During my visit to the store, there were two associates, and unfortunately, no one greeted us at all. They were engaged in conversation with each other the entire time. Another customer walked in and received assistance, while I stepped out briefly. When I returned, I wanted to see if she had asked for help or if the associates approached her. It's unacceptable for a business to neglect welcoming customers. How can you work in customer service and not provide customer service? read more

I was in this location for 10 minutes. I asked for help they told me will be right with you. Wait another five minutes still nobody customer service sucks and the crazy part is there was nobody inside the store.... I always buy shoes here, but there's other shoes stores in the mall . Thank you guys you guys lost a very good customer read more

Shoe Palace - Shoe Stores Near Me - Cerritos, California

See all

Little guy has attitude problems doesn't know what's on sale in his store made my day looking at his dumb face once I showed him the shoe on sale save you're time and go somewhere else read more

Came here with my family and was racial profiled. This guy followed me and my family around the store I stopped in my tracks because I thought he was going to great me and ask me if I wanted to shoe. But no warm welcome or anything. I said what's up bro can I help u and he just looked shocked that I noticed him following me. I will never shop here again ever. What I was lookin for I found at the crocs store I bought crocs for my family and then bought Nike socks from footlocker! If you want to shop at a good sneaker spot without be racial profiled go to Footlocker, Footaction way better shoe selection. And the customer service is always great read more

Service was super bad. Was waiting around 20-25 minutes for someone to help us and no one came by to help even though some workers saw us needing help and didn't come up to us. Ended up just leaving without getting anything. Very disappointed. And when we were leaving some of the workers were just on their phones and taking pictures. If I could give zero stars I would. read more

20 minutes WAITING for someone to come and help us, some guy kept passing us and just looking not offering if we need sizings. 20 minutes. Got annoyed and just walked out lol read more

JAD Jada, Oscar and Josh are fantastic associates whoever hire these people should get a promotion, very professional, outgoing and very helpful, attentive and hospitality. I will always shop at Cerritos because of their service. read more

Sales person name Melanie very rude. Didn't even ask for my email or phone number to see if I have an account and didn't even give me a bag for my purchase. She's horrible sales person, and gives attitude towards customers read more

I came in on the Jordan 4 Military Blue release and Olivia was the first to assist me. I even asked for another specific shoe and they had them and Olivia was very helpful and assisted me right away. She always helped me look for other stores that had them and was very respectful and did the extra for me ! read more

Worse experience I ever had the store was empty and manager was just standing around doing nothing I asked for help and the person never came back I asked for a manager and the manager gave me attitude and was very rude I walked out I was ready to purchase shoes for my whole family but never here don't go here wish I could give no stars read more

Olivia took care of all my needs and was super patient and kind great attitude and def is a management material

The service was amazing. The rep that helped me provided me with the best service. I'm grateful for people like her especially these days. Thank you Brianna for being great. read more

The service we had with the manager Olivia was very helpful and I would recommend her for any business

Amazing!!! Since the moment I walked in the customer service is outstanding!! The girls go above and beyond to help you find what your looking for. This was the 1st time going back into the mall since everything open up. Des and Brianna are truly amazing, their communication with one another is great. They are fast and friendly. ShoePalace is your place to go, not only because they have a great variety of shoes, prices are great but the way they treat their customers is just brilliant. Thank you again, Des and Brianna for making my experience so delightful and easy. read more

The manager here who is ANTHONY has the worst customer service EVER! He is very arrogant and does not know how to handle customers frustration. I would recommend you to visit Lakewood instead. In regards to their return policy, they have 14 days to return??? But there is a law in California that says any retail store has to be 30 days. CIVIL CODE - CIV DIVISION 3. OBLIGATIONS [1427 - 3273.16] ( Heading of Division 3 amended by Stats. 1988, Ch. 160, Sec. 14. ) PART 3. OBLIGATIONS IMPOSED BY LAW [1708 - 1725] ( Part 3 enacted 1872. ) 1723. (a) Every retail seller which sells goods to the public in this state that has a policy as to any of those goods of not giving full cash or credit refunds, or of not allowing equal exchanges, or any combination thereof, for at least seven days following purchase of the goods if they are returned and proof of their purchase is presented, shall conspicuously display that policy either on signs posted at each cash register and sales counter, at each public entrance, on tags attached to each item sold under that policy, or on the retail seller's order forms, if any. This display shall state the store's policy, including, but not limited to, whether cash refund, store credit, or exchanges will be given for the full amount of the purchase price; the applicable time period; the types of merchandise which are covered by the policy; and any other conditions which govern the refund, credit, or exchange of merchandise. (b) This section does not apply to food, plants, flowers, perishable goods, goods marked "as is," "no returns accepted," "all sales final," or with similar language, goods used or damaged after purchase, customized goods received as ordered, goods not returned with their original package, and goods which cannot be resold due to health considerations. (c) (1) Any retail store which violates this section shall be liable to the buyer for the amount of the purchase if the buyer returns, or attempts to return, the purchased goods on or before the 30th day after their purchase. (2) Violations of this section shall be subject to the remedies provided in the Consumers Legal Remedies Act (Title 1.5 (commencing with Section 1750) of Part 4). (3) The duties, rights, and remedies provided in this section are in addition to any other duties, rights, and remedies provided by state law. (Added by Stats. 1990, Ch. read more

Shoe Palace - Shoe Stores Near Me - Cerritos, California

I bout a pair of shoes yesterday and the sole is a little dirty but they were never worn. They refused to return the shoes against there own policy Never buy shoes from here read more

This is the worst location I've ever been to. The manager Anthony was just rude and very unhelpful. To top it off I heard how badly the employees are treated here. It disgusts me to hear what goes on here and I will never support a store that runs the way this one does. I hope they fire the manager for how he behaves and I recommend everyone avoid this store read more

Terrible service at this store. Sales persons seem bothered when you ask them for size while scrolling on their phones. Miguel was also rude and very unprofessional. There was one cashier and 10 people waiting to pay for shoes while 3 associates were chatting "not work-related" including the manager. The store has a good selection of shoes but the worst customer service. read more

It's Xmas eve and my wife is 9months pregnant and she's adamant about getting me at least one present I can unwrap for Christmas morning. So I parked right outside between where sears and shoe palace are as she begins having contractions. I call the store I explain my situation... hey man if you can I'm parked outside my wife is going into labor.... is there anyway you guys can send someone out debt card pay for the shoes read more

So I been calling since 12pm to see if they have a size and style of shoe I was looking for no answer. So I decided to drive out there I was in the store phone ringing nobody seems to attempt to pick of there phone. So I ask to speak to the manager he just said I apologize and that was it. He said because we are doing other projects really what kind of customer service!! Too many employees for no one to pick up phone. read more

we walked in early on a saturday to avoid the crowds. (they open at 10:00am which is huge!) it really doesn't matter who helps u herrr because in our experience, the entire staff is hand picked & well trained. anthony greeted us & has always gone out of his way to be accommodating even when they are slammed. we have seen him smoothly handle several customers at once w/o a hitch. very experienced, professional customer service always! that is a rarity nowadays. as for the young lady who grabbed our shoes from the back, always on point. velia is sincere, knowledgeable, mad friendly plus always rocks a smile & dope kickz herself!! she rang us up & we bounced w a couple a panda dunk lows & yeezy 350 v2 slate. thx. the end read more

I went in there today they didn't have that shoe size for my daughter. And employee "Dez" help me in such away she was very knowledgeable and found the shoe in another store had them save it for me and I went to go pick it up with no problem You may want a little girl happy with her minnie mouse crocs read more

Chris was amazing and really helpful, he was really attentive and always helps me and my family every time we come in. I will only come to the shoe palace in cerritos because of my experience. read more

Came here over a week ago and it was my first time, the staff was so kind! I got greeted multiple times and was given the promotion multiple times as well, everyone was so welcoming! I didn't get anyones name but every person working that day was full of energy and ready to help out anyone who walked through the doors. It was a great experience from walking in to leaving the store! read more

My review has nothing to do with the staff but pricing and honor. I was there this past Saturday 5/11, I was looking for comfortable workout shoes under a $100. The gentleman helping me was nice and very knowledgeable. The shoe I found a liking to was sold out in my size, so I found another shoe @$89.98. Even better! Plus they had my size, I'm all ready to go and checkout. Now the total is $150 plus. As I sat there perplexed I had to refer the staff to the ticketed price on the shoe. Of course no one has an idea of the price and how that happened. Worse case scenario all they offer is 20% off. No where near my $100 budget and clearly not mistake. Now I'm left shoeless and no upper management to adhere. So here's my 1 star on yelp! Get it together Shoe Palace and honor your mistake!! read more

Just wanted to come on here and thank the worker Chris tomayo (hope I spelt that right) for going above and behind helping me with my dilemma for my anniversary. After being lied to at sheikh about a certain shoe being in stock that was hard to get ahold of, I wandered over to shoe palace in hopes of them having it ; as it was sold out everywhere in the size I needed. I told chris my situation and he went back and forth from the inventory room about 4 times in effort to see if there was at least one pair left. He even went as far as to check the shoes off the mannequin that was displaying them. Unfortunately there wasn't any left in stock but his efforts didn't stop there. He tried even harder by calling a couple of shoe palaces for me and fortunately ended up finding a pair all the way in Torrance. I can't thank him enough as i really needed to get my hands on these for my girlfriend. With that said It's hard to find good employees and help now a days but shoe palace, you have yourselves a damn good person/worker. Thanks for saving my anniversary. I'll definitely be coming back here again. read more

I went on Sunday to buy my son some champion shoes. Tee was beyond helpful. Showed us many different sizes and styles. Seriously one of the best! read more

This Shoe Palace have the best customer service compared to Foot Locker & Finish Line. Albert, Leaf or Lief, and manager Kenneth were very helpful and hard workers, bought 4 pairs of shoes and they made sure I get the shoes I was looking and putting one of the shoes I wanted that they didn't have in store on hold at the Lakewood Shoe Palace location. They gave me full customer service even it was already 9pm closing time. I recommend to check this location out. read more

Went in to look for shoes ... had been to finish line a few other shoe stores ... demetri (not sure if I spelled it right) was very present and did not try and rush me or try to lock in the sale ... calmly got everything I was looking for and the sizes I needed ... thank you for your help and awesome customer service I'll be back for my next pair of Nike soon !!! read more

Just had to shout out Susy or Suzie not sure how she spells it, but she was awesome! She went above and beyond to help me out and delivered great customer service. I really appreciate it! I'll be coming back to this location to purchase future shoes with her bc of how great she was! Thanks again girl ! read more

Horrible customer service from corporate. Purchased shoes for my 2 yr old here and within hours of wearing them they had busted at the seems. I was told I couldn't return them because they had been worn!!! I've called corporate at least 15 times and left 4 messages and have not received a call back. read more

Great customer service from Albert Garcia. He was very helpful, knowledgeable and definitely went the extra mile for us today. We will definitely keep shopping here. My husband was very pleased with the service he provided us and as a branch manager he recognizes and appreciates hard workers like him. Now a days it's very hard to get that anywhere. Btw... we purchased 3 Nike tennis shoes from Albert. Thank you again for your help. read more

never order from shoe palace online or even buy from them! first of all they never send you a email of your item being shipped but they do charge your account the minute you order from them. second of all their customer service is terrible to begin with they never answer your calls always a machine with leave a message. so no they have not improved customer service since 2016 like they like to reply with on our reviews. they never respond to messages or emails sent to them. and lastly, their store policy sucks! never again! read more

Went in a few days ago, dealt with an employee by the name "Jesse". Very rude and I am very unhappy with the service I received, will go to Lakewood from now on! read more

i live walking distance to the mall, and i even used to work there, and i will never go to this shoe palace again... the last 2xs i was in this store i was followed around as if i was foinf to steal something.. idk if its a race thing or what but these bums will never get a cent from me again!!!!! lakewoods way better anyways.. read more

The employees helped my girlfriend and I get her the shoes she's been dreaming about for the longest. Really helpful and are in no rush to make a sale off of you. read more