This is my second time here and both experiences have been no frills. This location is located a…read morelarge shopping plaza with a Whole Foods and AMC theatre. This is a popular shopping center, so parking can be a chore, but the side where Spectrum is located has less traffic. When you walk in, you need to check in using the iPad. If you already made an appointment online, you still need to check in, but if you don't, just enter in your info and sit and wait for them to call your name. I didn't have an appointment scheduled, but the wait time was about 10 minutes. Luckily, they have plenty of seating options and it's nice and air conditioned inside. They also provide a 30 minute trial WiFi you can sign up for while waiting. Cellular in this center is hit or miss and not the greatest for T-Mobile users. Very odd, because there's an actual T-Mobile store at the front of the center. I came here to return my modem as I cancelled my Spectrum internet and went with T-Mobile in home and have been very happy with it. No more disconnects or service interruptions. The best part is I'm only paying $50 with T-Mobile for the same speeds I get from Spectrum for $92. The return process was painless and didn't have to deal with any hard sell or deals to try get me to stay with them. Which is the worse.

Horrible internet provider. Unfortunately it's the only one available in my neighborhood…read more Frequent outages. And if you have a home office, beware service calls take two days.

Oscar and Eric really helped me today when it came to transferring my information from my old phone…read moreto my new phone. They executed the trade-in well, they were professional and explained all the questions that I wasn't sure of. It was raining this day but I got in and out pretty quickly and they had a waitlist as well. Job well done!

Staff stayed late to solve my issue and indulged my many questions Ty! Knowledgeable and friendlyread more

Where do I begin?! Verizon fios sucks! They have new WIFI routers they are using and can only…read moreguarantee 10 feet?!?!?! This is 2012 people and you can only guarantee 10 feet with the technology out there? I smell a rat, and a big one! The old WIFI routers, they quoted 300 feet. So what gives? A nice scam is what gives...now they want you to purchase repeaters to boost your signal! NICE! Shell out more money for a service you are already paying for? I think not! If you have the old routers, DO NOT, I repeat DO NOT trade them in for the "NEW AND IMPROVED VERSION"! They are a piece of crap! I signed up for Fios in June 2012 and this is September 2012 and I'm on my third router! Happy customer, definitely not! And the only thing they keep telling me is "I am so sorry.". Well I am so sorry too that I ever signed up with Verizon Fios! YOU SUCK!! So get off your asses and do something, like go back to the old routers.....or wait better yet, put in the repeaters as part of your customer service free of charge, on the so called NEW AND IMPROVED routers. But do something, because this is definitely broken and needs fixing!

This Verizon center has many staff on hand. You wait for your turn after checking in the kiosk…read more Many of the staff do walk around asking if you need any help. The one thing that could be changed...when you have a problem, such as billing, it would be more helpful that they could have a direct line with customer service to help you in the store, instead of telling you that you have to call customer service yourself.

Customer service here is not very good. Good thing I was just here for a pick up. I mean the…read morelocation is nice but the service sucks because there's very few of them and the place was packed and busy. But I came back on another day to drop off my phone, not as busy as the last time but the customer service still sucks. I feel rushed and shooed away. I wanted to make an appointment but the guy who had an appointment was still waiting for awhile now. Oh well I hope I don't need to come back here again

I hired EZ Audio Video Data Solutions to complete a full smart home automation project at my home…read morein the Palisades and I couldn't be happier with the results. The project included a home theater, Control4 system, WiFi access points throughout the house, access control, shades and a lot more helpful gadgets. Everything works perfectly and the integration between systems is seamless. Working with Dorel was an absolute pleasure. He's knowledgeable, professional, and communicates clearly throughout the process. The quality of the workmanship was exceptional -- clean, organized, and done the right way. It's rare to find someone who takes this much pride in their work. Highly recommend EZ Audio Video Data Solutions and Dorel for anyone looking to do home automation or AV work. Couldn't ask for a bett

Dorel was awesome! He came out and installed 5x cameras and the job looks super clean and…read moreeverything works great! He was a pleasure to work with.

Zack at Mount Up was professional, fair priced, and delivered on what he promised…read more I had a new 65" TV that needed to replace an old TV that was mounted on a Mantle Mount. I was actually going to have another company, David AV Installations, handle the job. But that company was the complete opposite of Zack. They were unprofessional, rude, did not arrive on time, and the kicker - showed up and decided not to do the job. Zack agreed to come on short notice the next morning. He arrived on time and got to work. He was careful with the TV (given how delicate OLED screens are), and ultimately got it installed exactly where it needed to be. Thank you Zack for delivering quality TV mounting services and accommodating our tight schedule.

Professional service and high quality install for my Samsung frame pro 65". Called Zac up and…read morewithin 24 hours he and his team were here for the install in my hectic move in. They made adjustments by notching out a stud, recessing electrical panel and rerouting a line. Highly recommend.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

I needed our unsightly satellite dish removed and fortunately came across the Channel Guy company…read more Jose was really awesome! Super professional, knowledgeable, courteous and did a great job. Highly recommend!

Stan went the extra mile to try and repair my TV, but unfortunately Samsung is putting the squeeze…read moreon the little guy. Instead of Samsung just charging for a microchip, they wanted us to buy the chip AND an entire LCD screen! Thereby quadrupling the price and making the repair cost more than a new TV. However, they told Stan to give me their number so I could deal with them directly. Stan was gonna give me their number, but I declined. I don't appreciate the way Samsung is trying to do business. Stan is a stand up guy who runs an honest business. If/when one of my other TVs goes out, I will definitely take it to Stan.

From the owner: Serving all of San Fernando Valley West and beyond. I have over 58 years experience.- BRANDS: Sony,…read moreVizo, Mitsubishi, Samsung, Toshiba, RCA and more.

Karim answered my call. Came same day with Tony. Diagnosed issues on my CCTV…read more Came back next day with the replacement parts. Problem solved. Karim also helped me in finishing the set up of my remote access to the CCTV. Good job Karim and Tony!!! Now I have a "to go to" tech support available when I need one.

Karim and his team are exceptional. Very thorough on the initial call about the expectations and…read morethe price came in and did a clean job no shortcuts and very respectful of the space. Will hire again.

Best. Store. Ever!!! So glad I chose this location for my upgrade/trade-in. Such an easy and…read morepainless process for the first time!! This is now my AT&T store. The ENTIRE staff is awesome! Told all my friends and family to go to them from now on. Highly recommend them.

OMG the worst customer service ever!!!!! Lets face it,…read moregetting a new phone on a good day is like being "water boarded" and then you get sales person from hell ! Yes ,Alex from the Porter Ranch ATT. I have a corporate account with many lines and I am trying to get one of my employees a new phone, and this guy went postal and I mean postal . He started off telling me what he cannot do for me and within 5 minutes all I heard was I can't do this I can't do that. Never heard how can I help you never. When I pointed this out to him he hung up the phone refused to answer the store phone and 3 hours later the phone is still not being answered. He refused to help my employee and his conduct was like a spoiled immature child. I can't imagine having one of my employees behaving like that but apparently at the Porter Ranch ATT you can expect it. The good news in this review is my employee went to the ATT store in Northridge on Tampa Ave., and got excellent service and they got the sale. So take my advise if you want to be helped by a very unprofessional person that looses control without warning the by all means head to Porter Ranch ATT, but if you want to be treated like a valued customer then head to ATT on Tampa Ave Northridge.