I usually do not post or share but I need to recognize and acknowledge the amazing service I received from Alfonso Quintero. Alfonso was working at the Montebello location and was incredibly helpful in assisting my mom and brother with an issue. Verizon customer service made a simple change request into a disaster of a mess. Alfonso overheard the hour and half conversation and stepped in to resolve the issue. Unfortunately the mess Verizon customer service created continued to another month. Alfonso was no longer at the Montebello location but I was able to reach him and he again took the time to resolve the mess CREATED by customer service. Verizon is very fortunate to have an exemplary young man working for them! read more

Went in yesterday to get both my parents new iPhones. The person that helped us, Julian, was extremely helpful and fast with the process. He went above and beyond with my parents and make sure that we had the best deals possible. He was able to answer our questions as we were going through the update process. He even gave me tips on how to activate the phone once we got home. Really happy with Julian's service with us yesterday!! We were in and out of the store in 35 minutes or so. read more

Verizon customer service could not be any more useless. See photo attached of part of this ridiculousness!! I have confirmed autopay set emails from Verizon. I can see in my account app that Autopay is set up and ready to use. Yet my payment on 5/11 failed and they want to charge me a $25 return of payment fee. So I contact their CSR via chat bc you can't get anyone on a phone and with long delays between responses all they can say is "there is no bank information in the account". Yet I'm looking at confirmations from Verizon and in my account on the Verizon app I can see the bank information right there!!! The CSR cannot explain why there is no bank information and simple says "check with your bank" and "try another payment method" with absolutely no concern from them over the fact that Verizon confirmed Autopay is set up and shows the bank information in my account!! The issue is not my bank and yet they want me to do all the work to figure out the issue and charge me $26 without knowing why?!?!?! read more

Verizon - Example of how useless Verizon customer service is. - Mobile Phones Near Me - Huntington Park, California

This is the worst Verizon store. The worst customer service possible. The representatives are rude and don't know anything about the service lines. Everyone there is ignorant and rude. Don't go to this location. The manager needs to be terminated and replaced. I came into the store to look into changing my plan since my current plan did not have enough internet. The manager initially came up to me to help me and I explained the issues I had with my account. He told me to hold on while he reviewed my account but went to talk to the security guard. He stood with the security guard for about 15minutes and then sent another representative to help me. The representative that was sent over to help me ignored me while I was re-explaining my situation and cut me off to tell me he was going to send me a code and that I didn't need to tell him my experience, that he would look at my account and get "the truth". I was in disbelief as thr manager stood by him and didn't say or do anything to interfere. I done with Verizon. better yet, just close the location all together. The manager read more

This Verizon store is located in Dowtown Huntington Park , on Pacific Blvd center where there are a lot of other shops, restaurants , it's located in the corner intersection, there is plenty of street parking, and as well open parking lot provided by the city of Huntington Park around the neighborhood, they have a Security onsite, the place seemed cleaned , and well kept, the Verizon staff was helpful, and they also have for online orders in store pick up, and outside secured lockers for 24/7 pick up read more

I went in to upgrade my phone, the phone was on back order it was going to take a month for me to get it. I still decided to get it, the girl helping me didn't know what she was doing, she then asked another team member for help and proceeded to process the order. Two weeks after I check the tracking and somehow my order didn't go thru. I called customer support and they didn't have a clue as to what happened. I proceeded to cancel my order it was too much of a hassle. I come back trying to upgrade my whole family about another month after and when I checked my receipt the girl that helped me this time gave me the wrong plan, my payments were going to be super high, I drove back to the store to tell them and they said they couldn't do anything about it and I had to wait until I received the phones. I asked her if I could have something in writing to make sure they were going to make the changes that I had agreed to and she didn't want to give me anything. After a back and forth she gave me her number and name. I hope this doesn't happen again I have been with Verizon for 14 years and I would hate to change provider due to their employees. read more

Great customer service,love going to this store alan he helped me out with my new iphone i recommend this store, friendly staff

Updating this review because the brand new phone I was given was defective and was not working properly when I opened it out of the box, so I had to get another one. I guess that's why they discontinued iPhone 10. read more

Somewhat rude approach from who happens to be the manager/supervisor. No formal greeting since the beginning of any kind, not management like. Not much was done to help me with my issue. Answers were very vague as if he was trying to avoid going through the hassle of assisting any further. Customer for so many years and have had ups and downs at this location but never felt so unappreciated as in this past visit. read more

I wanted to take a minute to recognize Diego for his extremely great customer service . I Walked into the store with my comadre to active my new iPhone 11 PRo Max and my comadre actually did the Purchase of the same iPhone as well. Diego was very friendly and made us feel welcomed right away. He answered all our questions and went abov and beyond to help us . Let's mention that he is very quick and he knows everything about phones. Thank you Diego for your great customer service! We totally had an amazing good experience. read more

Verizon - Loving my iPhone!!!!!! - Mobile Phones Near Me - Huntington Park, California

Needed a mobile phone on the double as my S7 took a slip on 7th and Alameda while riding home on my bicycle. I add that a Metro bus rolled over it as well. Yikes! Totally destroyed. Went in to this Verizon Wireless Store as I have had very good experience with past purchases and a return. Paid off the balance on the S7 and waiting for help on a upgrade. Soon after a brief wait I was helped by Judith. Right off the bat great customer service and confidence in her knowledge of products and services. Great personality and positive vibe. She was efficient and speedy with the P.O.S yet explained the run down with detail regarding the transaction. If you plan on purchasing any time soon just ask for Judith. Thumbs up on the excellent customer service. read more

Verizon - The S8 in black - Mobile Phones Near Me - Huntington Park, California

Horrible customer service which I could give it ZERO STARS startling with the "general manager" what a piece of feces. He signs me up and we wait for 1 hour after we get "help" the system says to call customer care the agent tells me I have to call on my own phone and leaves me. By the time I call and get this straight out with customer service the manager puts me on the waiting list that now has over 10 new people on. And makes us wait from the beginning. I recommend everyone that reads this not to come to this store because they don't appreciate ur business. They should go to this one. 2106 E Florence Ave Huntington Park, CA 90255 Way friendlier staff and like I said this poor service starts with that bearded frustrated poor excuse of a "general manager " read more

We went to this store months ago and bought a fast charger . After some months started not charging fast and went to exchanged as it has 1 year warranty. They gave me a box did not checked inside the store cuz supposed to be new ,right.!! Got home opened box and saw to my surprise a burned charger Advice to everyone to check items before leaving the store as they sell used, refurbised and/or burned items.. be aware read more

Verizon - This is my brand new charger they sold to me - Mobile Phones Near Me - Huntington Park, California

I had the worst experience here and I do not recommend this store to anyone. I got helped by Allan and he charged me double for stuff he wasn't supposed to. He was very dishonest and when told about the other charges his refunds were lower that what it was supposed to be. Virri the supervisor on duty did not help she just ignored the situation and when I addressed her she was rude. I asked for my money back on everything and they said it was going to take 3 days. Worst service. Allan didn't even give me the right information to retransfer my number. Do recommend. They are dishonest and just awful. Only the security guard was nice. read more

It is my first time visiting this Verizon store and honestly very pleasant experience. Laura provided the best customer service. I purchased a screen protector and lens protector for my phone and she helped me out very promptly and excellently. Overall the environment and energy of the store was vibrant and clean. I would definitely make this my go to Verizon store. read more

I agree with other people who have down rated this store. Not all but some of the employees here feel they are doing you a favor by providing service. They are used to dealing with clientele that can be suckered to doing things their way. I was told that Customer Service does NOT run stores and that anything VZ Wireless tells me is B.S. Never shop here unless you want to be treated like an idiot. The guy who I had to deal with can succ it. read more

I'm livid. I went in on April 21, 2015 and was helped by some dude with a ZZ top beard and heinous breath, but it was all cool until.... $235 was taken out of my bank account this month to pay for accessories that this guy told me came as a package with the iPhone6. I didn't even need them. In the same visit, I asked him to cancel a line. Do you think that happened. No! Corporate customer service can't help so now I must go back in to this store, and get my CASH back! I'm praying for peace and good thoughts because I really feel robbed! I want me cash back today! Thank God, I didn't open all the accessories, but I did open some. Taking it back. I have switched all my telecommunications needs to Verizon, and they are robbing. I think NOT! I'm letting all my friends know that this is how Verizon runs their business. You haven't heard the last of me! read more

Super friendly staff, store is always clean, and they are very knowledgable. Whenever I have a problem they help me quickly. I recommend visiting here. Also, note that the store on alameda is a reseller,a lot of people don't know but I was educated and found that their policies are different than a corporate store. Anyway overall I give the store on pacific 5 stars. read more

Verizon - Very clean and neat - Mobile Phones Near Me - Huntington Park, California

I personally recommend going with Brayan Gonzales .... he is polite, helpful, quick and effective ... nothing is impossible for him .. Always looking for ways to help you have an excellent plan ... I have a plan that he made and I am totally satisfied ... I met him in Lynwood and is now he is manager in Ranchington Park, and I'm going over ther, no problem because I always serves as might be done. read more

Biggest waste of time ever. Left here with my account debited and no phone. Shitty ass network , i thought I was switching to something better than att but it ended up being worse. read more

Tbe employees at this store aren't very friendly starting with the manager, i guess i just going to move with Tmobile my last 3 phones i dont wa nt to deal with their attitude.not going back to that store. read more

They're so rude, this girl ran after me screaming at me, just because I wanted to buy sim cards, demanding a reason, so unprofessional,didn't have to be rude, dont waste your time, take your money somewhere else read more

I hate this store. They are so disrespectful. I don't understand why Verizon hires people that end up hating their job. I came in with my wife to open service and the general manager signed me up to the waiting list. They had 2 people waiting in front of me at the time. 45 min had passed and we were still waiting but now with more people. I noticed they were 5 reps and 3 of em were not helping no one. I ask the general manager what's going on and how much longer he thought it was going to take, and he told me " I don't know, it's out of my control you'll be called when is ur turn ". With a very rude attitude. I went back got my wife and left that store. I don't recommend this store to no one! read more

AVOID GOING TO THIS PLACE! Manager is a joke employees are a joke! Very rude and condescending. Told me what i wanted done could not be done. Told me it was impossible but that was different to what verizon customer support on the phone told me. Explained to the manager what verizon customer support told me, and told me that Verizon can not do such a thing, and chuckled in a very condescending way. Left the store and called verizon and the agent over the phone called the store and spoke with the manager and the manager told the agent over the phone that he never said such a thing. how can somebody like that be a manager? how can you do business with such a person? just avoid going here, you will be doing yourself a favor.. read more

I was looking around for 5 minutes waiting for someone to ask if i needed help when I finally got it they were short and dismissive . Not my first time here and not my first time being treated the same way. read more

Verizon, this location is a joke and is giving you a bad name. I advise people not to go to this location, nothing but teen looking people working here who are joking around and playing with one another. I have never been to a more unprofessional business but then again its H.P. The manager is a joke, doesn't even try to resolve your issue, the sales guy lied to my mother and not she is stuck with all kinds of charges and a tablet she will never use. In the process of reporting them to Verizon because again they are liars and that location is a joke. Don't waste your time... read more

I came here again and was told they would take care of any future help and again there useless. Thanks verizon made it easy for me to say good bye. .. read more

There is a Manager here, his name in Edward. He is very, very rude! Gives Verizon Wireless a bad name. No customer service whatsoever. I guess anyone can be a manager at Verizon. read more

Anthony from the Huntington Park location gave me great customer service when I went in with my phone issue. He helped to figure out the best and cheapest deal so that I wouldn't pay so much out if pocket. He helped transfer my info and was very patient explaining everything thoroughly and answering my questions and concerns. I left the store so happy because of all the help I received from Anthony and because he was able to recover all my contacts messages,pictures and music from my phone. read more

Lazy, careless, &/or lack of experience. Pretty dumb employees here. Just sells devices but doesn't bother helping you set it up. They don't know what they are talking about when I asked a question about setting up a new phone I had bought here and they don't care they just want you to buy everything they have and leave without any service; either makes up an excuse saying that you will figure it out or they just don't really know, so I had to go to another Verizon store to verify my concerns and turns out this store is just has really ignorant, lazy workers who don't know how to properly handle the services they need to provide in a store like this. Not going to put out names. Giving 2 stars cause they had the phone I needed in stock. It was a very long drive. read more

Everytime I go there they are never able to help me. I honestly don't know how this store remains open. The only reason I decided to write this review is because I am officially never going here again. My advice go to a different location. if you ever have a bad experience call VZW directly place a formal complaint to be sure it's looked into, the manager might just sweep it under the rug. I called in advance to make sure they had the blue Note 7 in stock because mine has been recalled and the person who answered said yes not to worry they have many in stock they won't run out in 10 min while I get there. I drive over right away which is during my hour lunch break , I wait 40 min in line and they tell me that I am only eligible for a $25 credit for accessories and that they can't apply the credit to my billing account. I tell the rep VZW and Samsung both told me it's one of my options and he said he hasn't been informed about this and that only customer service will be able to do it if they told me that. This is a credit that Samsung and VZW have agreed to give to customers who purchased a recalled Note 7 due to the inconvenience of having to return the phone. Sounds like the employees are not informing and allowing the customers to apply the credit to their bill just so they can be forced to buy accessories in their store to increase their sales. This is completely unacceptable and unethical, I am glad that I had contacted both Samsung and VZW customer service prior to my visit otherwise I would have been one of their victims. The real reason I am writing this review is because after 40 min of waiting and being misinformed about the $25 credit the rep tells me they don't have the blue color. When I got there there were only 3 reps all helping someone already and 1 person before me. There is no way they took the blue phones I was told were in stock. He confirms that the phone number I dialed is the one to their location. He offers to call other stores at least but I definitely did not trust them at this point and I had to return to work. I don't appreciate them trying to take advantage. I did not speak to the manager because I'm sure he/she would stand by their employees and might not take my complaint serious. Such a shame I did not get the person's name that I originally spoke to over the phone . read more

Worst service ever! You're better off doing everything online or by the Verizon customer service phone line directly.

I'm so upset. This company in general is the worst. I'm so over this companies monopolizing with the demand of a supply. This store swindled me and now I'm stuck with paying 10 dollar for a year for something that I tried to take back. All I wanted was a phone and a case. That's it.....! read more

This location is the closest to home. I recently visited this location twice in the last week. I took advantage of a phone promotion for my father and fiance. Everyone is very friendly, greeted us in the few minutes we entered the store. The customer representative who assisted us was Raul. He was very patient in answering all of our questions and made sure we understood everything regarding our phone and speaker purchases, as well as questions regarding our bill. He is very personable and makes himself available, just a text or phone call away, if I have any further questions regarding my purchase that took place a week ago. I respect this kind of customer service, as large corporations are shying from this. I want to take the time and make sure Raul is appreciated for his excellent customer service! read more

I recommend seeing ambar she's always so helpful and gets things done the right way. The manager Diana is the best!! Parking is a bitch but you won't wIt more then 20min to get helped. read more

Recently bought 3 new iPhone 6's at the store in Huntington Beach and they offered me $200 off an iPad. I wanted the deal but there were no white ones in stock so the Huntington Park store transferred one from their inventory so that I could buy it in Huntington Beach and pick it up in Huntington Park. It was a drive but everyone in the Huntington Park store were super helpful and nice. Rickey even took the extra time to set up my iPad and make sure it was all connected. I appreciate the great customer service! THANKS A BUNCH! read more

I received exemplary customer service this morning from Solutions Specialist Juan! I went in to purchase a new phone and about 45 minutes later I left with the phone I wanted and with a monthly payment that was within my budget. He was patient with all of my questions and concerns. I'm very happy I decided to come to this store as opposed to going somewhere else or buying the phone from the Verizon Wireless website. I highly recommend this location and service from this young man. read more

I went to this Verizon on 10/9/18 to get a mobile hotspot. I was helped by the sales associate Diego. He told me the unlimited data for mobile hotspot capped at around 90gb for $100 a month. He asked for my social security number. I gave it to them then without my knowledge they made a hard pull on my credit score. I asked Diego what was up with that and he informed me that it was a soft pull. Which I later come to find that it read as a hard inquiry on my credit report!!!!!! He blatantly lied about the credit pull and didn't even ask to pull my credit prior to doing so!!!!!!! And on top of that I looked at my plan and the monthly billing was $80 a month and when I asked him after paying for the set up he said they changed it and the data is 75gb before it slows every month. He never informed me of any of this prior to checking my credit, signing me up and charging my card. This is completely underhanded shady behavior!!!!!!! Update: 2 days later when I found out Verizon did a hard inquiry on my account I called Verizon's phone number. They informed me the credit check is always a hard pull and my plan for unlimited data was capped at 15gb not 75gb, as I was told by Diego when I questioned him after being charged!!!!! He lied to me twice about the service I was paying for!!!!!! I came back to the store and spoke with a manager. The manager just told me I should have known what services/packages they offered and he questioned why I left the store unconfidently. First off, I did ask several questions before making my purchase and that I even followed up with Diego after he rung me up, as I was charged for different amount than what he initially told me. He told me a straight up answer which was completely false and I just believed him at the time when I left the store. And secondly, it's not the customers responsibility to know the products/services in advance but rather the employees responsibility to inform customers about the goods and services offered!!! Diego lied about the hard credit pull (said it was a soft pull) as well as the services he was selling me (said the data capped at 90gb/75gb not the actual 15gb) !!!!! read more

Rude customer service, incompetent employees....The customer rep that helped my husband and I misspelt my email, even after I specifically told her how to spell it, she still managed to get it wrong!! Due to this, I had to call- which is a whole other story- Verizon customer service and they had me talking to 5 different people for 4 Hours straight! They gave me so many different answers until the last person I spoke to finally told me what I had to do. after this nonsense, I had to go through another stressful situation which required me to fax documentation because of "suspected fraud".... to make a long and frustrating story short , that little error, that supposedly couldn't get fixed IN STORE AND HAD TO BE OVER THE PHONE pushed back the delivery of my devices 2 weeks back. They Had to cancel my original order and make another order! zero stars to Verizon's customer service! the people in charge should really, and I mean really, retrain or fire a majority of their employees, ( Some of them are actually nice and reasonable... but that's like a 50/50 most of the time when lucky) because it's ridiculous on how much stress and time consuming holds they put a customer through! read more

Had a great experience with this Verizon store, I just had some questions about some of the plans They had, and an employee by the name of Adolfo was helping and answered all my questions, it has honestly been the best experience I've had at a cell phone store. If anyone has any questions about any cell phone plans or just generic questions about Verizon I would definitely recommend to speak to Adolfo.! read more