I recently had a fantastic experience with Kevin's Computer Service at the Dana Point Location. My laptop was running hot and extremely slow. I use my laptop every day for work and I was dreading having to drop it off somewhere, not knowing how long I'd be without it. I stopped into the Kevin's on Thursday to ask about the best way to get my laptop taken care of while minimizing the time I'd be without it. I ended up dropping it off on Friday and it was done by the next day. The service was excellent, the price was reasonable, and my computer is running perfectly. Thanks so much to the team at Kevin's in Dana Point! read more

These guys always get my computer back up and running. Sometimes they are busy and I have to wait a few days to get my computer back, but it's worth having them do it right. Smart crew! Thanks guys. Kevin's has been my go to repair and custom build shop for years. read more

I had a problem getting the full feature installation on a new HP printer which is supposed to scan document to searchable pdf with the OCR (Optical Character Recognition) from IRIS. The directions and instructions HP offers give multiple approaches and app installations, all of which failed to successfully install the pdf scan option for Searchable PDF. Greg from Kevin's Computer Service came over to look into it and set up everything on two of my computers. He came on time and had both of them going in about an hour. We were very happy with the service and the on-site visit, so to be extra safe, we also scheduled a remote support scan on both computers for virus & malware detection even though we use both the consumer versions of Malwarebytes and McAfee. The remote support was excellent and went very smoothly. read more

Nice staff, quick turnaround and convenient location. We have taken our laptop several times for viruses

AMAZINGLY Efficient. Easy going, quick, knowledgeable, just a stellar experience in an emergency situation they responded exceedingly fast.

Kevin's Computer Service was very helpful in helping me with my hard drive. I will go back when I have issues with my computer.

Prompt. Professional. Solved my WIFI problem. Follow up vist after original service call to help me. Would use again.

David was amazing! I purchased a refurbished CPU from Kevin's Computer Services and upgraded from Windows 10 to 11. My old CPU was having problems and he had to go to my back up drive to find missing data and he was able to recover it all for me. I highly recommend the Dana Point location. David did it all with a smile. read more

Kevin's Computer Service is amazing! My repair took extra time to order a part, return the part which was damaged during shipping, then re-order and install a working part. Yet, staff worked overtime to get my laptop fixed. Both the Dana Point and San Clemente locations have helpful and responsive teams. South OC is lucky to have "Kevins" in our backyard. read more

I have nothing but extremely positive things to say about our experience! Sterling was absolutely wonderful! He diagnosed my son's PC software issue and had it fixed the following day. For a very reasonable and fair price. He was incredibly knowledgeable, friendly, trustworthy and communicative. He kept us updated every step of the way. I'm so happy to have found this store, as I'm sure we will need more help in the future. The team there is phenomenal! read more

Kevin's is the best and most professional computer repair service ever. They kept me informed and had the computer fixed and ready as promised. Very friendly and pleasant. read more

I have been very pleased with the help Kevin provided. I had stopped using my MacBook Pro because it was useless. I knew I couldn't get a new one and decided to look into repairing the one I had. Kevin's got good reviews and decided to go that route. I'm very glad I did! They did a great job. They completed the job in good time and their charge was very reasonable. Life is good again! I highly recommend Kevin's!!! read more

My Mac Air would not charge even after trying a new charging cord. I took it to Kevin's for a repair. He tried to charge it with his cord with the same result. He looked at the charging port and realized a small piece of metal staple had gotten stuck to the magnet inside the charging port. he took it out and the problem was fixed on the spot. Very friendly, professional, and reasonable(no charge). Now I know where to take my computers in case of problems. read more

I was apprehensive to upgrade from my old PC to a MAC So glad I did. Kevins made it easy. Greg their service pro came to the house took away the PC and came back with the fully loaded MAC. Greg made sure I was comfortable with the screen etc THANK you read more

Kevin and his team were professional and friendly. They determined what my computer needs were and got back to me on it quickly. My computer was ready for pick-up in less than 24 hours. Thank you Kevin and David!!! read more

Great company ,the order the equipment I needed installed on the day and time of my choosing then hung around to teach me how to use it .They even took a few phone calls to answer my dumb questions with no charge . I love this company and hope I get a chance to use them again . read more

I took two of my very problematic computers there and left them overnight and picked them up the next day. They can fix most any laptop or desktop computer and they get it right. Their prices were competitive and they displayed competence from the moment I called there. One of my computers was a badly out of date very large iMac and they replaced it with an up-to-date version and transferred all of my programs and files. And the cost was very reasonable. Yay! read more

Do not use this business. It is a horrible rip off. I took in my Mac because my email accounts had stopped working. They initially sold me a virus protection service and upgraded to a new operating system. They supposedly fixed my email. The charge was $415. I still had email issues so I returned the Mac. They denied that the email had been in the initial scope of work despite the fact that that is what I needed fixed in the first place. They claimed to fix the email and charged another $125. I picked up the Mac on Dec 9 and immediately left on a trip. When I tried to use the email for the first time on Jan 11, I could not send from any accounts. I immediately returned to Kevin's but they insisted on a $50 payment because it was past the 30 day warranty! (By 3 days and they knew I had been gone and had not used the Mac) I was furious! I took the Mac to the Apple Genius Bar and they fixed the issue in 30 minutes at NO CHARGE. I have never experienced such poor service and it felt like a scam. read more

Service was prompt and everything fixed as promised. We have used Kevin's for 7 or 8 years. We also like that they do phone consultations.

I deeply regret bringing my computer to this branch for repair. I'm on day 10 and my 8th trip down to the shop since first bringing my MacBook Pro to them with a dead screen display. The display needed to be replaced and Kevin's quoted $455 for the replacement screen and labor (after trying to upsell me on $300 worth of "anti-virus software"...for my Mac ), $100 cheaper than the Apple Store Genius Bar, so I decided to try them. A week later, they called me in to pick up. When they presented the computer to me with the screen open everything looked fine. When I closed the laptop to bring it home, the left corner of the screen was lifting 1/8" off the case. The manager, Dave, felt strongly that the computer itself had to be bent, not the replacement screen, but said he'd open it up and take a look. I left. Dave called me later to say that he'd confirmed that the computer case was bent and there was nothing I could do about having a repaired laptop that would no long close properly. I returned to the shop. There Dave proceeded to lay my laptop on the counter, keyboard down, screen hanging down over the lip, and tell me "See, you can clearly see that the corner of the case is lifting off the table." I looked. Now: I am no computer expert. But I am 42 years old, college educated with extensive building experience and 20/20 vision, and I did not see any air between the corner of my inverted laptop and the surface of the counter. Not clearly. Not at all. I said "Dave, I gotta tell ya, I don't see what you mean." Dave reiterated his claim, louder this time, with stronger emphasis. I looked again and then I was forced to say, after an awkward beat to decide if I was really going to, "Dave, you're lying to me right now." It was super weird. Two people seeing two completely different things. The upshot is, I told Dave I think he needed to order a new replacement screen and try this again. He relented. I would take my jenky computer home overnight so I could try to catch up on a week's worth of work. Today, they informed me the new screen had arrived. I dropped off my computer in the morning. When I came for pick up in the afternoon, lo and behold, the new screen closed perfectly. I took the computer home. When I went to use it, I discovered the Touch Bar is now dead. Wasn't like that yesterday. Now I'm sitting in the parking lot of Kevin's Computers after the latest drop off. People: what is the definition of insanity? read more

Kevins Computer Service - Poorly repaired laptop - Mobile Phone Repair Near Me - Dana Point, California

After spending about 4 hours trying to fix an internet problem, I finally decided to give Kevin a shot. They responded quickly, explained what they were doing and answered all my non tech questions. I'll definitely be using them again without any hesitation. Great job!! read more

Theses guys and gals have come through for me with setting up my new company....even the panic "I've lost everything" call...(which I didn't). Thanks for all your help. Very honest about what is needed and gave me the straight shot! read more

2.5 hours to do something that should have taken maybe an hour. Wanted to have a CT Scan of my brain converted to a file that could be sent to someone else. David didn't know what he was doing. Thankfully I was not charged the full amount and the owner gave me an additional partial refund. In the end, the people I sent it to said they couldn't see all the images and could I maybe have a computer tech help me to get it right. Yeah sure, I will do that. read more

Kevins computer service was wonderful to work with. They examined my computer and saw the mother board was shot, then they transferred to a new computer that I purchased as Apple. Highly recommend working with them. Audrey Nilsen read more

Excellent service!! Fast, courteous, and kind to a non-techy person like me! Overall---WONDERFUL read more

My MacBook Pro was not charging and wouldn't start-up. I brought it in and they checked it out. They called me the next day and told me the computer was fine, but I needed a new charger. Honest quick and professional. read more

I had a corrupted disk drive that had important business information on it. Kevin's computer worked to extract the information on this drive. It was a very difficult and long process for them because the drive was badly corrupted. Each time they tried to extract the data the process failed BUT THEY NEVER GAVE UP. It took longer then expected but eventually they succeeded. I am impressed because each day I checked in and they told me exactly what had happened but they would keep trying other procedures to extract the data from the drive. Thank you to Kevin and his team for being persistent and going the extra mile to get the job done! read more

I brought in a 2 1/2 year old 14" H-P laptop for diagnosis & repair. The BIOS was reporting a defective CPU fan and you could hear excessive fan noise. For their diagnosis, they spent extra time helping me, trying to locate a replacement fan, but this specific "made-for-Costco" laptop fan replacement wasn't available anywhere. At their suggestion, I reached out to the VISA Extended Warranty Protection, added after Costco's 2-year warranty, so I got a full refund of my purchase price from VISA. Thank you for the comprehensive diagnosis and attempt to find the replacement part. read more

Unfortunately I don't think they are honest in their explanations or trustworthy in their work. They updated my OS system without telling me making all my 34- bit programs inoperable. Their response: "you asked us to fix your start up issue and we did." We aren't responsible for your programs." I asked why they wouldn't call and explain the ramifications. He apologized but didn't offer anything except a discount on future work. I asked him to confirm the price on replacing my keyboard. (The previous week was $100). He said $200-250. They also have multiple people work on each computer so there is no consistency or accountability. I won't go back. UPDATE: Christian, the owner of the company called me requesting details of my experience. He not only listened but accepted responsibility. He sorted through the issues and is making things right. Can't ask for more than that. Much appreciated. read more

Incredible customer service, really forthcoming and helpful. They did everything they could to save my laptop, and while it couldn't be saved, I am thankful for their work, as they did manage to identify other issues with it that did prolong its life slightly. They were also forthcoming with the price estimates and what would contribute to the cost. Again, very helpful. Would recommend. read more

Our home offices needed updates and honest feedback to make sure that everything can run fast and perfectly. Greg came in. I told him everything we needed. Boom! Job done! Everything is running GREAT! Unplugged and deleted several unnecessary items. Can't thank Greg enough for taking care of everything! Much appreciated! Need an honest opinion and computer help, call Kevin's Computer Service! They will take care of you! read more

Outstanding service. Great communication. Fair price. Took my PC in Friday morning and Dave had it ready for me early Sat afternoon. Great job. Very pleased read more

Good experience with Kevin's. They fixed my computer, upgraded my HD and did so for a reasonable price. I was traveling so there were be time restraints on the project but when I got home from my travels, it was waiting for me. Highly recommend as trustworthy. read more

Alex was super helpful and made our experience at Kevin's Computer Service remarkable. We will certainly continue using them for all our computer needs moving forward! read more

These guys are honest, quick, and very fairly priced. I had a hard drive recovered, and transferred to a new hard drive. Good thing I had it done. With this Covid-19 lock down, I now have time to go through my old drives! read more

Kevin and Greg were very kind and extremely helpful with my iPhone. They were able to diagnose my problem and fix it very quick! read more

Yay!!! I'm so happy with the service I received at Kevin's Computer Service in Dana Point! I brought my iMac in for system upgrade etc... They completed the service and I had my computer back the next day. Wow! The techs were personable, knowlegeable and patient. Also, the price was fair. They didn't try to up-sell me with unnecessary changes...they gave me facts and answered all my questions thoroughly. They provided options and helped me weigh the possible outcomes. I went for all they suggested and feel like I brought home a brand new computer. I would give them 10 stars if I could. They're the best! read more

I had an emergency when my external hard drive got wet a couple weeks ago. All my computer files, as well as all my photos since 2005, were on this hard drive and I was in a panic! I looked up computer services online and found Kevin's Computer Service, which was about 15 minutes away. I called them and they said bring it on down, we're open for another hour. I had bought a replacement external drive earlier that day so rushed down there (the Dana Point location). By about 3:00 the next day, they gave me a call and said they were able to retrieve all my data! What a relief!! I can't thank the people working here enough! I would recommend this company! read more

I had an emergency when my external hard drive got wet a couple weeks ago. All my computer files, as well as all my photos since 2005, were on this hard drive and I was in a panic! I looked up computer services online and found Kevin's Computer Service, which was about 15 minutes away. I called them and they said bring it on down, we're open for another hour. I had bought a replacement external drive earlier that day so rushed down there (the Dana Point location). By about 3:00 the next day, they gave me a call and said they were able to retrieve all my data! What a relief!! I can't thank the people working here enough! I would recommend this company! read more

My almost new computer lost its motherboard, and I was devastated to lose all of my work files. Best Buy had no sense of urgency to help me retrieve my data off the computer I purchased there... I went on the search for someone to help me out of a huge bind. I researched my local area, called a few places, and chose Kevin's computer services to assist me. Kevin was on premise, and it was later in the day. He was able to pull all of my files from the dead computer and load them on an external hard drive, which allowed me to successfully go back to work. Kevin's professionalism, ability to get a job done, and sense of urgency save the day! Thank you! read more