Cityside Fiber turned a very negative experience into a 5/5 positive one. The Director of Customer Relations reached out to me (Strider) personally and offered several options to resolve the issue. I accepted one of them, and I also want to say that I genuinely apologized for my part in how things escalated. Just one business day later, Jon-Michael from Technical Support contacted me and scheduled a new installation date. Mike (hands down their best technician) came out, quickly diagnosed the problem, and set up a new system that has been working flawlessly ever since. I can't say enough good things about Mike's expertise and professionalism. Logan also helped get the system configured and running smoothly from the virtual support side. I am now more than happy with Cityside Fiber -- both as an internet provider and as a company overall. If you're having any issues with Cityside Fiber, my strong advice is to escalate to one of the people mentioned here. Strider, Jon-Michael, Mike, and Logan are all true professionals who will do the right thing for you. read more

Cityside Fiber - Mike - Internet Service Providers Near Me - Irvine, California

The installation went well. However, their concierge service is the worst. They never call back. You get placed on hold for a long time and then their automated service asks that you leave your number. Good luck in getting a call back when you do. The actual fiber service is fine and fast when it is working. It just keeps dropping regularly and of course at bad times like Teams calls or when watching the game. Perhaps because they are a new service in the area. I miss Cox, especially when I have to reach out to Cityside's customer service or "concierge." They are pretty bad. Again, the fiber service is ok but their concierge is horrible. They never answer and never call back. read more

The service was fantastic with 100% uptime for the first 14 months. I was praising them and promoting them to everyone I met. Then came Black Thursday down for all of the entire business day - total loss of work for me. And for the last entire month since then it's been up and down unreliably with more than a dozen outages lasting from 15 min up to many hours. They started up again and announced planned maintenance periods from 1-5a and then take hours longer than the plan to finish but after signaling that maintenance has ended but the service still goes up and down. Today again after planned maintenance I'm completely offline in the middle of my workday. I call and open a ticket faithfully every single time. I faithfully restart the modem. I request reprovisioning, firmware version checks. I do all due diligence within my control. But it's the same repeated story. So I've lowered my yelp rating of a once stellar service. What choice as a consumer do I have as recourse? They would now need to have zero outages for 6 months to earn another star back, and it's not looking good. read more

Cityside Fiber - Router with no signal - Internet Service Providers Near Me - Irvine, California

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Staff: The entire staff from the call center who scheduled the appointments, to the guys that came to our home for all 3 appointments , they were all nice. Value: Amazing compared to my prior carrier. No data limit and fast speeds are advertised. If it all goes as offered, the value will be a very good one. Overall: Appointment 1 : Nice guy came out to see where the installation would occur. Based upon the new fiber optics lines were laid outside, we arrived at an agreement on installation from the street into the home. Appointment 2: The crew came out to trench from the street to the house. They did not agree with the first person and now said they need to trench across the whole front grass and now put a box that converts the outdoor wire to indoor on the side of the garage in the front of the house. They said the guy would go into the attic and drop a line down. Appointment 3: The guy came and said that they couldn't go into the attic as it was a rule to avoid potential damage claims. Overall: Too many changes to the plan which was a bit frustrating. However, I'm so glad to have made the switch so far after a few days. The service tests at fast speed but I have experienced a couple of odd things that did not occur with my prior carrier. I'll update any changes to my experience with the service itself. read more

Do not let Cityside contractors run any lines through your lawn or they will destroy it. They contract a company to run their lines and they destroyed my sprinklers and lawn. They left it in a complete mess. I complained and they came to fix the busted sprinkler pipe but did nothing about my lawn. I sent an email to get compensated for lawn repair and was ignored I also signed up for service which has not been great. I get outages all the time and internet is no longer as reliable as it was with Cox. I am going to give it another month and will probably switch back to Cox. read more

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You can't even make it up. Since I last updated my review, there was yet ANOTHER outage. Then they finally came by to clean up the cable on the back of the house (the day after they said they would). The tech said he wouldn't be able to reach it but he'd try. He tried and could reach it fine, but told my wife there was no slack and nothing could be done and he left. My wife went back in the house. No internet. I contacted them (I'm working out of the country but she said she's not dealing with it) and he came right back and said he broke the cable trying to pull on it. His tool said the fault was inside of the attic and he'd need to go in through the house and splice it. The baby was sleeping and my wife was already so pissed she told him I had to deal with it when I get back. I've been gone all week so the house will end up being without service for several days. We have starlink as a back up for working and TV, but all my development servers and automations (and security cameras, etc.) have been broken all week since they're all wired through the Cityside service and the cameras would need to be reset to connect to them to change the WiFi config over. The customer service attempts have been a 7/10 (it's not perfect, but I'm not mad at their customer service) but they can't deliver the product at all. When it works, it's fine but as far as reliability goes, it's like third world internet. read more

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Jacob and Cesar from CitySide's underground crew did an outstanding job. They were exceptionally professional, courteous, and incredibly helpful, expertly running the fiber from the street under my lawn and sidewalk to an outside box on my house. I highly recommend them to anyone considering CitySide Fiber--they are true professionals. read more

Cityside Fiber - Box installed exactly where I wanted it. - Internet Service Providers Near Me - Irvine, California

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Terrible consistency. Outages happen in the morning . When there is an outage there is no way to verify. When you call to ask if there is an outage they don't answer the call and send you to voicemail then never return the call. Looking for alternatives now. read more

DO NOT SWITCH TO CITYSIDE. We left Cox because we were assured that fiber optic is much higher quality than copper, or whatever Cox uses. And while that may be true, in the past ten days, we have had 3 outages. We are going through the third one right now. Cityside is ABSOLUTELY UNRELIABLE. If you rely on the internet for your wok or business, do not switch to Cityside. You will lose a lot of business or end up having to go somewhere to plug in to work. If you have small children, you'll have to find a place for them while you physically go in to work. Spoke with a "Matthew" today regarding today's outage. I asked him, "Do you know what it costs when my wife has to unexpectedly have to go in to work? And we have a 3 and a 5 year old." His response was, "Oh I know," in a sarcastic tone (which of course he denied). I responded, "Oh you do? How much is that?" He of course did not have a response. It is way cheaper to purchase the highest level of internet Cox has than to use Cityside. They admittedly are a "small company" and in my opinion a start-up. They have no idea what they're doing. If you plan on switching, wait a few years. They're not ready to be a reliable internet company. read more

The speed keeps getting worse and worse, the promised new hardware capable of faster speeds but nothing g thus far

This first review was removed because city side complained my review was to hurtful but all the truth . Truth hurts . First 2 weeks the service was great . The last 3 weeks the WiFi has been crap at best . Outside cameras just spin . Reached out to there joke third party concierge service . Never received a call back . Let's see if they complain to yelp again . Had cox before this and is no better . 11/08/26 there crap service went out again . Called numerous times with no return call again . read more

*Update 5/3. Had to purchase a backup 5G internet from T-Mobile "just in case" Cityside goes out...again. Which they will. Only $15/month HOWEVER, I waited for Cityside for 2yrs to get away from the bloodsuckers at Cox yet I'm now right back at the same price point with less reliable service. As others pointed out, you cannot get through to anyone via phone and the only response you receive whether it be text or a response to a bad Yelp review is "connection has been restored at 9am PST". First, incorrect because it was out much longer and second, customer service goes a long way. Once again, I'm probably going to go back to Cox if I can ever get in contact with Cityside to cancel. These guys are all over the spectrum. It is impossible to schedule an install with them or get in touch with anybody. The internet was pretty quick and the install techs were amazing but after over a month of just trying to get them out, I have now had 2 outages in the first week of service. My wife and I both work from home. This is UNACCEPTABLE! It would be nice if I could actually get in touch with a person so I can cancel my damn account. read more

I wanted to see if I could get it because their advertisements keep popping up. When I go to the website rather than just confirming my address as available they require me to put in my phone # and email address. What should have been a 10 second lookup becomes a 20 minute sales call. You shouldn't make it hard for me to buy your product. If it's hard to buy I can only imagine how hard it will be when something goes wrong. Edit: My answer to the comment from Cityside fiber. It it's not available then just redirect me to a page that says it's not available. I don't need someone calling me trying to sell me something only to at the end of the call say, yeah, it's not available yet at your address. read more

We have been with Cityside for 2 months and are paying for 2GB service. We havent experienced outages, however, the service is choppy at best and any video calls/connections are a disaster. Our download speeds arent anywhere near 2GB. I have reached out FOUR times to their "Concierge" and received 1 response 4 days after that particular inquiry. They asked a handful of questions and I responded with answers immediately and it has been two weeks and I havent heard back. I thought Cox was bad but this service is a complete disaster. Not to mention, they havent cleaned up the spray paint on the sidewalk, not only in front of our house but it is peppered throughout the neighborhood. This service could be free and it wouldnt be worth it. read more

Good fiber quality experience. It may buffer at times watching movies at 4k but no problem at 1080p quality. Only once was there a glitch that lasted about 6 hours when work was being done at a location site. read more

Outages are frequent. If you need reliable home internet or wifi DO NOT USE CITYSIDE. Their "concierge" is often just a voicemail. Good luck getting an actual human on the phone who can actually help read more

4th outage since signing up at the first of the year. Outages are long. We both work from home and rely on dependable internet which is why we switched from cox. Today went down just I was in mid sentence doing a screen share for work. Not good Considering going back to cox which isn't so great either but at least it was not as bad as city side. Their frequent and length of outages, lack of info on when service will be restored is frustrating. I'm having to tether to my cell phone more than I ever have had to before. Kind words in a response only go so far. I'm sorry to have to say this since they're local, it's just not dependable. read more

if you value your property I highly suggest you DO NOT switch to Cityside Fiber. They installed in my home last week. After the fancy sales rep promises to take care of my front yard and that "you won't even know we were here" it is all a bunch of BS. The first thing they did, after I warned them, and you would think that as part of this type of work that they would be acutely aware of, is, they cut the main irrigation line over the my side yard. They also removed the drainage rocks lining the driveway to bury the fiber, and proceeded to throw the rocks into the mulch, as opposed to keeping them separate to be replaced after. They spread mulch over where they buried the line, which was directly in the drainage path, so with the rains we had last week, all of that mulch proceeded to wash away down into the street and down into the gutters , leaving a mess on my driveway and side yard. I called and sent photos of both the cut line and the mulch. A crew shows up today unannounced with no Appointment to fix the rocks and the mulch which they did. They put a connector over the irrigation line which was not a barbed connector that should be used for that type of connection, and I said that I wanted it done correctly. They assured me someone would come later in the day between one and three hours. I said please have them knock on the door because I want to have a conversation before they do any work in my yard. No one knocked on my door. I went outside at about 6:30 PM and there is now a barbed connector that is not fully inserted properly into the irrigation line and it is still sticking 6 inches above the ground, which is not where they found it. Very shoddy work, very poor follow up. I absolutely would not recommend this company. UPDATE: regarding my call customer service tonight, when I made the call I was told I was third in line and it would take 39 minutes. It is currently two hours and 15 minutes later and I have been first in line for over an hour. This is obviously a company that does not value its customer nor know how to provide amy quality services. They honestly just don't care. read more

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I had signed up. I was just about to get started, but then text arrived that. Service was down for 12 hours then a few days later it was down again for about six hours then I looked on next-door and they were talking about how horrible the Customer Service was and how unorganized this place so I will stick with Cox and wait until they figure everything out. read more

I'm so happy I was finally able to cut the cord on Cox and AT&T. CITYSIDE fiber is super fast, highly reliable and the installation process was seamless. Chinzo was a master at his craft and so incredibly knowledgeable and extremely helpful! Left things better than when he arrived and was very helpful in guiding us to the right equipment we needed to make sure our entire property was covered. The price is right on too! read more

Next door neighbor decided to get service from Cityside Fiber. When they were installing it, without notification they spray painted my lawn on one day, then the next day my lawn was torn up. All this without any notification or permission. Paint marks remain on my lawn and the dug up portions will take a season to grow back. My neighbor apologized and said that he was told by Cityside Fiber that all work would be on his property and not mine. My thoughts are they told him what he wanted to hear just to make a sale. To exasperate the matter further, the installation crew left a bottle of urine in the gutter in front of my house. In reaching out to the their concierge, I received no response. read more

I owe it to Cityside Fiber to update my review. After 2 months of great internet, one of their staff cut our fiber line while attempting to connect our neighbors. Since then, for about a month we had spotty service despite that serviceman patching our line. Fast forward to now where after leaving last review, their service team contacted me multiple times, set me up with new appointments, and showed up and re-ran the line and checked the modem and made sure that my service is now steady. Based on that encounter and where we stand today, I am confident that should this issue still continue, they will be there helping and resolving it. In a world where customer service is non-existent and everything is outsourced to other countries, Cityside Fiber has got their local resources who speak native English and are highly educated in their system and can guide you to troubleshoot. And for that, I am grateful. I am also grateful for the fast and consistent speed internet for a good price. If you are with Cox or any of the others that have locked you into a price and with poor service, I highly recommend Cityside Fiber. read more

Dropping down to 2 stars as we continue to have internet problems, mainly slow speeds, and also days where we are completely down. Again, getting ahold of them has been challenging, you get a answering service who says they will forward the information on, However, you never get a call back from cityside. Their customer service is one step, not much more than one step, above abysmal. read more

I became a new customer on two days, and service has been out all day yesterday and all day today. The techs were nice and professional, but I'm getting horrible communication on getting my service up. So, I've had no service for 3x as long as I had working service. read more

Called customer support! Matt helped me with a calm cool collect attitude to get my WIFI up and running again when it was down. He guided me with the process and the problem was fixed. He made sure to stay on for me to check my WIFI on my firestick. read more

ii have called twice today regarding my internet service being out and then a follow-up call where I made the decision to cancel because they did not get back to me and they left me on hold and they'd made me sit and listen to their stupid piano music for 20 minutes, which then after that, they called and said, please leave your number, we'll get back.To you , they've wasted twenty minutes of my life minimum , and I don't need that kind of c*** I can get that from cox. Don't be fooled by the lower price.I'm not sure they're worth it.They haven't proven to be read more

After years of dealing with Cox's horrible service, especially on the customer service side, we finally have options in the area. Cox Cable's coaxial service is limited, especially in terms of upload speed, as fiber optic surpasses it significantly. In this day and age, the average home has at least 15+ devices connected. Add in additional users in the household, and the demand increases. For most users, a 1Gbps package is enough, but if you want or need faster speeds, be sure to check the following suggestions below, as Networking is my profession to ensure you get the most for the service. There is a difference between having the device connected on Wi-Fi versus Ethernet (wired). In short, Wi-Fi, while fast on a Wi-Fi7 router, is still not as fast as using an Ethernet wired connection. Devices like garage door openers, smart appliances, etc. are ok to be on Wi-Fi on 2.4Ghz and 5Ghz bands. For streaming TV, game consoles, and computers when possible connect using a wired Ethernet cable for best experience on latency and speed. If Wi-Fi is your only option the devices should be on 5Ghz or 6Ghz band if available for the best experience. The 2.4GHz band has been around since the 1990s and will bottleneck the speed, and should be avoided for computers and streaming platforms that require more bandwidth. Just be aware that the general Network 101 rule is Cityside 2Gbps speed package to benefit requires a 2.5Gb LAN port on a wired Ethernet connection. 5Gbps speed package will require a device on a 5Gb LAN port or better. If the device only has a 1Gb LAN port that is most common on most computers your speed will be bottlenecked to only 1Gb. If you have a 2Gb or 5Gb package with Cityside and your computer with a 1Gb only tops out at 1Gb on speed tests, this is why. I signed up for the 5Gbps since I work from home and also need media files and gaming. I choosed not to use the Cityside WiFi supplied router as my home network is on a 10GB LAN Netgear Nighthawk RS700 with a 10GB unmanaged switch. Also note that when running a speed test offered on various sites like speedtest.net, most site servers cap out around 3Gbps, so feel free to try different sites to compare results, as only a few can test on a 5Gbps speed or better. read more

Cityside Fiber - My speed on 5Gbps package on a 10GB LAN network using a Netgear Nighthawk RS700 - Internet Service Providers Near Me - Irvine, California

Update: CitySide posted a response to my initial Yelp review that they already provided compensation, supposedly a day after they acknowledged receipt of my complaint. Unfortunately, not only have I received $0 to date, I have not gotten any meaningful updates from their support team of Account Executives and Project Managers. I've left multiple inquiries over the last two months since this has happened, and the only response I've gotten, is their false claim that they've already resolved my issue and provided compensation for the $700 water bill I received after their construction team severed our water main. Like really? This is a branch of an $8+ billion dollar investment firm but y'all going around screwing random people for $$$ who aren't even your customers? I have a pending installation to switch over to Cityside, but after this experience I think I'm just going to stay with Cox. Absolutely absurd customer support. read more

Had a great experience with Robert B. during my install process. Everything with smoothly and Robert was very accommodating to all my requests and concerns. So far the service has been great, without issue, and very fast! read more

Expected better internet than cox. I have not seen it yet unfortunately. Also we have had quite a few service interruptions

The value is unmatched! This is the most reasonably priced internet service you will find. It is greater than 50% savings from Cox et al internet providers. The quality of service is excellent. I have been a customer for 6 months and thrilled that CitySide Fiber is in Tustin and other nearby communities. read more

Multiple outages for at least a couple days at a time. Supposedly the best internet service but doesn't have tools for customers to check for outages or troubleshoot. Customer service hard to get a hold of. Outage #2 - 4/8/26 read more

FINALLY after a Cox monopoly for far too long, South OC is getting Fiber! No more overpaying for internet, no more data caps, faster speeds, and less latency--WOOHOO! The install was painless, their techs are super nice, detail focused, and will go out of their way to help. I waived using their equipment as I already have really nice networking gear and at first I wasn't getting my full speeds. The network installer stayed to troubleshoot, even though I was told in my pre-consult phone call that I'd be on my own for figuring out my equipment. I was blown away with the level of customer support. Cox would've probably left ASAP, haha. I did end up figuring out my personal network gear's settings (ASUS's QOS apparently needed to be disabled) and since then speeds have been great! Service has been reliable too for the past 3.5 months I've had service. The only downside for me, that probably won't effect the majority of users, is that this service puts you under a CGNAT. So if you host anything you'll need to use 3rd party solutions to access your stuff externally (e.g. Cloudflare Tunnel, Tailscale, or purchasing a VPS to host your own VPN). Talking to their rep you can't even pay extra to get a dedicated IPv4 address. They did say, however, that they plan to roll out IPv6 addresses at some point. I'm keen to see when that happens and plan to update this review with how that goes. read more

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Well, it took a call, an email and a bad Yelp review but they finally responded and fixed my front lawn. Thanks. read more

Cityside Fiber - Internet Service Providers Near Me - Irvine, California

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I am so grateful to Andrew M of customer service to quickly have a CAT6 cable dropped of to my house as I was having some internet issues associated with the cable. The service works perfectly well. Thank you so much Andrew M for your help and prompt assistance. I do appreciate it. Sunil read more

Hazzah! We finally have ISP competition in our neighborhood and I'm glad it's Cityside. Great experience overall and such a huge difference from COX. Some small hiccups with the initial scheduling but nothing bad and the concierge team rescheduled pretty quickly and efficiently. They basically called to reschedule to the next day, which wasn't a big deal and happened well on advance for me to make work adjustments. Outside hookup was done on one day. The techs were super friendly and did a nice job. Inside hookup was done the following day. Robert was also super friendly and efficient and did a great job and knew what he was doing. Internet works great so far, no throttle issues during video conference calls, like I've experienced with COX. More speed (up and down) and better connectivity. Hopefully that will stay that way, but hard to judge based on a few hours only. Value is excellent. Hopefully that also stays that way. We've all been burned by the big guys and their lower entry cost before, before they jack it up again. Hoping you remain the good guy - Cityside Fiber! Great job rolling it out here in the Lake Forest area! read more

Absolutely HORRIBLE technical support. If you need reliable service do not choose Cityside Fiber. We've had numerous issues, they finally sent a technician out, and seemed to fix the issues yesterday. Then they got worse. Now here I am waiting on a call back the next day, so far for almost 5 hours and I've called them 5 times, no response. My entire day is wasted waiting on a simple call to hopefully resolve my issues. If you need reliable internet, do not choose this company. read more

My journey with Cityside began in February '25. The installation was less than desirable. The crews could not get a cable to the house, even after destroying the COX cable infrastructure (from both directions, the street and the house). They then walked off the job. I called management and asked for the some cable. They gave it to me and I installed it myself. Then they wanted to install the inside cable by stappeling it to the walls either inside or outside, drilling multiple hole to ease installation. I said no, asked for the cable and ran it myself (all hidden in the walls and attic, that they had access to.) The internet service although not 1GB as advertised is consistent around 750MB. I expected some service outages during the neighborhood expansion as growing pains of a new business. ​ However, the outages are as consistent as the internet service. We as in the neighborhood experience outages all the time. Last week service out for hours. Tonight another major outage expected. Cityside, trying to schedule planned outages during off hours does not help me. I work from home and my business can be at anytime day or night. Credit for lost services does little to off set my loss of business hours or possible career loss. Guess I'll have to purchase additional equipment and service from another provider for failover protection. Calls to customer support for an answer to what I can expect for reliability have gone without response. What a shame. read more

Here is some advice for the ones that haven't switch from the 30 year + monopoly, horrible customer service, expensive, failing often, 40 year old technology... and I won't even name it because you all know who it is and if you go on the ring app you all continually keep asking " is you internet out ?" Anyways here is the advice : SWITCH TO CITY FIBER AND STOP HAVING HEADACHES ! You are welcome read more

I was excited to see them installing fiber in our neighborhood, so I signed up. During the street installation, they damaged my car and didn't even tell us about it. I found out later and luckily I have a Tesla so I had video recording of it. They passed the responsibility to the contractor and they took awhile to finally get things resolved. They did pay for the repairs. This review is mainly for the service, not the damage to my car. I still signed up for service and installation from the street to my house went smoothly. But I'm having latency issues so bad we can't work from home. Been working with support for about 1-2 weeks and they still can't figure it out. Same issues through my Ubiquiti Dream Machine SE and directly hardwired to their ONT. I've sent them everything they asked for including tracert results. Support takes a long time to respond and give an update. If they can fix my issue, I will give an update. read more