This review is based on the customer service provided by Jessica, the manager. I needed a very specific pair of shoes for my child's school project. I could not find them anywhere, came to WSS and found a pair but they were two sizes bigger. I was willing to get those even though they were way bigger. When I got to the register I told Jessica about my plight and she went out of her way to look for options in the store. When they did not have them she went out of her way to call 3 other stores until she verified one of them had the size I needed. It's nearly impossible to experience this level of customer service nowadays. Thank you. read more

The store manager Tom "for short" she was very helpful on helping me pick some stuff for work, was very nice and attentive

Amazing experience in this store today, Nayeli delivered the best customer service I have ever come across. Above and beyond customer service . It is rare to find that now in days and so appreciative of the kindness, read more

The store is awesome. Everyone was nice and friendly. Shoes are great. Everyone is was helpful read more

I've been to a lot of wss places, but this one got me impressed!! The staff was very nice and I felt comfortable shopping. I was looking on the internet some shoes That I needed ASAP!! And the supervisor Yessica helped me out A LOT! She asked to another wss places they had it. She was very nice, dedicated to her job and a lovely person. Thanks a lot !!! read more

The store is neat & clean, The items are decent and neatly stocked; with affordable prices. In the past I did purchase quite a few shoes for myself & family. But the store has lost its touch. The employees are just short of being rude. read more

Honestly, the best service I have ever encountered in a while. Every time I come to this WSS I am always assisted by the nicest employees. They are always there to help you when you need help and always do it with a smile on their face. I called in today to see if they have any Nike Roshe Runs available for my boyfriend and luckily they had one last pair. I used my Groupon deal and guess how much I got these Roshers for? $36! I Love Love Love finding deals, but finding deals and having great employees help you? A++ for this WSS. read more

WSS - $36 Nike Roshe Run - Shoe Stores Near Me - Montebello, California

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Went in for some shoes for my kids and during the whole visit your being harassed if you need help, if your ready. We were walking through the aisles looking for shoes and they just follow you like your going to steal something. Employees and security don't let you shop in peace. It was an unpleasant experience. read more

This store is amazing everybody here is so nice.. So helpful.. I would definitely recommend this store. Easy parking easy to find. read more

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Many times I have seen their coupons in our mailbox and gone straight into trash. Then one of my friends who is rather picky about receiving good service recommended this store. I walked in trying not to make eye contact with any of their employees as I hate to have salesperson follow me around asking all types of obvious questions...."what are you looking for?" I don't know but I'll know when something attracts me..."did you see anything you like?' If you don't see a shoe box under arm, obviously I have not...etc etc. Well, they pretty much left me alone to roam around the aisle, however there were staff member discreetly away at each section glancing in my direction while hands were busy straightening the shelves, so if I needed assistance they were there. Who really impressed me was Luis (store manager?) who came up and genuinely welcomed me and offered assistance if I should need it but didn't hound me. I did find a nice pair of Fila very reasonably priced. When I was ready to pay, Luis immediately called one of the staff to the cash register. Store is well stocked with variety of brands, sizes, and styles. read more

Not bad! Very happy with my purchases. 2 pairs of name brand shoes and sandals for my boys for $149 and change. Will definitely be returning!! read more

WSS - Shoe Stores Near Me - Montebello, California

My hubby bought work boots today.! Employee helped us find them at another store[Bell]. Paid for them here and picked up at Bell. The store at Bell gave us a hard time giving us his boots. They thought we wanted to get free boots. Seriously! But I emailed their corporate dept.. to make sure they know what happened. Thanks WSS for stereotyping us.l, just because were wearing Dodger gear.!!! read more

What's to say about this store well from the time I walked in the customer service and acknowledgement was on point but after being there for about 10mins with my little girls and wife they started to follow us around peek over corners and as we paid and left they peeked out from the door and I'm pretty sure they were taking a photo of my car as we left overall experience was uncomfortable and felt very disturbed I won't be coming back to this location read more

Great store, I got a lot of help thanks to dulce and angel for the help ..!! Great service from both of them !!!!!

Couldn't find my cortez but they do hav a big tenis shoe selection. The prices are the same as in the Malls. The only difference is the big selection. Their staff is friendly & somewhat helpful. Shout out to Lupe Lopez who did everything to make us happy customers. Thanks. read more

What can I say? I'm a sucker for shoes, but I also get the styles I want at VERY affordable prices. I can't complain! The employees here are friendly and will help at any chance you give them. read more

I didn't like customer service, usually there are people walking around to ask if everything is alright but I did not get that from here.When it is Christmas time you should get more helping hands to be there to attend the many customers. There was bit a wide variety of shoes or clothes. I would not refer this wss read more

This is lousy service and they won't let me rechange for other shoes. I will never come here again

At the moment I am very disappointed with this location. I ordered some shoes online for my boyfriend ,since his birthday is in a couple days , and chose the pick up in store option since it seemed like I would get them faster. However, I still have not received any confirmation that they are ready to pick up. Therefore, I called customer service and explained the situation and the guy on the phone was helpful and offered to reach out to the store. The first time he called they put him on hold for a long time so he hung up. He then called again and they didn't pick up. After 10/15 min on the phone the problem had not been resolved but he said he was going to keep calling so they could complete my order. Hours have passed and I still have not received a confirmation that the order has been completed. I was very excited when I came across the shoes on such a great deal but it seems like I won't be getting them on time for my boyfriend's birthday. If I could give negative or zero stars I would. read more

Maria S ruined our experience at this location with her horrible, unprofessional, ghetto (poor) attitude. My brothers, my 2 kids, and parents drove from the ELA location to Montebello for back to school shoe shopping, because they were out of stalk and low on shoe inventory. Entering we did not get acknowledged by any associates when walking in, when needing assistance for a size we asked nearest associate, that was by the entrance, if he can reach a shoe for us, he couldn't attend us but did grab another male associate who was able to assist with getting shoes. Our experience was okay until getting to the line. There was 3 people standing in front of us lined up ready to pay, when the cashier shouted while looking so irritable "the line starts over there see where the sign is!" A few customers complained about having to stand back in line, we just moved and stood back in line. We are rewards member, and we accidently grabbed the wrong coupon from home, so while in line I found another coupon on my phone that was the same, but valid. When getting to the register with our 7 shoes $450 purchase, we told cashier whose badge name read Maria S that we grabbed the wrong coupon and if she can honor it or use a retail me not coupon. She rudely cut me off and said they didn't honor RetailmeNot coupons, so when I told my mom other locations honor it, she continued to cut me off as though I was speaking to her. I work for JcPenney and retail me not has the same coupons our ads have, but totally understandable if you don't take same promo codes/ 3rd party code, it was the way she replied. She was very rude didn't let me finish anything I was saying so in shock just stood quiet and asked her nicely again if she'd honor it or not. "well I'm going to do it for you but bla bla bla," I mean she just kept on going and going I felt belittled and would never ever return to this location. I wanted to walk away with 0 shoes, but couldn't since it was late and kids start school the next day. My brothers had nike shoes, my moms work boots, etc. I told my mom how the other wss shoe locations are much nicer and how she was being rude, then she began to want to argue again "oh I'm being rude, I'm being rude" wow I was just in shock..... having a bad day is no excuse to take it out on the customer. read more