I called Charter Spectrum today to cancel my services due to an upcoming move. During the call, the agent repeatedly attempted to persuade me to stay by lowering my monthly rate. We have been paying $230 per month, and the agent successively offered $190, then $170, and finally $150 as I continued to decline. This clearly indicates that Spectrum had the ability to offer significantly lower pricing for years, yet continued to overcharge me. After I completed the cancellation, the agent informed me that my services would remain active until the end of my billing cycle on May 12th. However, my services were cut off immediately, meaning I paid for a month of service that I no longer have access to. When I contacted tech support to resolve the issue, I was told that my services were still active and was essentially accused of lying--despite providing the error code from my TV screen, which explicitly stated that my account was no longer active. To make matters worse, the representative suggested sending a technician to inspect the equipment, which would result in an additional service fee. read more

I lived in a building with pre-wired Charter Spectrum, so I didn't have a choice. When I cancelled service, not only did they put me through a *mandatory* 15 minute exit interview, but of course they tried to upsell me on additional services that I didn't want and don't need. Plus, apparently they send people door-to-door to sell services. Terrible internet, terrible service! read more

Horrible service, do not recommend. They sent the receivers to my house in a box with instructions. They are have service technicians right? They have employees to set this stuff up right? The quality of this company has now dropped to crap standards. Do yourself a favor and go to streaming services read more

This location is closed, don't bother if youre trying to drop off equipment. Don't bother with the other location down the street either because it's not a drop off and only provides services. If you ask me, don't send it by FedEx either because ironically sometimes spectrum never gets the equipment. Your best bet it go by Ralph's and drop it off at the UPS by the CVS, David will take care of you. read more

Charter Communications - Business is closed - Television Service Providers Near Me - Whittier, California

After 20+ years of up & down service from the only cable TV provider in our area, I finally pulled the plug on them. Service technicians and a supervisor have been to our home 4 times this year to try and rectify the problems without success. I will say they have all been kind & compassionate, but when they suggest replacing our 5 year old HD TV with a new one, I can't accept that solution. Now we have DirecTV and everything is coming in perfectly loud and clear on our 5 year old TV. Sheesh! I should have switched over years ago. read more

Charter Communications - Thanks Jimmy for professionally installing our DirecTV dish and setting up the HD boxes in our home. - Television Service Providers Near Me - Whittier, California

They SUCK! Horrible customer service, lost cable but they didn't care, not their problem. Looking for a new cable company!

This org and especially the acquired company, Spectrum, are total scum bags. They make cancelling services as difficult as possible, they don't allow your services to continue if you cancel before the billing cycle end date, even though you've already paid (another lame attempt to delay your inevitable departure). Then they bend you over a barrel on any service you might want to keep (I wanted to retain internet). These tactics come from the top. Failed leaders desperately trying to hold on to a failed business model. Total scum bags. read more

Charter communications is the worst. They send a new modem that has to be self installed and if it is not installed there will be an interruption of service. Now I didn't mind installing, I am completely okay with this because it was very easy. But now charter is charging me a fee to install my own modem. Seriously charter anything for money. That fee you are charging which was not stated on the paperwork it is ridiculous. Charter really is horrible they charge an arm and leg for their cable and internet. They never offer any specials to existing customers only to new customers. Charter you really need to get it together this is why so many people are leaving and streaming now. If I didn't have to leave a star I would not. read more

terrible customer service!!!! they raise your rates 26% in two months and when you call thru just don't give a dam. i even spoke to a supervisor who told me to go elsewhere.. watch out!!!! they lie to get you on the door then they screw you!!!! read more

Awful internet service overall. Increased my price I pay only for internet 4 times for no reason provided. From 45 a month locked in by Time Warner to now 78 a month for the same service. Will be finding another option ASAP read more

Terrible internet, scams it's customers. Sad! The service promised is completely unlike what you actually receive as a customer. In addition to this, the upload speeds are so terrible that streaming on any sort of website is just impossible. read more

From the moment we signed up for service this was a surprising dissatisfaction/disappointment. One of the boxes (in my room) made noise all night long and it woke me up so many times. The way the DVR system is set up was terrible because you cannot watch the same shows or you could not search any shows and overall it was just such an old fashion system that kept interrupting and after giving them a good six months of service I decided to cancel and we are so happy now with our DirecTV read more

Going on my 4th month now. So far everything has gone well. Called to make my appointment and they came a few days later at noon to hook up my internet. I only got internet. The guy was quick to install it and test it. I bought my own router and it connected right away after set up. They offered me one but I wanted a better one =) The Internet has given me no problem. And it's super fast. Need it to be cuz I'm running 2 xboxs and a tablet at the same time all day long. read more

Charter has been okay from me. I used to use Verizon Fios and that thing was solid. No complaints except the price got to be too much for internet alone. Shopped around and found the only other provider was Charter and DSL (No dice) so I chose the 30 mbps down 4mbps up package. The download speeds have been pretty solid. My biggest complaint is that the upload speeds are so slow. If you plan on syncing many huge files and are used to Fios like speeds, this was a big let down. Charter doesn't seem to have plans to up this anytime soon. I hope they do. Otherwise I wouldn't have any problems recommending them. read more

I scheduled an appointment for services, only to find out it was cancelled, with out any notification Apparently they schedule it under another name, previous tenants, and now I have to go in with proof of address, really? I'm over this. Hello Verizon, yes I'll probably pay more, oh well. read more

Worst ISP/TV service in the country. Never been screwed so hard by a "service" provider in my life. First, internet speeds were constantly slow and TV sporadically went out without explanation. Then, when you try to contact someone about it you're on hold for hours (one of mine was 3.5 hours) and they're always transferring you around because nobody who works there knows what they're doing. To top it off, they'll rip you off when you cancel their "service" and claim you didn't return your equipment. Avoid them at all costs and keep your receipts. read more

This is a company that is run like ATT!!! Customer service by title only, no one can do anything that you call and it takes a formal complaint to get their attention. To start off I got internet to fire att to get a little faster because i was paying for high speed and not even close to that was delivered. So i paid 39 a month for 30 and low and behold i get a message that my speed is now 60 at no additional cost. Now i have had that speed for about 6 months they said now it was a introductory offer. Now my speed is cut in half and now I am paying over 60 a month. I call "customer service" and "technical service" and nothing happens except raising my blood pressure. They say I am now provisioned for 30 and they never offered it in the area. If you like being pissed off? Do you like being blown off? Do you like needing to escalate an issue with an outside agency to make a company deliver what they promised. Then this company is just what you would like If you like fast internet...good customer service...delivery of what is promised then don't even think of dealing with these idiots. The executive staff needs to loosen up their ties and let the blood flow to their brains! This is how fly by night companies run. This is not the type of companies people like to stay with!! read more

So went in to pick up some equipment yesterday seeing that I'm a new customer you would think this would be simple. WRONG!!!!! As I was rudely informed by the lady behind the customers desk. She said we were scheduled for delivery and she couldn't change the order. In not those nice ways (if you don't like your job quit ) well we called customer service and they fixed the situation. We chose to go to the city of industry office and were treated great even added a 2nd line to the account. Do not deal with the white office read more

Please avoid Charter at all cost. Charter is the worst cable and internet provider. Customer Service is horrible. Pricing is horrible. Channel Selection is horrible. Everything about this company sucks. I had to deal with them for two long years while I lived in down town Long Beach. Do yourself a favor and look into Verizon FIOS or some other cable/internet provider. I promise, you will be much happier! read more

There cable channels are constantly unavailable. The WORST cable company in America. If I did not want cable I would have chosen some other service. DO NOT CHOOSE CHARTER. read more

always problems with internet tv cable!!!! charter does (not have) any good cable movie chanels with packages every channel extra fee! netflix that came with my new tv is cheaper affordable and better movie channels for $10.00 a month! cancle cable tv with charter spectrum get netflix only! get internet only with verizon fast internet always working no matter what! charter spectrum sucks! read more

Had Charter for years, but when the honeymoon's over your bill will go way up! I was paying about $160 a month for basic and HBO (one TV mind you) decided enough was enough and canceled and returned all equipment in Dec. They promptly disabled my account which left me no way to pay my balance of $45. online. By January they had sent it to collections. Bad business, total rip off. Zero customer service. read more

Loading...... loading... loading....impossible to watch a movie . 150 a month and I'm better off with my phone.

Worst service and customer service ever!!!! I will never go back to spectrum. I called to cancel my service and the customer support guy didn't tell me that the cancellation wouldn't be completed until I turned in my equipment. When I turned in my equipment it was already the day of my new billing cycle so I will be charged a whole month of service without even having the service. Bunch of crooks! Stay away from this company and their shady ways. read more

Stay Away from Charter/Spectrum/Time Warner!!!Why is it that I get much fewer channels than a coworker living 5 miles away with the same service and why now have they taken even more of those channels away as of Feb. 2018 yet I pay the same. Their service is Horrible! When I call customer service there is apparently nothing they can do and I even got a "It is what it is, and I suggest you change companies if you don't like it!" From a customer care representative. HORRIBLE!!! Steer clear of this company! I'm a firm believer of you get what you pay for, but with Charter you get Ripped Off for what you pay for! You can't even set a reminder on your DVR for an upcoming show. Anytime you want to watch a show on Demand that recently aired on tv it will only be available to watch in SD! SD! It's 2018! Pathetic! I pay waaay to much for this crap! 0 Kudos Quick ReplyReply read more

I'd like to rate zero if I can. Hello I called in this afternoon and tried to get new internet service for my business. Jordan, I believe he is the sales representative for 90631 zip code, answered my call. Jordan provided the worst costumer service. I tried to talked to someone else but he told me he is the only one in that department. I tried to ask to speak to his supervisor, he told me his supervisor was busy. He asked me to leave my contact info and told me the supervisor would call me back. However I haven't heart back from the supervisor yet. Horrible customer service. read more

Add me to the growing list of long term customer that just pulled the plug on them. Service is very bad and their accounting is all messed up. There is no email address or contact person you can file a complaint to. Told my friends not to use them read more

I want to start off with saying that this is the first time EVER that I spoke to an agent at charter Communications that wasn't helpful at all. The agents name was jasmine. I was concerned about my bill being so high.. and all she had to say was well your promotion is up. Yes I understand it is up, but normally when I call charter they always offer me a new promotion or they recommend how I can lower my bill. I would like to say that I was unhappy with my service today and the agent that was helping me was very unprofessional , and sarcastic as well. read more

When you're city government awards a monopoly contract to one cable provider what choice to you have. What is the point of having a customer service line that no one answers? What is the point of playing the same music on hold, over and over again, interrupted only by the occasional voice message telling you how important your call is? What is the point of offering the customer the option of leaving a message for a call back but the voice mail box is full which causes the customer to call back and sit on eternal hold again? What is the point of an electronic message "call back" telling the customer to call back the SAME F***ING NUMBER THAT NO ONE EVER ANSWERS? Why doesn't Charter Communications outsource their customer service to India or some place that speaks English instead of ebonics? read more

This provider I've known this as good service,, not until my cousin and I , bills are so much charged ,,, we only had INTERNET got added of STREAMING TV ,,, we got suspended 3 times because the bills are to much till we manage to ask and there u go STREAMING TV they said $24.99 and ur statement said SPECTRUM TV $37.99 . but we told them to pls fix it because we have other cable service and they said yes but no. They can easily and quickly cut your service if non payment made , but if we ask them to fix their ERROR bills , they said yes but honestly never did . It's not FAIR right ? So from now on or go back and pls check your statement and look carefully. Customer service over the phone they are not friendly professional. Few names I can remember speaking over the phone are unprofessional!! read more

The company has the worst tech support! I called with a problem, was told my router would need to be replaced which was true. The next day a tech came out without being having been requested. He said my router needed to be replaced (no kidding)! My bill came in the other day with a $45 charge for the tech who came to my door. I called and got a total run around. I said the tech had Not been requested and was told because I let him, the charge stands. The tech reported my virus protection was preventing my internet access (absolute lie). We replaced the router ourselves, internet works fine now. Working on getting the $45 reversed, if I had known they were going to charge me I never would have let the guy in my door! Unbelievable! Avoid Charter at all costs! read more

I've had nothing but positive results from Charter/Spectrum. So happy I switched providers any problem I've had has been quickly and efficiently handled. Thank you for your great customer service & support!! read more

Called customer service toll free number to transfer service and was told they could not do it over the phone. I was told to go into a Charter office and they could handle the transaction for me there. Spent 45 minutes and drove to Whittier office. Upon my arrival, I requested a change form. I was told by a Mark @ Whittier store that this was not possible because current services were no longer available. Mark was in no way interested in resolving my request other than to up sell the other person taking over the account to a more expensive plan. All Mark kept saying was that a transfer was not possible, contrary mind you to what the Charter toll-free representative was telling me. So since there was no other option Mark got me to just cancel the Internet service all together. Additionally I advised the person moving into the home to not even deal with Charter and to give some other company a chance. Good job Mark, way to keep a customer! Daniel PS, horrible customer service skills. A bit of free customer service advise to Mark, its a good idea to show the customer the you are somewhat interested in resolving their problem even if you have no interest in resolving their problem what so ever. read more

I had Charter cable and internet for 8 years. In that 8 years we had problems EVERY DAY. The internet would drop multiple times a day. The cable would freeze every now and then. I would always call to see about rectifying the situation. After being read the script about how sorry they feel because they understand how awful it is to not have the service promised, they would always want to do a service call. In the 8 years that I had them, we had approximately 14 technicians and 3 supervisors come out. Each time they came out, all they did was talk smack about the previous technician and how they didn't do it right. The supervisors came out and still didn't understand why we had problems. They always said that it was our router's fault for the drop. I went through 4 different routers before Charter brought back their own and we started renting it from them. I'm sure I would have had more service calls but I just can't call out from work to stay home for the day to wait for hours on end for someone to come out. We moved and now I have FIOS. Sweet Jesus! I didn't realize the extremity of the poor service I was receiving. I have been here for 3 weeks now and have not had a single problem. Charter Retention called me the other day and immediately hung up on me when they realized that I was not a happy customer and they didn't want to hear my rants. GOOD RIDDANCE! read more

Charter sucks. My service has had a lot of problems. I get pixelated images, service interruptions, & annoying error messages constantly. I think I'm going back to direct t.v. . My t.v. service was way better with them. Thanks for all the interruptions charter. read more

Was told Internet would be hooked up between 1 and 2. It is now 3:40 and still no spectrum/charter tech. Yelp really needs a 0 rating for businesses like this. read more

Whittier Charter Cable has terrible service. My parents have had technicians come to the house often and are never able to fix our frequent internet disconnects and interruptions. We pay over $100/month for service that is unreliable and unstable. Either move to satellite, use mobile internet, or find another ISP. There are not many to choose from in Whittier unfortunately. Time to upgrade infrastructure and get your act together Charter. read more

Update! So i sqauwked loud enough to be heard. I also filed a complaint with the FCC. Once this was done, Charter showed up a day later and changed the line from the pole to my modem. Gotta say, its a lot faster now but we shall see.... read more

They (Charter) must be in bed with the City of Whittier. Antiquated service for TV Very deceptive price gouging Bad attitude from customer service, they say one thing and then stab u in the back. I'm turning in the boxes today and hopefully will never have to deal with them again read more

A scheduled appointment was automatically cancelled twice in one day! They had the wrong telephone number in their system, even though it should have been corrected after the first cancellation. They wasted 7 hours of my time! Deplorable service! Time to switch cable carrier. read more