I called and spoke with Dan (I believe it was Dan). He was the most arrogant person I have spoken…read moreto in a long time. I asked what I could expect for the $249 fee, and he was insulted that I would even question this. During the short conversation that I was "privileged" to have with him, his terrible attitude was insurmountable. Before I was able to describe what I thought the problem might be (to see if he might be able to fix it), he hung up on me. I would NEVER do business with a person like this, regardless of how competent he thinks he is.

Great service and very knowledgeable. Would use again. Was at my home in 30 minutes and…read moreeverything in order in 30 minutes.

Got it all working even though all I needed to do was call google support, lol…read more Nice guy and did what he needed to do to get everything remedied.

Michael is a great and honest guy. Did a great job installing our Starlink. He followed up after…read moreinstallation and we found out Starlink had sent us a defective cable. Once we received the new one, Michael came back to repair it. He was always checking on us to see what we might need. Highly recommend!

They are the best. We had some issues with a home NAS storage system, and it ended up taking almost…read morea year to get the system hardware replaced, through no fault of theirs. Once the hardware was finally ready, they came out with no questions asked and corrected the install. They worked hard, respected our home, cleaned everything up, and provided amazing customer service from start to finish. I highly recommend them.

I called last Friday to get a technician to come out today, Monday, to activate my ethernet port…read morehere at home. I had a 1:30 pm appointment. I figure things happen and take time so I didn't call until 2:30 pm or so to check on where the technician was. I was told that my job had "not been added to the schedule" but they would see when a tech could be there. I was then told 3:45-4:00pm. No one arrived. I called at 4:15 pm and was told they were 25 minutes away. I called at 5:01 and the voicemail said the office was CLOSED and here it is 5:15 and no one EVER ARRIVED. I realize compared to other jobs this company has, my job was small and not worth a lot of money. However, the measure of a great business is to treat small customers as well as your big customers. If you don't show up when scheduled, fail to add a job to your schedule, and keep lying to your customer about the arrival time of your tech who NEVER shows up at all...why would I trust this company with my larger corporate work? How you treat people matters, whether the job is big or small. This was unacceptable today and I did not appreciate that I had to keep calling YOUR business to find out what was going on, what happened to the tech, etc. Why aren't YOUR people communicating with customers? Why didn't anyone apologize? Why didn't anyone call before close of business to say, "Hey, we're not coming!" I was extremely unhappy because no one cared that I had taken time off work to meet the tech and no one cared enough to even CALL me and let me know what was going on. You guys dropped the ball big time here and were incredibly thoughtless and rude. Update: They just arrived at 5:36 pm. The techs themselves were GREAT and were able to do the work and complete the job. However, I wanted someone to know about the lack of transparency and communication today as it was very upsetting to me. The quality of work and the people you hired to do the actual technical job were terrific, knowledgeable and qualified. I realized it was not THEIR fault today, but I think it's important for people to know about the communication problems. I updated my review from 1 star to 3 because of the actual techs and their skills.

Fantastic to work with...This review is long overdue…read more Overview I'm co-owner of a small construction company with (7) users, (5) of whom work primarily in the office. We engaged Brite City about 5 years ago to provide support to our users and devices. Chad (the owner) is extremely talented and has built a very strong culture of customer service. We would never go anywhere else for our support needs! Support Jonathon Molina (manager) and the whole team are responsive and skilled. The monthly fixed price plan is awesome - they'll spend as many hours as needed to solve your issue. (They support our PCs, tablets, network AND phones!) Though rare, when I've needed after-hours support, they've been very responsive. Project Earlier this year, we engaged them on a large project to migrate us to the cloud and upgrade all user devices. (Some users stayed with traditional PCs, while others switched to laptops/tablets.) Their planning was great and they were flexible during the process. (In fact, COVID hit just before our original start date and they accommodated our requested delay without batting an eye.) Now, all of our critical information (files, MS Office, Quickbooks) is offsite, backed-up and we'll never need to own a server again! Real World Example A few months ago, I had some minor feedback on how they could improve part of their service to us. (Truly a minor thing and didn't affect our overall great experience with them). I was hesitant to bring it up though, because they do such a great job and some people are easily offended by this type of input. Not Chad or Brite City! As soon as I mentioned it, Chad and Jonathon insisted on hearing the details so they could make the necessary change and apply as appropriate to other clients. They thanked me multiple times and immediately rectified the issue. It just confirmed what I already knew - Brite City doesn't just "talk" customer service, it's what they've built their successful business upon. Summary I believe that IT support should be just that - a function that SUPPORTS the core business. Brite City allows us do what WE are good at. If you feel the same way, then look no further, Brite City is your solution.

Brite City has an awesome team and I could not be happier with their level of service and…read moreprofessionalism in taking care of all the IT needs of my dental practice.

Great price. Great equipment. Great people. What more can I say. I highly recommend them.read more

Novatech was a pleasure to do business with. Grant, Bobby, and the rest of the team were very…read moreprofessional and communicative. Scheduling was a breeze and the work was done quickly and efficiently. We would be very happy to recommend them for any of your telecom needs.

Steve was super responsive and professional in our interactions. He not only price matched the 65…read moreinch Samsung OLED tv I was going to buy from a big box retailer but beat it by $100. He installed the new tv and swapped out my old tv in another room and installed it on a bracket that swivels out. The whole project took him a couple hours and he cleaned up afterwards. He was great and would certainly use him again!

This is the second time I have used Steve. I called him in a panic because we are moving in few…read moredays and my movers just told me they would not remove wall mounts for TV. He told me no problem I can help out. He got here at 7:00 am and made sure the mounts were down labeled for moving and organized. His pricing was reasonable and he comes when he says he will come and does awesome work. He is knowledgeable and customer focused.

Fast WIFI! Yes!…read more We've had so many problems with WiFi. Spots in our home where it wasn't strong. Spots where it went in and out. We bought the latest, greatest equipment (we thought). Still not great. Kevin fixed this. He had us send it all back to Amazon. He told us what to buy instead. He set it up for us. Now we have great WiFi all over the house, upstairs, downstairs, garage. Then today, he helped me set my new computer up with email (complicated, 9 accounts, all feeding into one Exchange server). He did it remotely. We had to solve a problem that Google didn't give an answer for. Good work!

What great service, their response time was super fast and they came out to evaluate my needs and…read moregave me a quote. He helped me pick out the right hardware which I picked up. He came back an hour later and worked very hard on the project. First class, will use again for sure! Thanks!!

Imagine my shock when I turned on my computer this morning and it wouldn't boot up. As a small…read morebusiness owner for 33 years, I have my entire business on my laptop and freaked out immediately! After a quick Google search on my phone, I found Kevin's Computer Service and they had amazing reviews so I didn't think twice and went to their Laguna Niguel location. Steve is a modern-day hero and had my laptop up and running the same day at a fair and reasonable price! I was ready to go out and buy a new laptop but he talked to me off the ledge and told me my existing laptop was fine and he installed a top notch antivirus security software. Disaster averted and I'm back home cranking out computer work and it's not even the end of the day.

My computer had a problem which was so aggravating that I was going to give up and buy a new one…read more It kept dropping me off the internet and I had to go through a long process to get back on--then it would drop me again in a few minutes. It drove me crazy! Kevin's group tried hard and didn't give up--I took it in 3 or 4 times--and they fixed it for a very fair and reasonable charge. It works fine now! No new computer needed after all.... Kevin's was recommended to me by a friend, and I have no hesitation in recommending Kevin's to you.