More than just a shoe store... I's a family! ​I cannot say enough good things about Miss Lola. I have been a supporter since 2012 and a paying customer as of November 2025 when I decided that i deserve to treat myself and put myself first for once and I haven't looked back since. Finding shoes that are beautiful, affordable, and high-quality is rare, but finding a brand with this much heart is unheard of. They are truly inclusive, carrying sizes 5.5-11 with dedicated wide-calf and comfort lines, so there really is something for everyone. Shipping is SUPER FAST and returns are very easy. If an issue arises they get you taken care of as fast as possible. ​What sets them apart is the people. As a Latina-owned, family-run business, you can feel the love in everything they do. Lola is the sweetest soul, and Ray and Nancy always make sure we're taken care of with the best deals. The team... Casey, Joce, and Juan provide immaculate, personable service that makes you feel like more than just a customer. We've built a true community of "besties" here. Whether you're shopping their TikTok lives, APP, MissLola.com or in-store, they listen to our feedback and go above and beyond to make things happen. This team deserves all the success in the world and they have my love and respect! read more

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I ordered 2 pair of heels online, they were delivered today 5.05.26. I am confused and to why both pairs of shoes didn't come in their own shoe box. They just threw them in the shipping box. read more

Miss Lola - Shoes didn't come in their own shoe box, they came like this in the shipping box. - Shoe Stores Near Me - Pico Rivera, California

I'm impartial to Miss Lola and this review is solely based on the shoes, not the clothes. They have a great selection of heels, but it's always a hit or miss with comfortability. Sometimes some of the shoes aren't practical but that's definately the reason I order the shoes online and pick up at their location, because trying them on at the store will allow you to know whether you need to exchange or return altogether for store credit. Some of the shoes have lasted me a long time while others don't seem to be that well made. But again, the shoes are reasonably priced and they always have sales online and in the app. I do recommend you look at the fine print when ordering online as sometimes items ordered online, including shoes, are final sale. So pay attention. When I have gone during the week to pick up an order, I always expect 20 mins for someone to assist me...or acknowledge me. The place is understaffed. The workers are always hustling and moving, so this is def not a reflection on them, but on Management/Ownership. Would help to have additional people on the floor to assist. This last time I went, there was no one at the register for a solid 15 mins. At the very least someone should be at the register as there was girl who needed to pay for her items and I just needed to pick up my items. The place itself is aesthetically cute. Plenty of parking. It's more packed on Saturdays so be prepared to wait. read more

Miss Lola - Understaffed. No one at registers - Shoe Stores Near Me - Pico Rivera, California

So glad they were able to have my order ready within an hr. I needed a small bag for a wedding that same night I stopped by. Great customer service! They had an online deal for Labor Day weekend, the bag came up online for $35 however the girl at the register gave me a different price but I just checked out online, not sure why the difference in $. The store is more of a show room, so you can try the shoes an there isn't a fitting room available but a restroom - very clean so you can try your items in there. The clothing is not all out on display but if you see it online they can bring it out to you. There are QR codes in the store so you can shop and they'll bring out some of your items to try on. I've been a fan since the Santes Alleys but love what the owner had done they've come along way as small business owners. read more

Miss Lola - Thank God for in store pickup - Shoe Stores Near Me - Pico Rivera, California

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Omg love this store really good quality clothing the best always really fashionable they have really good style clothing and heels boots everything night out what I like too elegant clothes like Zara sometimes there clothing better specially in the holidays summer always . The people there so friendly nice excellent customer service u can't compare th quality and fashion ..‍ read more

Everytime I go to this store I never have an issue with staff or cleanliness everyone is always very welcoming and great with service I love the shoes ambience & clothes ! read more

Please take into consideration their return and exchange policies. When I purchased the items, there was no mention of them being final sale on their website. I had to email them to request a form for exchanging the items, as there was no receipt included in the package. Moreover, their sizing is completely inaccurate. Their clothing is more suitable for a slim teenager's body, rather than a person like me who is 5'8 and weighs 135 pounds. A medium size felt more like an extra extra small. Additionally, you have to pay for the return shipping to exchange the items, and there is a possibility of being told that the items are final sale. Please refer to the picture for your available options. I recommend saving yourself the hassle and shopping elsewhere. read more

Miss Lola - That is absurd. - Shoe Stores Near Me - Pico Rivera, California

Service is always great. The associates are friendly, helpful, and attentive to customers. The selection of sites they have online never misses a beat. Great affordable speed and great styles. I've been buying from Miss Lola for over 5 years, and I never go anywhere else. read more

I do not agree with how much pricing is here and their shoes do not last. Service was horrible too!

I went in today 09/05/24 at around 11 am and the girl working (i didn't get her name ) provided great customer service, was friendly and attentive to my needs the selection of shoes is great and as well as the prices read more

My favorite place to shoe shop! They always have a wide variety of trending styles. Everything from heels, boots, slides, etc.. They even have mommy and me shoes for little girls. My daughter is just as obsessed with their stuff as me lol. The quality is good for the price. Customer service is always perfect. Last pro tip: check their website for discount codes that can be applied in store :) read more

Miss Lola - Shoe Stores Near Me - Pico Rivera, California

They have everything available that's on the site and you get the. Promo codes totally recommend you can also buy online and pick up in store and return in store if u don't like the fit totally recommend read more

The place to go for all occasions starting from hiking to dinners, movies, and partying. Or even just to be at home Miss Lola has the best trends in town for every season. It's also topped with excellence and knowledgeable sales associate don't forget to ask for Bri M.for all your daily needs. read more

Miss Lola - My summer styles - Shoe Stores Near Me - Pico Rivera, California

It's a very cute shoe boutique! It's got nice aesthetics, lots of very friendly workers, and some clothing options for sale. The shoes have sticker QR codes to let you know how much the shoes cost and if there are other colors in the back of their warehouse. It's definitely not a place for those who don't use a smartphone since everything is online such as pricing. I came out with a couple of cute pairs and I look forward to coming back! Everything is package with care and the bags are so cute! read more

Miss Lola - Shoe Stores Near Me - Pico Rivera, California

I haven't shopped at Miss Lola since COVID and that's because all my heels are still holding up. I stopped by to look for some items for my trip coming up and I just wanted to say thank you to Luis for being so attentive, he made sure to greet me as soon as i walked in and got me the shoe sizes I needed right away. If Luis took awhile because he was helping another customer he made sure to apologize for the wait. When checking out Luis applied the coupon code without me having to ask and showed me the discount I was getting. Thank you so much Luis for a great experience, I'll definitely be back for more outfits and shoes thanks to your great customer service! read more

I went in to Lola's with no real expectations I just needed some shoes super last minute(for tonight) since I was going to a concert and was hoping to find something cute. I went in there lost and frantic and the girl that helped me I believe her name was Jessica(I might be wrong, but she was THE SWEETEST) I gave her a vague description of what I wanted and she was full of knowledge! She showed me about 4 different pairs and helped me with sizing and figuring out what I wanted, but not in a pushy way at all just helpful and patient. Sizing varies quite a lot so I would recommend if possible to come in person and try things on. I'm usually a size 8-8 1/2 and I ended up getting some shoes in an 8 and another in a 9. The place was small, but they informed me they are the warehouse and have everything they have in stock online there. So that was great, you get to shop online, but also get it right then and there. My whole experience was amazing honestly. I left happy and with what I needed for tonight. Lastly, the store is very cute and Instagramable and they were playing really modern regeton music which i'm into. Soo overall I loved the experience and how helpful they were. I will be returning and telling my friends also about this place. They also have two other stores in DTLA so If you're in the LA area it's worth checking out because the prices are great and they have a HUGE variety of shoes and clothes(but the shoes are what sold me) read more

Miss Lola - Shoe Stores Near Me - Pico Rivera, California

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I felt super lucky to live about 20 minutes away from this in-store location. It was really easy for me to make an online return and also do some shopping. You will just show the employees what items you'd like and then they run into the back to grab it from the warehouse. I'd say there were about 6 sales reps on the floor early in the start of the day and they were moving!!! Very attentive and checking in to see who still needed help. Everything was very clean and the sales rep signed me up for a raffle they were running. I appreciated that. Also parking was super easy, right out front. read more

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I love coming to this store! Customer service is always 10000/10 I came to return, exchange and pick up a new order. The young lady that helped me was so patient with me and very helpful and fast!!! read more

This review is for Luis and his over the top excellent customer service. I came by for curb side pick and did not even realize I miss read the weekend hours and arrived too early prior to opening. He noticed me outside and helped me out anyway. It was so nice of him to do that for me I really appreciated his kindness. THANKS LUIS!! love miss Lola and all they offer. read more

Things I wish I would have known before going here: 1. You cannot try on in store 2. If you leave any deodorant on clothes from trying on at home, it is ineligible for return so make sure to be freshly out of the shower with no deodorant before trying on 3. Only store credit for returns so if you don't like the product you are forced to come back with store credit. I really wanted to love this place. I purchased a couple times. The first time, one item was a bathing suit and even with a hygiene strip inside the suit, it was ineligible for return after trying on. Wish I would have known that when I asked about their return policy in person at time of purchase. Second time I purchased a couple dresses and one of the dresses barely covered my tatas so I tried to return it after trying it on but alas, not eligible for return because there was some deodorant inside the dress from trying on. Deodorant comes out! Especially if I just purchased it and tried it on once. So the associate took it to the back to "the cleaner" to see if they were able to get it out while I sat there embarrassed with a line of people behind me waiting. But of course they were not able to. For all I know, they wiped it with a damp cloth. There is no way a stain is set in from deodorant from one quick try on. Also, I asked the employee at time of purchase what their return policy was in case it didn't fit and they just said the generic 45 day with tags, receipt. If I would have known I couldn't get deodorant on it, I would have made sure I wasn't wearing any! This place is a scam and has terrible customer return policies. read more

So stupid , I bought shades from here and when I received them they were broken . So I wanted to exchange them for a different pair and they said no they would only give me the same exact pair . So stupid . His reasoning is because of Hygiene which makes absolutely no sense because I tried on 5 different new shades . So please make sure you throw those away . Thanks ;) read more

If you shop here and want to return an item be prepared to not receive a refund. Just got off the phone with customer service who told me I would not get a refund for the 2 bodysuits I returned, they looked and felt cheap as hell. Mind you I emailed them a total of 3 times and got no response yet they want to tell me they emailed me yesterday. Didn't receive an email, still waiting on the email she said she was going to send. If you don't like them item just donate it, don't pay to ship the return cause you won't get a refund. They'll spew their return policy. Maybe put the non-refundable disclosure on the items page because at this point your assuming we know that certain items are non-refundable. Shop Shein or Amazon, better quality and they actually refund their customers if they don't like the item. read more

I've been shopping here for years since it was just a hole in the wall pink store in the Santee Alley. Unfortunately I will no longer be a customer because the policy has changed and I purchased something that was my normal size but apparently made for a person with a negative size breast. How was I to know that it was going to be incredibly ridiculously small in the breast area. When I go to return a day after receiving they are only offering store credit which is a bust because now I'm out over a hundred dollars on something that was incorrectly sized. There should be a notice on the item that the breast is for a negative A cup. Oh and customer service sucks! read more

I ordered from the site for the first time ever a few weeks ago. I order some booties and sandals. Booties came in perfect condition. The sandals in the other hand were horrible. They looked like they were coming apart. I called the customer service department and they told me that everything is done through email. Long story short I was eventually contacted by them and asked me to upload pictures. The representative then asked me what I would like to do. I chose the EASIEST thing of choosing to keep them at a discounted price. I never heard back from them. You guys can keep my money. Please make sure you guys do better in training the people in the warehouse who are packaging the shoes. They obviously don't care to check how some shoes leave the warehouse. Also make sure you let the customer service reps know to follow up with the customers. read more

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1-18-23 I went into the Pico warehouse to exchange some Xmas gifts. And I would like to say...THANK YOU LUIS for your patience & customer service knowledge!! He was so helpful and respectful throughout my shopping experience! He is THE BEST! I've been a supporter of Misslola since 2015 I LOVE their entire style & what they stand for! read more

Staff was super nice and helpful! I had to exchange a pair of shoes I had just picked up in store and they were able to do the exchange really fast! The store is small and can get packed so I did wait a little when it came to picking up my order and doing the exchange but overall a good experience! read more

Came in today. Alex was amazing, extremely helpful & kind. Always a pleasure to shop here. A shoe for any occasion. Thank you

This company is ridiculous. I ordered a bodysuit off of their website, it was my first time ordering from this company. When the bodysuit arrived I tried it on... low and behold, it did not fit. After trying it on and it not fitting, I packaged it back up and returned it. I did NOT damage it, leave stains on it, or take the tags off. It was in the EXACT condition as it was when I received it. However, I get an email stating that it was found in conditions "altering its appearance". Keep in mind their return policy makes you pay for your own return shipping, and states that if I want the item back I have to PAY to have it shipped back. You'd have better luck ordering off of DHgate then this garbage can of a store. Will never order from this store again. read more

Miss Lola - Shoe Stores Near Me - Pico Rivera, California

Beautiful store !! Juan is an absolute doll ! Super helpful and very attentive ! He helped us out the entire time we were there and he was extremely kind and welcoming ! Thank you ! Will def be back read more

I made a purchase on line and forgot to use the 40% off code. When I realized it I waited for my items to come and went to the store in hopes to get my 40% applied. They refused to give me the 40% and also refused to take back my order. They said I had to send it back by mail. My total was $121. I paid $14.95 to return. It took a month and then when I called to follow up they said all the jewelry was not refundable. I got back $88. Very poor customer service. I will never buy anything there again, read more

5 stars for Emmanuel! He gave the best service by going above and beyond for us. He was patient and kind. Thanks again Emmanuel read more

Miss Lola - Shoe Stores Near Me - Pico Rivera, California

Very disappointed! Ordered two pairs of boots on 10/22/19 and both are already coming undone! I didn't think the quality was going to be that terrible. I've bought shoes in LA many times for one night events or work and they actually held up for a good few months. These barley lasted a week!! and for you to be selling them double the cost is ridiculous! This company is completely deceiving, you should be ashamed and embarrassed. So NOW I have to glue them back together because I'm sure your return policy isn't at the convenience of the customer. Save yourself the the money.... I'm sticking Nordstrom and The Rack they have designer quality, discounted cost and will last you more than a week. read more

Miss Lola - Boujee Barazz 50.00 not worth it! - Shoe Stores Near Me - Pico Rivera, California

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I appreciated LOLA for so long now and have been a committed customer because I reside in Pico and it was easy for me to pick up or return and exchange if needed. Here's the thing customer service goes a long way especially these days! When I walk in for a pick up order and I ask if all my items are there the answer I got was "we'll check your email" girl please I can go spend my 300.00 on Shein or Amazon and get the exact same products let's not front like you all don't do the same type of manufacturing! Now this has happened multiple times but I have tried to stay patient and enough is enough. Train ur staff or get new ones family owned or not. I stayed loyal for your style and your specials for when we come and pick up and ur show room is amazing I give you that but ur staff is killing your business. read more

I was in LA and was excited to come and shop for the first time. I didn't know I'd be greeted by only 100 pairs of shoes. I didn't know how anything worked or how much % off i'd be getting compared to the website. I didn't know I could order and pick up either. I'm not from LA and no one in the store explained that to me. I was using an ipad in the store when employees constantly kept asking to use it. It was not an enjoyable experience. read more

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This company is absolutely ridiculous. In "regular" clothing they only have S,M and L but expect the L to feel and be like S and then they have "curve" clothing that is completely different line of clothing so you cannot get the clothing you want in the size you want. The most horrendous part about this company is their "refund" policy, one it should not be even called that because all they offer is store credit or exchange and if you have problems with the sizing why would I want something else from this non-inclusive company? They claim this policy is treat customers "equally" and "fairly". There is nothing equal or fair about this clothing company. So disappointed and absolutely disgusted. All for what- for poorly sized, exclusive and cheaply made clothing. read more

I came here before I had to fly back home. This boutique was the cutest thing ever, I wish I knew what I wanted online so I could tell them. But with the time crunch I was on, it was difficult. The girls were so welcoming and helpful! Did I mention patient also?! I was super indecisive about everything! They also had this "spin the wheel" for a prize & I ended up getting a $100 gift card! So much fun. read more

Miss Lola - Shoe Stores Near Me - Pico Rivera, California

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I went shopping for some heels for a birthday party and Mayra was extremely helpful. Very patient and very friendly. Excellent customer service read more

I am disappointed in the quality of customer service Miss Lola provided. They seem to not care about their customers, though I've been a client for a while this is the first time I've dealt with a faulty item. This time I had ordered a hat from their site which resulted defective, I explained to them I'll be out of town as I was requesting a refund to my purchase while I returned the item before the month passes. Somehow they provided me a label indicating I ONLY had 7 DAYS to return the item to be eligible for a full refund. I didn't even end up returning the item because they are now refusing to give me my refund and have said they will only provide store credit as if I'm interested in purchasing from them after experiencing incompetent customer service. Not to mention I got directed to a supervisor and she instead of taking their time to solve my issue, she was too busy making smart remarks proving why they are right and I am wrong. I highly recommend not to buy from this site. It's too bad they have lots of cute clothing yet their service is trash. read more

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They have the cutest styles on shoes and accessories. The customer service at their store is great as well.

Love this place. Always has nice items for sale but gosh the customer service SUCKS. There's nobody ever on the floor. Nearly takes a whole hour to just get in and out of there. Definitely bummed because they just leave you at the store wandering. Sucks so bad. read more