Armen was very timely and professional! He did a wonderful and seamless job installing my alarm…read moresystem. He taught me exactly how to use the system and explained everything in detail as he completed the installation process. He was very clean (used shoe covers when in and out of the house) and was friendly with my dogs! Sevada initially came to assess the property for installment to give me a quote. He was a great and explained everything thoroughly! I highly recommend them.

We've been a customer of PV Security for decades, which was bought by Valley Alarm and absorbed…read moreinto their system years ago. Had assumed all these years that our house security was adequate but recently was horrified to experience that it very much was not, and more importantly, that the folks at Valley Alarm were not trained properly, made a ton of mistakes, and made for a very stressful holiday. The day before Thanksgiving, we received text alerts of a burglary - nothing else. No idea if this was a fake text or anything, as it provided minimal information (the title: BURGLARY) . Everything that transpired after was across the board an extremely negative experience: 1. I had to call Valley Alarm to get more info. Each time I called, I was on hold for at least five minutes - terrifying when you've just received a text saying BURGLARY. To add insult to injury, the hold music is an advertisement for VA saying that "agents will be on the phone in seconds." 2. I spoke to multiple agents, and none provided sufficient information or answer any of my questions adequately in a way that would reassure me. 3. Horrifyingly, I had to be the one to tell VA to CALL THE POLICE. They were supposed to have called me first, and immediately dispatched the police. Neither happened. In fact, when I called the first time, the agent was a very blase "oh, do you want us to call the police?" Uh YES. And then once that happened, they provided zero follow up information. I eventually found it easier to call my police station directly, and speak to the police via my neighbors. 4. ALL OF THIS WAS A FALSE ALARM. Valley Alarm NEVER provided an explanation of why we had received an alarm. The neighbors never heard the alarm, and when we had someone check the house, there was no sign of anything amiss. 5. After all of this (and before we were able to have someone enter our house) I called VA repeatedly to make sure that our alarm system was still actively armed. Every person gave me a non-answer in the form of double negatives: "well, if nobody has gone in to disarm the alarm, we can only assume it is still armed." Not only was this absolutely not reassuring, and felt like they were hedging their bets, it turned out to be completely incorrect - they just straight up had no way to tell, blaming us for having an old system (which they had never told us to change) and for not performing routine checks (which they had never told us to do). 6. 3x I had their "service technicians" call me to "provide more info" because the agents at the call center were proving to be completely useless. The first time a technician called, she literally started the phone conversation with "what do you want." I was never assured that our house was okay and that the alarm system was still working because none of these agents or technicians could provide straightforward information. I am just horrified with how badly this entire experience went across the board. Valley Alarm has admitted that there was a lot of human error after they looked into this experience, and I have never been more certain or faster in changing companies. I have a new system that provides me with way more information, and doesn't keep me on hold to speak to an agent. Absolutely stay away from Valley Alarm.

We had lone star update and reconnect an existing alarm system on moving into a new house…read more They have been very prompt and professional and did exactly as promised without nickel and diming us. Prices are very fair. I like dealing with a smaller company not the mega giant in the industry that I had very bad experience with at my last house We had some issues with our dog setting off the motion detector but they are on it! They make fast appointments, show up on time and I have confidence they will continue to provide excellent service as long as we remain customers. Great job!

The owner himself Bruce came out to give me a quote to install my alarm system in September. It…read moretook them three attempts to do a 2000 square-foot house because they did not come with the proper equipment the last day that they were at my property they stepped on an air-conditioning drain line in the attic which in return flooded one of my room rooms in my house, causing horrible damage. I reached out to Bruce immediately he told me he would address it with one of his employees or come out himself. He never showed up. I never paid the bill. I don't even see the license for this company and now that I'm seeing the complaints. I can't believe this man is in business. He called months later and told me that they should be able to step on a pipe in the attic and it not break, it's not their fault.

These guys are the absolute best. Fair, knowledgeable, efficient, and respectful. Paul and his…read moreteam are great at what they do. I couldn't recommend them enough, they made my experience a breeze, and I was impressed by their professionalism. A+

Paul from protection alarms assisted me. He answered all of my questions thoroughly. He is very…read moreknowledgeable and genuinely cares about his clients . Call him if you need an alarm system

If I could give zero stars, I would. This security service makes residents feel like criminals…read morewhile failing at their actual job. They enforce minor parking rules but ignore basic responsibilities, like removing people from the pool after hours. We often have to ask guests ourselves since we live in front of the pool because these useless securities don't show up on time. They've also forgotten to unlock one of two pool gates in the morning time. When we call at night, a young lady answers but gives no explanation or empathy. Honestly, AI could probably do a better job. A company entrusted with community safety should be able to perform even the simplest tasks reliably -- this one clearly cannot.

The only job they got for our Stevenson Ranch community is to lock the pool gates, and that's never…read moredone every single night we have to call them to lock the pool gates while there are people in the pool making loud noises, it's a joke for being charged $120 k a year and they cant even do a simple task

Los Angeles CCTV Security Cameras, installed a complete new system in our multi family building…read morealong the coast. There are plenty of complications, 4 stories tall, older building, multiple entrances, bad weather, etc. but the install was flawless and done on time as promised. The installer worked very clean and always left the job site as he found it. The camera images are shockingly clear, you can zoom in so close that you could see if they have food in their teeth. In summary... high quality equipment-professional installation-completed on time-very fair price-no surprises.

You can expect excellent products with most professional installation from Los Angeles CCTV. I…read morewanted the best, and happy I called them.

They mounted a flatscreen, moves the electrical box and hid the wires. Great work, quick, easy…read morecommunication. I'll be going back for my next electrical project

I highly recommend them for any work they do. They are professional, very knowledgeable, and do…read moregreat work. They were great and easy to work with. They made sure the job was done correctly. I could have had the work done quicker with another contractor but, I am glad I waited until they were available to do the work.

First rate service. Adam came over for an estimate and it…read morewas better than just prices. He gave us alternative ways to relocate our panel and an ev charger that were safer and save cost. The work was done to perfection. Team was studious and quiet. True professionals. All inspections passed first time. Def. Recommend this A team, even just for an estimate.

I have had Adam and his team come out to my house three times now for different outdoor projects --…read moreadding outlets, including one for an EV. This last project was the biggest -- installing landscape and parkway lights. They work fast, the team is friendly, and I've always been happy with how the jobs turned out. Cielo in the office is also super nice and accommodating, always kept me well-informed, and makes payment a breeze.

Tony and his team were amazing. I'm pretty clueless when it comes to smart home design, surround…read moresound, etc and he made it very easy and seamless to understand and operate. I'm writing this review actually because Tony did my system in 2020, and he just helped me troubleshoot a small issue an entire 4 years after installing my system at 8pm on a Saturday night. Crazy level of service, but also a testament to him as a person. I've always gotten the best vibes from him. Couldn't recommend highly enough.

Tony and his team were fantastic in sorting our existing Control 4 system, modifying our internet…read moreconnectivity, and generally sorting things out. He was very patient, always provided a clear view on what they were doing and never placed any pressure. They were very timely with all the work and the pricing was fair for the service and expertise provided. I'm super happy to have used them and will be using their coverage going forward.

Grant was polite and efficient. Obtained full package with doorbell and cameras. Answered all my…read morequestions. Highly recommended!

First Class! Amazing…read morecustomer service by Grant and his staff. Professional, courteous, fair, prompt.

We had an issue with our alarm and Aaron came out personally to handle it. It was an issue with a…read moremotion detector and while he was here he helped us add some codes to our alarm and answered a bunch of questions for us. Great service! This type of personalized service is why we switched from ADT to APS! Many thanks to Aaron!

I decided I needed to up my security game and after the house I just moved out of was burglarized…read moretwice - once by way of a brick thrown through the window while I was home. This left me shaken up. I spoke with several other companies and then Vernon came out. I can say that immediately you feel safe in his presence and it's very clear he cares about ensuring people are safe and FEEL safe in their homes. He is a former cop and it shows. He is someone with the experience and instincts to really understand safety and that was very apparent in our conversations. He's not a salesman - he's a security expert who knows what you need and is honest and direct. He didn't try to upsell me on excessive unnecessary items like other companies. He asked about my goals and truly sought to understand exactly what I wanted before giving his suggestions. I asked tons of questions which he answered thoroughly and patiently. The best part about the experience was he could instantly tell I was shaken up from a previous incident and was so compassionate while still being direct. He talked to me about how to keep myself safe in case of another break-in given the layout of the new house and improve overall house safety in other ways. He even noticed the doors weren't installed correctly and missing tiny parts that make a door super easy to kick in. You don't always get more bang for your buck and it's definitely much more expensive than a DIY Google Nest self install, but I will sleep better at night knowing I got the true expert advice I needed to keep myself and my home safe. Due to the permitting system in the area and the issues with the owner of the house I lease there may be issues with getting one feature but I am going very out of my way to find a way to get what he thinks I need. So glad I made that last call to APS.