Tim is a very nice guy and professional! Installed the 85 inches before the World Cup! Super!read more

Tim was great! Installation went without a hitch for a 65" TV. Super nice! Took about 20 minutes…read more(give or take). Price was great. I'd definitely use this company again!

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

Had a great experience being helped by LUIS. The wait time was about 35 min. In total, it took me…read moreabout less than an hour to get in and out.

Consistency in customer service would be ideal. First time I visited it was a hit...guy (friendly)…read moredirected my father and I to Justin who was beyond helpful and professional! About a week later I returned and the employees were somber; my service representative was dry and unhelpful. I went in to exchange a modem and router and replace them with new ones. As we replaced them at home...we could not figure out why something was out of sort. We contacted Spectrum to have a technician come out. Turns out...we were given the same type of router or an old one instead of the new model that I initially needed. Gotta cross your fingers when visiting this location...it's a hit-or-miss!

Been a customer for 7yrs and relaized my bill was over $120 for Fiber 500-I called to lower my bill…read moreand first spoke to curtis who put me on hold mutiple times and generally did not care to help , he passed me off to chris who apparently is an ESL student or victim of TBI and was less than useless. Next was Corey- who sent me to the correct person once I asked" how do I drop off my equiptment". Finally, Alicia- in retention- We got my bill down to a1/3 of what I was paying. All in all, I will never get those 34 minutes back but atleast Im saving close to $80 a month.

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

It Mobile service. This site shows up as closed but I called the phone number & the person that…read moreanswered was very courteous. Business will go to your place if needed. They offer mobile service which worked fine in my case. Very knowledgeable had my tv working in less than 2hrs. He was clear and helpful. All my questions were answered. Service was fast efficient and very reasonable. I will certainly recommend the business.

I had a really positive experience with Moy. He was helpful over the phone when I first called,…read moregave me a rough estimate of $90 for replacing what we suspected was a burned out capacitor and power supply, and told me he could get my tv done the same day I brought it in. When I brought it in, he was helpful and friendly, had me drop it off and called me back later that afternoon with the news it was done, and the total cost of parts and labor came out to $85. I definitely would come here again if I have future issues.

The worst service ever don't go there, they just want to make a sale, I have asked for help…read moreseveral times and get the round around store tells me to call support then support tells me to go back to the store round around hell.............these guys no nothing about the phone or what compatible. they just want your money!

So I came here to upgrade my phone and when I walked in there was only one employee, Thomas. He was…read morealready helping another customer but still took a second to greet me and ask me what I needed today. He was super patient with the other customer and when he finished he immediately came to help me. Thomas was super friendly, helpful and honest. He gave me an amazing offer and even found promotions I was missing out on, so my bill came out to about the same even with a brand new phone being added. Customers just kept coming through the door after me and he would still greet them and be super kind, even when most would be annoyed. I felt very taken care of and the value of service was amazing. Seriously this guys deserves a raise!

If could give this place 0 stars, I would!! My dad sent my TV and his to get fixed here and the…read moreperson he dealt with demanded he paid the full price in order for him to start fixing it. My dad paid $400.00 and after THREE months we still haven't gotten our tvs back!!! I wish I would've seen all of these reviews before having my dad send our tvs to this horrible business. They should not have their "business license"! This "business" is a SCAM!!! The man that attended my dad has been giving him back to back excuses since MARCH. Saying that he is in the hospital and keeps delaying the days he says he will have it ready. Also, sending my dad pictures of him in the hospital saying that's the reason he doesn't have our TVS ready. I'm sorry but as a business you shouldn't be running if you are in n out of the hospital?? Excuses excuses that is not going to resolve the problem were dealing with. I want my dad's money back and our TVS, fixed or not!!! Super unprofessional and unreliable I don't understand how this business is still up.

I am providing an update. The owner of the shop (Leonard) contacted my husband and refunded the…read moreamount that was paid in full and returned our TV (it's still not working). He apologized and shared that the person that I dealt with was a technician and the owner shared he was unaware of how the technician was conducting business. Mr. Leonard is a nice person and understood reasons as to why I was so upset. I still have a broken tv, but at least I was able to get it back and my money too. Hopefully, in the future, if you decide to go here, have things in writing and deal with Mr. Leonard directly. Expectations need to be very clear in order to avoid problems.

Let me start off by saying that I have been a loyal customer for over 11 years and I typically…read moreupgrade my phones online because i don't like dealing with Sales associates. Trip #1 - December 14th I had an appointment on December 14th at this store because I was looking into possibly adding a line to my account and upgrading my device at the same time. My daughter had T-Mobile and they have the WORST service and she was not receiving any photos unless she was connected to Wi-Fi or on my Hot Spot. I explained all of this to Veronica the sales associate that helped us out. She mentioned about the current promotion where I will be given one line for FREE as long as I BYOD (Bring Your Own Device). She said my bill would not change, I would pay the same amount I was paying which was $140, then she mentioned, it would be no more than $150 with taxes. She offered me a FREE Apple watch which I declined for $7.50 more(50% off due to me having the Ultimate Plan). We upgraded my phone from 14 Pro Max to the 17 Pro Max. I kept my 14 Pro Max because she said I did not need to turn it in and suggested I can use it for the FREE added line if my daughter's T-Mobile iPhone did not work when we transferred the line over. Once we processed everything, I would have imagined she NEVER told me anything about the $40 activation fee. I obviously know about it but she NEVER disclosed it. My daughter and I left. Trip # 2 - December 15th By this time, I had already set up my 17 Pro Max and I walked in to the store on Monday, December 15th and was helped by a gentleman. He helped me transfer the FREE line to my daughters old T-Mobile phone, we transferred her phone number in. While we were there, I decided to get the Apple Watch, I confirmed with the guy that the device was FREE as long as I paid for the plan which was $7.50/month. I said okay let's do it. He told me it would be shipped because they did not have the one I wanted in-store. Fine, I have no problem with that. AGAIN, he never mentioned a $40 activation fee for this device, but I KNOW of it so I keep this in mind. Wednesday December17th I received the watch and I activated it. Everything was okay until the following morning when I received an email with the changes made to my account. I reviewed it and there were 2 apple watches on my account. One activated on 12/17 and one 12/18 - mind you I only got ONE! I contact customer support, the lady on the chat removed the extra device (IDK HOW THAT GOT THERE) we move on. Days later I noticed my bill is high, okay normal after making changes) I decide to ask the Chat agent and they told me I was paying for my daughter's line. So i am confused because Veronica told me the line was FREE. Trip # 3 - December 22nd I walked in because I wanted someone to help me understand my bill. I was helped by a younger girl and I did not get her name unfortunately. She reviewed my account and she told me that the extra $10 charge was what I was paying for my device, she said even though I did not turn in my 14 Pro Max, I was given a credit for it as if I did so the $10 was the difference I would need to pay for my device. I said okay well Veronica NEVER told me this. So I reiterated why was the charge showing up under my daughter's line if I suppose it should be a credit for my line, she insisted that it was for the phone and I was getting a good deal in which I agreed and said yes it is a good deal but if I was told by Veronica that the line was FREE, I should not see a charge for a PLAN on that line. Then she told me "this is why we tell customer's their first bill will be higher than usual" and I responded "YOU may tell your customer's that but not Veronica, she NEVER told me any of this" she then proceed with "okay let's calm down, let's calm down" which pissed me off because I do not need her talking to me like I am her child. I then told her that I did not care if the deal was good, if they tell me something is FREE, do not charge me for it - it can be $2 for all I care but do not MISLEAD customers so that you can meet your daily quota and commission. this young lady was zero to no help. I left the store upset because she did not take the time to explain clearly. I went home and decided to pull my bill in PDF format (I should have done this at the store) because I clearly saw the $10 Plan charge for the "FREE" line. it was late at night so i decided to get on the chat to speak with an agent. I spoke with Eva, super helpful - she confirmed that Veronica misled me and did not disclose that this line was $10 after a $45 discount of the line + $10 discount for having auto pay (cost of this plan is normally $65). She made it right and was able to speak to her supervisor which approved for them to honor the FREE line for the 36 months as TOLD by Veronica. This will be my last time at this store. Associates need to learn to BE BETTER and tell their customer's the TRUTH instead of lying so that they can earn their commission.

This place. Has like 10 people standing around…read more All chit chatting not busy looking. Not offering to help anyone. It's like you have to beg for help. Ridiculous. And once they do decide to help you, they are still bothered and act like you owe them something or they are doing you a favor, their attitude is Just horrible. Been with Verizon for almost 30' years now. And this kinda service makes you think about it. I ended up walking out and calling customer service and they took care of what I needed.

I'm a return customer and had my second TV hung up by Malik from Ice Mount'n today. It was an 85"…read moreand I knew I had to call in someone I trusted. Requesting service was super easy with Malik, who was responsive, professional, and friendly. He got the job done efficiently and to my expectations. I 100% recommend giving him and his team a call for your next mounting project - there's no one better!

We had a pretty good size job for Malik. First of all, he…read morewas insanely fast to respond and engage in a discussion about the job. He has a great confidence which gives you peace of mind that he knows what he's doing. We agreed on pricing and he was available the next day. He installed one 55" tv in one apartment (parent who lives in the same building) and in our TV's were a 43", a 55" and a 65". Malik was on time, communicated by both phone and text, was a total pro. The job done was great. Here's the thing that matters - we were unhappy with the height we selected for the big tv. When J communicated that to Malik, he offered to come back complimentary and make it right which he did the very next day to perfection. Highly recommend Malik.

I needed a Samsung battery replacement and they were very fast with the repair. I recommend this…read moreplace for your cell phone needs.

Honest quick, good work. Trust worthy business. Cleaned up…read moremy charging port on my iPhone 14 max.