I had to stop by Spectrum to return some equipment, and overall it was a decent experience. There were only two employees working at the time, and both were tied up helping other customers--one explaining mobile services and the other going over cable details, which naturally takes some time. The wait was a bit longer than expected, especially since I was just there for a quick return. That's really the only reason I'm giving 4 stars instead of 5. That said, I understand how things go--sometimes it's just not fast-paced, and you have to be patient. In a way, the experience reminded me that everything doesn't have to move at full speed all the time. The staff was doing their best with what they had, and I respect that. read more

Spectrum - I may become a Samsung user. - Internet Service Providers Near Me - Cerritos, California

See all

Went to return tv setup no longer needed. While there, service advisor was able to reduce my monthly bill significantly. I was paying for promotions that had been discontinued and Spectrum did NOT accordingly reduce my bill automatically. Quite disappointed. That's the danger of paperless billing. read more

Update to the previous review: Nice, but mistakes snowballed into wasting a lot of time. I sincerely appreciated the customer service here by the employees but was informed by customer support that my phone that was supposed to be (active) was never activated or became deactivated. It is frustrating as I went to the store two times (once for the activation and once again when I asked them about the activation notification on my Spectrum App while returning my old modem/router). The male employee here told me that it is a matter of an update with the system since I got the physical SIM card here, but customer support said the opposite. They should see me on their security cameras and on the waiting list. I am a little sad writing this review, but the mistake they caused (customer support said it was mistake on this store's end) prevented me from escalating my issue of getting 0 cell service at home (only outside). At the same time, I'm half believing customer support as customer support can't even repeat the issues you report when you ask them to repeat what I just said and their communication skills are no different than an AI programmed robot. Also my phone was working in the store during the time of activation. It felt like the blame game, but they said that's the information they had. But they indirectly blamed the de-activated status of my phone on the ones who activated it (the store) and I have to wait longer to escalate my issue with having 0 service at the service address they offered Spectrum Mobile to. read more

If I could give ZERO stars, I would. Our experience with Spectrum Mobile in Cerritos was beyond frustrating. We were told we could switch our lines over and that Spectrum would cover the costs with a Visa credit--a big reason we agreed to switch in the first place. But when it came time to actually make it happen, they completely dropped the ball. We dealt with Jesus, who was extremely rude and dismissive. Instead of helping us resolve the issue, he kept telling us we have to deal with it and we have to fix the problem he created! I will be going to talk to Eddie the manager! Hopefully he has a better solution and customer support. The kicker? Spectrum admitted they made a mistake, but now they expect us to fix it. How does that make any sense? Avoid the Spectrum store in Cerritos if you value your time and sanity. Worst customer service experience we've had in a long time. Take your business elsewhere. read more

This negative review is about Brianna, the Cerritos Spectrum store manager. My mother-in-law has visited this store 3x to get an explanation of random charges she gets on her internet/cable bills. Each time Brianna "helped" her, she was always short and rude. And she would never explain what those odd charges were but just use roundabout jargon, basically nonsense to get my MIL out the door. I hesitated writing this review and put it off for several weeks, but by my MIL's 3rd an final visit, she came home IN TEARS and said that Brianna was extremely out of line to the point of MOCKING HER and even RAISING HER VOICE at my MIL, who is very soft-spoken to begin with. Again, no explanation from Brianna but just pretending to know what she was talking about when there was no need or basis for these odd charges to show up each month. Now, English is not my MIL's first language, so maybe Brianna lost her patience and got angry and impatient, but I'll give her the benefit of the doubt and assume that she's inappropriate and unprofessional with everyone. I ended up calling the toll-free Spectrum customer service and spoke with a wonderful agent ("Erin") who cleared up the incorrect charges within 10 minutes. It was actually a simple billing error that randomly affected a small segment of regional customers who had recently switched over plans from another mainstream provider. I asked if these kind of issues can be cleared up over the phone so that my MIL never has to step foot in Brianna's store again, and thankfully, the phone CSR said yes. Really hope that Spectrum Corporate does training for Brianna because I have never seen my mother-in-law so upset over cruel treatment by a customer-facing employee. Very disappointing and unprofessional. read more

I had to do a drop off at Spectrum, so I made a reservation to, hopefully, speed up the process. Arriving 30 minutes in advance of my reservation, there wasn't another customer in the building, and I was promptly helped by a young man with exceptional customer service. Dropping off the piece of equipment, the employee quickly recorded the transaction & handed me a receipt. Thankfully done in minutes, I quickly perused the latest phones & I was soon on my way. I'm a happy Spectrum Mobile customer ($14/month), and while internet outages suck when they happen, overall, Spectrum Internet has been satisfactory. read more

See all

Extremely frustrating and unnecessarily anxiety producing experience. Paul started out nice and "tried" to help but after 4 hours... I was completely worn out and he became completely unprofessional. He kept saying "Huh? What's this?? I'm not an iPhone guy, but I do a hundred of these things a month." He was offended when I asked if he'd prefer I deal with someone who is iPhone friendly. We almost came to blows...when he said he was off in 30 minutes and my transaction was not even near done. I apologized for my fatigue and if I was short and really tried to smooth things over. Told him I didn't come here to fight with someone. We were able to get 90% of the transaction done. Had to go home and call #611 to pair my Apple watch with new device. Not sure exactly what the problem was. I ended up returning the 16 Pro Max for the 16 Pro because it was SO heavy and I have carpal tunnel in my right hand. Went to the Brea Spectrum store to take care of this. What a different experience! On a good note - Long time Verizon customer, but left and bundled w/ Spectrum (had internet and added wireless). Saved a bunch of money. For that, I'm grateful. We'll see how the service and customer service is with Spectrum. read more

Made a reservation to pickup some equipment but was told that they couldn't give me the equipment because of logistics and they didn't have a dedicated time warner modem they could give me. Asked to arrange shipment and was told they can't do it there and everything is done on the online app. Called in to the customer service line and was told the store could've gave me any modem in hand and that they could've arranged shipment there if they didn't. Wasted so much time there. read more

They really do not deserve even 1 star. They trick you into Trying a free upgrade, but when you cancel within 2 weeks, you will not be put back on the same program you were on before. So you end up paying more than before. On top of that, they raise the prices constantly. I went from $54.99 to $2 in less than 5 years. `` read more

Spectrum in general not a certain location. I live in Norwalk and the service on tv and internet buffeted or dropped no matter what they changed. I got frontier cable with youtube tv and it's the best. Picture is clearer you can game faster no drops. I'm so happy finally. They wouldn't give me a credit for down time. Finally goodbye spectrum moved on read more

I went to this location to upgrade my phone. Shout out to Eduardo was kind and very professional. He helped me transfer the service from my old phone to my new phone. I was in and out of there within minutes. Customer service was amazing! Thank you for your help. read more

Best experience ever the lady who helped us show us the different plans we can get with her. She was very polite. Nice. Also efficient. Her name was Perla and she was straightforward with her information. Being honest, it was so easy to shop a new Internet service. PERLA GREAT CUSTOMER SERVICE if you're around ask for her she's so honest and clear we got a new plan within 20 minutes! Walkout with new equipment great price and great service read more

Spectrum - Main entrance - Internet Service Providers Near Me - Cerritos, California

The store itself does what it can for me, but my internet service is just so inconsistent that I wouldn't recommend Spectrum, if I had a choice. read more

I've been a spectrum customer before was called spectrum , recently I purchase 2 cell phones for my grandkids , 5 months later there was no need for those phones , so I be called spectrum to pay for the phones in full and cancelled my 2 phone lines , the representative told me , there was no need to pay them in full , and that it was another option to pay those phones , by paying monthly payments , 4 months later I discovered by accident that those lines where activated , when those phones one was broken and they where sent to Mexico , I was charged 180.00 dlls for they mal informing me , careful out there , don't re recommend to go with spectrum phones, it is the worst customer consumer experience! read more

I came into the store to move my services over to my new home, I was lucky enough to meet this gentleman named LUX, and WOW was he helpful! Not only did he get my services moved with ease, he also explained to me all the great deals and benefits I could get from switching to Spectrum mobile and much more. I'd have to say, LUX is the most kind, helpful, and knowledgeable spectrum employee I have ever met. You guys get 5 stars for the experience that LUX provided me. Great Job! read more

Spectrum is better than T-Mobile I no longer hit dead spots in the house with causes dropped The only issue that I have is that they do not have a senior discount and there is always a bundle that you have to take something that you don't need just to get a discount read more

My Husband and I was a little skeptible switching our service over to Spectrum. One of the Store specialist by the name of "Lalo" was amazing. His professional, patience and helpfulness made us feel very comfortable. Thank you for helping us with a smooth transition. read more

I don't understand how you can go to spectrum building for help with a spectrum problem and they can't help you . I went to get the upgraded modem for faster internet and Ernesto told me that base on my zip code they don't have modem . Also he don't have inventory on any spectrum that does . I guess I'm suppose to drive around till I find a spectrum that has inventory ‍ read more

Just want to say a big thank you to Lux for going ABOVE AND BEYOND to help me with my phones issues yesterday! He was so helpful, kind, and patient! If you ever have any issues and are in the store I recommend asking for Lux, or waiting for him, to help you out, he will make sure your problem is solved and get you a solution! Thank you Lux! read more

One hour just to return equipment. Only two people working. Horrible customer service.

Today Perla helped me and she was awesome. I want to recommend her for her hard work and the great service I get here at the spectrum store in Cerritos. read more

Extremely poor customer service. Had an extremely long wait, short staffed, no one welcomes any clients that walk in and there solution to everything is call customer service and just want to upsell you with all the services to meet their goals and get bonus but don't care about clients at all. Worst store and the worst location to go in Cerritos. Go to other Spectrum location maybe they are better. read more

This is by far the worst spectrum store, then I ever been to. Absolutely positively the worst customer service this crap my phone order and they refuse to help me at all. They just keep saying that I needed to call spectrum. I asked for the name of the rep to help me place my order, and they refused to give it to me. They just completely unwilling to help. STAY AWAY !! read more

i visited this store to move my phone services over to Spectrum. My customer service representative was Lux Moore. There are not enough words to express how great a job he did. He was patient, kind, knowledgeable, and possessed a great attitude!! I want to elaborate more about his patience....we are senior citizens with a low threshold dealing with new technology that seemed to pop up everyday. I switched from an iphone to an android (per advice of son) BUT Lux took the time to help us and even when I came back with other questions and he was busy...waiting on him was well worth the time. He's a KEEPER and a HUGE ASSET to this company.!!! read more

Customer service seemed good left happy once we got home tried to connect our products couldn't , tech came out a day or two later was complaining during the whole installation process, crying and saying it's a two man job he should leave but he wound his bosses were calling him cause he was behind on other jobs blah blah blah but he stayed finished job. Main thing we were told we got a good two year deal at the store to find out today we didn't after our bill which haven't even used service yet or moved in as a new house reps at store make sure you don't lie about yearly prices 3 days of having spectrum you'll be cancelled and equipment dropped off. read more

To begin, this is a review of Spectrum's internet television service, not their stores. My wife and I have given glowing reviews to their stores and its employees (shout out to Lux and Anthony) and we still stand by those positive reviews. We are very disappointed, however, in the company's change in television service. Previously, we received television service via the Spectrum Internet. Then suddenly one morning we discovered that we could not access numerous channels. No warning, just gone. My understanding from the Internet chatter is that they dropped the channels to keep more of the money we pay them for these channels (and I think the official explanation is that these were "duplicate channels"). They were hardly duplicate. Honestly, we are all aware of the inflationary times we live in and accept that fact to an certain extent. If they had simply sent us an email stating that there will be an increase, we probably would have paid for the increase and remained with the company. But instead we have closed our account with (phones, Internet and television) and signed up with T-Mobile (fantastic deal right now). Sadly, we did not want to leave, but loyal customers should be treated with respect, otherwise they will "vote with their feet" and go elsewhere. read more

This store has the best associate ever. His name is Lux. We have visited this store many times recently and Lux has successfully taken care of our needs and requests very professionally. His recommendations were very helpful. He is very knowledgeable and friendly. Great representative for Spectrum. He is the best!! read more

Spectrum Mobile maybe less money, but Customer service is a wast of time. A lot of workers and all they know is sales. I got 2 iPhones and the sales person transferred my data. My contacts, apps, pictures and every thing else was lost. Went back following morning as they were going fix it. Well they could not find my 2 phones I traded in . The area Manager was suppose to meet me there to help. Of course she did not show up. The employees are not trained in anything. I could go on with a Lott more. I am trying to talk to corporate office but they are not responsive. Harryeight@aol.com read more

Lloyd was prompt, efficient and knowledgeable about his craft and set up our internet so we can leave Frontier ! We are grateful for all his expertise and help ! read more

Spectrum - Lloyd at Spectrum, Andre and Elsie. Thanks Lloyd ! - Internet Service Providers Near Me - Cerritos, California

For years i tolerated their bad service..finally decided to sample T Mobile internet..it worked great!! I still have T Mobile internet workingbin all my devices at home and its been very reliable!! I wasted soo much time with Usless Spectrum. read more

I had one of the best experiences at spectrum! I came in to replace my old phone that broke and Brendan went above and beyond to help me out. I would definitely recommend him for any and all questions. He was very knowledgeable and really helped me out! read more

I'm not sure why my folks don't get help from Spectrum. getting the internet but our internet keeps going in and out in and out so then that works out as you don't like today always be working and then I guess somebody said that I'm supposed to be using my benefits so that I could get a cheaper bill for my my household read more

It's sad that big companies like these forget about the seniors and their limited income. I never would have thought in a million years that I would have to choose other things over cable when you're confined to your home. read more