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    Image Wireless

    4.6 (557 reviews)
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    Recommended Reviews - Image Wireless

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    Happy with my new phone
    Gd V.

    Getting a new phone can be overwhelming, but Mr. Sean at Image Wireless turned it into the absolute best experience. Mr. Sean at Image Wireless made getting my brand new Samsung the most wonderful experience. He went above and beyond--not only transferring all of my contacts, emails, and apps, but also organizing everything so seamlessly on my phone. ​He took the time to walk me through so many cool features I never even knew existed, showing me just how amazing and user-friendly this phone can be when it's set up right. I walked in overwhelmed and walked out absolutely loving my new phone! ​Mr. Sean is so kind, patient, and knowledgeable. I will never go anywhere else for a phone. Thank you so much for such sweet and fantastic service!

    Sarah L.

    I cannot recommend Shawn Pak at Image Wireless Inc. highly enough. I walked in facing a series of frustrating issues with my iPhone and was fully prepared to spend $1,200 on a brand-new device just to be done with it. Instead, Shawn took the time to truly listen to my concerns. He expertly repaired my charging port, performed a deep cleanup to free up 60 GB of storage space, and completely reorganized my phone to ensure it runs like new. What truly sets Shawn apart, however, is his approach. He didn't just fix the technical problems; he took the time to teach me how to manage my phone properly moving forward. He demonstrated incredible patience and kindness throughout the entire process. It is rare to find someone so knowledgeable who genuinely cares about helping the customer rather than just upselling them. If you are having issues with your device, do not go anywhere else. Shawn is a master of his craft and a professional in every sense of the word. Thank you, Shawn, for saving me a fortune and for the excellent service!

    The best cell phone guy ever!!
    sharon k.

    Shawn's amazing, Shawn's friendly, he knows his business extremely well as he took care of ALL my needs. I recommend him highly highly highly!! Highly professional. He has been in business for 35 years and he knows how to make everyone happy with not only doing things but teaching you about them. I was able to get my Gmail, AOL and Apple ID updated and also had my phone organized and cleaned and walked out up-to-date and a big smile Priceless and great to know!!

    My new iPhone 18 Pro Max

    If you want a masterclass in genuine, top-tier customer service, look no further than Mr. Sean at Image Wireless. After an incredible 35 years serving Westwood Village, there is a very good reason he is universally known as the legendary "Cell Phone Doctor"--and walking through his doors completely transformed what is usually a stressful tech upgrade into an absolute pleasure. From the moment I sat down with him, Mr. Sean handled my new iPhone 18 Pro Max setup with absolute mastery. He seamlessly and securely transferred every single app, file, and email without a single hiccup. But he went so far beyond the basics: he actually took the time to review my active accounts and helped me track down and cancel a couple of monthly recurring subscriptions I had completely forgotten about, saving me money I didn't even realize I was throwing away! What truly sets Mr. Sean apart from anyone else in the industry, though, is his extraordinary patience and kindness. He didn't just hand me the phone and send me on my way; he sat down and patiently taught me how to use the new features, walking me through all the hidden functionality and shortcuts of my device so I felt completely confident using it. He is remarkably knowledgeable, deeply informative, and one of the kindest professionals you will ever meet. If you ever need help with your phone, look no further than the absolute best in Westwood Village. Thank you, Mr. Sean!

    Me happy at Image Wireless Inc.

    "Absolute lifesaver! I came into Image Wireless today with less than half a gig of space left on my phone, feeling completely stuck. Sean Pak was incredible-he helped me free up a massive 50 GB of space, updated my software, and genuinely saved me from having to buy a brand-new phone. Sean provided the absolute best service. He is so kind, sweet, and extremely knowledgeable about what he does. I cannot recommend him and Image Wireless enough for anyone needing help with their cell phone. Do yourself a favor and go see them!"

    Happy because my Phone is virus free finally!!

    If I could give Sean from Image Wireless more than 10 stars, I would! Coming out on a Sunday night at 10:30 PM to fix my phone is already above and beyond, but doing it with so much warmth, kindness, and patience made all the difference. My Samsung had a virus and was completely acting up, but Sean took his time, cleared the virus, and got everything working like brand new again. He is so genuine, sweet, and thoughtful. It is so rare to meet someone who truly cares about helping people the way he does. Thank you so much, Sean!

    Shawn is truly the BEST!!
    Greg S.

    Living with a disability can present daily challenges, but having Sean in our lives has made everything so much easier. For the past 25 years, he has been our go-to person for every cellular and technical need, handling everything from A to Z with unmatched expertise. What sets Sean apart is his integrity; I trust him completely with my passwords, my bank accounts, and my most personal information. He is a truly one-of-a-kind person--kind, reliable, and profoundly trustworthy. Knowing that Sean is always there whenever we run into a problem gives us incredible peace of mind. We always rest easy knowing we are in such good hands. Thank you, Sean, for your unwavering support and for everything you do for us!!

    Virus removed and happy again

    I cannot thank Sean enough for his help today. I went in with a virus on my phone, a completely cluttered screen, and an outdated system, and he transformed my phone back to feeling brand new. Sean's technical knowledge is truly next-level, but what sets him apart is how he treats his customers. He was incredibly kind, gracious, and patient throughout the entire process, taking the time to clear the virus, update my software, and organize my apps so everything is easy to find. Finding this level of genuine customer care is rare. If you need any help with your phone, go see Sean at Image Wireless--you'll be in the absolute best hands. Highly recommended!

    Me happy getting my virus removed off my Samsung

    If you need any help with your phone, look no further than Mr. Shawn at Image Wireless--he truly is "The Cell Phone Doctor!" I brought in my Android device with a virus, and he quickly, patiently, and gracefully cleaned it up, organized it, and updated everything. Beyond fixing the issue, he took the time to show me so many great tips and tricks to get the most out of my phone. Mr. Shawn's kindness and superior knowledge are unmatched. There's a reason he's been in business for 35 years--he genuinely loves what he does, and it shows in every interaction. I drove all the way from altadena and it was worth every mile!! He is the absolute best recommendation I have for anyone needing phone support!

    Happy with my phone working and virus completely removed

    I was completely panicked when a wild virus completely hijacked my brand-new Samsung phone. It made the device totally unusable, and even AT&T couldn't fix the issue. Samsung USA referred me to Image Wireless, and I am so grateful they did. ​Shawn Pak greeted me kindly the moment I walked in and listened to what was going on. He immediately went to work, wiped out the virus, and thoroughly checked to make sure all my apps were running perfectly--all while I waited. ​In today's world, losing access to your phone is a full-blown emergency. Having a skilled, reliable mobile technician like Sean at Image Wireless is absolutely essential. If you ever run into phone trouble, do yourself a favor and go straight to Image Wireless. Highly, highly recommend!

    Me statically happy that I finally have a perfectly working organized Phone

    Finally found a tech shop that actually cares. Walked into Image Wireless hoping to get my iPhone sorted, and Shawn took care of everything seamlessly. He sorted out my email setups, organized all my apps, and updated the whole system so it runs good as new. Beyond how quick and helpful he was, Shawn is just a genuine, great guy to talk to--the conversation made the time fly by. It's rare to find a local shop that offers this kind of superior service for phones and computers. Will definitely be back!

    Having my iPhone 17 Pro Max, fixed up by Shawn
    Celestino D.

    When it comes to getting the job done, right I'm always coming to Image Wireless Inc. where Shawn is always there ready to make things right? I highly recommend when you want things done right with your mobile phone or Computer service needs, this is the place without a doubt. Whether I'm traveling internationally or at home here, I know my mobile phone issues are always resolved knowing Shawn! Simply one word, THE BEST!!

    Me with my new phone and very happy that all my information is organized and up-to-date

    I had an incredible experience with Sean at Image Wireless! He helped me organize my phone, update my software, and took the time to teach me all the amazing functionalities of my iPhone. I was completely blown away by all the different features and options my phone had that I never even knew existed. Sean has an incredibly kind demeanor and a patient, friendly teaching style that made the whole process easy and enjoyable. If you need cell phone repairs, software updates, or just want to actually understand how to use your device, go see Sean. His service is unmatched!

    Me happy leaving with all my data

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    Page 1 of 14

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    Review Highlights - Image Wireless

    “Walked into Image Wireless hoping to get my iPhone sorted, and Shawn took care of everything seamlessly.”

    Mentioned in 251 reviews

    Read more highlights

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    Studio City

    Can I give them six stars?…read more After a wild boot loop saga began on my phone, I was worried a lot of my data I had amassed would be lost forever. I wasn't sure where to look, and out of the blue, I decided to do some googling and came across this country with, needless to say, a very appealing name! After looking into it, I saw a couple of fantastic things that were green flags immediately: 1. The reviews were glowing (and here's another one - and I never write anything). People seemed to love the company's mission, and I even read that the founder (more in a sec!) created the company just for that reason: he didn't feel people should pay an outrageous amount of money to get their data back. 2. Brian himself. What a guy. He was active on a bunch of forums, and you could tell he put together a small, dedicated team who really valued that people trusted them with their services. And Brian and his team saw me through a bunch of the chaos, answering a bunch of my questions, putting me at ease, and then - through the wonders of the US postal service - procured all of my data again. (I'm backing it up right now - and if you're reading this right now, back up your data too!!) So, yeah. This company is about as legit as it comes, and if you're looking for data recovery in any capacity, you've found the pinnacle in compassionate professionalism right here. Keep on keeping on, team! You're rocking it.

    I discovered 300DDR on YouTube after watching Brian's interview (youtube from 8 years ago). He came…read moreacross as very knowledgeable, passionate about his work, and genuinely focused on helping customers. Before sending my hard drive, I spent a lot of time researching the company. All I could find were positive reviews, which actually made me a little nervous because most companies have at least some negative feedback. I still wasn't sure if they were legitimate, and I was worried about whether my drive would arrive safely or if they would actually be able to recover my data. Before contacting 300DDR, I took my drive to a local computer repair shop. They had it for more than a week, and every time I followed up, I was told they would call me back. After several days, they finally contacted me, likely because I kept checking in, and unfortunately told me they could not recover the data. I then contacted another data recovery company, but they quoted me between $500 and $2,000 and would also charge an $85 diagnostic fee. I was really concerned about spending that much money without knowing whether they could recover anything. One thing I appreciated about 300DDR was that they do not charge a diagnostic fee, which gave me much more confidence in giving them a try. After doing more research, watching additional videos, and reading Reddit discussions, I still found overwhelmingly positive feedback about 300DDR. So, I decided to send them my drive. Once they received it, the process was impressive. They notified me immediately that my drive had arrived, and within 24 hours they had already evaluated it. They informed me that they could recover 74.46% of the data and explained that a head swap could potentially recover more. What I appreciated most was that any additional fee was only for the replacement parts and materials, not for labor. They also provided me with a link showing a detailed list of the files, photos, and videos they were able to recover, allowing me to make an informed decision before moving forward. Since most of my important files were included, I chose to proceed with the 74.46% recovery. Throughout the entire process, their communication was excellent. They kept me updated every step of the way and were professional, transparent, and honest about my options. Their pricing was also far more reasonable than the other companies I contacted. I can honestly say that all of the positive reviews I read were accurate. 300DDR exceeded my expectations, and I am incredibly grateful for everything they did. My hard drive contained priceless memories dating back to 2013, including videos of my children, wedding memories, family photos, and other important files. I had almost given up hope of ever seeing them again. No words can truly express how thankful I am to the entire team at 300DDR for helping me recover data that I thought was lost forever. I highly recommend them to anyone in need of data recovery services. One final piece of advice: if you decide to use 300DDR, make sure you are on the correct website. My husband searched for them and found several different websites, which caused some confusion. Take a moment to verify that you are visiting the official 300DDR website before sending your hard drive. Thank you, 300DDR, for giving me back memories that I thought were gone forever

    Image Wireless - mobilephones - Updated September 2026

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