The Sales lady was wonderful she help me find the right size for my shoes and she was very helpful…read moreand kind thanks

I am shocked at this establishment. My husband bought a pair of shoes there. Never wore them…read morebecause he found the shoes he actually wanted (a different style) 2 days later at JC Penny for half the price. He purchased the jc penny ones and went to crown shoes to return the ones he never used, and the female working there said they were worn and would not return. I am shocked as my husband didn't even try on the shoes in the house for me when he got them let alone wear them. They are UNUSED, they have been in the box since he purchased them sitting at the front door. When he came back home after trying to return and told me the lady working the store would not return them I called the store establishment and asked for the manager. The lady on the phone said she was the manager. Her name was Josephine. I said, so you are the store manager and she said yes and then proceeded to say when the manager is not here. So I said can I get the actual store managers name and she told me I need to know what you are calling him for. I said an incident at the store, after asking multiple times she still wouldn't give me his name or when he works and hung up. So I would highly discourage you from purchasing anything at this store as this place is a scam. I will be returning to the store everyday until I see the actual manager, since the woman I spoke with Wednesday 10/2/24 at 4pm would not help me and I believe is the same woman who told my husband he couldn't return the shoes he purchased a week ago. Please contact me via yelp and I will come in to show both my receipts and the new shoes with receipts and dates from both pairs to show that he didn't need them nor wear them. I am appalled at this business and its customer service/employee. If I am unable to get in touch with the manager I will be contacting the better business bureau. Update: Thank you Adriana for getting back to me. Unfortunately, Josephine was absolutely awful to us when we returned. Refused to return the shoes, kept trying to show us the same shoe. We didn't want to see the same shoe, we never wore them so it was pointless. We have obviously not worn the shoes. They again are brand new. Brought in pictures and the physical receipt, that he had from the purchase two days later. Showing he actually purchased the shoes he wanted the same brand but different style two days later. I would even bring the other shoes in with the receipt at this point, but she refused to even look at receipt. Claiming he wore the brand new shoes. Since Adriana mentioned to call or come back, we did, but it was a waste of time. I would love to meet with the actual business owner as we were going to send future business this way as my husband has a good number of employees who were asking about flouresheim brand and he had said he was at a store that sold a wide array. We were told absolutely not, that he wore them and that was it. They again were never worn. Not even tried on for me in our own house. Josephine would not reason with us when it was obvious we had never worn them. I think this was the most frustrating customer service we have received. We were quite upset when we left as we were basically scammed for 165 dollars. I will post our other shoes and our physical receipt as well. Just to show that we had bought a secondary pair two days later that were the original ones he wanted for 88 dollars. We would never had been upset and would have recommended this place if we were able to actually return the shoes he purchased and never wore. Buyer beware everything here is final sale.

This review is for Destiny. She was really helpful today as…read moresoon I came into the store and asked her a question. I came in to see if they had the new Toy Story that just came out and was looking for a Buzz Lightyear shirt. She asked me for a style number and size and right away went to check for me. They didnt have the shirts but a cool jersey and I immediately got it. Just wanted to thank her for her customer service and help.

Came in tonight about 30 minutes before closing and was told they were out of the shoe I wanted. A…read morefew minutes later, I noticed the same employee telling every single customer that they didn't have their size. What made it worse was seeing them smiling and laughing after customers walked away. It felt intentional and extremely unprofessional. If you don't want to help customers near closing time, just say that--but don't waste people's time. Be advised This store is run by children! Very disappointing experience

I love this WSS they have very good selection of shoes! The staff is very nice and attentive. It's…read morea very wide store as well and it's always clean in there! Good deals on shoes and clothes. I love how they have their own wss tshirts . I think it's 3 for 25 not to bad they look like pro clubs. Overall great store good customer service big parking lot! We came for a Christmas event they had toys and Santa clause and it was all coordination from management and staff to make it happen very wholesome

WSS is a nostalgic place where you either went to get shoes with your parents or are now taking…read moreyour own kids to go get their shoes . The prices are not too bad . They do seemed short staffed sometimes but we always got serviced with no issues

Friendly staff and a well organized store. They have a great system regarding looking for sizes…read more Everything is stacked neatly and in order by size. Didn't really find anything for me this time but had a great experience and everyone was super helpful

LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

Late & long overdue review for this location…read more These fools TAX that ass... just check prices on StockX & GOAT for yourselves. Yet, have horrible consignment terms compared to other reputable companies/stores: ex.: Flight Club. Save your time & money, and shop elsewhere. Note: as I mentioned, long overdue... pictures were prices compared to StockX prices at the time, when I took pictures from this location's store prices; back in 2021.

Not like round two Quick consignment turn around…read moreBetter selection then store at bottom Clean Good selection

Shoe donation time! Every time you visit you get 50 points and with 100 points you get a $5 reward…read more What a great way to give back to the community. First time coming to this DSW location and the staff are very friendly. They greet you when you enter the store and ask if you need help. Since my transaction was easy I just gave them my phone number and got my points right away. There are current sales right now and items with a green do is 50% off. So my shoe donations can be used on anything including clearance items. This makes it a super great deal. Took my time browsing for some new boots for Fall weather. They have new items in stock and if you don't find it in store you can order it to ship to your home or to the store for later pickup. That's why I like coming to DSW. Always a good time.

This is a very large, clean, well-stocked, and well-managed store…read more Sales representative Sylvia is AWESOME! During my recent visit, she was very friendly, welcoming, helpful, and a true professional. I wanted a pair of Cole Hahn shoes I saw on display. Unfortunately, my size (13) was not available in the store. Prices here are very reasonable, and customers can expect to find a mix of name-brand and off-brand shoes. I was truly satisfied with my shopping experience. Sylvia went out of her way to locate exactly what I wanted and placed an order for me. The shoes will be delivered to my home free of charge in a matter of days.

This place has great selection in Vans, Adidas, Birkenstocks, and Uggs. A lot of shoe stores now a…read moredays are corporate owned and this place is small business owned. I'm a huge supporter of small businesses and I like that they're around to keep it going. They were previously Neo 39, now they're just Neo Pasadena. I love that the aesthetics of the place change. They even added roses to represent Pasadena. The way the shoes and gear is lined up doesn't make you feel overwhelmed with trying to look for the type of shoes you want. There's a guy name Rei and he's super helpful. He definitely knows what he's talking about when it comes to shoes. I will definitely be coming back here for all my sneaker needs. The place is located underneath the T-Mobile store, so make a sharp left and the store will be down the stairs.

Great business! Supporting local artisans and the Dena community! The have offerings from pop art…read moreto high end sneakers. Owners were very friendly and helpful, while also allowing me time to explore the store. The hats I purchased were from local Wolf Customs who have been using their platform to provide resources to those impacted by the Eaton Fire (Altadena). The hat pictured is a custom brown corduroy cap ($45).

I placed an online order for a hat at right when the store opened, and expected the order to be…read morefulfilled or at least updated throughout the day. After hearing nothing, I called around 8:00 PM to check on the status. I was then told that the item had been sold earlier that morning and that my order would need to be canceled. What is especially frustrating is that my order was placed before the item was sold to someone else. Had the store processed online orders when they were received, the hat should have been set aside for my order instead of being sold to a later customer. Because my order was not handled in a timely manner, someone else was able to purchase the item that I had already paid for. On top of that, nobody contacted me all day to let me know there was an issue with my order. If the item was unavailable, I should have been notified immediately instead of having to call myself nearly 10 hours later. Had I been informed earlier, I could have made other arrangements. Unfortunately, this was a birthday gift for my dad, and now I am left scrambling to find a replacement at the last minute. I understand inventory mistakes can happen, but the lack of communication and failure to prioritize or properly process online orders was extremely disappointing. I hope the store improves its online order system and customer communication so future customers do not have the same experience.

I come here for my family's shoe needs because it's convenient and the prices are affordable. You…read morecan sign up for discounts and earn points, which adds up to great savings over time. My only wish is that they had more staff available to assist customers--it would make the experience feel more personal.