I came in today around 12:30pm, I was serviced by a girl with pink hair. I came in to make a return and after scanning my receipt etc. she asks for my email and I say "I didn't use an email when I purchased" then in a passive aggressive tone she replies "what's your email" ignoring what I said. I gave her my email and then she asks for my phone number, I say "why do you need my phone number" she replies "what's your number" passive aggressive and again ignoring what I asked. I don't like going back n forth with workers or give a hard time so I gave it to her. She then gives me my receipt and says " thank you" I take it and say " you too ". About 2 minutes later, I get a "welcome to the club" from dr.martens in my email. She signed me up without asking me and without acknowledging what I was asking during the process. That is unacceptable, I shouldn't be signed up without my consent. read more

I had the most amazing experience buying my first ever pair of Dr. Martens. Pam was so knowledgeable, kind, patient, and went above and beyond for us. With everything that she told and taught us, we ended up leaving the store with two pairs of docs. She made my visit quite memorable. Esmeralda was also really great. Thanks for the best first experience at Dr. Martens! read more

Martens Los Cerritos - Shoe Stores Near Me - Cerritos, California

Customer service by the "manager" was horrendous. She refused to let my daughter try a smaller size when the size she first tried on were humongous on her. She was extremely rude and told my daughter she needed to get the idea that these are supposed to fit like tennis shoes out of her head while she pointed to her head. I finally stepped in and insisted she get her the size 7's which ended up fitting perfectly. She literally argued with us about not wanting to let her try on the other size! It was by far the weirdest and worst experience ever from a shoe store!! She should really not be a manager, not even work in the store! read more

Walked in Friday 3/27, was looking around the store. The store had one other customer only. Yet the staff were busy chatting, and despite being around them not once did they offer any kind of help or support. I also walked up to them to get help and they just looked away, so I had to call one of them out specifically to get their help. read more

Darlene at Doc Martens really came through for me. She didn't just "ask if I needed help" and disappear--she actually helped. Super patient, knew her stuff, and made the whole thing easy. read more

Martens Los Cerritos - Shoes - Shoe Stores Near Me - Cerritos, California

Tried to return an online order. They told me they can exchange but do bot take returns because supposedly they have no access to "their system" - so they have access to "the system" to exchange but not return? Bought multiple things from this location and this brand. See you never!!! The most terrible customer service. I bet you they rely on their shipment exchange process taking forever that people simply give up and the brand gets to keep your money. This is the first and the last time I ever purchase online from them and given terrible customer service at the store, will not be back either. The order was for kids boots that are so poorly designed that there is no way a kid's ankle would fit when it is zipped up. read more

Not much to say about the shoes. They're Dr. Martens. I.Y.K.Y.K. In this day and age, what makes or breaks a business is customer retention because we have virtually unlimited choices in goods and services. But, I invest my money where I feel seen and welcomed. And, that's what this location excels in doing. Beginning with my experience with Faith, my sales person, who was attentive and helpful from start to finish. I called to reserve a pair of shoes that were waiting on me when I got off work to pick them up. (which was surprising given how many times I've been disappointed by layaway service at other stores). When I arrived, she educated me on some shoe care products in the interest of my preserving my purchase. And, not just simply making a sale. Then, her manager Mariah stepped up to check on me to make sure that everything was smooth and if I had further questions. No high pressure sales tactics. No delusional, douche hipster elitist arrogance. Just a good experience hanging with the cool kids with piercings and tattoos that couldn't have been nicer. read more

I like the quality of shoes. However, I bought defective socks from them, and when I went to return them I was denied a refund because they 'weren't resellable.' They were sold to me in that condition and I had to exchange them. I think that policy is needlessly blaming the customers for a company issue. No customer should be denied a refund because you as the company can't resell said item. Eat the cost to keep your loyal customers, it won't kill your business to have integrity I promise read more

Pam did an excellent job helping out my daughter with her first pair of docs. As a result of her service, I bought myself a pair and an additional for my kid. Five star! read more

Don't recommend to by boots at this location. Trying to exchange not even a return an item is prohibited after trying on the shoe at home. They stated do to the slight wear. (Small crease and not even a speck of dirt on the soul) we are not Able to help you. We ended up going to the original store and hour away to exchange. Very unprofessional will not purchase from here again. read more

Joey was incredibly kind and helpful! He helped us out when we needed more time & was so positive and sweet!! Thank you!!

Bought some shoes and a wallet. August 10. Used the shoes for a couple of days, typically they take a while to break in but my right foot was killing me. Was getting home to stuff them up with paper and a wooden brush to stretch them out a bit but decided to check shoe size. Left was a 10m and right was a 9m. I called right away on Wednesday and advised of incorrect shoe size and I had already thrown receipt away. They said bring them in and we'll switch them out just proved that I did a purchase with my credit card and within 5 minutes I was in n out. Don't remember the lady who helped me on the phone and the lady in store but both great and assisted me right away. Thank you guys! read more

Joey not only helped us find the best fit--he saved us time and money too! These are high quality shoes and my partner NEEDS them for work. Reliability is key! High value, great service, and we'll for sure be coming back. read more

It was my first time entering Martens at Los Cerritos, and I honestly was just planning on looking around and was going to just leave. However, I had some questions related to sizing and was greeted by a super sweet and helpful staff by the name of Tommy. Tommy had such a sweet smile, was super patient, informative, and knowledgeable about the shoes there. He was attentive, and made sure to assist me all the way through. I just want to thank Tommy for giving me such a wonderful experience at Martens, and for that I end up leaving the store with not just 1 but 2 shoes! All to the staff's there were really helpful. I'll definitely be going back again, and if you do make sure to be on the lookout for Tommy. read more

I want to give the manager of the store and the guy with the cool pants sloppy toppy for being the chillest people ever. Best Dr martins store in the whole world, unmatched vibe. 10/10 read more

Martens Los Cerritos - The heat - Shoe Stores Near Me - Cerritos, California

We have been to this location as well as others. We have purchased five or six pairs of shoes from the Cerritos location since it opened and the service is always top notch. Today Joey (store manager) helped us with an exchange and with choosing the insoles for a thirty year-old pair of Doc's I own. He was friendly and customer service oriented in finding the right fit. I highly recommend this specific location. read more

First time getting Docs and it was a good and helpful experience. I was nervous as they are an investment piece to the wardrobe. Destiny was very kind, patient and very informative on the various types of Dr. Martens and how to care for them. She helped me to pick out the best leather to fit my needs and style and I walked out with a lovely pair and new knowledge on how to break them in and care for them. read more

Chris I hope I got his name right was SO HELPFUL and really appreciate everything he did for me! Really love this store and the service was great read more

The employee by the name of Chris was so kind and accommodating when handling my return. I bought a pair of shoes for my fiance at the Santa Anita location & unfortunately they gave me a slightly used pair. Not wanting to drive out of the way I stopped at my local mall & luckily Chris was able to handle the situation. Definitely recommend coming here for any purchases as they really check their product thoroughly!! read more

I recently went to the store to return some boots that were way too small for my daughter and the beautiful shoe consultant at Dr. Marten was so wise. She measured both of my daughter's feet like who would thought of that ? Not me. Next I need to return some she boots my daughter never worn because she complained that they hurt her feet like forever . So they kindly exchanged the boot ( finally sale of course) for my lovely child. I was so grateful to the store manger and the team at the store because they didn't have to do it at all. Thank you a million times you guys , she wearing them as I type read more

My elderly father purchased some Doc Martens quite some time ago but never tried them on until recently and it turned out they don't fit. Their return policy is 30 days but Manager, Joey, was so awesome and helped me (and my father). Thank you Joey! You rock! read more

Went in today for Christmas shopping and all associates were talking . I asked a girl a question looked at me and rolled her eyes at me and continued to talk to the other associates. There's no reason for ten employees to be in a small store when they are not even going to greet the customers. Ghetto ! read more

Rude customer service. Rude workers . Managers do nothing about it. Talking instead of helping customers. When they help they spend too much time on one customer when there's multiple that need help. Manager needs to train their workers to not be rude. Not coming here again and wouldn't recommend it to ANYONE! This isn't the first time this has happened. Clearly the managers aren't good if they can't even train their employees properly. read more

The customer service was really good. All the team members were super attentive and helped with everything I could have ever asked. This is the first time I have left a review for a retail store. Shoutout specifically to Joey, the store manager, who helped me out with my issue. I visited in early October 2023. read more