i am guessing Jazmine was off yesterday. my parents went in to do a phone change. we have two phones and just need to change phone numbers. my parents walked in at 7:20pm store closes at 8pm. (40minutes to close) they were turned away by a lady stating they didn't have time mind you its still 40 minutes to close. my mom said it shouldn't take to long at verizon all that needs to be changes is the sim card. Lady responded with " Lady you are not at verizon!" that is an extremely rude way to answer especially to a current client. Maybe a nicer response like "sorry, every store/company is different" i am in disbelief. Management needs to have a serious meeting with staff. we were just there the day before to purchase and everything was nice and smooth. so you are telling me only when money is coming in is when you are treated kindly. this needs to get addressed ASAP i am sure we are not the only ones who experienced this. read more

Spectrum - waiting - Internet Service Providers Near Me - San Fernando, California

Straight forward deal with no gimmick, switch & bait tactic. Diego & Maria excellent customer service, super tentative & explain everything & the plan clearly. A happy camper. Easy parking. read more

Spectrum: Worst TV app on the planet! Constant problems & glitches. Outdated tech. App is third world quality compared to other apps. Cant see where you are in program when rewinding or forwarding. Charging waaaay too much for such an inferior product. read more

Just left the Spectrum store I was greeted by Jazmine great customer service and very professional thank you Jazmine.

Having been a spectrum customer for over 25 years (previously Time Warner) - we expected some level of respect and general customer service to a loyal customer, but unfortunately that was not the case. There were several associates that require retraining on customer service - I was personally called names and made assumptions about from their employees. I had them call the supervisor who witnessed this whole ordeal and did not even apologize for his staff's treatment . Stay aware from the San Fernando store- unless you enjoy incompetence and unprofessionalism. In addition , we are taking our business elsewhere. Anyone have Frontier experience? Update: they are also passive aggressive and disconnected the service although I had 15 more days left on the contract. They were specifically told that we wanted to end the contract on May 6th to avoid the next bill- they disconnected today - probably after reading the review - like I said - Stay Clear of Supervisor Edwin, and service reps - Cory and Rudy. read more

DO NOT WAIST YOUR TIME AT THIS Spectrum LOCATION! Horrible customer service. Do NOT explain anything, trick the customers into getting merchandise and end up charging them for things they didn't agree on getting ZERO STARS read more

Was in and out in 30 minutes without a reservation. Daniel was most helpful and professional.

Dear Spectrum, I often wonder what does it feel like to waste $80 a month. Oh wait-I know!!!! Let's order spectrum. Spectrum will take your money and the quality of the internet will work-30% of the time. Oh, so then you call them or chat with their AI and things will work 80% of the time-for a week. So here's the best part: they will send you a really nice service person to look at the connection and they'll make an adjustment that works 100% of the time-for a couple of weeks. Then wash and repeat in infinitum. How much do I hate thee? Let me count the ways 1,2,3,4...keep counting until you can't find any relief. Then you'll know 25% of the aggravation you cause us. I thought monopolies were illegal. Why can't I leave 0 stars? read more

I'm not the type of person who likes to complain BUT I can believe they started charging me $98 just for internet I have been with spectrum for more than four years,and I never had problems,I didn't want to cancel the internet and I ask if they have any promotion or If I can some deal so they can lower the price because I already have one line and the internet is to expensive and they said NO they just have promotions for new customers..well now they lost me as customers..I prefer paid $35 with T-Mobile for internet and not $98 read more

DO NOT GET HELP FROM RUDY. Worst customer service ever. Worst of the worst. Brought my family to get phone lines. He promised he will give wifi discount if all 4 of them change to spectrum. Promised discount, on our 1gig wifi. And instead changed wifi to 500mbps. To make it look like a discount. Went to the store and even called him, and said he "fixed" it. And he never did. Just keeps saying he will fix it. Don't give your word if your not going to keep it. Doesn't care to help just care about commission. read more

This place is a joke! I helped my mother get her spectrum app up and running on both of her tv's. When I spoke to customer service they advised me she can drop off the boxes at the nearest location. So I let me my mom know this and she will be able to save money on her cable bill. First of all the some lady that works at this location advised my mom if she drops off both boxes her cable to go up. So they made her take a box home. I tried to install it and for whatever reason couldn't I called customer service again and let them know what happen. They advised me that not true and she able to remove the boxes from her account. And also advised me that the people working at this location have had soooooooo many complaints and they are just trying to meet their quota. It's really sad how much they location likes taking advantage of their customers. read more

First time stepping into a Spectrum store. I made a reservation to make some adjustments to my current plan while returning some equipment that was no longer needed. Upon arrival I was asked to check in. I was pleased to mention that even though I had an appointment the wait was not very long. I spoke with a representative about my return and adjustments and the rep was very helpful. He was able to save me some money on a new plan that best suit the household's viewing needs. Although the rep was confused with some parts of the newly edited order we hashed everything out. The rep was also helpful by providing me with a universal remote for seniors as it was extremely needed. Parking: Metered street parking VERDICT: Rinse and repeat read more

My house almost burned down the "New" Modem smelt like burning rubber and is now not working I've been on the phone for 1 hour to get technical support out here all because the modem you guys gave me from this store was defective thank God my house didn't burn down read more

Spectrum - The modem that burnt up - Internet Service Providers Near Me - San Fernando, California

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Spectrum is the absolute worst internet company. I work from home and often get disconnected. So far today, I've been disconnected 15 times. I've called, had people come out here and all they can say is to get a new router. I can't wait to switch to Frontier. read more

I feel spectrum has become monopolistic. They have great customer support, but have become very expensive. I believe that if your looking for a good cable or internet provider, do your homework. Research what other options are available to you in your area. You can do better, trust me. I was sold services I didn't need and after close to a decade of making monthly payments that are close to a car payment, I wised up, canceled spectrum and changed provider for a fraction of the cost. read more

I hardly ever, if never have come on here to leave a review but I CAN NOT with this location. I feel like myself and my family were tricked into getting services we did not need for commission. Now we are stuck with a bill spectrum was supposed to cover and getting it taken care of has been a nightmare. The associate I worked with doesn't even know the qualifications for their own services because I was told we didn't qualify for something AFTER THE FACT, but customer support on the phone is telling me we do qualify. If you need a service through Spectrum, call customer support, don't even bother going in to this location. If I can put zero stars I would. read more

The customer service on the phone from spectrum is horrible. I can't get through to a human. I got three emails that said I started up a new service. I did not I don't like spectrum I would never use them. They charge five dollars to talk to her human, ! This is getting ridiculous. read more

Talk about great service!! Today I went in with quite a few issues but left with a better plan and at a great price. I was never happy with time warner and less with spectrum. I've never had the channels that I want and my internet was slow. I got to the store because my modem was just not working anymore. Daniel took a look at it and immediately thanked me for being such a loyal customer. That alone went along way. He heard me out about my issues with my plan and the crummy equipment, I was honestly ready to throw in the towel. Daniel went over some of the stuff that's important to me and helped me find something so much better. He got me REAL high speed internet for my kids, all the channels that I like to watch with new equipment and even hooked me up with a phone so my in-laws can use to call El Salvador. I'm happy. This is customer service at its finest. Thank you Daniel and Spectrum. Go Dodgers! Go Lakers! read more

Spectrum - Daniel has the best customer service and is very professional. - Internet Service Providers Near Me - San Fernando, California

This store needs to improve on there employees customer service they are slow as hell I'm here now and ton of people waiting and only 3 employees 1 is calling customers up the other 2 are just walking around doing nothing Update the staff is very unprofessional a man was with some lady staff and she could not help him and he was upset and the employee was laughing while he walked away that's insane how these people act read more

No stars fr!! There has to be a better way to help your customers. I suggest you assign a "taking payments only" employee, because your poor excuse of "the system is down" isn't doing it so you can trick us into signing up for the "deal". read more

Spectrum - People been waiting over an hour!! - Internet Service Providers Near Me - San Fernando, California

This place is a joke. Just as much as Spectrum is an even bigger joke. Sadly they're the only company that provide service in many regions. The workers here, all young, clueless, and lazy. I go in to receive simple help. These clueless kids just tell me that I need to to call customer support instead. They tell me that the tv package I'm offered will not work because I don't have a Samsung tv. Lol what? I've met reps that brag about being number one and having the majority of the market. Lol, yet y'all have the crappiest products, sh***iest service, and lousiest workers. These workers just go hide in the back room while there's 15 people in line. Oh and let me not get you started on the constant service outages... Run away from this company! read more

I broke my cell phone and decided to upgrade it instead of repair. My wireless service is through Spectrum since they are also our internet provider, but my partner is the primary account holder. However, I am listed as a user on the account. I went to the Spectrum website and made an appointment to buy a phone and switch the service over using my email (NOT the primary account holder's). The website identified me correctly and allowed me to book an appointment. I showed up at this Spectrum store a few minutes early and signed in on the iPad they have set up by the front door. It confirmed my appointment and told me to wait for my name to be called. I waited patiently for over an hour while I watched all the people ahead of me (and there were plenty) be called and served. For the amount of business that day, it seemed to me that the store was understaffed; they had three reps and, at any given time, only one or two seemed to be with customers. Anyway, after about 65 minutes, they finally called a person who had come in AFTER me. I asked the person if I could speak to the rep and he was very nice about it, saying, "Hey, you were here first." The rep said my appointment wasn't "in their system" and asked if I could show him the confirmation of my appointment. I told him no since I didn't have a working phone. He took me over to a station and looked up my info then refused to sell me a phone or activate it because I wasn't the primary account holder. I told him I would just buy the phone and would come back later with the primary account holder to switch the service, but he wouldn't even do that. I finally lost my cool at that point and swore at him before storming out. I had the primary account holder call them the next day and cancel my phone service since I have now switched to another carrier and want nothing to do with Spectrum ever again. Why was I allowed to make an appointment on their website if there is literally nothing I can do on the account on my own? Why didn't my appointment show up "in their system" at the store? Why does making an appointment mean absolutely nothing if it's still first-come, first-served in the store? Why wouldn't they just sell me a phone without making ANY changes to the account? This was a cascade of fail, a cornucopia of incompetency that shows a top-to-bottom, systemic customer service issue and if there was literally ONE single other company that offered comparable internet service at my address, I would have the primary account holder cancel our Spectrum account the instant we signed up with the other company. read more

Worst customer service, just needed one billing paper, they told me they cannot give it because it's online, I went to another location they gave me that paper in 3 minutes. read more

So, I have seen the many reviews about this place. For me it went smooth, yes I had to wait to be help as you need to put your name down and wait for an associate to call you and you can see your progress at the screen. But, that's all customer service places! The only reason I don't give a five start is because every year I see an increase of $5 in the account even tho I've been with them for 7 years, they have always try to honor the time I have and reduce but this time their excuse was "the current market and how everything had increase" which I understood. read more

I had an issue with my Samsung 12 not receiving my voice-mail. Also a British voice was on my greeting instead of my voice. When I would review my greeting, my voice would be heard. But when a person called the British voice was heard. I went into the San Fernando office to explain the issue. At first the employee questioned if my explanation was possible. After sometime I asked the employee to call my number and listen to the greeting voice. They heard a British voice. This was after they had clearly heard my voice when they were trouble shooting. They asked me to re-record my greeting. They told me that the problem had been solved. . A few days later I discovered that the issued still existed. I went back to the location to explain my phone issue again After continued failures I was told that the problem was my phone. That I needed to replace my Samsung 12. I paid my phone ($30.00) and bought a Samsung 14. The next day I realized that I still wasn't receiving my voice-mail. I went back to the location to explain again my problem. I was told they never heard of this ever happening. Once again I was told this must b e a phone device issue. I stated this was a phone purchased the day before. I was told there was nothing they could do. I asked for the number for an online technician. I called and explained again my issue. They also never heard of this problem ever occurring I had to call from a store phone so they could try and address the problem. They found that my explanation was true. They tried to figure out what was wrong. There was nothing in their manual for this issue. Finally, the technician asked me to punch in *73. This eliminated the British voice and allowed to receive voice-mail. To my dismay I never had a phone malfunction. I asked to speak with the store manager to complain about purchasing a new phone, when there was a technical issue. I felt that I should at least get a $30.00 credit for the mistake and inconvenience. The store manager said he would give me a $20.00 credit. I agreed to the credit. After 4 days of checking there appeared no credit on my bank statement. I called Spectrum and was told there was no credit. They said I needed to go back to the location and speak with the manager. When I came in I was told it was the managers day off. They took my name and information and assured me that I would receive my credit. Of course I haven't received a call or credit. I have spent more time and gas than this is worth. This is solely about the principle and honoring your word. I am very disappointed with the way I have been treated by Spectrum. I gave them an opportunity to make me whole, but I remain broken. Shame on you Spectrum. read more

Upgraded my modem & router one month ago. The router that they provided me would constantly lose connection. I had their technician come to my house for service. The problems continued until I went to Walmart and bought my own router. My family and I used up our wireless data, lost time from work and experienced stress due to this defective router. Everyone at Spectrum (customer service and technicians) told me to replace their router. Why provide customers with a faulty router? I asked for one month to be refunded and they are giving me the run-around. Horrible service. Update: I tweeted my experience and corporate has agreed to refund me one month of service. We will see. read more

Very Rude condescending Service representative at the counter. Are they trained to be like that or does it just come natural ??. The only reason I have the service is so my disabled son can watch his shows. I don't take it personal because I see how they treat other customers . read more

I would give them 0 stars if I could! Long wait! Over 30 minutes. Yelled out information in Spanish, I don't speak Spanish. Just need to return my stuff because I canceled my service with Spectrum. When asked it I could just drop off my stuff was told no! Over 20 people in store with only 2 workers, way understaffed!!! read more

Here for an hour never called our name. Looked at their board for name call. Somehow ours were erased. Bad customer services.

If I could give this place a negative star I would. There's always a 30 min wait, the staffing is understaffed or not prioritizing their customer service. Never get anything resolved It's ridiculous!!! read more

Had them come to my moms house to check WiFi. It's been there for years and NO ONE ever logged them into it. Now her landline doesn't work Also switched her over to spectrum cell service. Can't get it activated thru their site. So now my elderly mom who lives alone has NO WAY TO COMMUNICATE in case of emergency read more

Thieves! Terrible company to work with. Read the fine print on their terms of service. Things are not what they seem. Don't be fooled by the no contact bs they're selling . Check the fine print!!! Spectrums mobile and internet services are not one company. Mobile services charged me $336 in overcharges due to inconsistent internet service. Spectrum is Not to be trusted... Keep your money. read more

Tv service and internet packages are ridicules priced so much competition death to cable tv services y'all act like we the people don't have options 200 a month for your service I had direct tv before and never paid that much.. I had the basic tv package with spectrum and was being billed 200 with tv and Internet read more

First time in there walking in no one inside walked up to an employee was going to ask him a question wait he said have you checked in on the tablet? I said no so I went to check in by then there was another customer and now there's 3 employees. Then the same employee called me. Hi can I make a payment. He said I can help you with that . Great right no he told me you have to use the Machine to make a payment. Please tell me why they need 3 employees and 1 security in there???? In reality all you need is 2 employee and 3 Machines. Why 2 employee when 1 goes to lunch the other one can cover. read more

Made an appointment, arrived a little late but I checked in and was seen within minutes. They called me name but weren't able to assist me because their system was down. They told me to come back in a week. Really wanted a new phone but guess this was a sign to hang onto it. Either way, wish they would've called me to inform me that not all their services are available read more

They need to open up more stores. I was at the store recently and it took 2 1/2 hours just to return my equipment. Horrible. Do yourself a favor, make an appointment online ahead of time or don't even bother with this service provider. Either way there's better options out there for service providers. read more

Left the Van Nuys spectrum to see if the kiosk machine in the San Fernando location worked and it was an epic fail ... I should have waited on twiddle thumbs and chatterbox in Van Nuys ... Any ways I had no choice but to sign in the front to wait one hour and 45 minutes now just to make a payment.. they do not have bathroom bc a woman changed her daughters diaper on the floor of the spectrum lobby in front of everyone ... The associates look so miserable and unhappy. Please do better spectrum. read more

Horrible staff. Over 25 people waiting and they have no sense of urgency or awareness and don't even check in with customers. Awful service

Simple easy and quick. I had aprox 8 ppl before and still was attended with 15 min of waking in.

Waisted 1 hour of my life to visit a store with 5 idiots that couldn't give right direction at the end chose to say you need to sign in wait in line. I don't know if it was in purpose or not but fuckkng idiots read more