Oscar and Eric really helped me today when it came to transferring my information from my old phone to my new phone. They executed the trade-in well, they were professional and explained all the questions that I wasn't sure of. It was raining this day but I got in and out pretty quickly and they had a waitlist as well. Job well done! read more

Staff stayed late to solve my issue and indulged my many questions Ty! Knowledgeable and friendly

Waited an hour even though I had an appointment. Given misinformation by the manager when purchasing the new iPhone, who also did nothing to assist customers as she just stood around. Was told I had to buy the insurance that day or else couldn't purchase...lies, you have 30 days to add insurance. Did nothing but try to upsell me and ended up charging me the wrong amount. Called AT&T main number for help and told them about the Northridge location, they couldn't believe this location is considered a "core" store and placed a complaint for me. Avoid this location read more

Anissa's energy is immaculate. From the moment we met, they were attentive and very helpful. I came in to cancel a business account and we had a brief interaction, but their communication and demeanor was notable -- and worth mentioning! If you need any phone help, go to Anissa! read more

It is a Sunday afternoon. There are 3 people in line ahead of me. The line is not moving while 1 staff member sits at a desk doing nothing and another associate has been with a customer for 45 minutes. Terrible service. read more

I came into the AT&T store to program my new phone. Natalie worked with me for an hour and a half getting everything set up and making sure I understood everything. She was patient and fun to talk to and very polite. She went above and beyond her duties, and made sure that I was happy, and had all my questions answered. Such a great experience! read more

Came in wanting to pre order the new iPhone 13 and Ruben helped us right away. He was very friendly and informative through the whole process read more

Rude non truthful and I still have no phone service. ATT billed me $350 a month for over two years without letting me change anything on account! My so died 6/7/2020 was told my ten different managers and customer service reps. Today I've paid all phones off am up to date but cannot make and I'm ready to file lawsuit for taking advantage of older people!! read more

Terrible service from Luis. Every time I wanted a phone he offered he said he did not have it in the back. Oh but he had the more expensive one of course. I was in a time crunch and he knew that, but he kept jibber jabbering about other phone. I DECIDED NOT TO BUY ONE FROM HIM AS HIS COMMUNICATION WAS ... twisted. He simply wanted to make his commission. read more

This store seems to only hire rude, inconsiderate and pushy sales people and workers with zero customer loyalty in mind. 1st experience: took my boy to buy him a blue XR and they were pushing him to get a different color and telling him blue is not popular and all sorts of reasons he should not get a blue one. WTF!!! 2nd time we went to activate the phone we bought from Apple and I was anal probed why we didn't purchase from them and others questions. Dude. Set my phone up and let me go on my merry way. That's your job. Period. 3rd time (Logic would have dictated I should avoid them but I was at the mall) and went to see if they can verify if a phone was unlocked and in no uncertain terms they implied I'm a disloyal customer and I should pay 100s of dollars for traveling oversees and dozen other excuses why they can't check my unlock status. Seriously? Even if you can check, don't make your loyal customer feel like sh*t for making a trip to your dismal store. Avoid this store at all cost. I have to tell you even though I think Verizon stores have the worst this att store tops it off! Holy cr*p. read more

We had a very positive experience at this store. Refugio helped us set up 4 new phones, after struggling on our own. Ed and Luis were also super helpful when it came time to return our old phones. We all appreciated their assistance! read more

Ed and his employees were very helpful and kind. I would recommend this store to friends.

Worst calling service No one answers the phone. I've been with AT$T for over 20 years and every time I get someone over seas that can't answer questions read more

This store has bad employees. They had just opened and they were very rude to a gentleman that was waiting to pay his bill. The customer made a slight joke and the agent went off on the man. Then the other agent told the customer that he no longer wanted to help the gentleman and told him to use the self service kiosk instead. Then the second employee helped me after. He could not find my online order and told me he found another phone in another color. I didn't make two trips and waited for over an hour combined to not get my order. He told me that my order was not a guarantee that my product would be there. He offered to cancel my order which was an upgrade. I said to can't my order. What I found out 10 minutes later was that my phone was no longer working. When I got home I called ATT for tech support and come to find out that my SIM card was canceled. I now had to go back to an ATT site and buy a new card for $5. What a waste of a morning! Skip this store and go to the Porter Ranch store instead. read more

Their store representative Natalie was very helpful. She answered all my questions and was very professional. I was hesitant on going after seeing all the bad reviews on here about this store but she really helped me out. read more

Worst experience ever. The employees here are rude and they aren't taking any covid precautions. The store has cleaning supplies which they are supposed to use to clean the tables and chairs after each customer...do they use it? No. I've witnessed the employees here be out right rude to customers. read more

Edberg Giron. Is absolutely the worst manager you can ever possibly encounter. Management/communication skills are 8th grade class president level at best. Avoid this store at all cost. Bought an iPad 6 months ago, recently came to realize I was sold the incorrect model. Edberg Giron said that he would correct the issue and swap me out for the correct model. He the stood me up 4x conviently use (covid) for an excuse. After a month of excuses. We make an appointment and all of a sudden he can no longer help me after he said he would. This guy is a complete joke and moron. read more

Worst customer service . 5 hours wait just to replace my screen protector that's under warranty . I should have gone to a kiosk at the mall and will done in 10 minutes . Do not come to this store read more

I try calling this store. It has a recording telling what they do. At the end of the recording their machine hangs up the phone disconnecting the call. These people are the phone company, in business 100 years. They should be better than this read more

Made me wait over 100 minutes after telling me they have the iphone in stock... turned around and said they dont have it anymore. Jokes... will be cancelling my AT&T services due to bad customer service read more

This place has horrible customer service. Needs new management immediately. Walked in today to follow up on my online order. 4 att representatives were standing behind the customer service island. When I asked about my order they knew nothing about it. Immediately they jumped into the conclusion that it was canceled due to not having the merchandise. I asked to speak to the manager Eddie. He was absolutely useless to solve any customer concerns. Immediately he said they have no order and it was due to not having the merchandise. Not once did anyone even ask what phone I wanted or even attempted to look up my account. When I called customer service they indicated that I had to walk in a store so they can verify me. Only if Eddie was a real manager to actual look into customers concerns instead of assuming what the problem is. Upper management really needs to train their staff better. read more

Finally upgraded my 5s to a 7, after 2 years. Bryan was very helpful and patient. 5 stars for successfully putting on my screen protector with no dust or bubbles! read more

Terrific service. Anissa goes above and beyond professionalism to make sure everything we need is taken care of. While doing phone transactions is never quick they do make it painless and effortless. read more

The worst service ever. Everyone do what they want, not what you need. I added the option which they remove without me.

Honestly the staff here is by far the the laziest group of workers. Manager is the worst, I have seen him literally take names and put them on the end of the list. Preferences goes to friends and smooth talkers. Keep an eye out read more

more directed toward ATT itself Terrible experiences in transferring landlines almost always internet call center in foreign country they run credit checks even if you have current service read more

****PLEASE READ IF YOU LIVE IN RESEDA**** So I get this text from AT&T letting me know that a new LTE tower or something has been installed here in Reseda so my LTE should work better. For those of you who don't live in Reseda , it's just an entire dead zone that gets absolutely NO SERVICE BY THIS COMPANY , and it's been this way for the past 4 years or so, and when AT&T decides to charge you extra data, they don't take into consideration the amount of time it takes to even find a signal or the slow loading time and the data wasted in loading. So guess what AT&T ? Your tower didn't work and my service is just as shitty as ever,I can't connect to the Internet , and I can't even get a signal to make a call, and I'm NOT THE ONLY ONE IN RESEDA WITH BAD AT&T SERVICE ! But I can always count on you to overcharge me for ridiculous data restrictions that your shady company imposes on the average person. AT&T you need to step it up because this isn't worth paying a penny for, let alone nearly 250$ a month for such terrible service . Even metro pcs has a more reliable network! We're all switching from you , and never coming back! This is Cali for fucks sake , how are you still in business if you can't even cover this part of town ?? read more

Wow, what a horrible experience! I made an appointment and went in with my Mom to have them transfer my information from my old phone to my new phone. The first thing the lady tells us is that she can't help us because my Mom's name is not the primary contact, and that "there's nothing I can do" as she just continued to look on her iPad. She kept saying, "I can't help you, you need to call customer service and put your name on there." I should have asked her, "You CAN'T or you WON'T?" It's crazy that my Mom, who is actually the primary person who takes care of the account every month and has been a customer of theirs for over 10 years, couldn't even receive help in person. I know that worker could have helped, but she didn't, and it's the attitude and lack of genuine customer service that really disappoint me. We were both so shocked in that we didn't expect to be turned away just like that. AT&T, you really are not into customer service, but are just into business. We bought our iPhones on Amazon and just needed a sim card to transfer our information over, but since we didn't purchase our iPhones form AT&T, why should they help us, right? Khristine, I hope you read this and pat yourself on the back for doing such a great job this morning. I also hope your boss reads this and gives you an employee of the month pat on the back as well. We went to Best Buy right after, and guess what? They helped us put in a sim card and transferred our information with no problem and were shocked that you at AT&T couldn't even provide that valuable customer service to us. It was such an opposite experience. Good job again AT&T. read more

This review is really for ATT and Direct TV Corporate The representatives at this store were very nice but problem is still not resolved. ATT and Direct TV Signed up at Costco Problem: After a year with the service, we are renters and needed to move. After attempting 10 times to cancel ATT and Direct TV services, due to moving, ATT continues to send bills after many calls , chats and visits, resolving that we owe nothing. In the last call to ATT, they told me it was resolved, issued a confirmation number and assured me it would not go to collection. It went to collection. I called the collection agency, emailed a dispute, as requested. The collection agency, Credence, emailed me stating they contacted ATT and I still owe them money. ATT is charging me for a month after my service was cancelled. Timeline: Called ATT the week of 8/22/17 to cancel service as of 9/2/17, as we were moving out on 9/3/17. They told me if I wanted contract fees waived with ATT and Direct TV, I would need to come into the store, have a copy of my lease and a note from my landlord stating he would not allow a dish installed on the property. 9/5/17 Jim went to the ATT store with requested documents. They give him the run around . He gets mad and leaves. Jose, from the store, calls me and we resolve to cancel the service, and make an appointment for Direct TV to come out to verify the requested documents. 9/18/17 A Direct TV representative came to the house and informed me that he didn't have the authority to verify the documents. 9/27/17 I went to the ATT store on Tampa in Reseda. . I worked with a very nice representative that contacted Direct TV. I brought the requested documents and the service was cancelled retroactively at 1:00 pm. He assured me it was done and I would have no further problems. 11/21/17 I called ATT because I was still getting bills. On the phone they told me my outstanding balance was $6.54. I paid it over the phone. I was assured my balance was zero. 11/7/17 I received a letter form ATT stating I owed $260 . I contacted ATT and Direct TV. I explained the contract fees were waived. They found the notes and issued me a $260 credit , which was emailed to me. 11/25/17 I received a bill from Direct TV showing my account was disconnected and I had a credit of $212.30 12/26/17 I am still getting bills stating that I need to pay them or the account will be sent to collection. I called the combined ATT and Direct TV billing number. They noted I had a zero balance and gave me a confirmation I spoke to a supervisor stating this should not go to collection when I didn't owe it and the billing was in their error. They assured me not to worry and gave me another confirmation 1/16/18 I received a collection letter from Credence. I called them and they said I should pay it if I don't want it on my credit report. They told me to email them that this matter is in dispute, which I did on 1/17/18 1/18/18 I received an email from Credence stating they contacted ATT and I owe them money, even though EVERY time I call ATT they tell me I have a zero balance. Now the matter is in collection and ATT won't deal with it. So now I will have a negative credit rating because of this ridiculous scenario. MOST HORRIBLE PARTNERSHIP EVER: ATT and DIRECT TV!!! read more

This place is great and always go out of their way to help me out. I get helped right away also which I love and don't have to waste time waiting in line! read more

Its disgusting that a company like A&TT, that has been in business for 100 years allows its employees at this location to be so unprofessional. They are bad at every aspect of taking care of what I needed done with my phone. I was standing with 3 other customers who had been waiting. Also mad. read more

Terrible service. the sales agent and the manager name Nick took advantage of son. My son went to the store to see what is going on his phone. The agent says its the battery and worse is they don't have a battery available in their store. So my son ordered it himself on line. It takes about a month or so before he finally get the battery. The agent told him that he needed a new sim card for the old phone which he uses while waiting for the battery. And let my son sign a term n condition saying its for the sim card. Term n condition for the SIM CARD? The following month my son noticed that his bill went up and showing up that he did sign for a new contract for a new phone. He did not have a new phone. Calling the 800 number and been transferring from one department to another and still nothing happen. Advise to go back to the store , and another disappointment. The manager Nick says he was there when my son was there. And he was the one who told my son to sign the Term n condition which he says my son forgot to sign when he got the phone last 2016. But that is not what he said to my son, my son is signing for the term n condition for the SIM Card he bought . The phone was purchased on line , not on that store. And never get anything from AT&T about not signing a term n condition. The Manager name ,NICK and the agent wants to get credit and commission for that sale which is showing August 18,2017. What a way to SCAM a customer. This people are gangsters and needed to be TERMINATED. Right now I am shopping for a new provider with a BETTER service that AT&T. Case still open per an agent up to this time. read more

This is the Best ATT store within the 10 mile vicinity. While 3 other stores could not help with my issue, this store not only resolved my problem, but the staff went above and beyond. Amazing how the quality of service from the SAME organization is different at each one of their locations. Highly recommend this branch. read more

I had no problem getting help as soon as I walked in the door. The rep who helped me, Lloyd, was extremely knowledgable and helped me switch from Verizon. He was very enthusiastic, but a little pushy with the up sells. Still a very pleasant experience. These people will do anything for their customers! read more

If AT&T cannot fix your problem and you cannot get a signal at home they are in violation of Federal law and the California PUC. Call them they will talk to the carrier and make them get you off a contract with no loss of money. They cannot charge you for service they can't give you. They will release you for they don't want the heavy fine. read more

Great and fast service. The enviroment is extremely fun and friendly They make it seem like its a family and you can trust them. I get all my families phones here and i will definitely keep coming here. Thank you guys. read more

I have had three bad experiences with AT&T so am looking for a new provider. They promised a price for a year and after 6 months, it more than doubles. They fix it for another year at a slightly highter price but when the six months rolls around, it pops up again and no one seems to have records of anything and contacting them is ridiculous. I'm shopping for a new provider. read more