Service was terrible, asked an employee if he can check on the system to see if they had the shoe in stock at another location. Didn't bother to check. All he said was "I asked my manager and he said they're sold out at every shoe palace" I asked again you think you can just check please and he said "nah man they're sold out everywhere" drove to another shoe palace and guess what they had? The shoe in stock in my size. Thank you shoe palace in Little Tokyo for the great service. read more

Shoe Palace - Thank you shoe palace little Tokyo. The service was great and the GM will was friendly. - Shoe Stores Near Me - Montebello, California

Went there for the very first time.. walked in ran into 3 employees none said hi or welcome! Mind you one of them was a manager and we were in there for a bit looking for sizes. Worst customer service!! The only thing that kept me there was the sale. But I wont go back. read more

This place was POPPIN' on a Saturday afternoon. They hired a DJ and taquero and the music was loud. Everyone there was super friendly, the prices were great, they had a lot of sizes available, and I got a great deal on two pairs of shoes. Great vibes and great people. read more

Customer service was bad not friendly and didn't even ask if I wanted my receipt. Unorganized waited for a T-shirt like for 20 min.

I like this place. Every time I'm at the mall, the displays bring me inside the store. I'm into basketball shoes, so it's fun to see what's new. read more

False ADVERTISEMENT!!!! Don't believe their signs. I went to purchase 2 hoodies that's had the actual " sale " price 19.99 handing on the hangers. I go to purchase my total was $99.00? I was like exc me what? There was nothing they can do they just said oh sorry these are not on sale. That was ridiculous!, they just lost a customer. read more

They don't do online returns and for every return you need to make they charge you for the items that weren't up to quality. They pretty much try n force you to keep there items even if u don't like them. read more

Shoe Palace - Buyer beware return policy - Shoe Stores Near Me - Montebello, California

Great customer service team member Anthony hooked me up was there every step of the way gave me advise on what shoe to choose and was really cute lol thanks read more

I loved this store because there was this guy named Anthony z that had great customer service and he would ask us if we needed to see what size the certain shoe and spoke about the shirts on sale , He is a true gentleman and a scholar thank you shoe palace for having a team member like him . read more

Best shoe store in town, I love the quality and selection they have on hand. But the best part about this Shoe Palace is its customer service, and the manager. I'll go back again and again! read more

This store is always so welcoming. Love the variety of shoes and great service Music is always great and upbeat. Makes you wanna shop lol. read more

I love this Shoe Palace! They have some of the best customer service and they always have the shoes I'm looking for in stock. The sales offered are great, they definitely value the customer. read more

It's already 11:30am and the store is still closed. They are supposed to open at 11am. Came here early so I won't be late for work. Will probably come back another day. read more

Shoe Palace - 11:30am on a Wednesday and they are still closed. Called last night and they said they open at 11am. - Shoe Stores Near Me - Montebello, California

Today my family and I went to purchase shoes from Shoe Palace. When we entered the store we were never greeted by anyone to start with. As we walked around for at least a minimum of 5 to 10 not a single person asked did we need help in any way. There was several employees behind the cash register and some walking around. They looked dead at us and never said a word. They continued with the conversations they were having. They lost several sales today. In my personal opinion it was due to the color of our skin. I hope in the near future your company will come in and train your employees to never judge a book by it's cover. read more

Yo yo yo what's going on beautiful and sexy people? Went here again yesterday on 1-21-20 and here are the highlights. 1. Shopped here many times before yesterday. But never wrote a review. Until now. 2. So went here yesterday. Just to kill time and see what they got for Lakers hats and one of the workers told me that the demin Lakers hat is the last one that they have on stock. I already have 2 Lakers demin hats. So someone else can have it. 3. Until next time. Go Lakers-Clippers. Keep the faith and take care. Best, David read more

Shoe Palace - Showing my Los Angeles Lakers spirit and the last Lakers hat that they have on stock 1-21-20!!! - Shoe Stores Near Me - Montebello, California

I've been to many Shoe palaces but this location In Montebello never seems to disappoint. Everybody is alway's friendly & most important willing to help the customer. I'll always make the extra drive to shop with them guys. Appreciate it... Daya Dejuan B. read more

Was walking around the Montebello Mall looking for a pair of new shoes and SHOE PALACE caught my attention. Maybe because of the doorway, or perhaps it was the music blasting in their stores. Price - 3 stars (Average) Selection - 4 stars (Large selection) Service - 5 stars (Extremely Fast on a busy Sunday afternoon) I mean... every store have more or less the same thing, but it feels good to be asked if I have been helped the minute I walked in and get prompt service from the staff when I need it. read more

Shoe Palace - Shoe Stores Near Me - Montebello, California

I had a great experience coming here, the employees were extremely helpful in finding the perfect birthday gift. The store manager showed me an amazing selection of shoes and clothing that are popular and best selling. I really appreciate the value they bring to customers. Will be coming back soon! Shout out to the store manager for helping me read more

This is always the place I go for good deals and new releases. I just got a new pair and the people here never fails to greet me with smile and provide outstanding service. Rafael, two thumbs for you, bro! Keep it up! read more

Today I walked in, to buy the Jordan retro 3 lucky green size 11 as the employee is about to hand me the shoes another employee approaches me and tells me. That the shoes are on hold for the manager. I was like wtf they probably do this often and they probably do the same when they have raffles. I will never go back to a Shoe Palace ever again. read more

Not worth shopping here low selection employees backdoor and resell on OfferUp or eBay. This place has horrible service and never anything in stock. Manager is a mug he doesn't care about customers or helping people with sales only resellers read more

Oscar and the staff was VERY attentive to my family. We bought Two pairs of shoes for my babygirl 1st bday :) thanks guys!

I agree David S. I bought 3 pairs of shoes I returned 1 pair that looked worn and used with torn straps, exchanged them for a cheaper show and they wouldn't give me my 5 dollar refund, said it was corporate policy and made me buy shoe cleaner. They kept my receipt from the 1st defective pair and when my Supras fell apart a couple weeks later they would not exchange them. Told me "My man thats wear n tear". Bad business and poor quality shoes. Buyer beware!!!!! Negative review see my tip. read more

As soon as I walked in I was greeted and helped out by Juan. Checked me out with ease and help me find everything I wanted. Overall 10/10 customer service. Also got two pair of shorts (amazing quality) for a great price! read more

Shoe Palace - Great Shorts! - Shoe Stores Near Me - Montebello, California

So I walk in scoping out the place looking for some shoes I asked a worker if they had a certain shoe in a certain size he said "no we're out till Friday" apparently he was a manager with a tattoo sleeve in his late 30 early 40s didn't bother checking just immediately said we're out turns around and walks away im like ok F.N D... I see another guy name Oscar I ask him he's like let me check comes back out with 2 sizes and said I grabbed 2 sizes see what fits best I appreciated him checking but because i was bothered I ended up leaving and buying them at the Champs store won't be going back. S.P you gotta reevaluate that guy because he's gotta go bad customer service you got multiple complaints in reviews below read more

I have been shopping here for quite sometime. The employees are friendly and welcoming. Always willing to lend a hand.

The worst place to get shoes today i made line since 4am to get the 11's After i called and ask for the shoe sizes they said first come first serve all on all sizes. I was number 12 in line when doors opened the guy says only couple pairs left wft? They just open after that they said on size 11 and 12 so only like 10 people got shoes everyone was dissapointed never going back everyone said the employee,'s where selling them under the table if they get a cut. That fat guy and the giraffe looking white guy look so obvious along with the fat looking jenni rivera gurl basters. read more

I love shopping at this store every sat i come in and buy shoes for me my hubby and kids, the sales girl, ARLETTE is so nice and very helpful ,she found me a pair of shoes in the back that were my style and my size,so i didnt leave empty handed. I highly recommend this store for nice shoes and exellent service. read more

Juan was very helpful! Great customer service will most definitely come again and buy my shoes here! Very professional.

Worst shoe place I have ever been to. Wife bought a pair of airmax for my bday as a surprise. I wore them around the house and did not like them shoe box to narrow and angle hurt my big toe. Went to return because employee had said as long as I have a receipt I can return. Went back to return and going to buy shoes that were more expensive. Manager reject my refund due to thinking I had worn them around town because of a small crease. My wife pulled same shoe of the wall and it also had the same crease. Manager began to argue with us because we pointed out that his refund rejection was not valid. As a avid runner and shoe buyer I will definitely not come here and really do not recommend. Horrible management worst experience now I'm stuck with shoes that cause pain and are useless read more

Shoe palace on some BS. Saw cashier selling 7 pairs of Jordan 1 Chicago to one guy! What happend to one per customer?!?Same cashier did the same thing on an older release! Ppl like this are fuckin up the shoe game! Smdh read more

Shoe Palace - Some bullshit - Shoe Stores Near Me - Montebello, California

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Had the pleasure of meeting Daniel here! You can't ask for better customer service! Everything went so smooth and got the pair of shoes I was looking for. read more

Wow I win the lottery for the Jordan 1 Black Toe and the manager called me, it rang twice and then she hung up. So I call back in 3 minutes and the manage r stated that since I did not answer the phone she gave my shoe to someone else! Are you kidding me, never again not worth doing raffles here: The manager is not nice when you try doing the raffle with them. I went one day to ask about the tickets for a release. Which we ended up not getting because my sister happened to know one of the employees and he said he can reserve her a ticket for $50. As far as Jordan's I know of course I know how limited they are and tried to be on it to make sure I get them. I show up and I'm told they're completely sold out as I see one of the employees buying six men's pairs retro Jordan's and take them to the back. No wonder they sell out! These employees are re-selling the shoes online ebay or on offer up! What a joke of an establishment! read more

Horrible customer service. I returned a pair of shoes and all of a sudden his pleasant presence turned super sour. I know returns are bad for sales but learn how to keep it professional and be polite. read more

Don't order from them.... they are not reliable It is absolutely UN-acceptable they way this order was handled...I place my order on 12-9-16 was never told there was a problem, waited till the 12-20-16 it never came, check online it says still processing the order, I call and the girl tells me you don't have the item, and they have to give me a refund, if I never called then what??? Awful way to handle this situation, I will never shop with your store again, I expect a refund quickly!!!! read more

I have shopped here before and my shopping experience was terrible. The employees were rude or when I asked them a question, they gave me attitude. I usually hesitate to shop here, because of my previous negative experiences. Unfortunately, not all shoe stores carry the same shoes and I have to branch out to other stores. That was the case today, I was looking for a pair of Pumas in my size. I was approached by sales associate, I believe his name was Andrew. He was polite and extremely helpful. He was able to find the pair of shoes in my size and the color I wanted. There was another sales associate, I don't know his name (he had hazel eyes), but he was polite. He made sure to find the color of laces I needed for my shoes. I gave the Shoe Palace three stars, because not all of their employees are as helpful. The two sales associates deserve the five stars. I'm still unsure about shopping at his location, but if these two are working, I wont hesitate to shop in store. Overall these two have excellent customer service skills. Andrew made my shopping experience a lot easier. I am completely in love with my new Pumas! read more

I'm a regular customer. I buy 2 pairs minimum monthly. I bought a pie for my brother, unfortunately they didn't fit him. I tossed the receipt away. They refuse to exchange with out a receipt. They have to under stand it happens. I even printed out my bank statement. Believe me I will never buy shoes here ever again. There customer service is just as bad no help at all. Will take my business else where. read more

Shoe Palace - Beyond disappointed. Getting my brother a shoe thinking it will fit him, of course I toss the receipt. Never again! - Shoe Stores Near Me - Montebello, California

Staff was amazing! Sprinted in as they were closing and I'm talking 7:59 and counting. Not only did they bless m with some Jordan lows but 2 pairs I thought I missed on! Thank y'all again read more

This is probably the worst experience ever. I was at the store checking out the shoes. There was probably 3 or 4 employees at the moment and few customers. I had asked for 2 different shoes. I went back and waited for them to be brought. I never got the shoes and later saw that all the employees were conversating and laughing. I asked the lady that had "helped" me and she said that she didnt find my shoe size for one (which I didnt mind, if she would've came back to tell me) and never brought the other one. She left. Found her personal friends and never assisted me with the other shoes. I asked 2 different employees after her and never came back with any shoes or responses after heading to the back. Simple answers would have satisfied me, but these employees are just wasting time for customers and themselves. read more

Loved my experience here. Litzy made everything so easy! I was so indecisive on what shoes to get.. I also didn't know what size I would be since all shoes come in different sizes but she helped me out w that. Not only that but she went out here way to even help me find a cute outfit to match! Definitely loved her friendly and helpful energy and will be coming back to buy more! Thank you Litzy! read more