So first off if I recall correctly most employees are up and around the store welcoming you as soon as you walk in. That didn't happen today'. Store is very clean. They had there sales which was great. I did have an issue with not one person asking if I needed help. The store wasn't busy. I did approach to employees that were having a conversation and asked for help. She was very short and just turned around and kept chatting with a co-worker. Customer service wasn't up to par today. read more

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I went to the Montebello Mall location in California. Everyone was friendly and helpful. Briana helped explain the promo sales going on until tomorrow. Rating: 5 Stars read more

Love to go to this place for gifts and personal must haves. TBO, this is the first time I went in and sprayed almost all the scents. And no o e said nothing about it. Had a great time with my aunt from out-of-town town who had never been. read more

Great place to find fragrant scents: lotions, sprays, hand sanitizers, candles, etc. Employees are very nice and knowledgeable. I came for some wallflowers, and there were so many choices to choose from. They weren't cheap ($7.50 each), but they had a sale of 5 for $25. I found some that were good to deter ants: limoncello, lavender vanilla, stress relief eucalyptus + spearmint, eucalyptus mint, and flannel. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Montebello, California

I get it it's busy it's the holidays but when your in the register doing pick up order why and how is it that 10 people behind me were able to get their orders and check out before me????Robert is the person that was tryin to help me because he did a poor job. He seems disorientated and lost with no sense of urgency. Please management help him out a bit. You could go back on the video it was 4:00pm and you would see that I was there for eternity. read more

Kudos to the upbeat and attentive staff here. I appreciate them receiving me 15 min before closing time with enthusiasm and professionalism. My online order was ready for pick up plus the staff helped me select additional items that I needed. I recommend shopping online and picking up your order in person for two reasons: 1. It's faster and you can select items that are available for pick or chose items that are not in stock but can be shipped. 2. The inventory online is much more expansive and well organized. Visiting the store is a treat but there is so much to chose from that it is easy to feel overwhelmed. The store is well staffed and you are immediately greeted when you arrive and offered assistance. This is my go-to place for office gifts because you can't go wrong. Don't forget to register for an online account to take advantage of coupons! Enjoy your visit! read more

Had an incident where I was misinformed by another store on BBW price adjustment policy. I was helped by Jessica and her a manger who was very professional and courteous. She listened and thought of alternatives without making me feel turned away or shot down. Not surprised to see her name mentioned in other reviews. Had a very pleasant visit amidst the holiday craze. read more

Oz my sales guy he does such a beautiful job in helping his customers !! Love his willingness to help Sally Z read more

I love you I love you I love you. I am on my probably third box in three weeks. I am so into you. It's not even funny I buy you for every occasion and every gift that I want to give away I want to share you with everybody I meet and it's no joke. Your prices are phenomenal. The scents are phenomenal and your customer service is great. Keep up with the great deals and make me a star customer. I am very happy with everything Bath and Body Works. read more

Want your room to smell good? Buy a candle here! Lots of selections and they all smell bomb. They even have a happy birthday one lol great gift idea, eh. They are sister stores with bath and body works they even connect so same, same, but different. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Montebello, California

They just came out with a new "flavor" candle. Mango and Cilantro. They also have a whole new slew of coconut stuff. What's next: Natto and Star Anus? Please bring back blackraspvanilla. 5 stars for their deals and coupons otherwise. read more

Bath & Body Works - yum? - Cosmetics & Beauty Supply Near Me - Montebello, California

I love bath and body works products in any locations. Their products smells good and they I Always have coupons. read more

This store is so dusty everything candles cabinets everytime I enter the store I keep sneezing please clean or dust of omg!! read more

Bath & Body Works - Dusty air vent - Cosmetics & Beauty Supply Near Me - Montebello, California

It's obvious why this location has a one star review. Their customer service is horrible. I came to the store before closing to take advantage of the $6 aromatherapy ... rushed here whew. I realized I left my 20% off coupon at home so I asked my mother to take a picture of it for me. She did. I went to the register, was helped by Andrea and when i showed her my coupon from my phone she said that they were unable to honor it because it was a screenshot. Hmmm. Ummm what's the issue?!?! There's a code on the back that has to be input with use and I'm assuming that if the code has already been used, the system would recognize it as such soooo what's the problem? Then Andrea says "I can ask my manager but that is our store policy." She headsets her manager then tells me something similar to, "my manager said no". I walk to the manager, Karina who says "if I let you use the code I get in trouble." What?!?! In trouble?!?? So forget service. Forget honoring your customer. Forget making your customer happy -- let's operate out of fear of corporate! That's a great plan *sarcasm*. She says coupons are only able to be used ONCE and that they have to rip them up afterwards. Excuse?!?! Soooo what about the online orders? Because What I don't understand is: the codes on the back of the coupon allow you to input them online and who is going to "rip them up" after you use them online?!?! An imaginary or virtual customer service rep?!?! Right!!! So what's the issue with me using the coupon in store??? The system should be able to show that the coupon has not yet been used!!! They were JUST issued!!! So then Karina keeps saying, "I'm sorry" and smiling. Ugh. How ridiculous. You say sorry but smile?!?! Really?!! Then she says "I can give you the free item that we are giving with the coupon but I just can't give you the 20% off" what?!?! So now you don't need a coupon present??? this is confusing!!! She says that she has the authorization to grant the free gift without coupons present but ummm you can't use my coupon that I'm showing you?!! Get it together Bath and Body works! I hate that this is now the closest store to me Bc if this is the service you all aspire to ... count a lost customer here!!! Better management needed. Better policy regarding coupons. Because I read the coupon print and it does not say that actual paper must be presented. Because if that were the case, they wouldn't be able to honor online couponing with this exact SAME coupon. Annoyed. read more

Store pick up ordering wait time isn't has convenient as I thought. Only one person calling on names and everyone is just standing around just waiting. Sale associates are very helpful and kind but I don't think the store mgr has it well-organized to get ppl in and out. I will never select pick up this store again. Delivery is best. read more

Lotion, oil, and soap Mecca. Look out for signs for sales of the week they always have some kind of deal going on. Try one of their products and wash your hands in the sink. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Montebello, California

Went here for store pickup because I assumed it would be fast and easy like most other places. Even though this concept is new to them, I really think they could've been more efficient. The store is small so they only let a couple of people in at a time and there was a line for that, but there was also another giant group of people just standing around and waiting for their pickup orders. There's a specific station for pickup and you check in, telling the person your name and your order number. However, instead of just grabbing the order belonging to each person that checks in we're just left waiting there while they have some random sort of system going on. They bring out a bunch of orders and leave them on the floor and one person is left with checking in while picking up random bags and calling out names. I stood there for 40 minutes until I noticed a bunch of people who came in after me get their orders so I went up and asked and low and behold, my order was there!! She just never called my name for some reason. I totally get this being a new concept for them, but I just think there's a much more efficient way than how they're doing it. Like someone else said, I'd do delivery next time. read more

I meant to post this comment on 1/12/19. My experience during this store visit was great. I was able to find all of the items in store that I was shopping for online, which doesn't always happen due to the popularity or discontinuation of some of those items. During this time the store was also having awesome sales and I was able to get my favorite candles. I also wanted to give recognition to the young lady named Ani, who assisted me at the cashier upon checking out. She was very pleasant and patient. She helped me to get signed up on the Bath and Body Works rewards program which provided me with another discount. Thank you Ani! read more

It's that time !! The annual bath and body works semi-annual sale! Just bought my loot of lotions, hand soaps are a great price of $3.00 dollars , lots of 70 percent of lotions to many to mention! 50 percent of several other body products and a very reasonable $11.00 for candles ... The large size too!! I bought enough to last through out the rest of the year . Hurry in for the better selection! read more

I came in tonight to grab some great sale on the men's body care that was half off. Jessica I. assisted me in making selections on other products. She gave great selection advice. Needless to say I walked out of there buying more than I had planned. Jessica is a great asset to the company. She is a wonderful person who shows she cares about your happiness while shopping in store and you are happy and satisfied with your purchase. read more

I went to bath and body's works for the annual sale, I had bought a lot of things thanks to this employee Ani. Honestly some of these employees are dumb i asked the one employees for the car freshener I couldn't see it on the wall so I asked her if she can help me find it she didn't even look and she was like "what ever is there is there on the wall" rudely and then I said "found it she's like yeah okay " very rude and did not like her at all. If it wasn't for Ani I would have walked out of the store. Ani was the best help I had ever had. read more

This place has yet to disappoint me. I love their frequent promotions. I always stock up. Everyone is always so friendly and helpful. I love this place. I know what I want. I'm in and out! read more

Good customer service. I forgot the girl's name at the counter but she was very nice and polite. I started coming here to this store for my lotions. read more

Bad Customer experience. I don't like writing bad reviews but you when you have people with a bad attitude working for your store, it makes it hard to ignore. I won't be shopping here again. read more

My favorite fragrance is from Bath & Body Works! I like this location because the employees are so sweet & helpful. I like their travel size products because its a perfect size for my purse. read more

After I asking for a exchange on the plugs that I had bought not to long ago and was told yes to exchange for similar ones I brought them back and exchanged them after I came today to do more shopping and was not even greeted nor treated the same no one helped me like before even Jennifer tried to keep away and when I asked something she would just answer in short like avoiding to talk felt not welcomed not my fault the plugs didn't work. read more

so rude. the man cashier talks like a machine to me but only with really bad manner. Treating me like I owe him money. worst service ever. well i don't owe you anything. and i don't need deal with your temper. definitely will not come again read more

Everyone here is always so kind!! I really love the way the store looks. Keep up the good work guys your great customer service keeps us coming back! read more

Love how organized this store is. I love the customer service, everyone's really sweet and always right there with a basket when I got stuff in both hands. Love this location. They always point out the promos , just overall great people working here! read more

WORST EXPERIENCE EVER RACIST STORE MANAGER AND ASSOCIATE. I was just doing some shopping with my wife before the holidays getting gifts for everyone because of the buy 3 get 2 free body care product so we got 10 bottles 6 full price and 4 for free. We realized after walking out the store that they charged us for 11 items, no problem I will just go back and get that fixed, easy right? NOPE, they kept telling me we got it wrong that the receipt only had 10 bottles when it clearly stated at the bottom of the receipt, "total items purchased = 11" which I pointed out. The person helping me "Grace" had no idea what she was doing so they called over the store manager "Vince or Vincent" that is what he told me not sure since his name tag was covered. The whole time they just kept trying to deny any fault when I wasn't trying to blame anybody I just wanted to get refunded for an item that was charged twice. Eventually Vincent got a bit upset kept stating he knows exactly what he's doing and kept trying to shift the blame on us that we did something wrong, he eventually lashed out and said, "excuse me i don't speak..." everyone around me including the workers there was shocked, honestly I don't know how to interpret what he said in any other way because we were all speaking English. If you had the balls to say that finish the sentence Vince or Vincent. That was not all smh right after that "Grace" started to speak to us condescendingly showing us 3 fingers on one hand and 2 on the other saying 3 + 2 is 5, i want to say i am an Asian American born and raised here I speak perfect English with no accents and if you were going to be racist against Asians you should know your stereotypes dear, we are good at math. Anyways i am old and have seen and been through racism all my life never expected it at retail store in the mall in the year 2019 i thought those days were over already... i guess not. I didn't bother to argue or yell at anyone i just left silently as any civilized person would do. I will be contacting their corporate office, i just want these people to know that their actions do have consequences in life. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Montebello, California

I was completely lost when Christina came over to assist me. She was extremely helpful and knowledgeable about the products and promotions they had. She helped me find what i needed and even got some extra stuff. Christina is what customer service should be modeled after. read more

Customer service is horrible. I was approached by an employee and they said if I sign up for the BBW app I would get 20% off with my purchase that day so okay I'm making my account before I get in line and an employee Jessica said she can help us at the register and I had told her I was making my account still, but she still said she would help me at a certain register. Keep in mind nobody else was in line the store was completely dead. She was giving off a horrible vibe, I was feeling rushed. She was tapping her nails on the counter, giving attitude as I was about to pay. I was paying card and cash, her tone of voice was rude. Working in customer service myself, I know how a customer should be treated a more importantly how an employee should act. Your employees need to re-evaluate how they think their customer service is because right now they're not doing their best. @Jessica (: read more

I spoke too soon. This BBW is no better than those who don't follow their company policy. I went in yesterday with a cheap item that was about $5 or so that gave no scent when I used it, and I simply wanted to exchange it for one that worked. Since I bought it a while ago, I couldn't find the receipt, but the store associate wouldn't let me exchange it because she scanned it and it was from last season and the current selling price was discounted. Give me a break! The item is originally $5 and I wanted to exchange it for the SAME exact item. It's not like I'm trying to scam you with a huge return. On top of that, it's your company's policy for product for product exchange. I wouldn't be returning it IF IT WORKED! All I want is an item that WORKS! Thumbs down. I won't be going out of my way to return here. The associates are always friendly, but I guess they make up their own rules now and ignore corporate's. read more

The Peach Bellini candle is my absolute favorite so far! Hoping to try out new candles soon!

This bath and body works is really big that's nice and all but thier customer service is extremely rude idk if they where having bad day, I was going through the hand sanitizers and I looked through the drawers to see if there was any different styles and one of the workers came up and told me if I needed help in a rude way closing the drawers about to smash my fingers I looked at her told her I was looking for different styles,she walked away I was very confused thinking that was weird so went to go pay and I told the cashier I really didn't like how she treated me and she was about to smash my fingers she seemed like she didn't care she told me that customers cant go through the drawers I told that's fine I didn't know that all she could of approached me a better way. read more

Best candles ever. And they have a larger selection than a normal Bath & Body Works. They have a BBW attached to the White Barn as well so you can get your body care too. Once these candles are done, I will be back for more. read more

Bad customer service. I placed an order during the sale. I called to ask when it would be ready. They said they're very busy to wait for an email. 4 days later and I get an email that my order was cancelled. I call customer service and they stated I cancelled my order!! Unbelievable! Horrible read more

I haven't been to this location in a few months and I'm so glad I came back! The new store looks amazing and the customer service was great! A girl Crista greeted me when I got into the store and gave me run down of promotions. She even told me about the new store and how they have a whole store of candles on the other side (yes I said a WHOLE store!). She helped me find a new lotion and body set for my self and one for gift I was buying. It was buy 3 & I got 3 for free!!! Candles were on sale so she showed where a girl Brittany was and that girl got me to buy 3 candles for only $12 each! The cashier was friendly and she even helped me find a coupon in my email!! She also gave me tissue paper for the body care set that I was buying for a gift!!! I will definitely be back to this location! read more

As you walk by you are immediately captivated by the amazing smell from the store. It's like your in scent heaven. Upon entering the store you are greeted in a very friendly manner. The employees here are a great help and overall outstanding customer service. They just remodeled and expanded the store. I always stop by and purchase a few candles when they are on sale. Definitely recommend everyone to check this place out, try one of their candles or stress soap bars you won't be disappointed. read more

Several times I went and had the pleasure of being helped by Kelly Z (hope that was her name ) she was awesome . Great employee . Great attitude . Hope they are all as helpful as her. Told her I was there to redeem my free reward...she said "say no more sir" and rang me up with a smile . read more