Great store in a great mall. I love shopping at the Westfield Santa Anita mall and Journeys is one of the shops that kinda has it all. Lots of shoe brands like New Balance, Dr Martens, I believe Crocs and Adidas. The store is hip and cool and the assistance I got from Rayna was awesome. She was so friendly and helpful and also Sam A. The store is small and easy to check outcall the products quickly. If you plan on coming to this awesome mall, check out Journeys and buy some shoes, and say hello to Rayna. :) read more

Journeys - So many brands in the store! - Shoe Stores Near Me - Arcadia, California

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What a disappointment !! How can you run a business when staff could care less !! We walked in and 4 employees at register never greeted us and just were engaging with themselves. Please educate you staff hire a manager that care's Good Luck ! read more

I'm not one to write a bad review but the 2 staff members who worked at 8pm today were very unfriendly and the entire shopping experience was really awkward. The staff didn't welcome me and seemed inconvenienced when I asked for a size. Also, didn't offer to help me a single time and were cold when I asked questions. Never had an experience like this going to a Journeys so I'm kind of disappointed about it. read more

Service was great! Employees quickly got us one two three pairs to try on! Selection was 4.5/5! , all the shoes we wanted the had available! Value is also decent! They have multiple pairs on sale based on colors etc. Will come back! read more

My husband and I came into this store and was immediately greeted by an employee by the name of Paul. We brought our special needs son to get back to school shoes and without hesitation he went above and beyond for our 12 year old autistic son. Made him feel comfortable and even gave him stickers. We feel very proud that there are still parents out there who teach there kids to have awareness and acceptance. This kid Paul needs to be commended and have a raise. Good job Paul and God bless you Keep up the good work! read more

Journeys - Thank you Paul! - Shoe Stores Near Me - Arcadia, California

Stopped by on a whim this evening! The store was pretty busy but Reyna never lost sight of my friend and I. She shared some insight with regards to the boots my friend was interested in. She offered guidance on breaking them in and care to keep them looking their best. She was friendly, upbeat and super kind with us. She was most definitely the reason she bought the boots and the reason we'll be back for another pair. read more

Journeys - Incredible fit! Amazing look! - Shoe Stores Near Me - Arcadia, California

Cute little store, displays organized very well and very clean. I was in a rush and this one employee was so accommodating, kind, and patient, and above all else HELPFUL, she really left a good impression on me and brightened my day! I believe her name was Binae or Binet, not sure about the spelling but she was fantastic!! read more

What a wonderful time in these periods of Covid to be welcomed with so much warmth, kindness, smile and professionalism. A big thank to RAYNA who loves her job, advising and giving the client such a comfortable experience. I love to encourage people who have this sharp sense of service.and i love so much my Dr Martens sandals read more

Journeys - Shoe Stores Near Me - Arcadia, California

They extended holding an item for me, and although there was a bit miscommunication, they held it for me to purchase! Thanks again

Girl in pink shirt was so rude & didn't even let me finish my sentence when I asked for a shoe size. She was too busy flirting with her male coworker. so annoying read more

Rayna, Kass, and Juan are an exceptional team. They were able to identify a specific shoe I was looking for, get me the right size quickly, and make a few suggestions of matching socks. Exceptional team. If anyone has earned a pay raise, it is these three individuals. read more

The two guys who helped me out today were amazing. They were very attentive helped me choose the perfect pair of shoes!

So I didn't actually visit the location physically but I spoke with a really nice lady on the phone who basically gave me an entire lowdown/knowledge on Doc Martens as these were gonna be my first pair. She schooled me from the material, feel, all the way down to the sizing. I wish I remembered her name but if you're reading this, you know who you are! I'm a 10.5 in shoes and she saved me so much time because I was at a location that had a 10 and I didn't think it would fit me. She had told me 10s would fit if I'm a 10.5 as these are based off of European sizes which I had no idea! So with that knowledge, I went in, tried on the pair and bought them! She saved me so much time especially at this time of the year where these are pretty hard to find! Thank you so much and will def pay a visit soon! read more

3/20/19, Wednesday afternoon at 12:45. I walk in the store to browse the shoe selection. After about 5 minutes of being in there I look around to see if anyone working was on the floor. Behind the register there he was. A younger African American kid with his face dug so far in to his phone, he didn't even notice me. After I greeted him, he looked up and then right back to his phone. No acknowledgment. It's cool, I spent $250.00 at footlocker next door. The had the same shoes I wanted at a higher cost, but apparently customer service is priceless. I was in and out in 10 minutes. read more

It seems like employees here will tell you anything to make a sale, even if it's not true. I wanted a pair or Dr. Martens that were sold exclusively on their online site, but dropped by the store to see if there was anything else I'd like. I tried on 2 pairs of shoes, two workers (one was named Jocelyn) kept complimenting the shoes so I'd just buy something and get out since I had trouble deciding for a bit. I decided to have them order the shoes I initially wanted online. Lie 1) "We accept returns." Lie 2) "We have to order the shoes from the Dr. Martens website, not the Journey's website." I was charged $140 in total, the shoes were around $120. I checked the Dr. Martens website to see the shoes I got because she said that's where she had to order them, they were $78 there. So why was I charged $40 more??? Called customer service, and they told me I could return the shoes to the store and get a refund and order the shoes for less through drmartens.com. Even he said he had no idea why I was overcharged. Took the shoes back as soon as I got them and asked the same girl who ordered them (Jocelyn) to return them like she said I could. She said that all they could do was exchange them. I asked if I could exchange them for another brand and she said it could only be Dr. Martens. I chose a pair of canvas boots to try on that were $79, and she had one of her employees bring out the $120 classic Docs to see if I'd like them so they wouldn't have to give me any money back. I got the $79 ones. Lol. She ran to the back probably talking trash with someone else about how they were basically giving me money. But I was lied to and felt robbed, so it didn't matter to me. Bottom line: go to any other place for your shoes. Please. These people know nothing about customer service and will tell you the boldest lies while looking you straight in the eye. read more

Journeys - The journeys website that I was told the could NOT order my shoes in-store from. - Shoe Stores Near Me - Arcadia, California

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Store selection isn't bad. I come here mostly to check whether anything I like is on sale. What makes this place slightly sketchy to me is this employee with greasy shoulder-length hair. He was an awkward flirt. His loitering behind the register and random comments even made the cashier uncomfortable. read more

Thank you Teresa for the best customer service and making me feel comfortable! I love my shoes and I appreciate you giving me advice on my new Docs! read more

I don't usually buy things from journeys as I hate human interaction most of the time but today I bought new shoes for the first time in about 6 years and dealt with a sales rep named Teresa. I will be back for sure solely based on how great and helpful Teresa was. Thanks buy millions of shoes from her. read more

We went in there with our super energetic 2byear old and the staff that was working this evening were so nice and attentive..best of all they were being so nice to my toddler and playing and talking to her.. the shoes fit ,the service was awesome.. thank you! read more

I got myself a pair of the low top canvas docs! Great shoes and got awesome help from Teresa! Great customer service and excellent help! Thanks for the recommendation! read more

Okay so I came in looking for a specific shoe and was luckily helped my tanya. She was so sweet and so patient and truly took her time with me. As she was helping me, a boy named yazel came and began conversing with me to make me feel comfortable. The customer service I received from these two were top notch. I would definitely go back just so I could see Tanya again! read more

Went in today and the staff was so friendly and helpful! They greeted me right when I walked in and offered assistance. Chris quickly grabbed the size I needed and even brought out an alternative option. (Which is what I bought). Great customer service! (: read more

A shoe store for the younger set. Mostly popular teen shoes, Rocket Dog, Puma, Converse. They exclusively carry the Converse High Top shoes with character designs, about $60. The sales guy wasn't too friendly when we walked in initially, but warmed up when we started to ask questions. They'll special order for you and ship for a charge. read more

I don't remember the name of the workers I spoke to yesterday but I do remember their faces. I went in to return a pair of vans I bought for a friend that she said they were hurting her. Okay. Didn't think it would be a problem. They inspect every inch of the shoes and said they can only exchange it because it's been worn. My friend wore it for a few hours then took it off because it was hurting her THAT bad. If they can exchange it, I'm pretty sure they can return it. They couldn't even give me store credit. I know they can make an exception since I work in retail. I mean, I guess they're not about customer service or they do not like to give refunds because with an exchange, it will go back into the store, so why not just accept the return? Officially going to another journey's store despite the drive. read more

Employee was very polite and personable. While she rang me up she was making small talk and asking questions. Made me feel comfortable and nice. Not feeling rushed or just waiting for them to run transaction. Great service!!! read more

BEST CUSTOMER SERVICE EXPERIENCE EVER!!! I walked in looking for a pair of black high tops with minimal white. Maddison, who'm said was new to the store, immediately assisted me and made me feel like I was shopping with a close friend rather than being helped by an employee. She was extremely helpful throughout even though i'm such a difficult shopper. I wish more retail employee's were like her. Journey's sure has a gem in their Arcadia store! Next time you go to Journey's in Arcadia be sure to ask for Maddison! Thank you for being so great! Rob iamrobertherrera.com read more

Aileen is awesome! Thank you so much for all your help, your customer service is great.

Great costumer service by Carlos, very attentive and polite. My fiance just order some white converse in 4.5 that they dont carry at the store. read more

Came into the store looking to buy ugg moccasins and I tried them on and for some reason they were looking really wide and not fitting right I was taking my time trying them on since I was going to spend $100 on a pair of shoes some other employee can't remember her name was wearing a beanie was saying how she "hates when people walk and don't buy anything" you are an employee and it's your job to give customer service that made my decision easier and NOT purchase them went to Nordstrom tried them on and they fit WAY better turns out Journeys was trying to sell me a pair of "returned" Uggs! Size 7 was fitting at Journeys and at Nordstrom had to get a size 8 since I wasn't buying a used shoe for the same $100 price BE VERY CAREFUL and make sure if you walk in to make a purchase if not the employees will talk bad about you read more

This store is awesome... Tons of shoes to select from

I visited the store on Monday 1/15/17 with the intent to buy 2 pairs of Doc Martens. When I walked in I saw 1 worker helping another customer and another worker at the counter. Neither one greeted my entrance in the store nor made any attempt to help me or say they would be with me in any amount of time. After about 10 minutes in the store still without anyone acknowledging my presence, I decided to take my business elsewhere. As I was leaving, I saw a 3rd worker behind the counter having a personal conversation with the 2nd coworker. Honestly I've been window shopping in that store before without being acknowledged, so it should be no surprise that this visit wasn't any different, however, this time I was prepared to spend quite a bit of money. #theirloss read more

Today I went to return some doc martins from the kids journeys. When I bought them I was told I could return them to any store. I stopped by the Arcadia store, and I was given the third degree as to why I was returning them. The clerk wanted to know why I didn't go to the original journey. I said this was on my way home from work but didn't know it required an explanation. He said it would be very complicated at kids shoes aren't in his computer, but the same shoes were sitting right behind me. He spent a great deal of time checking with someone behind a curtain. I felt like I had done something wrong, it was implied that I was doing something wrong. The shoes were inspected and reinspected I guess to make sure they weren't worn. I get it people do illegal things but not all people do. He tried dearly to make me exchange them, like this would make the whole thing easier for him. Honestly, I always shop at Nordstrom and this is exactly why I will continue too. Never once have they made me feel like I just stole a pair of shoes. read more

By far the Greatest shoe buying experience I've ever had. Ask for Sarah. She went above and beyond for my daughter. Her customer service was off the charts. So go to journeys to get your shoes. Please, you will not be disappointed. read more