This 5-star rating is entirely because of Nena A. Without her, this would have been a very different review. From the moment she assisted me, Nena was knowledgeable, patient, and genuinely kind. She took the time to answer my questions (go through my list of perfumes) and educate me on different fragrances. Her professionalism and attentiveness are the only reasons I made a purchase. Unfortunately, the rest of my experience was disappointing and concerning. I do want to recognize the other the associates working the Jo Malone and Maison Francis Kurkdjian area for their assistance. The other associates on the floor disregarded me. One associate even stated she couldn't help me because I wasn't asking about the fragrance line she personally represents. Which is dismissive and unprofessional -- especially in a commission-based environment where customer service should not be selective. More concerning was the noticeable difference in how I was treated compared to other customers. It was hard not to observe that associates who ignored me were noticeably helpful and attentive to customers of other races. That disparity is disheartening. In 2026, appearance and skin color should not influence the level of service someone receives. Retail spaces should be welcoming and inclusive for everyone. Nena exemplified that standard. She was respectful and valued me as a customer -- something that should be the norm, not the exception. She is the reason for this 5-star rating. Moving forward I will only visit this store if she is there. Thank you again Nena! Your exceptional customer service, expertise, and patience truly made a difference. The world needs more people like you :) read more

Came into Nordstrom on May 8 during their Scent Event specifically to purchase a fragrance and receive the complimentary atomizer sample they were promoting. I originally planned to buy online using an influencer code, but decided to shop in store to support the associates with commission. Unfortunately, the customer service was extremely disappointing. I knew exactly what fragrance I wanted, but barely received assistance. After purchasing Christian Louboutin Fétiche, I was told they could not fill the atomizer because they "only had a tester," despite the tester being full and the atomizer only requiring 5mL. No alternative solution or accommodation was offered. I followed up multiple times and Assistant Manager Brandon repeatedly gave the same unhelpful response and never followed through on calling me back as promised. The entire experience felt dismissive and frustrating. I came in ready to spend money and left feeling undervalued as a customer. I'm honestly considering returning the fragrance altogether. read more

Apparently the staff at Channel is dishonest. I asked this female staff for the charm and she said to ask the guy there. I went to ask him and he act like I'm insane asking for a charm "we do not have charm" then he was like oh yeah but ran out 2days ago and if they have next year. WHAT IS HE SAYING? If u dont want to gift it, then say so, don't lie. I went to tell the girl but she was like what ? That's how I know. I went to Hermes to change my perfum of 24...because I opened a new bottle but dropped and the spray does not work but the girl could not change for me. WHY? Nordstrom you disappointed me. read more

Today came in to return part of online order. Browsed around checked their out annual sale racks and new items too. The young lady assisted with my return was pleasant and answered my questions. She was working alone. read more

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Great service at the Chanel station. I wanted to do an exchange of a product I purchased online due to the shade not being what I wanted. It turns out Chanel raised the price on their products by the time I went in to make the exchange, but the super nice worker went out of her way to contact her manager to see if they could waive the balance. That was so sweet of her. read more

The MAC counter here is nice but of you get the pleasure of Noele helping you, then its phenomenal! This person took there precious time and energy to help me find the right shade. He educated me and allowed me to ask questions. Everybody isn't a super model and knows about makeup, so I am grateful for Noele and his time. read more

We had the best experience in the men's section yesterday. We came here just looking to get more tops and such for my husband. Kevin approached us and he was extremely helpful! He was kind, patient and checked in with us often. He guided us to show us what we were looking for. We went to the woman's section, and no one helped me. Wished we could have taken Kevin with us! He's wonderful and has great recs and style! read more

I needed to make a return from an order pick up ghat arrived too late at the Century Mall Nordstrom. Unfortunately the system was down and they couldn't return it there. Two days later I stopped at this Nordstrom and returned it here with no problems. The girl that helped me was so nice and we had a lovely conversation. Great customer service. read more

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So clean also people assist you with like kindness and super nice especially Paul Paul is like one of the best people who work there he is so nice to me and always helps me with stuff:) read more

This is the second time within the last two months that I've come to the lingerie department and have not been greeted. I dealt with two different associates and they both acted the same way. Like they didn't care to be there and they cared even less that I was there. Very disappointing. read more

For beauty department only. I came to do an exchange beauty/fragrance department and my experience was very satisfactory. The young lady who helped me was patient with all my questions and very polite in assisting other customers as well. In addition, the gentleman working the Byredo counter was highly knowledgeable regarding the brand and the various fragrances. He helped me make a decision when I was choosing between a handful of nuanced fragrances. All the spaces I wandered through were clean and the staff was smiling and attentive. Variety of brands in the other departments isn't as luxurious as other Nordstroms, but I think that can be expected due to location. I do feel bad for staff; I heard TWO separate staff members talking with customers trying to return items that had been altered. Wild. In both instances staff remained courteous and calm. Overall decent service and variety in the beauty department, I left happy with my purchase and experience. read more

Nordstrom Los Cerritos Center - Decent selection of fragrances for men, women and unisex. - Department Stores Near Me - Cerritos, California

I really love Nordstrom, I love shopping here in store and online, the customer service is always above and beyond. Kim B. went out of her way and made us feel very special. I ended up getting Baccarat and the oil and she gave me a few samples too! she was so nice! Gloria A. over at Mac was also such a big help! I also stopped by skims and Ruby P. was so nice and was also such a big help! I couldn't leave Nordstrom without stopping at the shoe department, Robert M. went back-and-forth so many times I lost count bless his soul. But we found the perfect shoes and he was also such a huge help! Great customer service that I experienced today is what keeps me coming back! read more

I've bought 1000s of things from Nordstrom and once in a while, I'll need to return something and pay the bill on my Nordstrom card. Every single time I return or try to pay the bill. The staff is so rude. They act like it's not their job. I told the woman hi how are you and she completely ignored me and just said are you gonna pay the bill or return and then when I said both, she asked me why I'm gonna return this item. I told her it didn't come with the spoon like you said on the website and she started asking me if I'm sure and if I lost it. read more

Customer service needs to be improved. The girl from Lancome was extremely helpful but the girl Arielle who rang up my brow pencil purchase was so condescending and uppity that I immediately left since I felt soo uncomfortable. Girl needs re-training. I would not want to buy anything from her. Wish I'd gone over to the other lady to pay. read more

I want to thank Sean in the Shoe department for being so helpful and pleasant in getting us our right size of shoes. Sean was very professional and efficient .Thanks again Sean for everything you do. read more

I've been a loyal Nordstrom customer for nearly two decades, with the past 17 years spent exclusively at the same location. The primary reason I return is Yoli. She is an exceptional stylist whose warmth, discernment, and care have made every shopping experience feel personal and supported. Shopping has never been easy for me due to body dysmorphia and the need for significant alterations, but Yoli has always navigated those complexities with grace and precision. Recently, after a major weight loss, I brought several suits back for alteration. In hindsight, the tailoring team likely should have recommended new sizes, given how extensive the changes needed to be. That guidance wasn't offered, and the process ultimately took eight weeks--far longer than expected. It was the first time I felt uncertain about whether I could continue trusting this location. And for me, trust is everything. Once it's lost, it's hard to rebuild--not just with me, but likely with most long-term clients. That said, I want to be unequivocal: none of this reflects on Yoli. Her service has always been outstanding. She has advocated for me, guided me through challenging fittings, and made me feel genuinely valued at every step. Even when other parts of the experience have fallen short, Yoli remains the reason I continue shopping at Nordstrom. She represents everything your brand promises--and more. read more

Decent selection. The beauty and cosmetics section is very well stocked and they have almost all of the beauty brands. There's a ton of associates to help you out and give you makeovers. The shoe section is also very spacious and they have plenty of chairs for you to try any on. As for the clothing, they have amazing brands with all sorts of price ranges. Everything was very clean and organized. I didn't find anything that peeked my interest this time, but maybe I will next time. Definitely stop by! read more

Nordstrom Los Cerritos Center - Shoe Section - Department Stores Near Me - Cerritos, California

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I called customer service I needed help with billing issues I spoke to ROB S he was very helpful went above and beyond to help me out really nice and he has good customer service thank you ROB for helping me read more

I recently took 3 items to the alterations department. I discussed what I wanted done with the seamstress and was told my items would be ready in a week and that I needed to pay in advance. The two dresses had the same description of what was to be done on the receipt although that is not what we discussed and not what was needed. When I picked them up I noticed one of the dresses had not been altered at all. I wasn't informed that it couldn't be done. So I was really surprised! I'm glad I saw that it wasn't touched before I left. The sales representative/tailor helping me tried to get me to leave it and they would get it done. I needed it for that weekend so I asked for a refund which I received after a lot of going back and forth. I have always trusted Nordstrom but this was a very poor customer experience. I didn't have the dress to wear for my event and felt so disappointed. read more

DONT EVER GO THERE! A RACIST Manager with a lot of attitude. He escorted me and my uncle out of the store for no reason while my uncle pays 25k on gifts from Nordstrom yearly, super Rude, super ignorant, I want returning a sweater from online and he says it's different from the photo on the system because it's a different color! Really!! If you believe in respect, in a nice customer service don't ever go to that store. My uncle already spoke to his attorney and they are already taking legal action against this manager name JESSE AQUINO, for being unprofessional, rude, ignorant, super arrogant. read more

This is a great store with exceptional customer service. I'd like to commend Yolie for her attentiveness and professionalism, she exemplifies what the Nordstrom branch represents. The store is well managed and esthetically stunning. read more

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Nordstrom is my favorite store, I've always loved the selection of products and the service. This location definitely has the WORST service. I bought a dress at this location last week & no one offered me a fitting room or was The only reason I continue to come here is because it's a mere 5 minute drive from my house. If I could, I'd prefer to shop at the South Coast Plaza location. read more

Worst customer service in the purse department. I was waiting to be helped, or asked for service. Danny was on his phone for a while until I had to finally approach him myself to ask for assistance. When I did, I was given snarky attitude and felt super uncomfortable proceeding with questions. I just decided to leave. Upset that I have to now travel a greater distance to a different Nordstrom for better service. read more

After being treated rudely at another nordstrom location I came to this one and Vikey at the perfumes was VERY warm and welcoming to my mom and i. I came in to buy my fave Chanel perfume for my birthday today and she was so patient and sweet with me! You didn't know it was my birthday vikey but u still made me feel special! Thank you! Thank you! read more

I went to return an item to the store this morning. I was standing there a few minutes being ignored by an older lady associate, she was doing nothing and did not call me to help. After she walked away pretending to look for something she ask Ashley to help me, Ashley then refused to help and she called the person standing behind be.. very rude and unprofessional. Never had this kind of experience at a Nordstrom, they usually have very friendly staff. read more

I went to the restroom in this store, and there was no toilet paper or liners for the toilet. It's a miracle they had soap. Definitely will not be going back. read more

I come here often for curbside pick up orders and in person pick up. Recently, I decided to try their free one on one stylist and bra fitting appointments. The stylist appointment wasn't quite how I predicted it'd be, but I'm still satisfied with the outfits I tried on and left with a cute versatile tank top that my stylist had me try on based on my clothing taste, she was nice and helpful along with other Nordstrom employees. I tried on a few different dresses that she thought it'd like. I think one day I'll pay to have a stylist come to my house to help me figure out my personal style by looking at my current wardrobe. Giselle helped me try on bras and figure out my size after not wearing a real bra for 3 years (shocking, I know lol). Before arriving to my appointment I was only wearing nipple covers, bandeaus, individual cups and sports bras, mostly because I could get away with it being a B cup. Giselle helped me figure out my exact size and gave me lots of bras to try on. I left with a skims bra because I thought it was decent, but ended up returning it because the shape just didn't look natural enough. The return process was so smooth, I was able to return the bra tagless with a receipt a few days later, no questions asked! This was a relief because I was worried they wouldn't accept without a tag. I still appreciate Giselle for being so helpful. She really went above and beyond to help me find the exact look that I was going for. I think the Nordstrom in Cerritos just doesn't have a big enough selection so I may try other locations for bras. read more

One of the worst locations to shop at. The Manager Jesse is a horrible "leader" cant hold himself accountable for anything. Tried shopping here and the staff look all lost and Manger Jesse is quick to blame us customers for his poor leadership. Brags about how he has everything under control yet his staff and himself are all over the place. Worst location to shop at due to his horrible management style. He is very transactional. Does not care about the people read more

Diego assisted me in looking for hiking shoes and was super helpful, although I didn't end up buying any shoes his service was kind and genuine. Go Diego go! read more

It's been a while since I've been back "in the real world as it has been opening back up." This last year has proved that we're all trying to pick back up where we last left off pre-covid so it's only fair I revisit my review. The last two orders I placed online I did get a 2nd email confirmation when my items were ready for pickup. I've used both curbside and indoor pickup and wait times werent too long. What I really appreciate is the amenities that were placed on the first floor- alterations and gift wrapping! They are side by side next to the online order pickup area near mens shoes and fragrances. You can get complimentary alterations and gift wrapping for items bought in the store. The sign said $8 to gift wrap items not bought at Nordy's. The longest I've waited for gift wrapping was 30 minutes on a busy Sunday. I came back again on a weekday and it was 10 minutes, awesome! read more

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I went to the Nordstrom ladies perfume department today Monday at around 7pm to check out the Tom Ford cologne. The lady who assisted me was so rude and acted like I was a burden asking to smell the cologne. If you don't like to work with people then don't work at a department where you will have to talk n assist customers. I then went to the men cologne department and Gabriel helped me purchase a cologne set for my son bday. He was very helpful, kind and provided good customer service. I left very happy for he was very sweet. You guys need more happy n caring workers like him. read more

I went here with someone kinda bougie, so I have to tip my hat to the workers in the purse and shoe departments. The two that were working that department that day were pretty patient. My godmother even asked them to throw in a shoehorn with her shoe purchase and they did! This lady loves to haggle and get freebies. She shops like she has Nordstrom money, but haggles like she is at the swap meet. haha. read more

The staff are always helpful. There are a few that are a little in need of some Nordstrom customer service refresher training but for the most part, the ladies in women's on the 2nd floor are always so helpful and friendly! Thank you for making my shopping trips good ones! Saturday there were some very helpful sales women on the floor that were very patient. read more

I definitely have to give a shout out to the fragrance guru Mr Josh in the Fragrance Department. You have something in mind he will definitely guide you in the right direction. Professional Knowledgeable and Humble. Customer service at its excellence. Josh thank you very much for taking the time to feed knowledge on all kinds of scents. I'm pretty sure your boss is really proud of you. Keep up the good work, Thank you. I'll try to make it to one of those classes one day. LOL. read more

Update: I love this location. Very good selection of items and the credit card is decent. I did have them wave a fee for me and if I don't want my purchase I just return it in perfect condition. Although I've asked for a credit increase, they declined it's fine I have enough on my credit so I will continue to consider shopping here. read more

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1/13/23 Almost always, Nordstrom has it goin' on with customer service, hands down! There are a few hiccups of clueless customer service representatives (if one could call them that title) who do not display this expectation. Today is no exception. He came in to pick up his order & inquired from one associate as she simply pointed him to the section of packaged orders and said, "It's over there", and walked away to tend to some waywardly shoe on display. My husband has been ordering his shoes from this company for more than 25 years at Nordstrom. To date it is the only company that provides the service of completing the application for mismatched shoes. My husband has two different size shoes. Thanks to the American Disability Act, every shoe store provides the opportunity to any customer to purchase two different sized shoes without paying for two separate pairs. What each store requires is for the customer to fill out the application to the manufacturer to make this possible. It's a long tedious process. Nordstrom provides this service free of charge AND it saves the customer all that hassle of the back & forth. As they say, time is money. We do appreciate that Nordstrom provides this time saving process. Another associate did approach my husband & patiently assisted him with his order. I saw the same associate who was supposed to assist him initially walk around and look "busy" moving display shoes to look display-worthy. We'll continue to patronize this company for as long as this service remains in full effect. Thank you, Nordstrom! read more

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I had a great experience with Adriana Magana at Nordstrom Cerritos Mall . She was very friendly, polite, and efficient. I return the wrong item received which I ordered on line,I also purchased a dress at the same time, she was very thoughtful packaging a nice clothes cover and made the checkout process smooth and pleasant, it's always nice to come across someone who provide excellent customer service .Adriana she definitely made my shopping trip better and happy. read more

I am writing to express my extreme frustration and disappointment with the level of service I have received from your company. The experience I have had with your customer service team has been nothing short of a nightmare. Of all the places, Nordstrom is the last place I expected for such rude customer service. I returned an item that was in near perfect condition. There were no marks or scratches as I barely used the item. The sales associate that rang me up, Cynthia H (as listed on the receipt), was very rude and judgmental the moment she came into contact with me. She did not greet me and not even once smiled at me. She judged me the moment I said I had a return. She looked at the bag and said "Ew, you totally used this" and started making snarly remarks. Yes, I used the bag once or twice and I found myself not liking it. It is not my intention to use a product and then return it. After she had her moments of judging me, she even left me a nasty comment before I left. If I had used the bag and found it to be in a condition that was worse than when I had originally bought it, in no way would I have returned it. There have been instances where I ordered from Nordstrom and have received items that have been in worse much condition. I can recall ordering a pair of pants that had paint and a hole in it. I am truly shocked that a person like this is even working in sales. As a customer, I felt that she was racist because she is a white lady and I am a small, petite Asian. The other customers around me were white and also had returns but were given friendly service. Nordstrom prides itself on excellent customer service but this interaction was far from it. I hope Nordstrom will do better to train their employees. read more

I love this place very helpful came to the Gucci spot !!! this young lady help me her name was Violet. I want to thank her so very much. Such a great employee. I bought a few lipsticks and a bronzers they even customize your items with engraving.. definitely be back since I know they have Gucci here ... and once again thank you so much violet ... read more

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Melinda in the cologne section was the absolute best. Extremely kind and helpful, seriously shoutout to her.