I was tired of the endless data caps where my bill was all the way up to $200.00 a month but should be $89.00 without adding any additional gigs. There data cap was 20 gigs a month on the highest plan. We could only stream about 3 or 4 movies and we were always afraid of going over. We cancelled to an unlimited plan provider and our very happy and not sure why we did not do this sooner it is great downloading and watching anything shows or movies without being dinged! read more

[[HIGHLIGHT]]Installation appointments are too far out.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have no Internet and I've been without it for over a week waiting on them to install it on Monday, only to get a text from them today saying that it's been pushed to Friday.[[ENDHIGHLIGHT]] In a world where everything is digital, even jobs and doctors appointments, this makes for very bad business. read more

Spoty service and unreal prices for the spotty service. This is how they leave your house and they feel it is totally acceptable. Do not use them star link has way better internet and they don't screw up your house See attached pictures read more

HughesNet High Speed Internet - Same as prior picture - Internet Service Providers Near Me - Anaheim, California

See all

worst internet service provider I've ever experienced. deceive you about monthly bill and then threatened to take $300 for early cancellation. [[HIGHLIGHT]]CSR are in another country.[[ENDHIGHLIGHT]] Dont waste your time or money. read more

I would of put 0 stars if it was an option. This was the WORST experience I ever had with a internet service. Horrible customer service. Horrible service. Horrible everything. I was stuck in a 24 month contract with internet Service that wouldn't work but 10% of the time. Do your research before signing up. -unhappy x customer read more

Horrible service and company. We are a 2 person household with average usage (Streaming TV, FB, etc.) We exceed their data limit every month on their Elite Plan about 2-3 weeks into the month. So for the remainder of the month we get nonstop buffering. They did NOT disclose up front about their 2 year contract or their cancellation fees. They have no sympathy for their own lack of being able to provide adequate service to their customers. They want to charge me $370 to cancel so I feel totally trapped and scammed. read more

[[HIGHLIGHT]]Horrible customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They do not honor their word and lie about promos & notes they said they'd leave on their account.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They will take your money and not give it back.[[ENDHIGHLIGHT]] They owed me $500 from overcharging me and only gave me a $300 credit to spend with them! [[HIGHLIGHT]]They are so unorganized and clearly have internal communication issues at the expense of their customers.[[ENDHIGHLIGHT]] I rarely leave bad reviews but I do not want anyone to deal with what I have dealt with. They should not be in business! read more

I was a loyal customer for over 5 years. The service was slow but reliable. In the past couple months it seemed like I was constantly running out of data even though my usage hadn't changed much. I upgraded my plan about 4 months ago and had the same issue. I finally decided to switch to another company and cancel. They are charging me $370 to cancel despite being a customer for over 5 years because I upgraded my plan within the last couple months. This is how they show appreciation to their customers. I regret not canceling sooner. I do not recommend this company. read more

[[HIGHLIGHT]]I was lied to by initial salesman.[[ENDHIGHLIGHT]] Price different than quoted. The speed isn't what I was promissed. [[HIGHLIGHT]]I asked them to listen to recorded call (said it was being recorded). The didn't respond to that, just stated that a 3rd party sold me my package[[ENDHIGHLIGHT]]. They should take responsibility for the actions of 3rd parties, after all, they hired them. Anyways, I do not recommend hughesnet. Bad company policies read more

[[HIGHLIGHT]]It's the worst for issues and to cancel.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Poor communication methods, we believe on purpose, to cancel my dementia-addled Dad's account.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We don't know the number associated with the account because it changed randomly.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We can't upload our legal conservatorship documents without the phone number.[[ENDHIGHLIGHT]] read more

If I could give them 0 I would. This company is horrible! They do nothing but cheat customers. They will make any excuse to send a technician out and charge you 150. The technicians are nice just doing their job but customer service and their supervisor are horrible. Not to mention how slow the system is. Stay away from this company read more

I rented a cabin in Pearisburg, Va which had Hughes Net. I had recorded several shows and football games but they could NOT play them. Tried to watch football games. The playback was so bad it isn't even worth the time to try and describe the details. HORRIBLE, HORRIBLE SERVICE. This service (if you can call it that) is NOT better than no service at all. read more

Hughesnet is about garbage Had service for about 6 months and it was shit! Our allotted data was gone within the first 2 weeks and it slowed to a crawl....offering to pay for additional data before the next payment date. We canceled and it cost us $400 for termination of 'contract' Then we had to mail their equipment back in a box they sent us..... 3 months later I was billed $216 50(2 months service) pay or your service will be suspended. I called explaining that I'd already canceled my service and paid the cancelation fee. ..was told I didn't send "all" the equipment back....I guess a piece attached to the satellite was supposed to be returned as well....however I was never told about this. So I had to climb on my roof and take this radio thing off the dish and send it back......I'm still waiting on the box they said they were sending me. They're preditors ! With rhe money ive spent on the shit service and cancelation fees i could've had Starlink. read more

HughesNet High Speed Internet - The "Radio" I had to take off the satellite dish - Internet Service Providers Near Me - Anaheim, California

See all

Internet is too slow and unsuitable for work. It's too slow so it takes forever to open anything on my work computer. I got Earthlink in July because Hughesnet is horrible but Earthlink is just as bad. So, I kept both because when Earthlink is not working it automatically connects to Hughesnet but I can barely get anything done. I finally got Centurylink and it's a thousand times better than both Hughesnet and Earthlink combined. I paid Hughesnet $824.04. And there is a Early termination fee of $307.20. If that amount is taken out I want a refund of that amount as well. I would like that fee waived and a full refund immediately. Horrible service of the internet I had to switch jobs twice and sign up for 2 different internet providers until I finally got Centurylink, thank God. I have spent over $4000 trying to get proper internet which I would not have had to do if Hughesnet worked properly. So no, I will not accept this response until I get a full refund of $1131.24 immediately. Don't worry I will return the garbage to Hughesnet. I can't wait for Hughesnet to go bankrupt. This company is a scam and a waste of space and money Everyone needs to go to jail for theft. read more

Hughes is by far the very worse stat-elite internet service out there. Sick and tired of having to call them every few days for slow speeds, dropped WiFi and now erratic connection. Do not waste your time, energy or money with them. You will only ever speak to overseas Asian associates that know nothing , same BS / I have been on the phone for two hours, with five different overseas associates who will not transfer me to advance technical, not that they are much better. Unfortunately my choices where I live are almost zero or I would have dumped them long ago ! DO NOT GET THIS SERVICE YOU WILL REGRET IT. You have been warned. read more

So frustrated with how slow the internet is, it's constantly glitching. There's no internet when raining or snowing. We live in the country, there's not many options for service. We tried Hughes net, hated Hughes net and cancelled them. [[HIGHLIGHT]]The absolute worst customer service. What a nightmare customer service is.[[ENDHIGHLIGHT]] I DO NOT recommend Hughes Net. Don't waste your money. read more

Used Net is a horrible service. Their standard plan offers 200 GB which last about 15 days after that you go into the slow speed mode and get about 5 MB per second if you have to get through this slow. You can buy tokens for one dollar a gigabyte. You can't even buy a higher service 200 MB is the highest one they offer their equipment is expensive and bulky the people that installed our third-party contractors who could care less about stapling cables to the side of your house, putting a big ugly dish in a conspicuous place and running wires through your house that are fully exposed on your walls. While their speeds may be acceptable, the latency and other words that delay between the time you enter something and the time it pops up on the screen (latency) is very long all the time [[HIGHLIGHT]]Customer Service is slow and the employees are rude and abrupt.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They are a long wait times to talk to a live agent.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Horrible customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Canceled my service and have 45 days to return equipment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]sent the return on 6/4/25 (label and box sent by hughesnet) it was refused by hughesnet and RTS 7/2/25[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Same day i get an email stating I must return by 7/10/25.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Can not get through to a live person to deal with issues unless I select option to purchase service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]All other options are too "busy" to take call.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This reeks of fraud.[[ENDHIGHLIGHT]] read more

beware! Hughesnet will offer you a free install and then a poorly equipped technician will install non working internet. When you call them 500 times to get a usable internet connection they won't send anyone out until you pay $150 to have your useless install redone. [[HIGHLIGHT]]still waiting on my "Pre-Paid" cash card they offered to sign up too![[ENDHIGHLIGHT]] read more

Work company I have ever dealt with. Installed in Sept of 2022. Lasted a week with 1 meg being my best download. Couldn't wait to get ride of their lousy product with the most useless customer service I have ever delt with to fix a product their selling as 10 meg. read more

[[HIGHLIGHT]]The worst!!!!!!!! customer service I've ever had from a company!!!![[ENDHIGHLIGHT]] I've had Hughesnet for along the was not great but I live in a very rural area. I am moving and called to set up a cancellation and removal equipment that they installed. I was told I need to crawl up on my roof and remove and they'll send me a box to return it. [[HIGHLIGHT]]I'm 64 years old I don't do roofs anymore.[[ENDHIGHLIGHT]] I was told that's our policy!!! when they installed it they came and were happy to install their equipment on my roof. read more

Hughes is the too expensive. They start you out at a good price then they just up it to very high bills. They say you got a service discount. Then they stopped. Starting out with the service discount we paid 69.00. Then it went to 95.00. And now they say no service discount bill is 130.55. This is a Rip off scam. We are two disabled seniors and that is how they treat us. [[HIGHLIGHT]]Their customer care people are rude.[[ENDHIGHLIGHT]] They mess with your feeds so it goes bad and then they tell you your router is bad and charge you to get a new one. Send a router that does not work. I hooked up the old router that was supposed to be bad back up and it was working just fine. They are purposely causing these problems to get you to pay more. Charge you for service on the the dish. I have reported them to the FCC, FTC, State A.J office. read more

I returned my equipment via UPS ground 1/24/24. On 2/14/24 Hughes took $217.50 out of my account. This caused $34.00 of NSF charges. Hughes claims they are refunding the $217.50 but I have to deal with the bank for the $34.00. The NSF was not caused the bank. Hughes incompetence caused the problem. read more

[[HIGHLIGHT]]Worst customer service you'll ever experience.[[ENDHIGHLIGHT]] If you're in Centre County, PA, Orviston area, they now offer Comcast (Xfinity). HughesNet offers slow speeds and unfair cancelation fees. If you have other options, you won't regret it. read more

All they want is making money from you, super slow speed, lose connection every 2 weeks, and have to pay over 100 for tech to come and fix. Worst service ever. If l can l will give it zero star. Pay another amount to uninstall. So ridiculous. read more

I received a mail flyer, and called to learn the total fees for comparison with my existing service. [[HIGHLIGHT]]I spoke with Michael, who was courteous at first, and then he recited what seemed to be boilerplate promotional material.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I tried to stop him, but I was unable to get him to clarify simple pricing issues.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He then wanted to do a "soft credit check" on me, and when I declined, he hung up on me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I concluded that if this interaction was representative of their customer service, then Hughesnet was not for me.[[ENDHIGHLIGHT]] read more

AVOID HUGHESNET LIKE THE PLAGUE!!!! We had to use them as they were the only service available in our area. I use the term "service" very tongue-in-cheek as they provided no service at all. It constantly crashed from the outset. I called and the woman I spoke to said we were at our download limit and had to wait until the next pay period to get more. She did offer to fix it "this time". It was fixed, for about a day. We paid for the next level up in service and that lasted about three days. T-Mobile finally became available in our area. We switched and have had no problems. Can't wait to tell HughesNet what they can do with their router! read more

Canceled 2 months ago because the service was terrible then they still sent me a bill. [[HIGHLIGHT]]I called and they supposedly canceled this bill then still took the money out of my account.[[ENDHIGHLIGHT]] Don't bother with them. We have had starlink for 2 months with no issues. Hughesnet feels like a huge scam at this point. read more

Honestly the worst internet service provider I've ever had. I thought others in the city were terrible but whew, I was wrong. I realize satellite internet can be spotty. I even gave it grace for being in a wooded area and doing its best to receive signal. That did not outweigh the outright deceitful tactics their customer service and account reps are told to employ. One would say I could do something, another would say I couldn't. If you run into something like that, just hang up and call back to get another person! Track everything and monitor your correspondence. They will try to get more money from you that you don't owe. Really enjoyed the conversation with support who continuously called me "honey" every 5 seconds and spoke to me in a very demeaning manner. If you have no alternative (we left as soon as there was one available), do what you can to mitigate the ridiculously expensive garbage offerings. No sense buying more data; speed is the same during peak hours with data left and when you've hit your cap. Streaming will no longer be in you life. YouTube will barely work. It will be as though you don't have internet, so set your expectations accordingly. read more

Internet rarely worked and when it did, incredibly slow. Completely incapable of streaming of any kind. Basic email and surfing about the same speed as dial up, for those old enough to remember. When you call you will be directed to people who will ask you a lot of questions, waste your time, and offer no solutions. The cancelation policy is also abysmal. You're better off not having internet service at all, than paying for Hughesnet "services". read more

I live in rural mo. I had hughesnet for about a year. I payed 123 dollars a month for what they said was their best available service in my area. I streamed movies and did a little bit of computer stuff. i got about 2 weeks of good service until i reached my cap. After that I had trouble even checking my email. [[HIGHLIGHT]]I called customer service they said I had top tier service nothing they could do.[[ENDHIGHLIGHT]] ( so I canceled ) I was on auto pay with hughesnet. they took out over 200 dollars for a cancelation fee. when I talked to my bank they told me the only way to stop the auto pay was to cancel the card. (so I did) I had to send back their equipment. when I dropped it off at the ups store, the guy behind the counter told me to save all paper work for at least 6 months. (he was right!!) 5 months after I canceled they tried to hit my account for equipment charges saying they didn't get it. BTW I went with AT&T. 5 months in and they are great!!! and it only cost me 65 dollars a month.. read more

Asked Hughesnet to come and remove their huge satellite dish in GA, too big to go in trash can, previous owner left in front yard. Customer Service rep in Philippines was not only difficult to understand but extremely unhelpful and downright rude. I will never sign up with this company. read more

HughesNet High Speed Internet - Ugly huge dish in front yard previous owner left, that we asked Hughesnet to remove. - Internet Service Providers Near Me - Anaheim, California

By far and I mean by far the worst internet service that could be legally considered a business. Internet so slow you could watch paint dry. I'm willing to bet they make a majority of their profits through their ludicrous cancellation fee of $400. If this review can help anyone please do not support this company. read more

Hughesnet knowingly knew I had defective equipment after multiple chats with them, only to tell me about my defective equipment when I went to cancel. Horrible company to do business with, don't waste your money. read more

We got Hughesnet when moving to a new area that had very few options for internet service. It is too slow. You can't even watch a football game on streaming because it doesn't buffer quickly enough. I am 100% sure that when I signed up there was no time commitment or penalties. When I cancelled the service I was hit with $400.00 in penalties for early cancellation. I work from home and the speed they 'promised' and quality of signal was a failure on their part, requiring me to get a different internet provider for my work, but the fact they didn't deliver on their promised speed makes no difference. And again, I'm 100% sure I was told by the salesperson there was no contract commitment or early termination. Just so you know, they are enforcing a 24 month contract commitment in calculating my 'early termination'. DO NOT USE this service. read more

ITS A CON! The sales lady told us it was month to month with no termination fee. The service was absolutely horrible. I tried to have them fix it but it still barely worked. Called to cancel and was informed it would cost us $400- after talking to a manager we were informed that it's not their fault what the sales lady said. They told us we should have read the fine print in terms and conditions- where they sneak in it's a two year contract. On top of that I was also informed they don't guarantee consistent service. It's a huge con, don't give them the time of day! read more

This company has been very frustrating to work with. The customer service reps are hit and miss. Several made promises they obviously couldn't keep or had no intention of keeping. They are expensive, customer service is not very helpful. (maybe this is the companies fault) and the internet is slow. The biggest frustration is not really being heard or not being able to reason with them when there was an issue. I can't recommend them to anyone unless you don't have any other option. read more

[[HIGHLIGHT]]It seems like a company who knows they provide a good product would release an unsatisfied customer with no penalty.[[ENDHIGHLIGHT]] Instead, you charge people to cancel service. Why? I was completely unsatisfied with the slow internet speeds. It's pretty sad that I am willing to pay hundreds of dollars just to not have this service anymore. Shame on you, Hughesnet. read more

Internet is slow and does not work hardly ever can't watch a movie even without it stoping so many times to load this is junk service have told them to try make it right gets no where it is no good and not reliable at all do not recommend for anyone read more

Absolutely horrible experience!!! When we first got hughesnet I asked for the highest package. Our service was absolutely terrible! I spent HOURS on the phone trying to trouble shoot with technicians who didn't speak English, that I couldn't understand, and who put me on hold AFTER EVERY QUESTION that I asked!! We upgraded twice and still didnt have good enough service to use our TV without repeated buffering! Now they are saying we have to pay for a whole year of service even if we cancel! AVOID HUGHESNET AT ALL COSTS!!! (With a different carrier we are getting 10 times the speed and paying $20 LESS a month!!!) read more