I visited (@12:05pm- check your camera as proof) this store at Lakewood Mall and unfortunately had a disappointing experience. I was in the store for about seven minutes, and during that time there were two employees at the register chatting with each other and one was looking at their phone. Neither of them acknowledged me or offered any assistance. I even walked around the store within their view, hoping someone would greet me or ask if I needed help (which I did), but that never happened. As a customer, a simple acknowledgment goes a long way. Because of the lack of service, I decided to leave without making a purchase (even after seeing two shirts I liked). Hopefully management can encourage staff to be more attentive and engaged with customers in the future. read more

The customer service at this location is amazing! I do a lot of online ordering and in store pick ups, because I don't really like shopping for clothes. Initially I thought the store was too pricy, but truly they do have great sales and a good clearance selection, both in store and online you just have to keep an eye out. In the last six months I've had to go into the store on separate occasions looking for bras, jeans, pants, etc. that would fit, but not really knowing my current size. Miranda, Veronica, and a few other ladies have always been amazing. I've told them what I'm looking for and they will pull a few pieces and get me set up in a dressing room. I'm not really a fashion person, so they help determine what fits well and looks best. I truly appreciate the team at this location and look forward to my visits now. read more

Extremely livid....what's the point of having a big girl store if your not going to have my bra size. If I am going to have to be greatly limited and restricted with very little options. This is very personal and very disrespectful to my woman hood. Big girl store catering to smaller bust size is fuckin bullshit....and that includes online as well.... read more

The service was a success in many ways because the people who worked there knew the importance to their community as well as their service and the people that worked there were very nice and helpful read more

SO to Dolce, customer service was superb. She went above n beyond to help me return some item. This will be my store. It was clean organized and explained all sales items. read more

OUTSTANDING customer service. Came in Black Friday shopping and was greeted by Laura. Laura went the extra mile above and beyond. She was the kindest, sweetest person that was more helpful than I could have imagined. The cashier, I think, Mannie?, was friendly, full of humor and all around great. Had a very good experience here. Thank you so very much for the excellent service!! read more

My go-to spot for bracelets. Don't know whether it's genetics or all those years of doing gymnastics and playing softball, but I seem to have unusually thick wrists and most "regular" women's bracelets don't fit me. But Torrid always has my fit! Thanks, guys. read more

Torrid - Bracelet with two different holes for different wrist sizes. - Women's Clothing Near Me - Lakewood, California

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Placed an order 7/17/21 to be shipped to this store, received email on 7/22/21 that order was shipped. I haven't heard anything since. I called customer service this morning and was told that the order was received in 7/23/21. Called store since 11 am and no answer. Called customer service back and was told order was returned because the store is closed. Wow! No email, call or nothing. Torrid has continued to go down the toilet with customer service in store and on the phone. Kicker is I've been charged already and I'm going to have to wait till Torrid to receives the order back just to get my money. Smh. read more

For the most part I really like this Torrid location, but there is one thing that usually keeps me from going here, and it's the checkout. The last 3 times I've been here, I've had to wait in line at least 20 minutes. The last time I was here the wait was 25+ minutes. I understand that they need to process returns, see if people are eligible for a credit card, and place online orders, but when you only have two registers it gets to be ridiculous. The last time I was here there was a woman taking up a register for close to 30 minutes. The second register was moving at a decent pace until another woman wanted to not only return an item, but place another order and have it shipped to the store. Then another employee interrupted one of the registers to check stock for something for a customer who wasn't even in line. It took so long that two people in line behind me decided to leave. I was tempted to leave too, but I needed a pair of pants for a job interview the next day so I waited. When it was finally my turn, there was no apology for the long wait. It took less than 3 minutes to check me out. They need to find a way to make processing returns and online orders faster, or designate one line for returns and online orders because it's insane to expect people to wait 20+ minutes to checkout. The store wasn't even full. read more

My wife really likes this store but after time and time again having a bad experience by a rude brunette. 1. Ignoring my wife while she's asking her a question. 2. Misleading the sales and then making her feel dumb when she make a choice. 3. Doing a store pick up, making her do 3 trips and finally when I went in to help cause apparently she needed be to be there with My ID, only to tell me that I did t have an order and that it was on my wife's name. After all that she said that my wife was confused with what she needed. I didn't respond anything but I was super annoyed. In the end it seems to be the store manager, HOW CAN THIS BE TRUE. Too many bad reviews of the same person. BTW she was been rude to the customer in front of me. Corporate should pay more attention to the business before the go out of business. read more

I just experienced THE WORST customer service at this location. Basically, I bought a clearance item (buy 1 get 1 free) at a different branch. I decided to return these items at this store because I was already in the area. The manager and this girl named Laura would not let me return my items because they said that its clearance and it "cannot" be returned or exchanged but when you look at the back of the receipt it says "clearance items are final sale and MAY not be returned or exchanged." They argued that CANNOT is a synonym to MAY NOT. Please learn English because this is just plain ignorance. There's also no stamp in front of the receipt stating that I cannot return the items. Then I asked for a corporate #. They gave me a customer service # that can't even help with store purchases. A big waste of my time! Again, another failure in customer service. Went back inside the store and Laura told me that "you should have" returned these items where it was originally purchased. Are you serious?! Don't ever tell your customer what to do! When I spoke to her again about what she said, she then stated that she didnt say that. So now you're calling the customer a liar. WOW! I'M DONE WITH THIS STORE. THEY NEVER CARED ABOUT THE INCONVENIENCE THEY'VE CAUSED ME. SO I WILL NEVER BE BACK AGAIN. IGNORANT PEOPLE AND HORRIBLE CUSTOMER SEVICE WILL BE THE DOWNFALL OF THIS COMPANY. This will be reported to the Better Business Bureau. read more

The customer service is always great at this store and it's always clean and organized I love shopping at this location

This is where all my fat girl dreams come true!!!! Dresses that hug my curves and pants that fit (kinda.... my waist is smaller than my hips... so they slide off) listen fat gals.... stop playing yourself at forever21 and get you some clothes that fit and last past the first wash!!!! Grab some deconstructed boyfriend jeans, a graphic tee, and some flats and get into it honey!!!! Oh and the bras??? Yasssss they have everything from freak to chic!!! And your boobies don't go flying out of these bras....it's all fun and games until you damn near lose an eye because your boobie had escaped from your bra and it trying to knock you unconscious ....Jesus!! Grab the wheel!!!! Long review short.... check Torrid out!!! It may be a lil expensive but with coupons and clearance racks TRUST... you'll find something. read more

When a athletic brunette serves you rudely at a plus size store. Thin privilege at its finest. I was looking for a bra and the woman kept arguing and ended up screaming at me. Honestly, why is she working there if she can't respect customers. Customers are first priority. I just need to bring this up front in case anyone decides to shop here she's a new worker she works mornings. read more

Only one review?! Psssh.. Whatever. So as a purveyor of plus size clothing (yes I did) I find this to be one of my favorite Torrids. Why? Because its one of the first Torrids. Why? Because they have the nicest most fashionable plus size staff. Why? Because I just picked up some coochie cutters (those who know me know I can't get enough coochie cutters) on clearance for 15 bucks. WHO GONNA CHECK ME BOO!!! They have one of the best clearance sections. Not as good as South Bay mall though. I love the dressing rooms at Torrid. They know that I need a large couch to sit down and think about squeezing into these shorts I'm about to purchase. Or that I'm bringing my friend in with me to tell me how hot my ass looks. The customer service at this location is EXCELLENT! These chicks here are so nice and they even deal with your returns without all the attitude. My only concern is that they don't feel you in on the coupons when you walk in. I need to know my maximum savings opportunities. Especially if a shirt starts at 32 bucks. I mean you can get the info, but you have to ask about it. Fill me in chicks! So yes I will continue to shop at Torrid. Sadly I have the stores credit card and lets just say its a pretty card hiding an ugly debt. That reminds me I need to do a plus size shopping list read more

As a big girl you are limited on your clothes shopping options. Stores like Target, Macy's, and Forever 21 don't carry your size or if they do they carry something my grandmother would wear. So, we basically get to choose between Lane Bryant and Torrid. Torrid at least carries clothes that young big girls would want to wear, but whereas they started out carrying mostly rockabilly/punk/goth clothing (which I LOVED), they have now changed and seem to be trying to be the Forever 21 for large women. I understand that they are catering to the majority of their clients but seriously there are some things that fat girls (and I say this as a card carrying member of that club) shouldn't wear. I'm looking at you, form fitting cat-suit. Another bone I have to pick is the shoes. ALL of their shoes are sized for wide feet. Not EVERY fat girl has wide feet! It's such a tease, every time I go in there I see these cute ass shoes that I know won't fit me. Can't we get some normal sized shoes in there? Just a few? That said, this is still the place I go to when I need jeans or a cute top. I just wish it wasn't so expensive! Seriously, $45-50 for a tank top? Who has that kind of money? Overall though, I appreciate that they are there to fill the cute clothing needs of plus sized women. read more

In same situation as someone who posted below. I placed orders 7/18 and 7/19 to ship to store. First I was annoyed that I couldn't use all my Torrid cash in one order. $175 couldn't be used all at once. I received shipment confirmations for both orders , one shipping on 7/20 and the other on 7/24. I waited a week and no email for pickup. I figured a delay due to Covid, understandable. I actually give it one more week and still no email or phone call. I call customer service, they tell me that the shipment was received and to call the store to follow up. I call the store. No answer. Phone rings and rings. I figure ok, they are busy I'll drive over and go in. I get to store and it's lights off and closed, there is only a sign saying "We are temporarily closed". No indication of reduced hours or any other explanation. Ok, we are in a pandemic. I still understand. I head back home and call customer service for more info on whether they know when the store will open again. Customer service says it's probably a staffing issue and that it's confirmed my shipments were both received on 8/2 and 8/6 at the store. They said the store is probably only open on the weekends. But they couldn't confirm. I called everyday this week and no answer. So today being a Friday, I AGAIN call and no answer. I was going to be out and about so AGAIN, stopped by just in case they were too busy to answer their phone. Store is still closed, lights out. I've been patient enough. I feel they should at least offer an explanation or advise of reduced hours. read more

Aye aye aye......Torrid you are indeed in need of a attitude readjustment. Let's start with customer service......and I'm gonna do this and I feel bad about it but really...Lauren you cannot pick up the phone and answer like I'm interrupting your day of talking to your friends at work while my money goes to pay your hourly wage. You cannot be like "Yeaaaah.........I guess I can look up the product...." followed by you making feel horrible about calling in the first place. You were short and impolite and seems like you know NOTHING about great customer service....and fuck us fatties have issues enough having to walk into the store but you made the process of exchanging a broken bra horrible!! You again, ignored me at the register as you chatted away with a gf and then answered text messages and was just not worth it.....that's kind of the service you expect at a F21 not a Torrid which is like effin expensive if you consider the shotty craftsmanship.....ah yea got a broken bra in the mail and found 3 in store that snapped as i pulled the strap. I probably should have asked for a manager's number but instead won't shop there anymore. BTW my experience before this sucked too....I had to exchange a dress with tag and all and they gave me too much of an attitude b/c of a deodorant mark LIKE they don't allow people to try it on in-store...... read more

Convincing my wife to go clothing shopping is like giving a cat a bath. You grit your teeth, prepare to lose some blood and your temper, and power through until the deed is done. So, it was with great joy that I encountered the staff at Torrid. They were SO helpful, finding things which look great on her, and getting her a whole new wardrobe to be ready for summer. Their clothes aren't all stodgy like Lane Bryant's stuff, and she looks really great in it! So, all in all, I'm so happy to have come to this store. The staff all understands the needs of plus-sized women, they took their time during an exhaustive search for clothing, and everyone left happy. Totally recommended. read more

It's not that this clothing is bad but I have never had such a rude customer service in my life. If I wanted to go back to my snotty days in high school and dealing with hateful people I would come to the store and deal with Angela. Totally unacceptable how rude she was. I am not one to leave feedback but I thought it was necessary. By the way When you order online it states that you can return at a store - it doesn't say that if you bought it with PayPal you can get only a store merchandise. Angela was rude from the get-go. I will return my stuff on line, and never shop at Torrid again. read more

I am a religious Torrid shopper, I love love the clothes. This location however has the worst customer service I have ever received. Angela does not know how to delegate a situation let alone off customer service. She has the worst attitude. I wanted to return an unworn item when I had bought it at the time the associate said I will not need a receipt because I have an insider card and all my purchases are kept in a system. When I returned with the items I didn't want Angela insisted I got store credit and that my purchase was not valid for a return with out the original receipt (which I never received) was the only way. When I stated what I was told by that associates she instead there was nothing she could do but give me store credit. I wasn't going to accept that so I told her I would take my items back and asked for the corporate number she then insisted that there wasn't a help desk to call and nothing I could do. I work retail and find it very interesting that the corporate office wouldn't have a customer service hotline or phone number. Although this location is walking distance from my house I will drive the distance to another location for better service. read more

I was trying on clothes when the associate walked in on me. She did apologize however I heard her tell a coworker that's the third time I've walked in on someone. She never knocked before opening the door. If this was your third time in one day wouldn't common sense tell you to KNOCK. Never going back to this torrid. read more

So where do I start, they have the worst customer service I've been shopping at torrid for over 5 years I am A Plus Size transsexual woman, I've just moved to Long Beach so started shopping at this location and do not like the customer service whatsoever, the manager needs another job she looks so uncomfortable and unhappy and it's very rude, I sometimes as for a dressing room to try some item on I've heard her tell the girls get him a room not referring to me as her which I obviously look way better than her and have bigger breasts then her but anyways, I will not be coming here until I find out the manager has gotten fired or transferred, she is a short black lady and I believe she's the only black one there, anyways its so disappointing because I really love torrid and they have a good selection and prices. read more

I have shopped here plenty of times through my high school years and have always had great service. Went in tonight to return a pair of pants that i bought online but were too big. The cashier was very helpful and nice, plus we even joked a little back and forth while she was returning the purchase. no hang ups, no attitude. I couldnt buy anything (since im flat out broke) but i looked around the store afterwards for some things that i had to buy for my sorority's required attire for fall formal recruitment. even though i didnt buy, the lady who returned my purchase helped me find some awesome things that I plan on buying when i return with my mom (aka; atm machine) come this weekend. The only problem i have with torrid is that its definitively more expensive than other stores around. Appx: $36-45 for bras, $30-50 for tops, $45-60 for jeans and outerwear. overall great experience, and love shopping here. read more

Maria C, Thank you for describing your horrific experience with Torrid's customer service. These people need to be trained well in customer service or like you mentioned It will be the death of the company. I remember going there when it used to be LoveSick, their customer service was better, once Torrid took over, they lack the customer service skills. The manager who was white needs better understanding of customers. This is a business and they need quality service in order to have repeat and loyal customers like yourself. Hence, If I were you...I would never ever come back to that location again and give them your patronage . read more

So the first couple of times I went here I was put off because the sales reps are either way too pushy and try to be WAY too personal or they completely ignore you. However, I got sick of driving 30 min to go to another Torrid so I kept going back at different times. The main manager who is there typically during the week is my favorite, she trys to help in any way she can. The selection is ok but not as good as the south bay store. I seem to hardly ever find my size because I suppose its common? (size 0-1) read more

Torrid is the only store of it's kind (young trendy plus size womens clothing), so at this point there's not a huge base for comparison. The quality of clothing and style selection could be better, and the prices are really really high. They're definitely capitalizing on their position in the market. I do shop there but it kills me to get anything if it's not on sale. read more

I bought a cute dress here at the beginning of May for a special event. Unfortunately the zipper busted the first time I wore it! The 5 stars are for the return. I put off returning the dress as I had worn it, danced in it, and I think my friend even spilled her drink on it:( I finally decided to give it a shot nearly two months later, as the dress really was adorable. The sales-girl was professional, asked no questions and gave me a full refund for the dress! Torrid is the best. read more

Oh, I love Torrid. Not only do I love their clothes, the girls who work there are amazing. They're soo helpful, and it doesn't feel like they're trying to make you buy things for commision. I love it, and I go every 2 weeks when I get paid. haha. read more

I love this store I went to find a women's suit for a job interview and they had the perfect suit I did not need to tailor the pants it was the perfect length which is wonderful when youf 5'1" and round in the tummy region. The staff was super helpful and helped me pick out the best outfit. I attended the Torrid store in the Lakewood Mall. I would recommend anyone to walk in and shop here. read more

I love Torrid - they've zeroed in on the stuff we, as plus-sized girls look for. Their jeans, especially, are awesome. But they are super expensive and I only really buy on sale or with a gift card. This Torrid is ok, but pretty small and crowded. It's hard to look around and really see everything, and it should really be about twice as large. It's also in a weird corner of the mall - all the way in the back, near Costco and Ulta - if you go in that entrance, you'll find it right away. The dressing rooms are nice though, and all of the employees are nice and helpful. It would be nice if they carried more common sizes in the store, like the Short inseam in jeans, which is what the majority of shoppers take here (Short fits an average 5'3-5'5 height). My star rating is really based on the size of the store and how crowded it is. I feel like I always give up before I even see everything, especially if it's just me and my toddler, since it's impossible to push a stroller around in here. read more

Okay where do i start... I'm a male and I shop here almost every week when i get paid for my wife. The first time walking into this store I didn't know what I was going to get, definitely lost as a male in a plus size women clothing store lol yeah big deal, anyway when i first went into Torrid I was greeted by a nice young black women she may have been the manager, but she actually helped me out a lot she definitely knows her fashion she helped me pick out a dress that she thought my wife might like in which my wife loved it. I'm so glad she was in the store that day to help me because you rarely see that in other stores. I love Torrid its a great place to shop and the employees are great with people I will continue to shop here. read more

I have always liked shopping at Torrid. Miranda however made me love shopping there today! She was so helpful and sweet. She has a good eye for what goes good together and is willing to help you by suggesting things rather than just bringing you what size you need. Miranda is awesome! Top notch customer service! Give her a raise or promotion! She deserves it! read more

If I could leave negative stars I would!!! Lakewood customer service is horrible!!! I walked into the store at about 6:15 pm and I was never once greeted, I went and found my bra size and a couple other items and went to try them on the sales person did find me one thing, only because it had moved, never making eye contact.. ( I was the only customer in the store) I walked back to try on the items and waited about 3 minutes I would still be waiting if another sales person had not walked out of the back ( I assume break/storage room) and asked if I needed a room. She went to get the key and came back. She gave me a room that was so small ( I had my toddler and my stroller with me) I had to take my toddler out and maneuver the stroller into the stall. Why didn't I ask for a bigger room.. well because as soon as she opened the room she was gone, and I didn't have time to wait for her. I tried on the clothes and loved them as usual, but I walked out of the dressing room and hung the items up on the go back rack and walked out. Just like I entered I exited she never said a word. I was treated as if my $60 for a bra and $89 for a dress was not needed. Most stores have a quota to meet and I was not going to give this store any money towards that quota. I will not be shopping at the Lakewood, CA location ever again. Maybe not at any torrid that left a very bad taste in my mouth. read more

I love Torrid. They had great customer service and the girls were very friendly. The only thing, is that the store is small, and they have everything jammed in there. It's hard to look around and find things. read more

i love the customer service here. great gals. going again this weekend to use my HAUTE CASH!!! =)