I'm still pretty old school, I remember when places like J.C. Penny and Sears would be packed with customers. People try to say Now places like this are ghost towns and something out of a walking dead scene. I think of course it didn't help that they took down the Whittwood mall which I'm sure many would agree with me on that. Anyway, the store looks the same as it always has. It's clean and stuff is where it's supposed to be. The customer service has always been pretty good. I guess if we keep feeding the Amazon beast it will be the only place we buy things from. read more

JCPenney - Department Stores Near Me - Whittier, California

I love coming here for work attire. There's always a great variety to choose from, and they often have awesome sales.

My husband and I came here and found a beautiful Morganite ring and diamond earrings! Nathan was extremely helpful and had so much patience for us. He let me try on anything and we never felt rushed. Also this place is definitely coming up for jewelry and amazingly affordable prices! Definitely come ask for Nathan and see what they have! read more

I got a couple of shirts from a rack with a sign advertising a 70% discount when I went to pay the cashier told me oh no it's up to 70% off. So you actually are not getting the 70% off you're only getting in 20% off. I personally think that is bad business. Jc penny is tricking the customers. That's how you lose business. read more

Bought home a pair of Levi's for a Christmas gift. When wrapping I noticed a tear in the fabric possibly from the anti theft tag. We returned them and the staff member was super friendly and efficient. We had to order the size, but they went out of their way to accommodate us. Picked up the new pair today and the gentleman that was in the customer Service dept was also super friendly and efficient! Good solid store that we've shopped at for over 30 years! read more

Angel in the portraits department is an Angel, super sweet and patient! She directed us well, Love her! read more

JCPenney - X mas pics - Department Stores Near Me - Whittier, California

The prices are not the same when you get to the register...the price clearly said 19.99 and the so Called manager I talk too tried to Argue with me!!!! I told her I'm in customer service for over 25 years so I know how it works.... read more

JCPenney - The price on the rack... - Department Stores Near Me - Whittier, California

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JCPenney has been a great stor! I have been shopping at JCP for years! They have great sales on various merchandise items. They offer reward discounts and inform you during checkout if you would like to use your rewards discount your purchase. The employees are vey friendly and welcoming! I will always shop at JCP-- this is my store! I always have family buy me JCP gift cards for my birthday or Christmas present. I love JCP! Thank you! Dorene G. read more

This is a review for the Jcpenny portrait department. I typically go to the Brea location but since moving to Whittier this was a closer option and man do I wish I would have just gone to Brea. I had an apt today, December 13, 2025. The location wasn't packed compared to the Brea location. I guess that's the only good thing about this location. Anyways, the entire session was SUPER rushed. The woman who took our photos was nice but she must be new to photography because she didn't direct us, pose us nothing. She took one shot and on to the next person. I totally understand that it's Holiday session but that shouldn't mean that quality of the visit should be less than spectacular. At the very beginning I was told I could choose two backgrounds.... Well the " photographer" only used 1 background. When it came down to view my photos, I didn't have many options to choose from and literally hated them all, minus one. I told that to the lady who was showing me photos and she could honestly careless (typical young employee). I'd also like to add that I did have a Groupon that the employee entered and all of a sudden when it was time to check out my code no longer worked... duh, the first employee redeemed it. Because I was completely dissatisfied with my photos I didn't want to pay the $9.99 for shipping because I didn't want the physical photos. I was okay with just the 3 digital photos my Groupon came with since again every picture minus one was shitty. So the lady at the register, she wouldn't give me her name but another young employee with glasses said that it was fine that should would just charge my card the seating fee which and not give me ANY of the photos. When the first employee told me and I saw her remove the shipping fee and would simply give me the digital ones. The emotes with glasses was extremely rude and threaten multiple times to just charge my card and not give me anything. She then tells me to call Groupon about the invalid code and when I do GROUPON TELLS ME THE MERCHANT REDEEMED THE CODE. Gave me the time and date. The employee with glasses refused to give me the managers name, her name or anyone else's name and she didn't give me a number to cooperate. I don't understand how a business is ran without a manager on duty. I had no problem getting the managers name when I called Brea, that employee gave it to me no problem. ( that's the manger the girl with the glasses had been speaking too) This location absolutely sucks, the employee suck, minus some tall dude ( he seemed very nice) i do plan on disputing any charges that are made and hopefully the manager does end up calling me to discuss this manner. Very disappointed read more

Excellent and ease of customer service from Anthony in men's. He helped us order a couple shirts making it very easy and simple while helping us save money. read more

My first time coming here for the salon and I will definitely be coming back. It was a last minute decision and wasn't sure if they would take walk ins, I'm glad I decided to take the chance. I was greeted and taken back for my hair cut right away. Maria was super sweet and cut my hair perfectly! read more

I recently took my kids to this salon as they are currently having a sale for back to school for kids haircuts. I was very pleased with the service from our hair stylist Mary Rios, she was great with the kids very patient with them. The location is bigger than it looks from the outside. I have always know about this salon but never tried it before and I was very pleased. All of the staff were very welcoming and it made our experience even better. I will definitely continuing to bring my kids here. read more

I am very delicate when it comes to cutting my hair and my wants are always met when coming to Maricela here, I give her the idea of what I want she discusses it with me and makes sure that I wan to follow through and always ends up turning out amazing, she never cuts of to much and has great recommendations. My hair comes out soft and looking great every time. read more

I have been to the salon twice last year and each of my appointments have been so so. The last visit I made a appointment with a specialist and unfortunately they were backed up so I was taken cared of by another stylist. I did request a cut and blow dry but she had ended up just doing a wash and cut without blow drying. It wasn't until we were checking out she then realized and was charging me for a service I didn't end up getting. I told the stylist I didn't get the blow dry has seen with my wet hair and tons of mouse I ended up being charged for the wash and I left. The plus side, if you are a new client there is a coupon available for a salon service discount with the JCP APP. read more

Huge parking lot. Went to beauty section to look for a body soap I saw online. The two ladies that helped me find it were so friendly and even notified me that there was coupon for thirty percent off. They helped me find the checkout line too. The store is still a bit outdated interior wise, but the customer service is amazing. read more

The Staff are very polite and welcoming As I walked in the store on 12/5/23 to do a online return it was quick & hassle free I was greeted by 6 employees. The cashier was helpful as well as I was doing my Xmas shopping some items had no tags & she did a price check that happened to be on sale . Not only that she honored my coupon . I was a very happy customer purchasing over $100 on sale items. The store is very clean , neatly organized, and very affordable. read more

JCPenney phot studio is a joke. They overbook and lie about their appointment times and availability. Don't trust them at all

Rude employees. I was making a purchase near closing and they had locked the doors near where my car was parked. I explained I am disabled so could not safely walk around the entire building. The woman who seemed to be in charge shrugged and walked away...then ignored me when called after her asking if someone else could assist. As a result I had to walk around the entire building and tripped on a crack in the pavement in the dark and wrenched my back trying not to fall. Thanks a lot for your concern and compassion JC Penny's. read more

Yes this JCP is messy, aisles are crowded, unorganized. I went in morning so I wasn't expecting the cluster but it was there! Long lines even though 4 registers were open. Things were soooo sloow!! They do have great prices tho' confusing due to everything being everywhere. I love JCP so whatever I just try to make the best of my visits. Yelp review challenge 62/100 read more

Many of you might not know there's a great hair stylist named Octavio working who has been doing my hair for years. This afternoon he trimmed my hair, and decided to go with balayage hair color style. Jc Penny has some nice products they use from washing and coloring products that don't burn or have an awful smell. If your need of a new look, a trim, or style ask for Octavio. read more

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Love the salon services. manager was so nice To help me find the product I need. Thank you and will be back! read more

Alright, I caved and returned today. I needed to buy the "create your own bloody mary" gift set for my boyfriend's brother. Pretty much walked up expecting to regret it immediately but was pleasantly surprised that on a Thursday morning around 11am there was a woman to open the door (by pressing the handicap door button). AND she was handing out same-day in-store coupons for either 30%, 40%, or 50% off! I figured this was my chance to buy. In a week's time this place made changes to include men's clothing behind the tiny tots winter fashion all located in the Juniors department. A few feet away you'll walk into athletic wear, bras, and undies. I will say that prices DROPPED and I noticed several clearance racks near the purses. I eventually found two sweaters, a cookie baking set, and the bloody mary set and headed to the register in the home section. Shout out to all the peeps who complained while waiting in line. Louder shout out to the STELLAR EMPLOYEES who deal with impatience on the daily. Yes, some people need to take a chill pill but JCPenneys you seriously need to make sure you schedule enough people around this time of year! Customers want people at the registers, fixing/folding clothes, and available for questions near the fitting rooms or walking around the store LOL send help. Anyways, I digress. I was helped by Doriel? Dorian? (sorry I'm forgetful) at the register and she was the best thing about today's experience! She went above and beyond to make sure I found a sweater in my requested size and when she learned her store didn't have it she ordered it online for me and applied the coupon. YAY for today's savings and the superstar who deserves 5 stars! read more

Honestly, JcPenny it's cool. I love the clothing they have for little kids. Very pretty for school and play dates. Have several coupons available too. Quality of clothing is a little better than target. They have good under garment section as well. I think that if you live in the area is a great place to check out because you will probably get a better deal on many regular things you need. I also like the home stuff, I would say that is sometimes expensive, but I go after holidays and I have gotten amazing deals that I then show off the following year. Lol. I love to shop so I am always trying to find best prices and JcPenny it's pretty cool. I recommend it. read more

PLEASE CHECK THE TIMES!!! Even though Yelp says 10am the store opens at 11am every day. read more

JCPenney - STORE HOURS DURING COVID - Department Stores Near Me - Whittier, California

JCP! How I love you let me count the ways ! Truly one of my all time favorite stores ever. I've come to this JCP since I was literally 14 years d. The deals are always tremendous. The fashion is always on point. They have a Sephora inside the store now as well! It's basically a one drop shop. Kids stuff from clothing to toys. Stuff for him, from clothes to gadgets and grooming stuff. Then everything else for meeee ! Bedding, clothes, gym clothes, makeup, jewelry, professional pictures, hair salon, YOU NAME IT! Literally a one stop shop. I can spend hours here lol read more

Do you want to look and feel 20 years younger? My hair stylist at the Brea JC Penney hair salon her name is Toni can do that for you without makeup! Her cool and glamourous demeanor take charge when she colors, cuts, and styles your hair. She gives you 110% of her attention to detail and the most fabulous style that suits you. I went in last month for the first time with five (5) hair colors on my hair, a complete disaster. Poof and like magic she transformed my look from fuddy duddy to 20 years young. My hair felt and look so silky and shiny that when I was walking on the street a woman followed me for a few paces staring at my head and hair. I knew at that moment it was all about the shine of my hair that caught her eye as she gazed at me. My daughter who is very stylish and trendy told me, "Mom, your stylist hooked you up, your hair is so brillant snd healthy looking." You will be completely satisfied! She does wonders with her styling, look her up. That is Toni folks! Thank you Toni! read more

I totally recommend this JCPenney I had got my ears pierced. I can't remember the ladies name but she was the best lady she was so nice she was so gentle and she was so sanitary. She gave me a good amount of cleaner for my earrings. I recommend JCPenney's thank you bye. read more

What a disappointment! After being a card carrying JC Penney customer for 40 years I was just informed that they had closed my account since I had not charged anything in over 2 years. Um, pandemic?!? No notice or anything. I won't be back. There are too many other stores that will value my business. They just lost a 40 year customer. read more

Once again cant put zero stars so 1 will have to do. I went to the shit hole of location to look for something for my mother for Christmas. Found a couple of things, then try to find a check out and nobody would help me. Must be why the store is going to close soon what a piece of shit hole of a store. This is when it used to be so good. Instead of one star, I'd like to give them two middle fingers they can go fuck themselves. I walked over to the jewelry area, slammed down what I was going to get on the glass counter, hoping it would shatter and it didn't and stormed out of the store like a fucking dick, lol. I am so tired of shitty fucking places to eat shop go to. Seems like everybody has lost their ever loving fucking minds. read more

The cashier in the men's department today was really awesome. She made me feel great about the hats I bought today with her compliments.

Five stars go out to Carla for going out of her way to help after trying for three days trying to get an answer on an order. People at the store put you on hold and they probably leave you on there hoping you'll hang up after 20 minutes which I did. Again thank you to CARLA for doing her job plus others jobs as well. read more

This review is for their Portrait studio. We came to have Christmas portraits done on Tuesday, December 14. We paid $146 for the digital package. It is currently December 19, and we have still yet to receive our DIGITAL photos. How hard is it to send something DIGITALLY? These are not prints. Nothing needs to be shipped. We intended on having our Christmas cards printed at CVS or WalMart once receiving the digital photo album, but alas, it looks like our friends and family will not be receiving Christmas cards from us this year. We did this before without a problem and received the digital photos within about 24 hours. It's no wonder JCPenny is going by the wayside, like Sears and other department stores that are disappearing. Terribly ran department, and all the customers get is some message (after the fact) on the website stating they are experiencing delays and they apologize for any inconvenience. How about a full refund for services not rendered?! Customers beware. read more

Terrible customer service I'm actually still on hold writing this review I've been on hold 11:23..... The lady that answered the phone said Thanks for calling JCPenney please hold and immediately put me on hold, I was on hold for eight minutes until she asked me what I needed I said the manager and she said what is it regarding Customer Service I went to the jewelry counter to look at some necklaces and pendants and the lady behind there give me the most disgusting look I know I have quite a bit of tattoos But come on... She was very rude and very neglected to help me with anything I just said thank you and walked out that was actually one of the rudest experiences I've ever had I'm actually still on hold and going to hang up now And not going back ! read more

Thank you Natalie and her co-worker in the Home Department for a great, fast, friendly and professional service. Couldn't ask for anything more. One of the best. Thank you guys again very much. -The Pink Pot Set Guy- read more

I Want To Give 5 Stars To Aura. She works In The Beauty Salon. She Did A Fabulous Job On My Hair. The Salon Was Very Clean everyone Was Very Friendly. I loved the whole experience. Would definitely recommend this salon and have Aura do your hair. read more

Terrible shopping experience. Very understaffed. Long lines and nobody seems to care. I am writing this negative review because this is a consistent issue with this store. When I have spoken to associates, no one seems to care. I've asked to speak to a store manager and I was literally ignored. Customers are leaving lines and not making purchases because who has 30 minutes to wait in line? I came into to make a return and would have probably made another purchase had I had not to figure in the time to wait in line. read more

Portrait Studio Review! Scheduled my appt online and it went very smoothly. I came in for business portraits yesterday and the JCPenney photographer Vanessa was super friendly and helpful! I was very satisfied with her workmanship. I will definitely recommend to family and friends. read more

This store is a mess, under-staffed. Clothing thrown everywhere, worst then going to a TJ max. It is no wonder the chain is dying a slow death. There is no pride by the management team! I cannot believe upper management has visited this store and this condition is ok. Good luck with your holiday sales read more

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The Quality of Jcpenney Clothes has definitely shot up! Love their Mango and Liz Claiborne section! As well as other brands that are being catered here! Quality is B Customer Service B Price range B I am definitely coming here for more clothes if there's anything I see online before I head out there! There seems to always be a sale or clearance going along. The only thing I recommend this mall doing is to have more lines for their check out area because I feel as if they need more lines for the customers to come to jcpenney for a quick and easy service! I do recommend this place for adults and professionals! read more

Don't buy ANYTHING from jcpenney over the phone, they have employees that write down your debt card or credit numbers just to sell them, these happen multiple times to different people that I know and recently it just happened to my parents, some minimum wage scum selling card info read more