Orange County Computer

(277 reviews)

Fantastic experience. He cleaned some thermal paste from the CPU which was preventing the computer…read morefrom booting. He also did some cable cleanup. He did a first rate job! Would HIGHLY recommend.

My computer kept turning off while I was using it. I could turn it back on but it would turn off…read moreagain after several minutes. I took my computer to the Tech Expert Guys. They figured out what the problem was, fixed it, and returned it to me in a few days. My computer no longer has the problem of turning off while I'm using it. My computer is running well now.

InstaFix

(267 reviews)

•$

I'd had a bricked Switch that I put off repairing for years. I didn't trust anyone to fix it…read morewithout ruining the data, and I only cared about saving my lost Pokemon - not getting the console to turn on. That said, I finally decided to repair it, and called Instafix. Within 3 hours I was able to drop it off and pick it up, and it works like a dream. YZ understood the importance of prioritizing data recovery over a screen turning on, and spoke with both confidence and professionalism as I dropped it off. When I got a call back not even 2 hours later, I was shocked. Price wise, when quoted I thought the price felt a tad steep. In hindsight, given the professionalism, care, and speed at which YZ got the console fixed, it now feels like a bargain. Thank you so much, I'll be back if I ever need anything else!!!

I couldn't be happier with the service I received at Instafix! I brought in my daughter's phone for…read morea screen repair, and my PS5 for repairs, and they did a fenomenal job. The customer service was top-notch from start to finish. I highly recommend this if you need fast repairs and great service.

RunnerBoys Computer Repair & IT Services

(487 reviews)

Just got my HP laptop fixed that ifix4U couldn't fix. They may not respond to your messages…read morepromptly but they got the job done the right way. Highly recommend them!

RunnerBoys was so helpful! They found a simple fix for us, with friendly and efficient service. We…read moreso appreciate their help and would return to them if we needed anything else!

ET Computer Repair

(37 reviews)

Eddie Taylor is a top-tier professional who transformed our home network in record time. We have a…read morechallenging layout that previously suffered from spotty WiFi, but Eddie managed to set up a comprehensive mesh system and handle all the internet provisioning in just a two-hour window on a Saturday morning. He also implemented a firewall to help us manage our children's social media usage, providing both security and peace of mind. What truly sets him apart is his willingness to educate; he walked us through the administration side so we could handle things ourselves moving forward. His efficiency even allowed me to stay productive and get my own work done while he handled the technical heavy lifting.

Eddie has been most helpful. He didn't even wait till next day to come to my house. He called me…read moreand we went through the issues I was having remote and tried to fix my Teams. He was very patient and walked me through the issues and what I needed to do next. I would highly recommend Eddie to anyone with software problem.

Nerds Fixed IT

(178 reviews)

Jonathan was awesome. Printing problem that was anything but simple. He figured it out and got me…read moreback up and running. Highly recommend!

Jonathan has been working on our computers for many years and has always been excellent. He is…read morefriendly, knowledgeable and efficient, and we don't know what we would do without him. Thank you, Jonathan!

Alpha Computers

(91 reviews)

I dropped off my old laptop for diagnosis after is started shutting off randomly. Micky spent quite…read morea bit of time diagnosing the issue and concluded that it was the motherboard. Instead of trying to upsell me or charge me an arm and a leg to fix it, he immediately advised me that it would not be worth my time or money to try to fix it. He suggested it's time for a new laptop. I offered to pay him for the the time he spent on diagnosing it and he refused. Even though the laptop didn't survive, from this point forward, I will be going to Alpha computers exclusively for all my electronics repairs because I know this is an honest professional business that I can trust.

This is place is the way. Anybody wondering, which computer repair shop to go, This is the shop. I…read morewent their with free diagnosis today and professional Tech guy Micky was able to solve the problem. No HIDDEN FEES, No Scams, very transparent, honest, and professional. I glad that I found a place to go when My PC is having trouble :)

RxTech Repair Mobile iPhone & iPad Repair

(581 reviews)

I was skeptical on how a business could have 5 stars with so many reviews. And now I get it…read more Abdullah was SO quick to respond to my inquiry on yelp and even took me in same day around 5:30 pm and had it done by 6:30! I cracked my iPhone screen pretty badly and needed it fixed. He warranties his work for the lifetime of the phone. The screen isn't from apple but I haven't had any issues so far. It was $200 for my iphone 17 pro. I hope I never crack my screen again, but if I do, I know where Im going.

Good quality good service I am returning them for future…read morerepair needs for phones and computers.

Your Computer Store

4.7

(126 reviews)

•$$

Fast service. Reasonable prices. The owner was very helpful. He made a very stressful time easy.read more

The owner is super friendly and honest and knowledgeable. He had my laptop battery replaced and…read moreback to me very quickly. I would use his services again. Highly recommend.

The IT Department - Business IT Services

(10 reviews)

•$$

Although I was not able to get my laptop repaired with Bill due to an Apple issue. He still took…read morethe time to help look up what the issue may be. Truly appreciate his customer service and will use him if I have any issues in the future. Thanks!!

Holy smokes! Bill is tremendous. He beat all local competitors and Best Buy…read more My husband is a huge gamer and his unit started making obscure sounds. First with a ticking, then the fan started as well and ultimately led to the unit overheating. It was the water pump that needed to be changed and a fan. I was quoted from $480-$892 for parts and labor. I was floored when Bill quoted me significantly less than the $400! He ordered the parts today and drove out to Tustin and repaired the unit same day. This is excellent service. Bill, is a wizard. He guarantees his work. I can't recommend Bill enough. I was anticipating to pay more considering it was same day! (Located in Yorba Linda. He shares his business with another company. His cubicle is all the way in the back to the far right.) Bill is quite kind and sincere. He will discuss in detail what is wrong with your unit and will address cost as well. Thank you Bill for this expedited service! 5 stars is not enough.

Starlight Tech

(89 reviews)

I recently hired Starlight Tech to run cat6A throughout my house and to setup my cameras to use…read morededicated ethernet cables. This was great since I always wanted cat6A in every room and to have security cameras that were not wifi based. They are professional and friendly. I was impressed with their cat6A plan and also where to place my access points as well. I learned a lot from them during the process.

Mike, Javad, and team are amazing. Starlight Tech will be my go-to for any networking/cabling jobs…read morein the future!! I have a new construction home and one of my first projects was networking/cabling. I wanted two Ubiquiti APs (one on each floor), several Ubiquiti PoE security cameras, and two CAT6 drops into bedrooms which the builder didn't add. Starlight Tech was able to take care of all of this and the best part was minimal holes in the drywall. There were some small holes that Mike told me about ahead of time, but they were small enough to be covered by standard wall plates. On the day of the install, Starlight Tech was here on time, worked together to make sure everything was done in a clean and neat manner, and made sure everything was fully up and running before leaving. They even came back on a second occasion because I was still waiting to order a final security camera. I've recommended Starlight Tech to my neighbors and highly recommend them for any networking or cabling job needed. They are extremely detailed and are excellent at problem solving. The price I paid was very fair for all the work they did. Thank you Mike, Javad, and the Starlight Tech team!!

NEO Home Theater and TV Installation

(344 reviews)

Excellent. 5/5 stars…read more I needed my 65 inch TV mounted above the apt fireplace and a clean raceway to hide the wire and Tony & team NEO Installation got the job done within 30 min or less. Communication for a quote & date for the job were very reasonable and professional. Highly recommend and will do business again in the future.

Review long time coming…read more Installed a TV mount to my chimney fireplace and it's rock solid. Had all the right gear and the right anchors to support my 75" TV, which wasn't made to be the lightest. Put down drop cloth and cleaned along the way. Had a helper to split the work and get the job done fast. I did t have to lift a finger. Provided some good advice on placement and AV design. Although my needs were basic, they seem knowledgeable in setting up full blown home theatre systems. They were responsive even though they were busy going from one job to the next. I guess when you're decent at your job a lot of folks hire you. I would use them again in the future.

Ben'z Locksmith

(344 reviews)

I was out of town and my daughter had an emergency with our front door lock…read more Ben came right out and fixed the problem right away! I would not hesitate using Ben'z Locksmith again or referring him to anyone!

Very responsive and professional. Highly recommend. Next lock issue I have, Ben is on speed dial.read more

TCI Security Cameras

(164 reviews)

If you're looking for a professional business to install security cameras around your house and…read moreproperty , grab a pencil and write this phone number down +1 (562) 922-3497 That's what I did. Here's what happened. I called Bobby at a company called : TCI Security Cameras at +1 (562) 922-3497 He returned my call within a few hours and scheduled an in home appointment for the following morning. Bobby is not only a personable, pleasant young man to work with, he is also extremely knowledgeable when it comes to security cameras I price checked his bid with three other competitors and his price was right in the middle of the others who supplied a quote. I awarded Bobby and his crew the job; Bobby showed up with one helper within the week and completed the entire installation in one day My Rating......A++. I wish you good luck finding someone better. JF

I hired TCI to install cameras for home security. They did a great job. They did the quote prior so…read morethere wasn't any surprises on the price. They installed five cameras within a few hours. They angeled the cameras perfectly. The cameras are high quality and the footage looks clear. Bobby and Jose went above and beyond. I Highly recommend them!

Security Eco

Orange County Chiropractic M.

(176 reviews)

Elihu and his team are completely professional and extremely hardworking. We needed a serious…read moreupgrade to our home security system and Security Eco stepped up 1st to the job. They conducted an in-home assessment and quoted a price within hours. Unknown to Elihu, I did some serious AI analysis on his proposal and the equipment and labor charges were better than fair. When his guys showed up on time yesterday, they worked extra hours to finish the job before sundown and ran me through a compete tutorial on the system. Moreover, they were happy to make camera adjustments to meet my satisfaction even when that meant extra time high up on ladders and in the attic in almost 100 degree heat! All I can say is I'm thrilled with the job they performed and I fully recommend them!

I'll save you some time: stop looking and just book with Security Eco. We contacted a few companies…read moreand had very different experiences: one tried to push solar cameras, another talked about opening up a bunch of walls and patch repairs, and another gave us a crazy high quote. Security Eco was quick to respond and had the best prices. The team came out and installed the four wired cameras and NVR. The installers were efficient, wired all the cameras without making large holes in our walls, and made sure we were happy before they left. I'd definitely use them again if we need another install. Thank you!

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

29 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Matt S.

15 years ago

Many times letters are written to companies to share concerns or "areas for improvement" regarding their product, customer service or customer support. This time I write to you for one purpose: to say thank you for your wonderful customer service and support. As I start my company, it is important for me to find a company big enough to support my IT directives but small enough to give me the personal touch that sometimes will get lost when dealing with the "big" companies. Orange County Computer has demonstrated the skill set, knowledge and capability parallel to the larger IT companies that can support my network, laptops, desktops and work stations. Your customer support is immediate and my problems are solved the first time. Your customer service is professional and courteous and it is very easy to reach a "live person" from your company during the business day and after hours. You always will call back and keep the commitments made to me regarding upgrades, repairs and follow up. I have been very pleased and happy to start my company with a strong business partner such as Orange County Computer. You have proven customer satisfaction is your #1 priority and I want to say thank you. Matt Sanders read more

Don A.

10 years ago

Hooray for Orange County Computer I had been having some problems starting my desk top computer. I thought that it might have been the power pack but it was intermittent. Then Edison did some maintenance work area and had the power off for about five hours. When they turned the power back on my desk top would not turn on at all. Where do you go to find a good computer repair shop? I checked the yellow pages and the web for computer repair near me. I found Orange County Computers. Read the web site & comments on Yelp. When I called & explained what had happened they put me through to a technician. He diagnosed what had probably happened & gave me a quote over the phone. They follow this up with a written quote via email. The quote was for a diagnoses charge plus the part. I took my desk top in on a Wed afternoon. They emailed me the results and said that they had found a couple of viruses that they thought should be removed. We agreed on a price and I picked up my computer Mon afternoon. I you are looking for reliable straight forward computer service Orange County Computer is the place to go. read more

Thatcher D.

15 years ago

"My writing projects were stalled by well-meaning friends who were reputed to "know all about computers." They didn't (!) and the chronic problems that my five-year-old "Hal Jr." had developed were "nickel-and-diming" me into ever more aggravating frustration. Looking finally for professional help, a stroke of good fortune brought me to the wonderful people at Orange County Computer. What a relief! They explained the problems in non-technical terms and offered several repair options, depending on my requirements and budget. Within one working day, they de-bugged Hal Jr., increased its power, unscrambled glitches I had caused, installed a new hard drive and, in general, restored my computer to its original performance. After I set it up and plugged it in, they made sure with a phone call that everything was working properly. I could not be more pleased with their service and I now recommend Orange County Computer to my friends as a first resort! G.T.Darwin, Laguna Hills, California" read more

James N.

14 years ago

originally gave me a quote of $2500 and when Alex tried to fix it and failed, he had to send it out to some other company, but now he game me a new quote for $8000, so I could either take the server in a worse condition than I brought it in for or pay him $8000 for something he broke, I took my server somewhere else, they fixed it for $1500 and said that who every worked on this past had NO EXPERIENCE and did everything wrong, I have that in writing. Alex was very rude and not very knowledgeable. for basic things such as swapping hard drives, virus removal an so on I am sure these guys will do, but do not make same mistake as me and take your server to them, they don't know what they are doing. Alex is since before you pay him or if everything goes as planned, but as soon as you pay him and he messes up the system, he becomes this very rude, and dirty person, just overall the worst experience I ever had read more

Michelle S.

14 years ago

Many thanks to Alex Pinedo and Matt Jones. I had a laptop with a malware virus - to say it was malicious was an understatement. This occured on a Thursday. On Friday, I called the Geek Squad and local area businesses to see who could turn around my computer by removing the virus asap - I had consulting work that needed completed over the weekend so time was critical. I couldn't get a lead time of better than 4 days from anyone, except OC Computer. I called, spoke with Matt, and for a small expediting fee, was able to get my laptop at the top of the list for repair, and had it back in less than 24 hours "malware" virus free. The are even open on weekends. It's a little hidden gem in Lake Forest, tucked away in an industrial plaza on Bake Parkway, behind the Starbucks and within view from the gas station car wash. They are my go to team for all future computer issues. Thanks to Alex and Matt!!! read more

C W B.

6 years ago

My Microsoft Surface Pro laptop wouldn't start. I located Orange County Computer by searching for Microsoft certified centers. I made an appointment online. I received a call hours before my appointment to get more information about the problem. Dawn was up-front that they were primarily a software firm but were willing to examine my laptop. I appreciated the honesty. Everyone I met (thank you to Maria, Dawn and Mason) was professional. They practiced social distancing and wore masks. Best - they fixed the problem in 2 days! I am not sure it was a difficult problem but was well beyond my capabilities! I am VERY pleased with the service. I highly recommend Orange County Computer. read more

Michael K.

7 years ago

I contacted Orange County Computer for Cloud Support with an Enterprise Hyper-V environment I had problems with. I needed assistance with a Domain Controller and DFS/ Distributed Files System issues that was not working correctly in my network. This was a mission critical problem. Alex and his team responded promptly and assisted me in troubleshooting my issues. In the matter of one Remote Support Call, they resolved my issues and fixed my problem. I was relieved to know that his team was able to help me out with a very critical situation. Thank you Orange County Computer for your valuable help! You will be my "Go to" if I find myself in another enterprise AD or Hyper-V situation! Thanks read more

Angela C.

216

14 years ago

Best Orange County computer repair in town. Seriously just fixed my computer in less than an hour. I had already spent 6 myself! Different solutions were given to protect me from it happening again. They offered a cloud solution to clone my system to be accessed from any computer. No more panicking when I cant get online or something fails me. AND they even had inexpensive computers to move me to if they couldn't get mine working again. So much more than just a computer repair company. They do most IT solutions. Kudos Orange County Computer! :) read more

Carol C.

7 years ago

Highly recommend. Alex and the team at OC Computer have been outstanding. We have a small business with a substantial amount of secure data that needed to be protected. The switch from a dedicated server to OC Cloud has been a game changer and huge time saver on our side. Worth every penny for the convenience and security. In the few instances when we have needed assistance, they are quick to answer my questions. Knowledgeable - honest - and reasonable. Thanks for the great service! read more

Kevin F.

8 years ago

It was a gift working with O C Computer. The entire staff, Alex, Aaron, Dianiah, Austin et al. were highly accessible, professional and explained all aspects of my project. They delivered on time. The finished product and cost were better than anticipated. I learned a great deal about computing solutions, what my future steps should be and now have a great go-to resource. An outstanding experience. Over-informed, undersold and over-delivered. My highest recommendation. read more

Mike J.

12 years ago

Alex and his team helped us upgrade our laptop computers with more memory and larger hard drives. Our laptops are vital to our business and we needed the upgrades completed promptly and accurately. We used their express service and Alex and his staff went the extra mile to ensure they were completed quickly without impacting our business. We will use them again in the future to address any computer issues that crop up! We recommend them enthusiastically! read more

Nora M.

15 years ago

Orange County Computer and Media Blend were outstanding in putting my web-site together. I shopped around before choosing them, and from the very beginning they where the most personable and the most reasonably priced. It was a very easy process from start to finish. Anything that I wanted changed was changed. My web-site turned out exactly how I envisioned it and them some. I couldn't have done it without them!!! Nora M. read more

Tom K.

14 years ago

In the past 4-5 years I have had work done twice for computer repairs. Both times I have been extremely satisfied with Orange County Computers. The quality of work was excellent and completed in a timely manner. Alex, Matt, Michelle, as well as the rest of the staff were both professional and courteous. If and when I have computer needs in the future, I will be calling OC Computers. read more

Les S.

194

7 years ago

OCC has been taking care of my computers for the last 5 years. My business is in the cloud and I love love love it. I can access my information anywhere in the world as long as I have internet. No time wasting repairs and every time I have the smallest question, they are quick to respond and usually take care of it remotely I wouldn't hesitate to recommend L read more

L M.

10 years ago

Alex was asked to solve an email send problem. The internet provider had previously incorrectly advised what corrective action was needed. Alex identified what was necessary and following an unrelenting discussion with the internet provider reached agreement on how to solve the problem. Way to go, Alex! Many thanks! read more

Victor R.

15 years ago

Alex and his team at Orange County Computers have been doing our technical computer issues for the past 3 years. They are always available when you need them and they do their job. I would recommend them to anyone looking for computer repairs or office maintenance programs. Dr. Rafa read more

Greg N.

10 years ago

These guys are great. We bought a gaming computer for my son in June that had a hard disk failure last month. Took it in and they replaced it and transferred all the data to the new drive without charging us. Good to see companies standing by their work. I highly recommend them. read more

Mike C.

14 years ago

yea I agree with most, for small personal issues they might do it, but I needed something more advanced and had my system for 2 weeks, charged me a fee and then asked for more money, and I said no, took it back, and brought it elsewhere. read more

Jan S.

15 years ago

OC Computer has backed up my business computer for some time now and I'm VERY satisfied with the results... and I know my data is SAFE, stored off my own computers, so even if I have a massive failure, my data has not been lost. read more

14 years ago

Alex and his team have had our IT back for many years now. The best part is if something goes astray they are right on top of it getting my business back online. Thanks for the great work over the past 3 years. Victor R. read more

See more unrecommended reviews

Orange County Computer - itservices - Updated August 2026

People found Orange County Computer by searching for…

Browse Articles

Articles by date

People who viewed Orange County Computer also viewed

Tech Trekkers

(75 reviews)

I reached out to Tech Trekkers yesterday to get help with some Ethernet ports around our house and…read moreI'm so happy to have found them when I did. Despite reaching out to them fairly late in the evening, Ray was quick to respond and got me scheduled for the next day. Within 2 hours of being here, Paul was able to fix all of the issues we had and even helped me fix and issue with my internet service provider. This level of customer service and expertise is exactly why I will be going to them again for our next house & my office needs.

Ray is a top-notch guy! Very knowledgeable. Very efficient. Very fair. Very professional. All…read moreimportant qualities required to get the job done! Highly recommend!

Next IT Solutions

(335 reviews)

Working with these Gentlemen has been an awesome experience. Their success comes from: Hard work,…read moreHonesty and Dedication. It's hard to trust companies and people in general nowadays. But I know I can trust them. I would highly recommend them to anyone who is looking for IT work.

This team is rock solid, fun to work with, and professional. It was a pleasure from start to finish!read more

Tech Expert Guys

(277 reviews)

RunnerBoys Computer Repair & IT Services

(487 reviews)

Just got my HP laptop fixed that ifix4U couldn't fix. They may not respond to your messages…read morepromptly but they got the job done the right way. Highly recommend them!

RunnerBoys was so helpful! They found a simple fix for us, with friendly and efficient service. We…read moreso appreciate their help and would return to them if we needed anything else!

PC Expert Services

4.7

(89 reviews)

I recently had repairs completed on my PC Computer by PC Expert Services. My computer was in bad…read moreshape and needed cleaning up and more memory installed. PC Expert Services accurately diagnosed the problem and, after my dropping off the computer was able to fix it in a turnaround of less than two days. Amazing! I highly recommened PC Expert Services!

Where do I start, well first they asked me what was wrong. I told them that the laptop shuts off…read moreby itself but the battery light is still on. Then the LCD screen needed replacement plus a full diagnoses. Well, they fixed the LCD for a good price. Then came back to me with a higher quote saying that it was a 4k 133mhz. Which I already explained that to them earlier with them not understanding. Still, no problem. I am very easy to work with and was the whole way, until I got my laptop back that is useless now. Well, I pick it up and you really do not see anyone to talk about the issues when you drop it off or pick it up. That's strike one. Secondly, I pick it up and get home it still shutting off. Strike 2. Now the main issue, if you do a full diagnoses they should have known it was the GPU. Because it lags with game play. I tell them that and then they act like we did what you wanted and the motherboard needs replacement. First, they should have diagnosed it, and saying that before we even proceeded forward. This was one of the worse experiences I have had with any company. I should have had my brother tell me, as he is an IT. He would have known right away when it shuts off that is internal. But I wanted to give him a break because he does it all day. So, I had to pay about 3 hundred for easy labor or diagnoses. But they just updated the GPU driver and cleaned it. But yet didn't notice that it was useless. Now I am stuck with a razer laptop that is basically useless and I paid 800 bucks for an LCD screen new battery and diagnoses. If they would have done their job with the diagnoses I would have paid just like a 99 for diagnoses, which would have been fine. Oh and get this they wanted to sell me a new battery adapter for 180 bucks. I mean I would stay clear from this company. You cannot even speak to someone face to face. Then they tried selling me stuff I didn't need. Worse experience ever, and I will be putting in a claim with my cc company asap.

Masra Tech

(19 reviews)

Previous customer in the Community. Need Service ASAP. Lost Printer capability . HP Desk top and…read moreHp 8139e new Printer.

Brian and his team are top notch. Brian is a certified Microsoft tech and he has a great reassuring…read morepersonality that gives you strong confidence that he will appropriately handle your issue. Kira on his team was very helpful at helping me decide how to handle my data transfer issue and purchasing of a new laptop. I'd highly recommend working with this group of people.

Olympus Computer Services

(43 reviews)

Ari did an amazing job with our office computer. Right when we thought we had to spend another…read more$5,000 on a new office computer, Ari came to the rescue and reset it back to factory condition, wiping out any viruses and malfunctions we had with our computer. He even fixed what is known as the GREAT BLUE SCREEN OF DEATH. Great guy, goes to great lengths to fix the solution and gave us a sweet deal. Thank you Ari!

Very friendly and professional. Arie puts in 100% to try and get things fixed. That's a credit to…read morehim as most people these days I find pretty lazy. He resolved about 95% of my problems...all critical issues taken care of, which is great. But there are a few very very minor things that aren't resolved yet. He's trying to figure them out even after his work has been signed off on and paid for. I also used his services a 2nd time for my laptop and everything was done promptly and correctly. 100%. I'd recommend him to anyone looking for a hard working trustworthy tech support.

Computer Genius Solutions

(77 reviews)

Our company has worked with CGS for over 10 yrs. The experience & knowledge Carlos & Matt have is…read morewhat every company looks for in an IT person. The service requested and provided is of good value, I'm able to leave every night without needing to worry about backing up anything or replacing anything because they know what they are doing, we couldn't be happier with the maintenance plan they offered us. Their turnaround is very quick: we needed 2 laptops & 1 tower, they built them and provided the service afterwards to program them. We highly recommend them, especially since they only do the service requested - if they find other things, they will let you know and provide an estimate.

These guys are great. I recommend them for all your tech solutions. Way better than geek squad or…read moremicro center. Great it what they do and reasonably priced. They will make house calls as well.

Smartology

(57 reviews)

They are the best. We had some issues with a home NAS storage system, and it ended up taking almost…read morea year to get the system hardware replaced, through no fault of theirs. Once the hardware was finally ready, they came out with no questions asked and corrected the install. They worked hard, respected our home, cleaned everything up, and provided amazing customer service from start to finish. I highly recommend them.

I called last Friday to get a technician to come out today, Monday, to activate my ethernet port…read morehere at home. I had a 1:30 pm appointment. I figure things happen and take time so I didn't call until 2:30 pm or so to check on where the technician was. I was told that my job had "not been added to the schedule" but they would see when a tech could be there. I was then told 3:45-4:00pm. No one arrived. I called at 4:15 pm and was told they were 25 minutes away. I called at 5:01 and the voicemail said the office was CLOSED and here it is 5:15 and no one EVER ARRIVED. I realize compared to other jobs this company has, my job was small and not worth a lot of money. However, the measure of a great business is to treat small customers as well as your big customers. If you don't show up when scheduled, fail to add a job to your schedule, and keep lying to your customer about the arrival time of your tech who NEVER shows up at all...why would I trust this company with my larger corporate work? How you treat people matters, whether the job is big or small. This was unacceptable today and I did not appreciate that I had to keep calling YOUR business to find out what was going on, what happened to the tech, etc. Why aren't YOUR people communicating with customers? Why didn't anyone apologize? Why didn't anyone call before close of business to say, "Hey, we're not coming!" I was extremely unhappy because no one cared that I had taken time off work to meet the tech and no one cared enough to even CALL me and let me know what was going on. You guys dropped the ball big time here and were incredibly thoughtless and rude. Update: They just arrived at 5:36 pm. The techs themselves were GREAT and were able to do the work and complete the job. However, I wanted someone to know about the lack of transparency and communication today as it was very upsetting to me. The quality of work and the people you hired to do the actual technical job were terrific, knowledgeable and qualified. I realized it was not THEIR fault today, but I think it's important for people to know about the communication problems. I updated my review from 1 star to 3 because of the actual techs and their skills.

The Computer Friend