Listen I am not the one to buy outlet shoes! I went to this location and found some shades I liked. So, I went to the counter and attempted to purchase said item. There was a dispute of the cost of them so the cashier had to ask another employee. The initial cost I thought was 21 dollars but it ended up being 27. I was willing to pay but then I noticed this sigh saying as described below. I became outraged that a retail shop would as for additional money for not befitting a service at all. They have got to be out of their mind if I would ever pay for a service not realized! Enjoy your days people I am still coming for every last one who did not let be finish! read more

Vans - A sign begging for additional money for operating a retail establishment! So uncool!!!!! - Shoe Stores Near Me - Lakewood, California

Customer service by a young female (sorry I forgot her name) was excellent. She helped us and quite a few other patrons very quickly and with a smile. This Vans is clean and organized. Most are, but this one also has some items in their store that the website says "online only." The husband was so stoked about that. Off. The. Wall. read more

Came here to shop for my cousin birthday gift and was approached by Johnny a sales floor associate. His costumer service was amazing. Above and beyond. Thank you Johnny! read more

I was nicely helped and best part was since I wear orthodics they had some wide versions of their slip on shoes available that made it easy to slip my orthodics into! Not only where they helpful but I had 2 different people checking on me every so often to make sure I got the shoes I wanted. They check out people were also nice. Everyone was pretty friendly, I will definitely be back! read more

I called a week ago asking about a particular set of shoes, unfortunately they didn't have my exact size. I got to speak with Natalie and she was able to help me find a different pair of shoes with my size. Natalie was able to help me reserve the shoes I wanted. The vans was was clean and organized. Cristal the cashier helped me ring up my order and helped me add points to my vans family account. Cristal also helped me with my military discount. I had no idea Vans offered military discounts for Veterans. I was stationed overseas during my 4 years of active duty enlistment. I wasn't in the United States. I couldn't use any "active duty only" discounts, I was away from my family and friends. Bullshit. I hate places say they support the troops but only accept active duty discounts. Thank you Vans! read more

This vans store is the one I go to all the time. Im so impressed with my last visit, even though it was Black Friday and busy, chase was very helpful. He is the definition of great customer service. Very attentive, nice, and helpful. I've never had a problem in this store. Always great customer service but this last visit was beyond my expectations. Thank you chase! read more

The girls on Tuesday 1/18/22 were awesome. Helped me with my return and got new pair ordered. Good help is hard to find. They are solid!

This store can be super busy at times and they do a great job taking care of multiple customers at a time. Everyone is very helpful and easy going. read more

I have been standing next to the register for 20 mins waiting for someone to help me get a pair of shoes I just want to purchase and buy for my daughter.. all anyone says are you ok do you k is what you want and when I say yes they start talking to someone else... Update.. had the employees continue to just look and at and as soon as eye contact waz made they would rush to the back I had to be hey I've been waiting here to get help just to get someone.. this is the 1st and LAST time in here read more

This location is awesome! Friendly people that help you. Wish their system was linked in to the other Vans stores to ensure you find the shoe you are looking for. read more

Vans put out a promotion at the end of December valid through mid January and then close down all the stores right after! It's ridiculous. How will customers use the deal in stores?? What a cheat. Vans SUCKS! read more

I wanted to get some vans and was in town so dropped in. I have a hard deciding on shoe sizes/colors and tend to take some time. Zach was very helpful and had some good info to help me make a decision on sizing. Great customer service all around:) read more

I received a welcome when I walked in(always nice).. I went to get my grandbabies school shoes.. I stood there for about 10mins before the young lady came out but it looked like she was doing shoes all by herself(no help) I saw 3 employees at the register just talking..Really!! the shoes I wanted this store didn't have so she called the long beach store and put on hold.. read more

Raymond aka "The Man" is the best he's helpful and funny. Keep up the good work! Store was clean and fast service.

I love this store, if only I had the money to spend on shoes all the time. I love Vans and I come in here often to admire them. It's like window shopping except you can actually touch them. x: The associates are always friendly and ready to help. I'm always greeted at the door and usually while I'm gazing at the shoes someone will ask if I need any help, to which I reply, "no, sadly." read more

Poor customer service. Employees linger in the back and disregard waiting patrons. Decided not to shop here today because employees were not very attentive to the needs of customers. I went to the back to ask for assistance and was told that I just have to wait. BUT Why wait when I can shop somewhere else? read more

Came in today to exchange a pair of shoes and just wanted to commend Brian and Chase for a friendly and assertive experience (there was another blonde guy too whom I didn't get his name). All of them had a very positive and professional attitude especially due to the fact that it's back to school season and the store was quite hectic. I was pleased to say the least with my experience and look forward to another pleasant shop at this Vans location. Keep killing it guys! read more

Came here around first weekend of September 2016. PROS: - Staff was super nice and incredibly helpful and fast with service - I was able to get 3 shoes but I thought for a second they might look too big. Worker said they looked great - got $20 off $50 purchase but can't use it till 9/8/16. CONS: - because of my shoe size 6/6.5 I was limited on shoe style options. :( Booo - got home and my husband was laughing asking me why my shoes looked so big. - I just felt like the selection. And lack of sizes for me makes me not want to come back. Maybe I should look at converse. read more

Normally don't write reviews, but the customer service of a younger woman with dyed blue hair was fantastic. She was literally helping 6 customers while on the phone with another store. She was calm and collected during crazy business. I didn't get the shoes I wanted but she put them on hold for me at another store. Great customer service! read more

Horrible customer service. Waited for someone to come out from the back room.. all you can hear is giggling in the back. They clearly didn't want to come out to help any customers. One girl comes out, looks at me, and walks to the front.. doesn't even acknowledge any customers that needed help. Don't waste your time here. Whoever the manager is clearly doesn't care. I would rather drive an extra 10 minutes to Cerritos than deal with workers like this. read more

Shopped here for years before 2012. It was a great place to get some new kicks. I like the new vans shoes. Been buying them for a long time, I'm just tired of buying the overpriced shoes. Got some sweet stuff for my board in the while. Their hats, wallets and backpack brand are good as well. The cashiers are friendly, you'll get what you need after they helped everyone else. Usually slow in here unless there a big sale going on. On the norms, there aren't much of a sale. read more

Although they didnt have my size, my man scott with the great customer service helped ya boy out finding the right shoe size in a different location. 5 stars cause scott is the man read more

First time here and found exactley what I was looking for. My shoes are comfy and picked up a couple cloths while I was at it . Workers were helpful and nicr to deal with. Prices was not bad for what I got.it was conveniently located in the Mall. read more

Waited around to get help and even after a handful of "excuse me's", you still get overlooked and will be served only after a white person. Don't forget, a majority of your consumers, are colored. We're not here to redeem coupons or anything, just trying to pay full price for some kicks. Definitely taking our business elsewhere. read more

Stopped in here the weekend before school started and it was total chaos with customers everywhere! I must say the staff handled it like pros! They were calm and on top of welcoming everyone as they walked in they also were working away and making sure everyone had been helped. I cannot believe how busy it was in there! The staff seriously had everything covered from writing down names of customers and sizes to another person pulling the orders from the back. The line to check out when quickly and smooth and it was overall a great experience. Keep up the good work! Seriously impressed by these people. read more

Cool store! It's small, but it carries lots of shoes. 8/9/11 visit: everyone was very courteous, they brought different shoes for my wife to try on. They also suggested socks since they were buy one get the second half off. read more

Love coming here. Everyone is always nice and I always leave with cool stuff! And I love that theirs always really good deals and I won't regret buying something like I always do at other stores... read more

Came in 4/24/18 on a evening and found some lazy oaf shoes I've been wanting... and I was helped by friendly employees. Service was great and employees asked if I needed help a lot which I appreciated. Amazing customer service keep it up guys. read more

I had the most amazing service on 8/14 because of a nice young lady named Bailey. It was extremely busy in the store and I almost left, but she was quick to ask if I needed help. She was not only able to help me, but she was also helping 2 other people, and doing a great job at it. She proceeded to tell me about the promotions that were going on and was very helpful all around. We were able to find the shoes we needed and get out of the store in a timely manner considering how busy it was. Thanks Bailey for making our back to school shopping a little easier. read more

Even though it was packed and busy the cashier, I forgot her name but she had tattoos on her arm, helped me exchange my shoes. She was fast and professional ensuring my shoes will come. read more

Hi, just wanted to say thank you for your help Joseph Disa. You went out of your way to help me with my shoes. And thank you so much for lacing my shoes I just love them. Thank you for not making me feel rushed and for making me feel like you cared about my shoes. And I just love all of the cool stuff you helps me pick out at your store. I will be making sure your there when I come in next time see you soon. read more

I waited about 20 minutes and no one ever came to assist me with getting my size . I eventually left once I noticed it was someone at the register and two additional walked to the back and never returned read more

Love the Vans store in Lakewood, supremely better customer service than most Vans stores. They've always got a great selection and I love their clothes. The staff is above friendly and helpful, and that keeps me coming back! read more