Two things about this place: Bad customer service and their ignorance.
Came in to return a pair or Jordans that I had got for someone who didn't fit them. When I walked in, the Hispanic girl that was working there totally disregarded me and continued to what she was doing. No acknowledgment, nothing. She was giggling over the phone, scanning inventory and talking to someone over the phone who apparently seems like another employee because they were discussing about what shoes were in the system. I understand that she was in the middle of something, but she couldn't tell the other person on the phone that she could call her back because there's was customer waiting? plain rude... if they truly cared about great service, this would've not happened. I felt so annoyed just looking at her walking pass me back and fourth behind the counter as if I didn't exist. When she finally realized that I was standing there for 5 minutes staring at her, she helped me and told me that I couldn't return my shoes because it was past 15 days. Apparently for retros, their policy is return within 15 days. Uh... no one told me that when I bought the shoes? Nothing printed on the receipts or no signs by the register or anywhere in the store that states that. Again, shitty service. She told me I should've called. Uh yeah, I've been trying to call but no one picks up. Of course I wouldn't want to waste my time driving there knowing that I can't return them. I'm not so pissed about the return, but more of the service overall. The worst service you can get is someone who ignores you.
On a separate occasion, I decided to stroll in with my boyfriend to take a look at some shoes they just got in. Apparently, they advertised on their Facebook that the Nike Roshe Iguanas were in, but for womens. It was hard to believe, so I went to go check it out. I bought them out of excitement, went home, did some research and turns out they were not the Iguanas. They were something that was very similar, but not identical to the Iguanas. I called them immediately and told them that it's not the Iguanas, and the same Hispanic girl told me that it's not, but it's almost identical so that's why they just called it the Iguanas. Wtf... you don't do that. Totally misleading and they don't know what they are talking about. When I bought them, her and another guy were so confident and sure that they got the Iguanas in for womens. I told them that they should change that on Facebook because that's pretty embarrassing. Good thing they accepted my refund.
Although I do like that they get new releases and they are conveniently located, it doesn't beat the crappy service and how unknowledgeable they are in shoes.
This place should be called iStinks instead. read more