You need to change your store hours on google. It's says 9pm on google, and the store actually closes at 8pm. 5 stars only because the employees are great!!! read more

Waited 15 mins for a return while one associate (Crystal) fixed a rack of pants... other associate was doing an online order and no one else was in store to help. Worst service received at Torrid read more

Bad service at this location, I came again today and I was ignored, there's literally two employees and failed to help me after they acknowledged me waiting at the cashier area , they've gotten my online order wrong before and I kept coming here because it's the only place I know that have a good size for my cup size, and those other experiences weren't welcoming either delay customer service and ignored!! That I literally have to walk out because they are too busy talking. Out of the 5 times I visited I only got taken care of once and that was with the wrong online order read more

I'd like to tell my experience about the time Ive walked into a Torrid store in Cerritos and bought nothing. People who know me, know I love Torrid. I've been shopping at Torrid since it opened in the early 2000's. Torrid stores in California, Texas and Kansas. Since 2020, I haven't stepped in a Torrid Brick and Mortar store. I usually shop online. Yesterday I decided to head to Torrid Cerritos. Two ladies behind the counter turned around from handling clothes behind the counter and hurriedly said welcome then turned back continuing on with clothes. I looked around for a few pieces in the front, but I wanted help with narrowing down a dress for church that I had to be at in an hour. When I asked for help one of the ladies didn't appear happy. Because one of them had to help me, she appeared almost annoyed. I told her my size when she asked and she immediately started saying she wasn't sure she had my size in her store. I knew that was not true because I saw a couple of newer pieces in the front. She said she might have some in the clearance rack and she started trying to pull pieces from the Clearance rack. Usually the clearance rack has very outdated clothing. But she assumed I couldn't afford a new dress or something. After a couple of minutes she pulled out an atrocious muted peach dress that was from 10 or more summers ago, at least it looked like it. It looked see through, the employee tried to gaslight me into thinking it wasn't. At that point I was ready to leave. I went back to front of the store and just decided to leave. I've never felt so bad. I was treated really poorly, tossed aside. The employee had a take it or leave it attitude. I was looking for a little grace, dignity and Respect. I left there thinking this is the last time I'll be patronizing Torrid. I never could have imagined that I'd be saying goodbye to my old faithful clothing store. Torrid, you were good until you weren't. read more

Everyone was very helpful. Good selection, store clean and easy to shop. I was there for online returns. Ended up taking home an additional pair of jeans and a jacket. read more

Great service from Daisy, she pulled a lot of items for me to try and help me get the best fit. I appreciate the effort since I was shopping alone and trying on clothes always feels like a production. The only issue I had is the dressing rooms need to be cleaned. The carpet in them is dirty, there is visible dust on the baseboards and under the seating area are clumps of dust and it's dirt. So management needs to step that up. The clothes are nicely displayed and neat, plenty of other staff offered to help me but just the dressing rooms lack cleanliness. read more

Horrible customer service. Came to return a bra I bought for my mom online. I thought policy was 60 days from delivery date but it was 60 days from the day I placed the order, even though it doesn't clearly specify that in their policy. I was 2 days past the 60 days from order date. Policy says something like "60 days from purchase" but a purchase isn't complete until I receive the items I paid for, so get a better copywriter, Torrid. I asked if they could honor it because my mom has cancer and has been going through chemo so she hasn't had time/energy to do return and I'm already overwhelmed too with baby/work/etc. Had receipt, bra was never worn, had tags attached... manager was right there to override but they said they couldn't honor it because of policy. They also lied to me. They said they had to to enter all my info first to start a return, which took a while, and there's a question that asks if I want to join their loyalty program. I pressed no. They said I have to press yes. I asked, I have to join your loyalty program to do a return? They said something vague like no but it just asks that. So very misleading and I still got an email from their loyalty program. I'm a first and last time customer. If you think it's okay to give customers a horrible experience in order to stick to your vague terminologies and policies, no matter the circumstance, your stores and company will fail. Store was empty. I wonder why. read more

Twice I have had to come here to make some returns. I shop online since my local torrid in brea closed recently. And I have had to return items I didn't like. The first time when I came I. To return the employee (a shorter Asian woman) asked me if I wanted to shop around first to make an exchange and when I politely said "no, thank you" she was visibly annoyed and turned away to speak to another employee. Making it clear she did not want to help me. Another employee, a tall woman, kindly called me over and said she would help me. She was lovely, and I felt valued and welcomed by her. But definitely not the first employee. Today I had to return a pair of pants I didn't like, and I walked around the store first so I would not be an annoyance again. Nothing caught my eye, so I went to the register to do my return. The employee asked me to shop around and make an exchange. When I shared that I had already looked around she looked annoyed and asked why I was returning my item. I said "I just didn't like them" and she asked why. I just didn't. It's that simple. They send their packages with no packing slip and the usually just look me up by phone number. When I went to the brea store they were always kind and lovely and never had an issue looking it up with my number. This employee visibly was annoyed and found it right away but made me feel like a nuisance. This is now the closest store to my home but I hate coming here. They don't make you feel welcome at all, and only one employee has ever been kind to me. Giving two stars instead of one because I did have a good experience with the tall girl. But I don't think she works here regularly. She said she works at another store most of the time. read more

I love love love this store all the girls have been great to me their the best #1 store they are the best customer service and they help you so much on what you're looking for the best store ever thank you girls for your dedication and hard work! read more

You mean I don't have to haul my ass through a god forsaken mall to get my curvy girl clothing fix? And the store is clean and well stocked? And they have great employees? Sold. Will be shopping here from now on. read more

Very nice and wide selection I got the perfect baby shower outfit for my cousins celebration!

I really dislike shopping. I usually buy online. But, this torrid is the best! No one pressures you to buy. I come in to return my online purchases. It is always organized and clean. The staff is friendly and professional. I love that it is a standalone store. No annoying mall vultures trying to pimp their goods. read more

Really missing those sky high jeans in every variety including ripped. But the seruve is excellent at this location read more

The employees are great. Clearance items are what I look at the most. I pick up my orders here. The store is clean. The only issue I have is I ordered a pickup order and stopped by the store once the next evening,it was 6:40 pm and there was a sign on the door saying they closed at 6 that day. That was extremely irritating because I needed the blouse for the next evening. So I had no blouse for what I needed it for. read more

This store is the BEST place to go if you have a beautiful curvy figure. They have a vast selection of styles to choose from. The sales associates are the cherry on the top of the customer service sundae. Everyone there is soooo nice and helpful. After being greeted as soon as I walked in the door, I entered into a colorful world of clothes that actually flatter my figure and don't make me feel like an old lady. Their styles are current, comfortable and flattering to my body. Not loud, boxy, big designs like some of those other plus size stores. (You know where I'm talking about, ladies.) If you live in the area you MUST check out this store! See you there! read more

My regular store used to be Montebello, but their lack of attentiveness was discouraging. I have shopped at Torrid for over 10 years. I work in customer service and understand the frustration; however, a few of their sassy reps deterred me from returning. I now take the longer drive to cerritos to get my shopping done. I have visited this store on several occasions and have encountered different levels of business and rush hour. I have seen customers walk out because of the wait; however, I personally didn't mind the time. Yesterday's experience left me with a sense of appreciation for the Torrid staff. I have never taken the time to get to know names, but I'm glad I did this time. I walked in on Tuesday, 2.22.22, around 11 am. Instantly, I was greeted, another rep retrieved my package from the back, and yet another rep secured a fitting room for me while I shopped. I returned a few of the items I received and purchased other items found in-store. I was assisted by Isabel. Not only did she interact with her colleagues in a calm and respectful manner, she also managed to make me feel valued regardless of the line forming behind me. Here is a rep who is an asset to the company. I placed additional orders to be shipped to my home and not once did she give me sass. Her team mates were efficient and courteous and I am grateful for their teamwork. I am pleased with this location. It is apart from the mall, there's always parking and their clearance section constantly revolving. read more

I came with my friend so she can show on Black Friday. The staff are soooooooi helpful. My friend was helped by three different workers. I only caught Roquett's name. (My bad girl I know I messed up the spelling). But it's very clean here, the music is very nice and makes the shopping experience pleasant. I appreciate the service. read more

I went in to buy one dress for my Rad girlfriend & ended up buying 2 Dresses!!! The girls were soooo helpful and didn't make me feel awkward and helped me get 2 amazing dresses for Aimee!!! I will most definitely be back to purchase more dresses. Thank you so much!! read more

Torrid - Superior customer service!! - Women's Clothing Near Me - Cerritos, California

What happened to Torrid customer service? When you go in expecting to spend a lot of money, and have to go and track down a sales associate to open a room for you. What happened to taking the clothes from your customer and placing them in the dressing room neatly. What happend to going back and checking on the customer to make sure they're ok? What happened to asking the customer if they needed a different size? Taking the purchases the customer wants to the counter? None of this happened, none of this has happened anytime I've been to this location. Also we had to carry out several tiny bags because they were out of big bags. The cashier that rang us up was friendly, she apologized for the bag situation, and I understand. But I used to work for Torrid, and the lack of customer service here would have gotten me and my ladies in serious trouble! read more

Emily is the best helped me order my size to a different store, when i was ready to pay and use my torrid cash my account was having problems and she called customer service and solved everything for me thank you Emily read more

All the ladies at this store are great! Wonderful customer service.. always willing to go above and beyond for their customers

I live a hr away from from store . I was ok nerf of something to wear for a special occasion . It took me an hr plus to find something I almost ended up leaving with nothing . Great customer service. Torrid you really need to get your game on with more younger clothing . Everything looked so old and please update the clothing and please stop with the trapeze or sister dresses all those extra pleats in the front only make a big girl look bigger . I was looking for something nice but simple and of course anything to make he look a lil smaller not bigger . I've been a long time card holder but getting very disappointed. read more

If you value your sanity, I'd suggest you let your girlfriend go alone or at least force her to buy online. Although the store has some quality selection, the customer service at this store is a dumpster fire of human suffering. Depending on the time you visit, you'll spend up to 30 minutes just waiting to buy something. I've waited less time in line for attractions at Disneyland. The establishment is clean and organized, and operating hours make for convenient shopping as your life slowly drains away as you wait for eons to buy a damn shirt. read more

The service is usually great here at this Torrid but the other night I had an experience returning quite a few items from an online order I placed. Where to begin... I used to work at a clothing store and everyone hated doing returns. I've worked in customer service for 11 years and some are not cut out to work with people. I was helped by an older woman during the holiday season this year and she started out my return by saying "please don't return.." That's not a way to start out a transaction even if that's how you feel. I understand returns can be a pain but everything was sealed in its original packaging and I made it very convenient for you by having receipts ready and items separated. Either way, I think you need to practice being a bit more gracious and polite. You made my return uncomfortable and deterred me from shopping afterwards. Not a big fan of getting shamed for doing returns. On a positive note the manager was very kind and I could tell there was a conversation to be had after my transaction was done. One thing mentioned in front of me was "don't worry she'll yell at you afterwards." Regardless if your manager yells this is unprofessional behavior and your manager replied so politely by saying "I am not going to yell, I don't yell at you guys." This is embarrassing and not the time to call your boss out if that's what you intended. I'm not apologizing for returning because that's part of your duties as annoying and tedious as it may be. I hope this was a one time experience as I still plan on returning. To those of you hired during seasonal hours- please realize it's not the time to be lazy or for the customers to forgive your attitude because you don't like working. You will get much further in life if you smile and act professional. read more

Torrid was one of my favorite clothing stores, but recently customer service skills has declined due to new store openings and what I assume on the spot hiring. The manager of this store is great, however when she's away or busy helping another customers it's seems like the other employees decline in both, work ethic and customer service skills towards frequent shoppers like myself. On the bright side Lane Bryant is next door, I'm not sure if I plan to patronize Torrid in Cerritos or in the city of Orange ever again. read more

It was my first time going to this location the girl that helped me was SUPER NICE. The MGR on duty ehh wasn't she was on the girls listening to everyone conversation had to put her 2 cents on everything like she never left the register area. I won't be coming here anymore. On the bright side Layne bryant is opening next door! read more

I had a wonderful customer service experience at this Torrid. From the moment I stepped in the door all the associates were attentive and asking how they could help me. One thing I like in particular is not having to leave the dressing room to get another size. You can ask the associate for another size and keep trying on clothes. Lastly, MAJOR kudos to Sam who went above and beyond the call of duty. read more

Great location!!! Heart eyes*** super clean and spacious. Literally can walk through this place without bumping into anything or anyone unlike their smaller locations inside of malls. Let me point out the customer service tho. Everyone was really nice and helpful while the store was busy. Sydney was super friendly and funny while helping me check out. They have also have a big merchandise selection, so I defiantly walked out with a bunch of great deals! 5 stars - my shopping experience here was great! read more

Wanted to like this store because it's newer and clean but the customer service at this location is horrible. My mom had to literally walk up to the workers and interrupt their personal conversation just to get some help. Then when the item I was looking for wasn't in there she suggested that I go online and look myself. I will never go back to this location, ever again! read more

They had very great service, and were very friendly. Sabrina helped us out very much and she was able to accommodate my daughters and I in a larger fitting room. My daughter is always uncomfortable when trying on dresses and they all made her feel very comfortable and she even found some dresses! They are very organized and the store and all the dressing rooms were very clean. Thank you to all the girls once again! read more

I frequent this store often mostly for jeans because I have a hard time finding jeans or pants that fit me well. However more recently I've been able to find some very nice work blouses as well. I've never had a bad experience here so I am really surprised at all the comments about bad customer service. People are always friendly and helpful and I don't think I've ever waited longer than 5-10 minutes in line even when its busy. I love this store and the quality of the clothes! I also love that I do not have to walk into a mall to find it. I'm a big time online shopper but if I need something quickly, this is where I am! read more

If I could give 0 stars I would!!! Worst customer service ever, literally 30 mins to check out with only a single customer at each register. Asked manager if she can help, she responded with rude attitude. Horrible management, very slow employees, will never return here. After the 30 min wait they forgot to remove the security tag and took another 10 mins talking to each other about it slowly. No respect for customer time or for customer. horrible store. Should all be retrained on speed and customer service and manager fired. I and everyone in my family and friends will never shop here again. read more

I was happy to find my items and got a great sale price just wish I would've had more customer service.

This is my favorite location. Sam is absolutely amazing, she's always so helpful! She knows me by name, and has the best customer service. I'm sad that I'm not gonna be able to shop here anymore once I lose a little more weight because the clothes are too cute, and the girls are so nice! read more

It is heaven here! I'm soooo glad this location opened! I use to go to the location in Stonewood Mall and it was average...just went there because obviously I love Torrid but the whole experience was just average due to not so great customer service. Now in this location is an entire different experience! It's very pretty & big with lots of space to walk around. I just love it! Sydney is the sweetest girl, she makes it just so pleasant to shop there... Everyone else there is very nice and helpful. read more

I always have great service even when I go in just to pay a bill... the women working here are really nice!

BRAND NEW location!!! The store is a good size, laid out well, everyone is FRIENDLY! Definitely recommend this location over Lakewood Mall, or Westminister... read more

EXPENSIVE!!!!! I got a shirt from clearance and the next day it shredded and it was a pricey shirt not worth money

Two stars because I found the product I wanted but I'm pretty sure if I would have walked in any other Torrid I would have found it to. My biggest issue is the customer service. I was greeted and then not talked to once until I hit the register. I had a handful of items no one offered to hold items for me or start me a fitting room like at any other torrid I've been to. I was having issues finding my sizes but couldn't ask anyone because one girl was cashiering, another was way in the front and the manager couldn't be bothered. Another thing is the store looked like it was closed they were having some major issue with their lighting and it kept going on and off it was weird. I know that's a support center issue so it's not really on them but I wish there would have been more light. I will say that when I initiated conversation with cashier she was really nice but it shouldn't have to be that way. I've worked retail 6+ years and I know this is not okay. read more

This used to be my go to location, but what happened to the customer service here? I went in to find pants specifically, and I saw the catalog that recently came out was all about pants and jeans, so when I came in to my surprise, I immediately saw they didn't have anything in the store left, in anything?? There was literally only 3 different sizes in everything I looked at, even tops! Everything was a mess.. and a lot of empty spaces.. when I found something I really liked, again nothing in my size or proper condition! Every shirt was wrinkled as well, so I just grabbed what I could get my hands on before they disappeared, and no one came to ask if I needed a room, no one asked how I was doing unless I went all the way to them and asked, no one asked for my name. When I would ask for a certain size they'd just reply we don't have it, I literally had to ask if they would check, or check a different location or order it for me, it's like they didn't want the sale.. and when I asked for a fitting room to be started for me with a pile of clothes to try on and hope they would fit, because again, not my proper size, the girl who worked there just turned around said okay and walked away really fast, she didn't even grab my clothes first.. she literally seemed so annoyed that she had to walk back to me and grab my clothes when I finally got the chance to tell her that I still wanted to keep shopping.. What ever happened to "Comfortable, Cared for and Confident" ..I used to work for Torrid, so I know this place is a complete mess.. so sad.. and extremely disappointed in my go to shop.. read more