Tilly's caters to younger adults, teens, and children. They have a wide array of clothing items, but are pricier than other clothing stores. The service is iffy at times due to low staffing. This store is geared towards skateboarders. read more

I remember going to this store in high school. It was my go-to for back to school shopping. I can see why it is still a favorite amongst the younger folks. So many back to school sales and deals throughout the store. This store, in particular, is really clean. They have such a great selection for everyone. There is a huge selection of jeans in different styles. If you are unsure which jeans you like, there are fitting rooms to try each pair out. The staff here is pretty cool. They are there to help you find what you need and if they don't have it, they will check other stores for you. They really did help us look for a certain pair of jeans, and the guy was so cool and friendly. Prices are reasonable and are around the same amount as some other stores. Make sure to check out the deals though, there might be one to save you some money. read more

Tillys - Women's Clothing Near Me - Long Beach, California

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I went in to Tilly's to buy a new pair of Rainbow's and I was so impressed with how friendly ALL of the employees were! Seriously above and beyond with greetings, service, and checkout! Rainbow's are always great sandals. I have been buying these for 20 years and they're always comfortable, durable, cute and they match with everything. Thanks for the great service! read more

Bought 12 shirts & 1 pair of jeans at $300 (with our coupon). Average price for shirts are $30 each. Not the cheapest but, good quality shirts & nice prints. Teenage boy approved I've been shopping here for years and the clothes holds up well. The store has a great selection for girls, boys, men & women. I take advantage of the coupons & sales. There's always plenty of employees on the floor available to help. The fitting rooms are clean and spacious. The cashiers are efficient and I've never had issues using my coupons. read more

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They have some pretty good deals this time of year. I got 2 t shirts for $25 for little boys. They have a huge selection. Men's shirts were 2 for $30. Both great deals for Xmas gifts. The staff was new, but friendly. Very clean and organized store. read more

I went in there to get a backpack. I am horrible at making a choice on such things. The girls there we're as helpful as they were beautiful. I know the youngsters get a bad rap (oftentimes deserved) as far as their work ethic goes, but these girls were great. read more

Just wanted to give a shout out to Valerie, she helped me at the register, and she was the sweetest girl, and I loved talking with her. Great customer service from her! read more

I went in the store to exchange some pants for my son, they didn't have his size, but the nice young lady Taylor was so helpful. She helped us with the return and ordered the pants to be shipped all the while being very sweet and friendly. It is nice to see there are people out there that still have people skills. read more

Update: they weren't able to change the order. I had to order another pair. And when the large ones arrive, I will go return them along with the broken cat lights. On a side note, the phone number given to me by the associate was for the corporate offices. Unless you know the extension number of who you're trying to reach, you will enter the twilight zone of never-ending phone loops. I ended up calling the toll-free number from the Tilly's website and speaking to a guy named Frank. He was helpful, courteous, and honored the coupon price on the second pair of shoes. Go Frank. That star is for you. Lol ------------------------------------ Was here on 8/30/15. My daughter wanted a pair of shoes from Tilly's. They were a bit snug, and they didn't have a bigger size in stock . So I asked the clerk to order a bigger size for her, a 7.5 instead of a 7. after I was handed the computer printout / receipt, I noticed that the cashier ordered a men's 7.5, which is a women's size 9. Um, yeah. Wrong size. I was told that the order could not be fixed, and that I would have to wait until they were delivered (3-5 business days), come back to the store to return, and then re-purchase. What a pain in the behind. So then I asked if I could just order one more pair in the proper size. if I'm going to have to return to the store anyway, I might as well do a return and not wait for another shipment; right? The clerk told me not to do that and to call the 800 number instead. she told me that, if I called right when they opened, they would edit the order for me. hopefully she's right. I will have to call tomorrow. Although I am not happy about the shoe situation, it wasn't a big deal because the shoes are super cute and I got to use a 20% coupon. the main reason for my 1-star review is because of the broken cat lights that I bought. when we got home, I noticed the security sticker flap was pushed into the package, indicating that the package had been opened previously. And then we noticed the cover to the battery chamber was missing. This item must have been returned before. We put batteries in the lights, and guess what? the lights don't work. I was not surprised. Why would you put a defective item back on the shelf after it has been returned? Stupid me, I shouldn't have bought twenty dollar cat-shaped string lights anyway, I guess. here's the kicker: We had no clue what cat lights were until we were standing in line and someone had called the store looking for cat lights. the girl who had answered the phone was a clueless teenager, and she put the customer on hold and started giggling and asking the other workers, "cat life? anyone know what cat life is? Haha, cat life!" One white guy even asked her, "why is that funny?" Seriously. Then a blond girl told her she would handle the call, and had the brains to clarify. "Oh, cat lights. Yes we have them." So I sent the kid to follow the worker for cat lights because I love cats and made a stupid impulse buy. Ugh. read more

Tillys - They resell defective broken items. Battery cover missing, top security sticker folded into carton, unlike the bottom sticker. - Women's Clothing Near Me - Long Beach, California

I love the shirts and hoodies they have an excellent selection . Plus the points you accure on your purchases ! I always go buy gifts there and if I have an exchange they happily order online if it isn't available in the store and deliver it free of charge. It's excellent ! read more

Love this place looking for scarfs, gloves after Christmas sale....I freeze all day long, so figured I can look. This store has great stuff I love the hats, shoes and jewerly. They have cute and girlie stuff for those of us who do not like dressing like a guy. read more

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Terrible customer service. No help from staff in store. They especially ignore older customers. Clerks at cash register more interested in joking with each other than waiting on customers. A lot of merchandise would purchase, but I'm not going to beg for help. Won't shop here again. read more

I went on line and ordered a pair of shoes the night the shoes were to be released 6 days later no shoes and they cancelled my order and didn't tell me I had to call to find out what was going on very bad customer service read more

I was charged twice for the same shirt. I noticed the overcharge after I got home and called the manager to rectify the situation. Not only was the manager lacking empathy, but she was completely detached and abrupt. My issue couldn't be addressed remotely and it required ANOTHER trip to the store. Stronger emotional intelligence should be required for a manager in a retail shop. Please provide her with better coaching. read more

HORRIBLE CUSTOMER SERVICE! My mom had bought a pair of shoes that were damaged (there was dog poop on the bottom of the shoe and also dog hair) Keep in mind that the cashier VIVIANA didn't check the shoes to make sure nothing was wrong w them. After a day, when my brother was going to wear the shoes for THE FIRST TIME, my mom noticed the poop stains and went to the store to get a refund. Once she got to the store she spoke to the manager VERONICA who calls herself the boss of all tilly's. My mom explained to her the situation and requested to get a refund since they didn't have the same shoes available at their store. The manager VERONICA denied my mom the refund which is weird because she had the receipt, price tag and everything in order. My mom kept telling her that she didn't want the shoes and VERONICA the manager told her that she could keep the shoes all dirty and she would give her a 20% off her next purchase but my mom would have to go home and clean the shoes herself. When my mom didn't accept her offer she got upset and started to tell her to not talk to her because "she didn't want to fight w my mom" after that they gave her some other shoes. My mom told me about the incident and i wasn't okay with the way the treated her. We go back to the store and I tell VERONICA the manager that we didn't like the shoes and wanted a refund. She was still denying my mom her refund and I asked her why ? The store policy says we have 30 days to make a return and still get your money back. So after that she got really upset and put her hands on my face and started to tell me to not talk to her and she said this " if I was you I'd get out of my face " and then all of her employees were in the background talking about my mom and one of them his name was JOSEPH referred to her as the "dog shit" after we kept telling her that we wanted to speak to her boss she told us she was going to call corporate and ask again about the situation. Finally corporate took care of it and we got our refund back. As I was walking out of the store another employe which I don't know her name told me to get the fuck out of the store and never come back. This is by far the worst tillys I've ever been to. You all should really think twice before coming here. And to the manager VERONICA, you should go over your policies one more time and make sure you know how the policies work. read more

Tillys - Here's the policy:) - Women's Clothing Near Me - Long Beach, California

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I called for an exchange a few minutes before closing time and Eric helped me out. I arrived to the store at exactly closing time and he went above and beyond to make sure my experience there and my purchase was great. The location is a little out of my way but definitely will be shopping at this location! Thank youuuuu the customer service was amazing!!!!! They also had a bigger selection from the other two stores I went to recently (: read more

I love the customer service here! There are always sales associates around to help you find something! Today one of the girls helped us find some tanks for my son (since the weather is getting hot)! She helped us find some great colors and even started a room while we were looking around! She was great! Wish all sales people were like her! read more

Tillys - Women's Clothing Near Me - Long Beach, California

I stoped in last Monday night in need of a new backpack. Michael was so helpful and patient with me as I looked at so many different choices. This is the only place I know to have a selection like that of backpacks! I am so happy with my purchase, thanks Michael! read more

This store is the best! They always have what you want! But must advise you if you see something pick it up or else you'll come back & it will Be gone. Customer Service is awesome. They are always friendly & will always help you without being over baring & smothering. We all know that's hard to shop like that. They get shipment everyday & sell out fast. Tons of parking. read more

Don't bother coming here unless you wear a size small or medium. They only carry these sizes in the majority of their clothes out on the floor. Inside was clean, employees not super helpful. read more

Friendly staff, great selection of current trends and shoes!! Store is clean and things are easy to find!! read more

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Came back for the first time in 5+ years and I loved the remodeling. However, let me say the experience turned from mediocre to very good thanks to ONE particular employee. I interacted with 3 different employees. I don't know if it was the heat, or the fact they were working and couldn't watch the super bowl, but I got some typical slight, but noticeable, attitude from 2 of the employees. HOWEVER, Jamal was very kind and helpful and stood out in his customer service. I could ramble on but my point is made. Thank you, Jamal; I commend the supervisors/managers to recognize his customer service. read more

I went in to buy a specific pair of boardshorts for my brothers bday, after having some difficulty i had to hunt down an employee to ask if they were in stock and was given attitude. The line at checkout was at least 5 or 6 people with only 2 cash registers open even though there seemed to be an abundance of employees standing around and folding shirts that were already folded I decided on 2 shirts that were in the 2 for $30 rack, one of which i was told was not part of the deal even though i saw multiple of the same one on the rack. Basically i dont think i will ever come here again id rather drive 5 miles to the second street location read more

Their customer service is shit.. i was tryna call them about a job follow up but they put me on hold for 30 minutes.

I've bought a lot from this Tilly's mostly, but also other stores and online. Tilly's is terrible. They have cute clothes, but terrible customer service. The zipper on my backpack broke several weeks after I started using it, and now it is useless. They responded to my exchange request by saying that they do not offer any returns or exchanges unless the product is unused. They don't care at all about defective products. You can buy the same brands/clothes from other stores/websites and have better customer service. Why would you want to give your money to a company that doesn't care about it's customers? Business is about buying and selling. We are not doing them a favor. They are doing one for us. read more

Worst customer service!! Walked in and no one greeted me to start it all off. I decided to let them slide because it was a little busy. I decided to walk around and I found myself at the shoe wall. Here is where it all went down. I found a shoe I wanted so I proceeded to pull the shoe off the wall and tried to find an employee. For some reason no employees were to be found! As some time goes by an employee by the name ALEC MANN. Sorta looks like drake. He Finally decided to help me. I asked him for a size and for some reason he had an attitude with me. He gets my shoe but he accidentally gets the wrong size. I needed a 10.5 but he got 10. I start to go off on him because of the fucked up customer service they are giving me. He then tells me to calm down and ends up calling me a fat bitch. read more

What can I say, Tilly's has all the clothes. Not a big selection on shoes but it's a clothing store. From glasses, to back packs to all the the clothing you may need and more. Brought my daughter here to buy her school pants as they were not pricy at all. The floor associates were great. Always asking customers if they are ok and making sure they go above and beyond. I just think the store is a bit cluttered, but the associates are running around trying to fix that. The cashiers had a bit of an attitude, which my daughter didn't like. But all in all I gave this place 4 stars. Great prices, great sales and great selection. I recommend. read more

Tillys - P.I.M.P'N - Women's Clothing Near Me - Long Beach, California

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From being greeted at the door to the cash register excellent customer service. It's what you want from a store. Literally every section I walked into I hear "are you finding everything ok?" I felt it was a bit too much cuhz it's something I'm not use to but I love it. Shout out to Kacy if you need an opinion she'll give you an honest answer hands down. read more

Vivi is the sole reason that Tillys has a 5 star rating. She was working the dressing rooms and helped me to find shorts. I enjoyed our talks in between my three trips to try on clothes. read more

Great if you're a small, literally found 15 items I wanted. All only available in small or XXL. That's it. Not sale or clearance, but all normally stocked merchandise. Absolute joke inventory. Just shop online and skip this useless store. read more

Eric is super awesome and helped out my tween with finding his shoes. He was so patient with us and made great recommendation and my son ended up with his first Vans. We love coming to this Tilly's, the staff are always helpful and professional. read more

I've been here a bunch of times and been happy with the selection and customer service. Came on the 12th, as my 20% off 1 item coupon was going to expire, that day. Well apparently there was something else happening that I wasn't aware of bcz. the line was to the back of the store, 3 clerks, an hour wait minimum. It was so bad a staff member apologized to the line for the wait and said they were going as fast as possible. Um , no thanks, coupon unused/expired, me, left annoyed that I wasted the time to come to the Towne Ctr. on the week end. read more

Okay the staff here is extremely helpful!! There's this employee, forgot her name but she gave me some awesome advice and literally kept going to the back of the store to find my size! I felt bad but she really didn't mind hahaha very professional. Fave tillys location and will be coming back!!! read more

GREAT SERVICE FROM SERGIO!!!!!! he really was trying to get me the right size shoes, giving me his opinions and just amazing customer service. he was FANTASTIC read more

I rushed in to Tilly's before a date and was looking for something to wear. I'm not particularly fashionable, I have more of a simple style, so I needed help finding something to wear, and Eric did just that. He went above and beyond to help me find the perfect outfit and made me feel so welcome. He made my experience 12/10 and put me at ease! Eric is a wonderful employee, thank you Eric read more

This place is horrible! I tried to return a pair of shoes but because I didn't have the box they came in they would not accept the return. And I even had the receipt!!! The staff was rude and very pushy. I will never shop here again!! If I could give them half a star I would! read more

I wont go into boring details but the manager Eric is Awesome!!! He went above and beyond to make sure my minor issue was taking care of. Great customer service! We need more Eric's in the world. read more

Looks like they've remodeled this store! It's bigger, always cute clothes, and great music as well. The staff greet you when you first get in the door, and the sales people are nice too. And it's all located at the Long Beach Towne Center along with other shops too! read more

Great service. Took my son in to try on clothes for school, and the employees were very helpful.

I came in today to quickly exchange a pair of shoes for a different size and I swear, it was the nicest bunch of people I've ever met in a retail store! They were so sweet and friendly. After talking to one of the employees about random stuff, I totally didn't even want to leave! Much much MUCH better experience than the 2nd st store that I used to go to where no one even acknowledges you the entire time. read more