This made no sense, especially compared to every other utility I canceled quickly and easily due to a move. Once I firmly stated I would no longer engage in conversation, the service was suddenly canceled within 15 minutes. My final issue is that since scheduling our cancellation (and paying for an additional billing period), our internet quality has noticeably declined. Streaming issues and speed problems began immediately. We've had to continuously restart the router, even though both the app and router report no issues. I strongly suspect intentional throttling now that service is ending. If any attorneys happen to read this and are interested in speaking with me, I would be more than willing to share my experiences. I highly doubt I am alone in these circumstances. When I previously attempted to file a complaint about my first encounter, the Spectrum agent told me it was "my problem," which speaks volumes about the company's culture. I'm aware that by writing this review Spectrum likely won't care or respond meaningfully, but potential customers should know this is a company driven by corporate greed and sales metrics, not customer service or ethical treatment. Overall, Spectrum trains their agents to be manipulative, controlling, and aggressive. Canceling service should not require standing your ground repeatedly or enduring intimidation. If I had another option, I would never choose Spectrum again.

    Spectrum salespeople are the masters of bait and switch. They offer amazing deals, trick you into…read moreusing them for cell, tv, phone, internet and end up charging you for more. The sales person I talked to offered an amazing deal, brought over my phones from T-mobil and promised to call me back to close the deal. He never called me back. I hate Spectrum.

    Spectrum - isps - Updated May 2026

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