Stepped in Today to exchange some shoes, I received as a gift . The store is clean, well organized the workers were both very welcoming . Moises was extremely helpful and very accommodating . It's refreshing to see young men Working hard but most importantly with respect . Keep up the good work Shoe Palace in Downey . read more

For starters i won't be going back and i'm sure they don't do a lot all day because it's location is a little odd lol and it's never packed like a mall's shoe palace but there was 2 girls and neither of them wanted to be there the i don't give a f*ck attitude was insane clearly didn't want to help me out although one girl asked what i needed help in and i looked at shoes about to grab one and ask her if they had a size 11 in the shoe and she was gone the minute i asked the question so i went to go look for her and took a while for someone to help me out. i parked in the back and they have about 3 employees in the back outside just talking and vaping so don't know what's up with that either and mind you that's the designated parking for them so it doesn't look very good either i'm sure they could care less but if i was the owner of that location id be pretty embarrassed....moving on to the most irritating part ( yes it gets worse ) the music jeez....i cannot fathom or even explain how loud it was it was simply unbareable !!! I was on facetime with my partner to pick out a shoe as a gift for a birthday party the day of and for the life of me i couldn't hear shit. My volume was all the way up and we were both getting frustrated because we couldn't hear eachother as i was showing him the shoe options. I honestly didn't even want to buy any shoes the lady was giving attitude and a hard time almost like she didn't even want me to buy anything seriously not exaggerating at all. at the register i couldn't hear what she was saying over the loud music and she spoke up but with MAJOR tone and even gave a little face attitude.... I wanted to get shoes for myself too but hell no i didn't wanna go through that i felt so un welcomed shes lucky it was an emergency gift if not i would've simply said yk what ? bi'm good and walked away i wish i got her name but it was a short girl w a slick back pony tail. I'm not one to write a review but damn that was frustrating as hell !!!!!!!! Wouldn't wanna come back and i hope the owner or manager does something about this wether it's retraining or just calling them out on it because it's upsetting seeing employees ruin the reputation of a business when it's probably not even the owners fault read more

11:10am standing outside waiting, still closed????? Store time say 11:00am, also called no one picks up the phone......finally opens at 11:13am morning shift employee did not show up and they're having computer issues Last time customer here read more

Shoe Palace - 11:11am still close???? - Shoe Stores Near Me - Downey, California

Shout out to Jesus for helping me out today. He provided great customer service, was super helpful in helping me pick shoes out for my niece. Definitely want to let management know he's doing a GREAT JOB, has great energy and made this shopping experience easy. read more

Me and my husband came in and quickly were greeted by Jesus. He was so much help and very friendly!! If you need anything ask for him

Steve was very helpful. Best Shoe Palace I have been to, variety and sizing were endless. read more

Shoe Palace - Shoe Stores Near Me - Downey, California

I went into this shoepalace to find my girlfriend shoes. As I was inside I needed assistance and I asked one of the guys and he ignored me. Didn't think nothing of it until Marissa saw me and helped me out. I made her pull out 5 different shoes and I felt bad but she was amazing. I asked if she was the store manager and she said no and pointed at the guy who ignored me. I was very shocked because he didn't seem to give me store manager vibes. As she was helping me he was lifting up his shirt which was just not appropriate at that certain time. I was very confused and just hope he can set a better example for people around him. Thank you again Marissa you really gave the best service! read more

I Came In Monday afternoon looking for a matching pair of shoes with my girlfriend. We walked in and everyone was so welcoming especially Brian. Brian took really good care of us making sure we were okay and made sure we felt welcomed asking us about our day. We asked him so many questions for the perfect shoes and gave us outstanding customer service with a positive attitude. If you guys are ever in need of a pair of shoes in any sort stop by and they will make u feel like home. Me and my girlfriend came in for just shoes and walked out with many other things . read more

Good service when you actually get to go in the store. They tend to close before their posted closing time stated online "8pm". Just drove all the way over here for nothing 7:25 pm and the guys had locked the doors already. 2 stars just for that!! read more

Walked in the store and felt really welcomed here. Great service by Danielle and the other girl working with her today Sunday Morning. They both answered all my questions I had . Dope vibes ladies! Excited to use my new cleaning supplies on my shoes :) read more

Shoe Palace - Shoe Stores Near Me - Downey, California

Still outside this place and had to leave a review to recognize the awesome employee that helped me today. His name is Pablo and he provided the best customer service I've ever received in my life. He grabbed what I needed so quickly and checked out my item with amazing politeness. read more

Very disappointed with this store. First off when you walk in the staff don't show any type of examples of social distancing, which during this time is very important. Then you have one staff member who is walking around with his mask covering his chin !!! You then have multiple staff members talking very loudly about their weekend using profound words. To me that was very unprofessional. Then to top it if I asked a sales associate for a shoe size in which he tells me " sure let me go check that for you"..... waited about 4 minutes for him to come out with no shoe in hand, he is on his phone texting, and walks right past me and doesn't say one word. So I go up to him and ask him for the size and he responds with " oh we didn't have that size" !! Seriously MAN! Horrible customer service ! In my opinion this place needs to be trained in customer service ASAP! Avoid this place if possible. read more

These foos closing doors 30 min before the time no wonder this place is always empty weenies

The lady there is super rude you ask her a question and leaves you standing twice left me standing then I told her thanks after the 3xs of trying to get my shoe size I told her thank you for helping and did not even said a thing not a word weird attitude she should look for another jop . read more

I went there today and Emma and Emily helped me out! Their customer services was so amazing in comparison to other shoe palace locations that I have gone to. Definitely recommend this location for your sneaker needs! I will be going back there for my sneakers! read more

Very warming and friendly service. Also told us what other stores had the shoe size I needed. Def would come back!

For a first time customer the service was not great at all. Lady was not very friendly nor helpful. I took my business else where to Denin exchange where as a first time customer was not treated like vermin. read more

Bought some Airmax 720 a few months ago. Yesterday the air came out so I just came in with no box or receipt. I tried giving the employees, Alonso, the card I used to look up the transaction like every other store is able to do, but he says that they aren't able to. He made a phone call and simply said over the phone that "I said I bought them here but have no box and no receipt." When I bought the shoes that was the first question I asked. I previously had issues with some KD's and I took them back to footlocker with no box or receipt. They looked up the transaction with my CC and replaced them. I brought that up when I bought them here and the gentleman that sold them to me said that if I had any issues to just bring them back. This is ridiculous. read more

I came down to this location from footlocker down the street. All three workers that were there were all extremely helpful from the moment i walked in. I've never experience such amazing customer service. Have never been to this location but most definitely will be coming back!! read more

I visited today Shoe palace and I loved the great customer service and specially the service I received from Araceli, she it's great and definitely a caring person and made sure I was well taken care of.. read more

Horrible store, won the Jordan 1 hyper royals raffle and when I got there they came out with Jordan 1 volts. I even called before the raffle to see if it was for the hyper royals and they said yes. I also asked when I arrived to the raffle what shoe it was for and the lady said hyper royals. They just wanted the shoes for them selfs. I'm not a Karen but they did me dirty. read more

I heard that place is new open. My oldest sister want to checked it out. So we went there. I'm really surprised that employer knows sign language. We were very happy and easy to communicate! I'm really proud that she knows asl. Cheer for her! I wish that other stores employees knows sign like her. I bought my new shoes from that store. Amazing ! We will like to go there someday for buy new shoes! 驚くばかり！！！ read more