I like going to this store, there's a girl there who is always so nice. I get my kids all their shoes there which is helpful. One stop for all, with a big family that's the way to go. But last Sunday the guy that I checked out with, seemed so impatient. Almost like he didn't want to help me. I had questions he told me to call customer service. Put the girl back at the front, I don't know her name but she is customers service you want. I've been going there for a long time and he didn't use my rewards because he said it didn't match what he had. I said can you input it again he said I did, I can't help you. Today I downloaded the app and was able to access my rewards account , i really think he didn't feel like helping me. read more

I love this WSS they have very good selection of shoes! The staff is very nice and attentive. It's a very wide store as well and it's always clean in there! Good deals on shoes and clothes. I love how they have their own wss tshirts . I think it's 3 for 25 not to bad they look like pro clubs. Overall great store good customer service big parking lot! We came for a Christmas event they had toys and Santa clause and it was all coordination from management and staff to make it happen very wholesome read more

WSS - Shoe Stores Near Me - El Monte, California

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WORST CUSTOMER SERVICE!!! There is a girl with tattoos that has the nastiest attitude. I will NEVER be returning, And when you ask to speak with a Supervisor, they just say uhu uhh huh. Which is unprofessional. They need to train them better. If they don't like their job go somewhere else. Definitely DO NOT RECOMMEND... read more

This is my worst experience for shopping shoes. Terrible customer service and cannot make no return. It did not fit my family so I wanted to make a return, and they say I need to go back to where I got it like wtf? I need to drive back to where I bought my shoe to make the return, then why tf do you have all those shops around! And when i went back to the store where I got it, they say that the shoe looks like it is dirty so they cannot accept it, wtf nobody wears your goddamn shoe since they didnt fit. Dumbass store hope they go bankrupt soon so they dont do such shitty service no more read more

I came on Sunday August 27th to return shoes, and I had the receipt, so I didn't think there would be a problem. The first cashier told me I could not return shoes because I did not have sneaker bucks promotion card. When I explained the return policy, had no mention of having to have this sneaker bucks promotion card they said that was the rule. When I asked to speak to the supervisor the cashier Emanuel said I am the supervisor. Once i asked to speak to their supervisor, the other cashier, Melissa, who stated was assistant manager stated I had to have sneaker bucks promotion card no exceptions or I would not get refund. I had to drive home and, luckily I didn't throw away this promotion $25 rebate card which you can probably get anywhere, and afterwards I was able to get my refund. I'm placing this post because I'm very disappointed with the customer service I received and more that employees blameupper management, including district manager, for store issues instead of taking responsibility. If you buy anything from this store, hold all your receipts, rebate cards, store bag or you might not get as lucky as me to get your refund. I try to support local businesses instead of buying from major online retailers, but when you get treated badly, it makes me upset because my money helps support these local businesses. Not a great feeling having to run tasks on a Sunday when it could have been resolved initially. read more

WSS - Shoe Stores Near Me - El Monte, California

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Shoes look like they aren't good quality. You have better luck going to an outlet to get your moneys worth.

Today at 7:47pm, short latina dar hair kinda chubby with braces Bad customer service, the hitting table when calling the next customer, manager was there and he was just laughing. Even the workers helping people Around, all of them are rude and don't want to give a good customer servir read more

The store is really clean and well stocked. However, the shopping experience is pretty ghetto. Upon arrival, I was not "allowed" in because I had a possible return. I wanted to browse the store before returning my items. Instead, they confiscated my bag and held it at the front counter. Then, not 1 employee greeted us or offered any customer service. When I purchased the pair of shoes they asked for my ID. I can't even remember the last time a store asked to see my ID. They treat you like a thief. The rewards program is stupid. My husband placed it under his name. Although we have the same last name and address I cannot redeem the rewards because he must be present along with his ID. It's a rewards program! Why such strict requirements. I've never been asked for my ID to obtain my rewards. read more

Wish I read the review before coming here. Poor customer service. Not one single employee came to help us. As I stood in line waiting to check out, there were two female employees standing talking to each other and didn't bother to let me know if anyone was coming to help me. Finally, a female employee came and said something in Spanish to the family behind me and checked them out before me. I came here because it's nearby my house. I will just be traveling further to the mall from now on. They don't have good deals anyway. read more

Thieves work here they didn't have my shoes but had the shirt that I ordered online. My order was paid for. I was upset and left canceling my order since I needed the shoes more than a shirt. I left the shirt in the managers hands. They still charged my card and said I took the item. Safe to say I asked for camera review. I'm about to file fraud cause I didn't leave with anything! The online orders are a joke. Now I have to wait for an investigation and for my money back!! Shop elsewhere. read more

The wss overall looks nice, but there isn't enough people to help you out with trying on shoes. On some pairs you can only get one shoe so it's really hard to see if you like them. Sometimes there's no one at the cashiers so you end up waiting there intill someone passes by. I'm overall just a one start experience read more

I was on a mission for shoes. My mistake for posting a review here. I do remember the staff was nice here though. They just didn't have the shoes I liked. **Brain fart read more

Came for curbside pick up but when I called to let them know I was outside they told me we had to go inside. What is the point of having curbside if I still have to go inside. And to top it offfff. I had to wait about 15 minutes inside for a pick up. read more

Not let anybody in shopping, waiting 50min , because she have to handle shipping? What? Over one hour still no service, because of shipping, what service of this store? How they arrange it? read more

honestly if the deal on groupon didn't seem great then i wouldn't have ever stepped foot into WSS. so i came to this location twice and honestly the staff is what really would prevent me from ever coming back or recommending this place to anyone. they do say the typical thanks for coming to wss when you walk out but it's like no smile, no eye contact, no approachable factor, no hello what can i help you out with today, etc. when i walk in or during my entire experience in the store. the staff in general leaves a bad vibe. i totally expected way more customer service than what i got here. i was besides myself. i used to work retail and it was always implanted in my brain that customer service is super important. apparently WSS doesn't feel the same way. the two times i've came here; the store is pretty much empty. once in awhile there is a few stranglers walking through but i don't see the staff helping anyone else either. big 5 is better than WSS in terms of service. i pretty much helped myself around the store. grabbed the shoes that i could reach. the ones i couldn't reach i didn't even see a staff for me to ask for help. prices are normal nothing special. come here and expect nothing except for someone to ring you up as you pay. besides that you are on your own. in addition, check multiple shoe boxes with the same size because there's some that is in better condition than others. just FYI. lastly, avoid this WSS. heck avoid all WSS because i would assume that all WSS are the same after my 2 experiences at this location. tips: *shared parking lot with walgreens. *cash and credit card accepted *they have a check in deal *they sell clothing as well. *they have a rewards membership program. read more

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Worst WSS!! They give out dirty ass shoes and don't give receipts, then when you wanna exchange them they don't wanna do it cause they gave you Dirty shoes and your stuck with them cause there dumb asses didn't give a recipt SMH I just wanted to exchange my shoes that didn't even fit and were dirty . They tried accusing me of wearing them but they didn't even fit in the first place ! Stupid ass people !!!! They could of just exchanged them it wasn't my fault they werent doing there job right ! read more

My friend bought a work shoe at this store, but it's not even a week he noticed that the sew was ripped. We went to the store to exchange it. The store manager was rude, she told my friend"How many times you will think of exchanging?". She didn't even look at the receipt that we just bought it in less than a week. Never I encountered a store manager that was rude as this woman. She's very un educated and does not know customer service. read more

Isacc was so nice and friendly on the floor...very professional and was patient to handle me and my friend who came in for non-slip shoes and found the one. He made sure we were finding everything else okay. At the cashier the lady Melissa was just nice and friendly! She had a great attitude and smile and she helped and my friend do our separate purchases...definitely will be coming back! read more

Wow, we went to this store to get shoes but walked into a dramatic zoo. First off, this was one of the worst WSS we've been to. It was dirty, unorganized, and very unfriendly and unhelpful people. Kids were running freely as though it was a playground. I didn't mind until a kid rammed me in the stomach with his head. After all the chaos and dodging of other zoo traffic, finally found shoes. At the register we were greeted by an assistant manager, full of hickeys on her neck, who proceeded to give us attitude and a difficult time about using a groupon. Long story short, she called another store and finally rang us up. That was the worst customer service I could have expected from an assistant manager. Wonder what the manager's like??? K read more

Shoes are nice clean store .. BUT the cashiers are no good I was standing there for about 10-minutes no one in line just me and no cashier to be seen the security kept calling her thru the phone but she wouldn't come then she finally appeared and to top it off she was texting totally unacceptable Manager I hope u read this ! read more

WSS - Ghost town no cashier to be seen SMFH ! - Shoe Stores Near Me - El Monte, California

This place is simply lacking attention and care, spent over 20min today with my 6 month old son and spouse and not even a hello or can i help you from no one even though the place was empty and i had 2 employees in front of me! The intention was simple come in get a few shoes for my son and spouse and well we walked out simply because we can't support an establishment that has no care for there customers. Spend your hard earn money where they appreciate it the most! El servicio al cliente aquí no existe. Lastima read more

Two stars because I love the variety of shoes, clothes and low prices. On the other hand management is terrible! I went in to exchange a dress I bought. So I grabbed the replacement and walked up to the counter. I put both the item I wanted to exchange and the new one on the counter for the "Manager" to ring up. Right away she said: "you can't bring this clothes inside with you." (not even a hello how are you) She went on to explain the store policy (which was not posted anywhere in the store) that states returned items should be left at the counter until the customer is ready to exchange. She didn't say it so nicely but that's what I translated it to. If that was the case then the bimbo sitting at the entrance should have told me that instead of letting me walk in with purchased merchandise in a WSS bag. Anywho, avoid this location if you're big on customer service. I, for one, am on a search for a better WSS. Let me know if you find one before me! read more

I went in to buy work boots and found what I was looking for. They had great prices, good selection, and great quality of boots. Also found some good shoes on clearance for cheap. The man at the door was really helpful and very friendly. Thanks read more

Employees are most friendly I even met in all wss ,and then they support me finding right item.Lidia did outstanding job.joseph gotta me with his magic finger, he can order anything on phone for ya,anything read more

Been shopping for my boys and nieces gift here for a while now. The prices are good as well as they have discounts on really good stuff, staff is always helpful , recommend this place for nice gifts and gear read more

i went into this store looking for some white chick taylor high top converse. I was 8 months pregnant at the time and my son was gifted some converse, and as a first time mom I wanted to make with him so I went in to buy some. I was told they didn't have my size in store and that I could order online to see what store has them in stock and they would ship them to my house. so that's what I did. when i received the shoes i didn't pay any mind to open the box because I had just given birth and was dealing with my new life as a mother with a newborn. when i finally came around to using them I quickly noticed that they shipped me 2 left shoes. I called the store in which i ordered the shoes and they told me to contact customer service. Later that day i called customer service and spoke with a representative that told me there was nothing that could be done since they're 30 day return policy was over. I got transferred to the customer service manager and all he kept telling me was "my hands are tied" I am not even looking for a refund, i don't want the money back. All I want is the right shoe that I paid for. And it shouldn't be my fault that whoever shipped them out to me didn't double check them before sending them out. And now they're trying to tell me i'm stuck losing my money and stuck with 2 left feet. ridiculous. @CONVERSE @WSS !! read more

about a month back i came here to get some pair of nikes, the particular pair i was looking for they didnt have, they had just the plain type colors, so i decided to buy a pair of plains. but besides that some of the workers are very young and seem to be into eachothers lives than to actually STFU and work, its more of a kickback and sh*t, i over heard some female employee talk to some man who was also an employee about how "savage" she can be to these "foos" SMFH! i felt bad for the female employee that was dealing with me, she felt just as uncomfortable as i did. this place has not many options either, atleast for me, i recommend the hacienda one, much more bigger and the youngins are more professional! read more

I usually bring my family here for shoes but this location definetly needs better management and customer service skills everytime I come to this location I am reminded why I should take a farther drive to a different location the employees are always talking and messing around then they follow you around the store like they have nothing better to do will not be coming back to this location even though it's closer I would rather have a better experience somewhere else. read more

I always get affordable prices. Even on clearance rack! the staff is very friendly. Always walking around and asking if you need assistance. read more

This place got kids running around. .. it's pretty annoying. . Kids was hiding between clothes n the employee didn't do anything. .

WSS used to offer great deals with coupons and online ordering. For some reason, they are falling apart and this store does not help. I saw a pair of vans online but was unable to buy it. It gave me the store locator and I called to make sure they have it. When I got there, they charged me fill price and the "TEAM MEMBER" Angelique said they don't honor online prices. This is their online website that we are talking about! I will never buy from WSS either at this store or their online website. Found a better deal from Kohls. read more

This past Wednesday, March 28 I went to go buy a pair of shoes for my son. First of all I want to say when you step into this store the employees start following you in every single aisle asking if you need help. At the time I was ready to pay I told the cashier that I didn't have the rewards card with me at the time but to look in the computer with my phone number, I asked him if i had any rewards points that I can use, he told me I had 10 dollars rewards and said immediately that I can not use those points because it was under my husband name and he needed to be present with the ID at the time of the purchase. I told him that in the past I have used my husband points several times and he immediately responded saying that's not possible. I asked for the manager, when the manager came I told him the whole story, he told me the same thing . I told him that I can call my husband on the phone so he can talk to him , the manager was very rude and he said we don't do that. I told the cashier to cancel the purchase and I left, I will never come back here. Across the street from there there is another store "shoe city" where I was able to make exactly the same purchase at a lower price and the employee was very nice and helpful. read more

If you don't like being followed while you browse around a store don't come here. To the management this is the way you lose potential customers. I'll just stick to purchasing shoes online. read more

They expect customers to buy dirty white flats for full price, that have nail polish and pen marks on them! Shoot, they crazy, cashier was rude, and said "there's nothing wrong with them" lmao honey my a$# there's nothing wrong with them. I'll give my business to some place else. read more

They have a great selection of shoes, however their customer service definitely needs some work. I went to exchange a pair of shoes that I had purchased 20 minutes prior, while I was waiting in line I realized that I could get a student discount, and I asked if I could apply that, she said no so then I asked for a return and a separate transaction, she refused to listen to me and wanted to do things how she saw fit, we had to actually take the box of shoes from her because she wanted to start the transaction without giving us a return. When she does the return, she refuses to utter a word to us, she doesn't even check the returned shoes and then with our purchase when we asked her for our total she says it's on the screen and she walks away from us to talk to another customer. It was not on the screen and she was rude doing it. She threw the box of shoes we were purchasing into the bag and then threw the receipt on the counter towards us and then screamed out Next. Talking to a manager, the manager then proceeded to blame us and say that all she saw was us giving her attitude and that customers always treat them wrong and I was shocked at this blatant disregard over the attitude of her employee solely because in her words "She's my best employee". If that's her best employee I wonder who her worst employee is, what kind of standards exist in this place that the second a customer disagrees with them they lose their fake smile and give out attitude. This is the "best" employee with Dyed blond highlighted hair and glasses. read more

Good supply of shoes, good prices, crappy service. One dude who could have helped at the cash register just stood by the door while one girl worked the register with a line of five people. He literally stood around doing nothing. read more

I bought running shoes for a very low price. They are very solid and I have not had issues with them. I really use them a lot and I would recommed buying running shoes here! read more

This is a very good store that is very helpfull and the workers are very joyfullyI recently just got a pair of shoes and they had all the sizes and the workers didnt sound frustrated when I asked a lot of questions read more