I give Charter one star only because I have to give it something. They lack any integrity or ethics. They are the bait and switch scam artists of the century. FIRST, I have been subjected to their predatory phone calls on a near daily basis "offering" me phone service. They attempt to appeal to my being female as a reason for getting said service. I need to protect my family in case cell service is out. When I say I have no intention to get phone service, the pusher decides to say, "Well, when you decide you care enough about your family's safety, give us a call." The audacity, quite frankly, they cannot offer "safety" if their lives depended on it. The phone service is dependent on the Internet and cable connection which is ALWAYS OUT. They offer the opportunity to use your iPad and smartphone to schedule shows on your DVR when you aren't home. The only catch is, they don't offer the cable box that they boast about in their commercials. Bait and switch. Get you to go for their service because of the bells and whistles they advertise in their commercials in your area, THEN, when you attempt to use that service, you are told it's not available in THE LARGEST ENTERTAINMENT MARKET IN THE USA. Really?! And...the search feature is absurd. When I want to watch Star Wars for example, I can't just type in S-T-A-R to narrow the search. I have to select S. Then scroll through literally hundreds of shows starting with S in alphabetical order until I find it. Then, I can attempt to select it, HOWEVER, there is no telling what time it's for, what date it airs. Or which channel the HD or the basic channel. Didn't know how many shows start with S in English, Spanish, Armenian, and Korean in Los Angeles!! Since then, I haven't turned on the box. I am quitting my abusive "relationship" with this sorry excuse for a company after less than a month because of its unethical business practices, and lack of any integrity. read more

This is the worst service I have ever had! They are a joke. Wifi sucks and so does the cable! read more

this has to be the worst cable company in socal. If you have problems beware, customer service is terrible, the signal scrambles often, and they want to charge you for every little thing when you call. I always try to talk my parents into canceling their account because its so bad. This company is another great example of how service in America has gone way down hill...... read more

Number 1 worst company, hope close down soon. The wifi is not working i make phone call they tell me will send someone come in take look is free , I ask many many time for sure it is free! She say yes on the phone,but after they came check, they charge me$60 for service, it is cheating so suck. read more

I just called the general number to get more information on services and the guy I spoke to was super rude!!! He tried to push me unto the $30 bundle deal. When I asked if I had heard him correctly he tried to tell me I wasn't listening. When I confronted him on his rudeness he acted like he didn't know what I was talking about. This is not the way to represent the company you work for buddy! He also told me internet rates were based on the economy. What!!! Unfortunately my interest in Charter is completely dead now. I'm so disappointed!!!! read more

Bad experience. Tried Charter for a one month period, free of charge to see how we liked it. Salesperson nice. Installation person nice and he said if we needed to cancel this service, he would come out and put everything back the way it was. System was installed quickly. Received 4 dvr's, 1 hd receiver, telephone and internet services. The telephone and internet was just fine. The quality of the picture and voice on the tvs were not up to par with directv. The representatives from the office were not pleasant. In addition, this is not a whole house system so if you taped something on one dvr, you had to see it on that dvr. My wife was not happy with this set up so I called my my salesperson and he said to take the equipment back to Charter with no charges. All wires had been cut and a lot of rewiring so I could not put everything back as it was. I called salesperson and installer. No more answers from them. I called Charter and asked who would put everything back and they said that would be Directv. I asked to speak to a supervisor and they did not let me. Directv did handle everything quickly and professionally. They came out 45 minutes after I called them. I returned Charter equipment to their office and I am glad I am through with them. Don't fall for their free trial. There may be some taxes you may have to pay. Still waiting to hear from Charter. If you try Charter and like them, good. If you don't like them, It will be quite a hassle to return the equipment (no boxes for equipment) and get your other provider to put everything back to normal. Directv handled everything professionally. read more

Charter's Internet is pretty reliable. I've had one outage in the last two months. Like other cable providers, their upload speed is much, much lower than their download speed. Their customer support is terrible. I've had an issue accessing some of their services, and I've been calling for more than two weeks with no resolution to the problem. They always say they will have their tech support call me back, and they never do. Every time I call, the representative has no clue as to what is going on with the issue. Their base television package is quite generous, especially if you like sports. It includes the NBC Sports Network and Fox Sports 1 & 2, with most other providers make you pay extra for. read more

Being a Charter customer for 20+ years, I can say it is the worse, I have been on the phone trying to speak with someone who can help who says hold on one moment And you will hold and hold, awwwwww I even tried going on line and try to speak with a operator which has also been changed. you have to ask a question, that dose not help they treat there long term customers like ?????. The only provider we have is charter. also can not watch T.V with out so many black outs, and glitches which can drive a crazy lady nuts. I really wish they would stop trying to top other companies and truly stick to the service they had. Looks like Direct T.V. will be coming to my home soon. read more

Awful service and continued to get calls from their marketing department while I was at work after telling them I would close my account if they continued to call. They continued to call and so I closed my account with them. Good riddance. read more

5 stars for the installers. 1 star for the company. I called for Internet service ONLY. I was clear when speaking to the rep Internet only. The installer had the order for TV AND INTERNET. I had to call and fix it. Of course you have to speak with 2 different people to fix the problem and they still try to sell you stuff you don't want again, so you have to justify your choice again, which is disrespectful to my wishes. The Internet is great, I just wish they would treat their clients with more respect. read more

I wish I had fios in my area... I am stuck with joke a service. It has dropped twice tonight and that's a good night. I call Verizon about once a week to see if fios is on my block yet...sadly no. Charter is the worst Internet provider I have ever had... the worst. read more

Avoid using their AUTO PAY system whatever you do! They deducted $190.81 from my account without warning or notification. $79.99 was from an old auto-pay they admit should have been cancelled but wasn't. Another $50 was for a service the installer said he performed but didn't and to which I had not signed for. I was told that since they took the money from my checking account that I would have to fax a copy of my bank statement showing it had cleared the bank before they could issue a refund. But they will gladly credit my Charter account. Meanwhile my account is in jeopardy of being overdrawn thanks to their negligence. read more

Charter Business is horrible. Their customer service is horrible. I was on hold for 15 minutes and then rep came...kept on repeating same questions atleast 3 times. horrible service. read more

Charter spectrum is terrible the picture pixelates all the time you can't watch what you want you have to change the channel and watch something else until that pixelates terrible service they been out 4 times to fix the problem with no results. The Internet also goes out a lot and has no signal it's been a year since I've had the service and it never worked good it's a shame how this company takes your money and don't provide the service they advertise. Charter Spectrum Sucks!!!!! read more

I called to get a internet and Tv service.....I spoke with a lady and I got the service for $125 (TV, internet and phone) cause a promotion,; I asked to the lady if it was the price al the time and she said "yes" for sure...well the 3 first months it was the price but after $ 10 more and the next moth $ 15 , I called to the company and a guy told me that my bill is gonna be more the next moths....I have to cancelled the service; too much for the quality of service they offer....Hopping never again I will get the services of this company read more

Do not use charter. Worst company when it comes in customer support!! They switched off our account with Verizon and didnt even bother let us know that they had trouble getting our account set up. We are stuck with no service at our business!! It's a nightmare read more

Avoid at all costs.. The techs are rude and they do not resolve your Internet or cable problems... I still don't have my cable or internet...Adios Charter get your crap together... read more

Awful! We originally signed up just for internet (mainly because it's only 1 of 2 companies in our area). We did have a great deal but then they talked us in to trying the cable. We were assured there is nothing to loose since they have no contract. Well, the platform is so bad. We rarely watch tv and it still bothered us. They didn't give us a DVR (which they promised) and you cannot search for a show. You have to know when it is on to find it. It doesn't compare with any cable that we have had and is very out of date. So, we cancelled the cable portion and our internet went up from the original price. They did not tell us that we could never get the price again. So, after many phone calls, we were told that it's just cheaper to add the cable back and were assured hat they upgraded the system. Well, the tech came out today and told me that nothing is new. Same old crummy system and the sales guy lied to get his commission. I could go on but you get the point. I wish there were more options in my area because I'm sure we will just cancel this soon as well. Unfortunately we have no choice for the internet so I'll deal with it until we move out of this location and can choose a better provider. read more

Worst service ever!! Have of the time it doesn't work. The screen goes blank for a second or, so often. Old and , bulky cable boxes make a lot of noise. read more

I DO NOT recommend Charter Communications for any of my friends or family. This company has the worst service ever. I cancelled my service with Charter, but after 2 years they tried to collect a bill telling me I didnt return the cable box, and didnt pay the month after cancelling the service, although the box has been returned and service has been cancelled. Terrible! AVOID Charter Communications read more

Poor Customer Service! Employees are very unprofessional at the Whittier location. There were 4 employees at the counter (none on the phone) while only one helped the line of customers. They are not friendly or helpful & have an attitude. Also, when you call customer service, their answer to everything is they always want to send someone out. I don't have time to wait for someone or am going to pay a fee for them to come out because of their poor service. Their commuication of updates is poor with one letter only, while they'll call you every hour, every day when it comes to billing. read more

Went there to get a modem for Spectrum, but apparently they are not 100% integrated. The person was nice enough to give me some address to go to, but to only find out they were closed on Saturday. read more

A salesman entered our gated community and told us about the great deals Charter was offering. We had Verizon Fios installed but our monthly bills were very high for the service we were getting. So we listened to the sales guy's pitch. It had some great incentives. We wanted to save some money on the monthly bill so we promptly cancelled Verizon and signed on to Charter. The first day was good. Service appeared solid. Then two weeks in our first DVR box went down. They quickly replaced the box. We even had a supervisor come by and asked us to review the tech's service. Little did we know that would be the last time a tech would actually come out. Soon our TV's started having issues. We would call Charter Communications and basically had to service our own problems with the customer care person on the other line giving instructions. (That is if the robot who answers all calls to Charter will let you get to a tech support person) Basically I am servicing my own problems because in order to get someone out we have to wait anywhere from 24 to 48 hours to have a service person actually come out. The agents you speak with appear friendly but basically know NOTHING. I solve my own tech issues. The lower cost means nothing if you don't get to use the services provided. Tonight we spent 3 hours with no PHONE, no NET, no TV and no WI-FI. It was a long night. They promised a call back when service came up and they never called back. My advice? Choose another provider in the area and save yourself the headache. The reduction in price is not worth it when you get no service. read more

Sun goes down.. Stay away from my house! I am sick and tired of Charter sending door knocking sales guys to our homes in Whittier. After the sun has gone down, the knocking needs to stop! 4 times already 1. Salesman came directly to car when pulling up to my drive way SCARY! 2. I'm walking out to take out trash and Salesman starts asking if my husband is home?? Am I "name" by the way, they know my name from their company records! Isn't that private!!???? 3. I'm rushing out to grab dinner see a guy walking fast towards my car.. My husband is in his at this time.. He's at my CLOSED window!!! And says Your "name" w sales pitch.. Talk about pushy! 4. My neighbor had just left my house, heard a knock thinking it was her... Nope! It was Charter Salesperson! All after the sun is GONE!!!!! Leave our homes alone!! If it's dark!!! I think your too late to sale absolutely anything ! I'm tired of this intrusion to my privacy. read more

Really bad internet provider. Multiple outages during last 1 month. Please don't go for it. They don't even provide an expected time of restoration, you wull have to juat wait and wait and wait. read more

Shortly after our original review, we switched to Fios-Verizon. It is fantastic

Bad customer service. One other customer was there when I went into the office and three desk workers. Two desk workers were sitting there doing absolutely nothing, while I waited in line. After about 5 minutes I let them know I had a dog in the car and only needed to drop off a modem. I was parked in the shade with the windows down but I was still worried. The two at the front not doing anything told me the other man who was helping another customer would be with me soon. Glad to be done with them. read more

I don't know why there are so many negative reviews and complaints. I've came here twice for equipment replacements due to slow internet and equipment return. Both took less than 5 minutes which was pretty impressive during afternoon. The workers were super friendly and very attentive. read more

I went to Charter for TV because I'm on a limited budget and Dish kept raising their rates. Also, I had their internet & phone, which I have had very few problems with and the internet has been good. I have to say I HATE their TV service! Ugly interface, limited information on programs, I've had my box replaced 3 times because of pixilation, frozen screens, you name it. The one I currently have is bad, too. I have to put the sound way up just to hear it, and my TV buzzes in the background. Also, you can see color bars floating up the screen. I am going to change to another carrier - just not sure who yet. Oh, and they recently raised my rates, too. At least with Dish, I got better quality TV! read more

Really? Missed a payment due to travel. I payed the bill and now I get a call every 15 minutes about my past due payment. Yea, they leave a message about pat due bill. I have to call an give them a confirmation. Time to look for another internet provider. Last month with these blood sucking leaches. read more

I had Charter for about 4 years, I had the full service package including cable, phone, and internet. In the first year, the internet service was reliable with not many issues, I was able to stream live video, download pages, etc. Charter then changed their internet and required me to buy a modem for $50 and it would be month to month with no contract. I switched because I had no choice. A tech came out switched out the modem, router and the problems started from day one. The internet would interrupt, daily, it took forever to download a file, and the buffering for video play was horrible. I could say I've had about 4 techs come out and they would replace the router, since them I had to rent the modem from them, because the one I bought from them, wouldn't work anymore (according to Charter). Replacing the router, modem, and whatever else they did wouldn't correct the problem. I finally got fed up and cancelled my service and signed up with ATT. My gosh what a different, I could download, stream video, the speed is awesome. Cant believe I waited this long to switch over. I you require reliable internet. DONT bother with Charter, the service is horrible. Save your time and money. read more

i hate you charter!!!!!! your service suckssssss!!!! just die off like direct tv!!!! please some other cable company buy them offfff

I've been with Charter for exactly 1 month - all I can say is, Charter's service is incredibly schizo! If their internet reliability could only be as good as their customer service! EV-ERY day since I've had Charter, the internet cuts out at least twice, but sometimes up to 4 times each day. Their customer service though is top-notch - quick to assist in getting me back online, and even sending out a technician once or twice, at no charge & with convenient scheduling. But how does that help me if I can't rely on the service I'm paying for, even though it is cheaper than AT&T? I want to like Charter, but I feel like I'm spending more time on the phone with them than using their service! They have one last chance before they lose me back to AT&T (yes, I did switch from AT&T to Charter, thinking I'd save some money.....but at this point, I'd rather pay the extra.) read more

Charter Cable is so expensive. The picture was horrible. With my internet it was running $172. a month. I have 4 TV's and the boxes they charge for everyone. The internet is $59.99 a month so that means I was paying almost $115 for crappy cable. The picture would always freeze and go out. One month I had them out 4 times to fix the picture. They were always nice about it, but still come on. I got DirectTV for $74.62 with 4 boxes. They were in and out in about 2 hours. The installer was wonderful and knowledgeable Like they say "Get rid of cable and get DirectTV!". The funny part is when I returned all my boxes. The guy (KUA) at the counter at my Charter office was rude. I brought back the boxes in a DirectTV box. I waited at the counter while the guy was on the computer doing something and would not acknowledge me until he was done. then he looked at me and said "take them out of the box". Really, that's how your going to talk to me? He was rude the whole way through. Kua, get a job in another dept, this one isn't working for you buddy. read more

So here is how these f*****s work. On 9/16/15 I had a "technician" come to my house and install a box. Since I had dogs I told him to wait a minute while I put my dogs into the garage so that he could do his work, When he was finished (knowing that I had dogs) he left my gate open and left. Seeing that he left and not knowing that he had left the gate open I let my dogs out of the garage. He claims that he yelled into my house that my gate was open and to shut it but I never heard him. Nor do I know why since he walked out of the gate why he didn't close it himself. Later that day when I went to feed my dogs I noticed that one of them had gotten loose. Later that day we found that the dog had been picked up by the Animal Control and was in the animal shelter. Upon contacting Charter we were informed that we had to make damage claim. Within an hour or so we were contacted back by the Claim Agent (named Fernando, no last name) and told that our claim was denied since the Agent had spoken to the installer and the installer claimed that when he left the backyard that he yelled into the house for me to secure the gate. The Agent told my wife over the phone that if she was not happy with the outcome that he could have the installer come over and confront me about the situation. Not seeing a point in this I let it go. Three weeks later my wife called me saying that I needed to contact the Agent concerning this matter because the case could not be closed until I did so. I contacted the Agent and he was adamant (as he was with my wife) that the claim was denied due to the statement from the installer. When asked by me then why did he have me call him he really had no answer. In fact all he could say was that the claim was denied. So I decided to call the main customer support to file a complaint on the Agent and the installer. After a run around and a lot of phony sympathy it was still deemed to be me that was at fault that the installer left the gate open. I was even told that it was my fault because I had not checked to see if the gate was left open. Which I had actually started out to do was sidetracked because I had stopped to pick up the mess that was made by the installer who had left tools and chairs scattered all about the patio area. This is a company that refuses to take responsibility for the work done by those hired or contracted out to. Now it wasn't a large amount on money to retrieve my dog and all I really wanted was for Charter to take responsibility for the inadequacy of their workers service. But I guess it is against company policy to take responsibility for anything that might lead to their having to shell out any kind of compensation. So be aware of this if you decide to do business with them. Myself personally, Ill rip their box out myself and deliver it to their nearest office. I will not be doing business with people such as them. read more

I have Charter Communications - who farm out their hookup services to random companies: I moved into my apartment about 2 years ago and Charter had the monopoly in this 5 unit building. It took about a months and 4 service tech to come out before I said I had enough. I had to say that I would sue the company for screwing with me before I got any cooperation. The techs would come out and new that they would have to install a new cable on the second floor unit I have. I was told that Charter would have to send out an architect for some made up reason to not have to go on the roof and install new cable. I was told by the last tech that came out that it would take four hours to install the lines in my unit; and he did not have the time because of other service calls. I had to threaten a lawsuit before he would install new cables; this had to be done due to the extensive SPLICING on the current line. It cost me an additional $80 to my monthly service charge for the following month. My service has been really slow, I had my computer service and an upgrade it was not expensive and not the reason my computer was running slow. My internet crashed again due to splicing on my new cable line. The tech that came out disconnected the other tenants cable from my cable line, the other tenant also pay Charter Communication for rip off services. Learn this word SPLICING if you live in an apartment. Get the company name that has been farmed out to do your service and before the tech leaves have them sign the service receipt stating that you have an original cable and there is no splicing; then have the tech show you their work. There are green or red tags that are attached to your cable line' you should only have one tag. Also, there are no direct phone lines to Charter Communication so you have to have a supervisor do an email to the field supervisor bigger mess than space to type. Charter Communication is a rip off: CFR - Splicing is illegal, especially for Charter techs that do it. You pay for a cable line than you should get a cable line. Looking for anyone to do a class action lawsuit..... read more

ABSOLUTE WORST COMPANY (entirely) I have ever dealt with. Their customer service reps are terrible, he flat out told me "no skin off my back" when I advised him I needed to carry service over to my new address. So naturally I cancel my service because I will pay good money for good service but refuse to give anymore to such a shitty company with even worse representatives. Upon cancelling my service I see I am scheduled for an autopay of DOUBLE the amount I typically pay. When contacting their terrible CSR again I was advised "because of the merger not everything is set up ye" IS THE MERGE IS NOT COMPLETE WHY PUT LINKS TO SPECTRUM ON EVERYTHING WHEN SPECTRUM CAN'T DO ANYTHING! The idiocy from this company is more frustrating than anything. Not to mention, the internet is constantly "unable to connect" due to whatever else nonsense they have going on there. SAVE YOURSELF A HEADACHE AND GO TO AT&T, FRONTIER, or just about anywhere else. read more