Walked in and was completely ignored by staff, who were conversing prior and went silent upon entering. Male worker walked to front door to stand by acting as if I would run out with product while female stayed in spot on phone, not asking if I needed any assistance. From someone who has spent so much money at other Shoe Palaces, even taking parts of campouts at this location, I cannot stand for terrible customer service and will not shop here again. read more

Just walked into this place today! Place has horrible customer service. They just standing chit-chatting between themselves. No offer to help, no nothing. This place wouldn't return! Not worth it! Go somewhere else! read more

Shoe Palace - Women's Clothing Near Me - Pico Rivera, California

Great service! Easy raffle for limited edition shoes. Good job Shoe Palace on Washington blvd!

LOVE THIS PACE! was in the area and decided to stop by and the team was extremely helpful and attendant. The location has a variety on kids shoes,which made my shopping convenient. Thank you Desiree and Daniel for such a great experience and service! read more

Great customer service, very Efficient and informative. The store had many selections and great deals. I was very pleased how much help I was getting. Thanks again Fernando for your help today. read more

would not give me the shoes that I wanted to try on. they where laughing at me and my family because we were asking to get the shoes

Came into this store the other day. I asked one of the sales associates for a shoe. She proceeded to just look at me and continue to talk on the phone. Not sure if she heard me correctly but then I asked another sales associate she ended up giving me her full attention instead of being on her phone. Very disappointed to see a manger use their phone during business hours for personal use rather than business. As I was there for about 20 mins deciding on my shoe, the manager I believe her name is dess was on the phone still and wasn't helping any of her other associates. Her costumer service wasn't the best, may she do better. Thank you the other girl who helped me. read more

The absolute worst company ever! I purchased 3 things ($150) for my son for Christmas. Not only did they send me 2 of those things with clearance stickers on them (I paid full price) but I had to return one of the items and I have NOT received my refund. It's been a month. I tried calling their customer service number and waited on hold for over 35 minutes and no one ever picked up. I also emailed them 4 times and nothing. I am now out $50 for my return which was my sons Christmas gift. read more

Great customer service. This place is always nice and clean. They stay well-stocked and have great deals. I highly recommend you guys stop by next time your in the area. read more

Shoe Palace - Women's Clothing Near Me - Pico Rivera, California

I drove by here a million times since it went into this location. Stopped in today looking for some Jordan's that I couldn't find in any other locations. Enter Oscar. As soon as I walked in he offered help and found exactly what I wanted. He was super friendly and amazing! He offered me the cleaner which I appreciate even though I already have it. A lot of the staff doesn't offer it. I will for sure return to this location to add to my collection because of Oscar's awesome service. read more

Man I can't say how much I appreciate the people that work at this establishment. They went over and beyond to make sure I can find the product I was looking for. I would definitely shop here and recommend anybody to come in and find everything you need at the store. They really made my day. read more

My mom wanted to stop by for a last minute Christmas gift. I walked in and was immediately greeted by a cheerful young man. He was so friendly, funny and helpful!!! He was excellent. After our purchase I thanked him as he walked out and he mentioned his name was Oscar. It was such a lovely customer service experience. If you need help ask dor Oscar! read more

They have a good selection of products but one specific employee is rude. I asked this employee to show me a shoe in a youth size (it was a gift) and he seemed annoyed by me for not knowing they were out. I went to go look at other shoes and when another associate asked me if I needed help, he let me know the shoe I originally wanted was available in 7W which is the same as 5Y. I wouldn't be surprised if they've lost sales for a) his arrogant rude attitude and b) not providing alternative options. read more

It's funny how the coworkers is the only one with a a good review ahaha this place sucks no type of customer service and they never have any sizes read more

every time i've gone staff has always been super nice and friendly and they have a great selection of shoes!