The montebello Windsor, is just amazing. I was here getting my daughter's homecoming dress and they had a great selection. They were a little understaffed, but they were so helpful. They were patient and so helpful. The Covina one is so crowded and just not as friendly. Will definitely be back at the montebello one. read more

Customer service is nonexistent here. When you're looking for someone to help you out, they are all by the registers. Asking for help feels criminal here. As a pregnant person, today one of the employees told me I couldn't go in with my mom to see her try on her dress because they had a one person policy. So if people have kids, are they not allowed to bring them in based on your policy? Policy is definitely flawed here. read more

Please note this experience was a year or so ago but I have not returned since. Terrible customer service, no one greeted you when you came in (which isn't the worst) but that was the beginning of my experience. One worker was rolling a cart of clothing, without her view being obstructed - she cut me off and didn't acknowledge me or apologize or anything. Then I wanted to try an item on and waited at the dressing room for several minutes. All of the rooms were locked and no one even noticed me waiting there. I put the items back and left. Just terrible customer service and will think twice before returning to this store. read more

service is rude, made me feel bad returning items i got. first she said she cant refund me the dress but i just got it delivered that day and it was dirty on the bottom. she didn't say anything and just said can i see the order and looked at my phone to see the order like im not lying to you... I need a bridal dress and i found one that is perfect length. the same lady said the item is final sale and i cant return the dress which doesn't make sense since its full price online?? Whatever, not going to come back or shop at windsor after this experience read more

Customer service is terrible. All the girls are very rude and just made me uncomfortable the whole time. These girls seem bothered by doing their job and have an ugly attitude. read more

Came in to get last min shopping for caucun and was approached by Anna she helped me pick out everything and was so sweet ! When you come make sure to ask for Anna!! read more

Horrible customer service this past Friday. No customer interaction and when you did ask, it was like you were pulling teeth.

horrible customer service. The employees are so rude and judgmental about everything like girl you get paid minimum wage just do your job and give me my return. They are not helpful at all and i hate being that type of person but it's always the same thing every time I go to this location. read more

I'm very disappointed with this store and management. I went on Saturday morning. I grew up in Montebello so I been coming to this store for many years . As I walked in a girl named ANA approached me and said if I needed help I said no I'm just looking plus I had just walked in . I was looking and necklaces and eyelashes I had 2 shirts and the necklaces I was going to buy . As I was looking at some shirts she approached me again and asked me if she can hold the stuff for me and I said okay yes plz . Than she told me " what about the other stuff " I was like what other stuff and she rolled her eyes and told me yes I'm just saying u have it . I was so confuse and I was getting upset because I didn't know what she was talking about than she continue to say are u taking it ? I was like taking what ? And again rolled her eyes and said I'm just saying and she was walking away I asked come back now u have to tell me what you talking about at are u accusing me of stealing and she said well I'm just saying . I was already upset that she was technically accusing me RACIAL PROFILING with Ana . I show her I only had my wallet my phone and a napkin and a bag from Mac . That's all I even showed her . I told her I wanted to talked to her manager I felt very humiliating and she was embarrassing me when I didn't even took anything . The manager approached and she said she was the manager and she told me to please don't file a complain I told her I was . She suggested a 20 percent discount I told her is not about the discount is bout HOW ANA accuse me and the way she kept going back and forth that I had something . Very unprofessional couldn't even continue to shop because they made me feel discriminated cuse the way I look or I was dressed. I even told her I work at a bank and I wouldn't jeopardize my job for stealing whatever she think I was read more

I love this stores clothes but I went in to make a return today and the girl at the register was so rude, did not greet me, no smiles, no professionalism. Her tone of voice was rude and she seems like she doesn't want to be there. Very unsatisfied with her attitude, I used to work retail and that's not how she should act towards customers whatsoever. I told her to have a good day on my way out and she did not say anything back, like?? read more

I love to shop here all the newest styles and cute fits. Thank you to Ana for helping me today super friendly and very sociable.

This store needs to update their business hours on Yelp.... I went in to do a return it was 8:10pm, there was a customer walking out. The girl at the register with short straight black hair and braces told me they were closed already...I should've went through every Windsor website affiliate because the store website and Yelp say two different hours.... Yelp says 9pm and the website store says 8pm Monday-Thursday.... The girl at the register said we are already closing the registers, and I asked her " so you haven't closed them yet? " she said " no " and she just refused to help me, after letting her know that I had driven a way out to make this return, I politely asked if she can just make this return possible and she said NO.... She definitely lacked customer service.... She then said you can come tomorrow when we are open.... Well obviously! Lol.... read more

I love this location and everything about it Alexis and Jessica were amazing! They helped me find a cute outfit for Christmas. I love all the clothes and accessories here read more

It's not a super big store, but I like it. Their price is affordable, and they have so much variety of dresses. My friends and I love to visit Windsor when we think about going to special events and being wedding guests. Customer service is excellent too. read more

Customer service was great, super helpful. Store is clean and I appreciate the racks aren't stuffed with clothes which makes me anxious. Good choice of formal wear and for a date night. Ps air doesn't work which makes browsing uncomfortable so hopefully that gets fixed asap. read more

I encountered Ligia (from the Montebello store) while she was helping at the Arcadia location today. I wanted to write this because I know many times people go above and beyond, or maybe just out of their comfort zone, to say hi to or help customers and they don't get recognized. Ligia helped me so much today. I wasn't in the mood to go shopping but I needed a dress for an event Saturday, and vacation clothes and had been spending hours searching online already with no luck. I hate shopping and I hate spending money. And I also hate myself when an event comes and I didn't manage my time before to prepare so I feel stressed and ashamed and unprepared. So after my long day at work I went to Windsor and was there for awhile before anyone asked if I was doing okay, even after I asked for help from the other girl. I think she was just shy. I ended up spending a lot of money- which I only say because if you are the owner or manager of the store I know that's what matters to you is the sale. But the point is, I stayed only after Ligia asked how I was doing and picked out the other clothing- not just the party dress for Saturday. And as I was paying she talked to Me more and I felt comfortable enough with myself to purchase some more without feeling terrible. That's a huge win for me. Thank you Ligia! You turned my day around and my feelings toward spending the money and the time I did in the store tonight. read more

I am not impressed with customer service of Soleny in particular. Rude and unprofessional

I am a raving fan of Stephanie -Windsor Montebello ! She helped my daughter and I with so much grace and kindness. She was busy with a line and yet made us feel like we were the ONLY customers in the store. read more

How is that every stuck up looking girl there, does not want to work or help anyone out?? It's so annoying!!! I told the girl to put my shoes on hold and then she rang me up for the wrong shoes!!! On top of that, she told me the F display. One strap is stretched out from it being continuously tried on read more

I LOVEEE this store so much !!! The clothes are soooo cute and the girls who work here are so sweet!!! Definitely coming back again and again read more

I stopped by right now about an hour before close and was greeted by a friendly and helpful worker in the front who asked me what I was looking for and pointed me in the right direction. Went to the back to try on dresses and I was helped by another lovely worker. I kept asking her her opinion on the dresses I was trying on and she was very sweet. Once I went back to the front, the first girl was helping my mom and I decide between which jewelry goes best with the items I bought. Overall, very very happy with my finds and the amazing customer service (: Windsor will definitely be my go to spot for pretty party dresses from now on! read more

I had the best experience here with Jaylyn! I had no idea what to wear to a wedding so I asked for help. She asked me a few questions and picked out some beautiful dresses for me to try on. I normally get embarrassed to ask for help but she made me feel very comfortable and did not judge one bit. I ended up leaving with 2 awesome dresses because of her. I hope management will extended my gratitude. She is amazing and they are very lucky to have her on their team! read more

A rude lady payed for me and she was rolling her eyes bc i wanted to switch the shirt like girl

Staff were all very nice and helpful. I'm very happy they open a Windsor in this area.

They have various dress for casual / work and prom . The placing of the clothes is very organized. Is a one stop shop for everday living .And make yourself feel beautiful read more

Everyone was so helpful, especially Natalie when I came in she was so welcoming. The service was great especially for a formal outfit!

scam of a store. i asked if there are refunds because of covid and she said yes. i took a shirt home and turns on it didnt fit and i came back the next day and she said it was final sale and didnt want to give me a refund read more