Sarah is the best! I was feeling pain in my feet after walking 1 mile so I knew something was…read morewrong. We did a thorough scan and Sarah helped me figure out the perfect shoe for my long walks. I purchased a pair of Brooks and it was delivered to my house in less than a week. I can walk for miles without feeling any pain. Thank you, Sarah!!

Friendly and such a cool place to shop at! If you're looking for a specialty shoe store that…read morefocuses on running, then a Snail's place is your spot. They have a pretty cool machine that detects how you walk in order to recommend the best shoe for you. Prices are a bit high, but it is definitely recommended to pay a higher price for a quality shoe for your comfort. I ended up getting a pair of Altra Running shoes, after exchanging some Hokas that weren't the best fit for me. There serviced here is definitely professional, and I will be back in the future for new shoes.

10 STARS! This is the BEST shoe store In the world! LITERALLY! My fiancé and I have been searching…read morefor dress shoes to fit his unusually wide feet for over 5 years now with no luck. He has avoided events just to prevent having to wear uncomfortable shoes. When we walked into Crown shoes, Josephine (the owner I assume?) was not intimidated by this fact. She went to work immediately having him try on shoes and then asking what was wrong with them so she could find the right ones. This woman is a miracle worker! She took her time in finding the perfect shoe for him and showed that she really cared. She did not rest until the shoes fit perfectly - adding lace holes, widening one side of the right shoe that was bothering him just ever so slightly, and even making custom insoles by cutting and gluing at least two different ones together. He says they are the most comfortable shoes he has ever worn in his life! Even more impressive was the price which was less than we normally pay for tennis shoes for him! AMAZING EXPERIENCE, AMAZING WOMAN! HIGHLY RECOMMEND!!!!

I am shocked at this establishment. My husband bought a pair of shoes there. Never wore them…read morebecause he found the shoes he actually wanted (a different style) 2 days later at JC Penny for half the price. He purchased the jc penny ones and went to crown shoes to return the ones he never used, and the female working there said they were worn and would not return. I am shocked as my husband didn't even try on the shoes in the house for me when he got them let alone wear them. They are UNUSED, they have been in the box since he purchased them sitting at the front door. When he came back home after trying to return and told me the lady working the store would not return them I called the store establishment and asked for the manager. The lady on the phone said she was the manager. Her name was Josephine. I said, so you are the store manager and she said yes and then proceeded to say when the manager is not here. So I said can I get the actual store managers name and she told me I need to know what you are calling him for. I said an incident at the store, after asking multiple times she still wouldn't give me his name or when he works and hung up. So I would highly discourage you from purchasing anything at this store as this place is a scam. I will be returning to the store everyday until I see the actual manager, since the woman I spoke with Wednesday 10/2/24 at 4pm would not help me and I believe is the same woman who told my husband he couldn't return the shoes he purchased a week ago. Please contact me via yelp and I will come in to show both my receipts and the new shoes with receipts and dates from both pairs to show that he didn't need them nor wear them. I am appalled at this business and its customer service/employee. If I am unable to get in touch with the manager I will be contacting the better business bureau. Update: Thank you Adriana for getting back to me. Unfortunately, Josephine was absolutely awful to us when we returned. Refused to return the shoes, kept trying to show us the same shoe. We didn't want to see the same shoe, we never wore them so it was pointless. We have obviously not worn the shoes. They again are brand new. Brought in pictures and the physical receipt, that he had from the purchase two days later. Showing he actually purchased the shoes he wanted the same brand but different style two days later. I would even bring the other shoes in with the receipt at this point, but she refused to even look at receipt. Claiming he wore the brand new shoes. Since Adriana mentioned to call or come back, we did, but it was a waste of time. I would love to meet with the actual business owner as we were going to send future business this way as my husband has a good number of employees who were asking about flouresheim brand and he had said he was at a store that sold a wide array. We were told absolutely not, that he wore them and that was it. They again were never worn. Not even tried on for me in our own house. Josephine would not reason with us when it was obvious we had never worn them. I think this was the most frustrating customer service we have received. We were quite upset when we left as we were basically scammed for 165 dollars. I will post our other shoes and our physical receipt as well. Just to show that we had bought a secondary pair two days later that were the original ones he wanted for 88 dollars. We would never had been upset and would have recommended this place if we were able to actually return the shoes he purchased and never wore. Buyer beware everything here is final sale.

Decorated nicely, employees are either hovering around you or ignore you for the most part. Nice…read morearea made for Jordan's with decent prices.

Came in tonight about 30 minutes before closing and was told they were out of the shoe I wanted. A…read morefew minutes later, I noticed the same employee telling every single customer that they didn't have their size. What made it worse was seeing them smiling and laughing after customers walked away. It felt intentional and extremely unprofessional. If you don't want to help customers near closing time, just say that--but don't waste people's time. Be advised This store is run by children! Very disappointing experience

Shoe stop is a great store always have what i need in shirts and pants. Their prices are great Mike…read moreis a great guy always so helpful. I always leave with a smile because i get more for my money.

I like going to this store, there's a girl there who is always so nice. I get my kids all their…read moreshoes there which is helpful. One stop for all, with a big family that's the way to go. But last Sunday the guy that I checked out with, seemed so impatient. Almost like he didn't want to help me. I had questions he told me to call customer service. Put the girl back at the front, I don't know her name but she is customers service you want. I've been going there for a long time and he didn't use my rewards because he said it didn't match what he had. I said can you input it again he said I did, I can't help you. Today I downloaded the app and was able to access my rewards account , i really think he didn't feel like helping me.

I love this WSS they have very good selection of shoes! The staff is very nice and attentive. It's…read morea very wide store as well and it's always clean in there! Good deals on shoes and clothes. I love how they have their own wss tshirts . I think it's 3 for 25 not to bad they look like pro clubs. Overall great store good customer service big parking lot! We came for a Christmas event they had toys and Santa clause and it was all coordination from management and staff to make it happen very wholesome

LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

Went on a Saturday morning. There is parking, but it's not…read morefree. With receipt and validation 1.50$. I was told it was free, but still got charged in the DSW parking area. When I was driving out at the toll machine I was already trapped by a car behind me :( I paid and left... That being said.. As you walk in, looks like it's supposed to be a higher end warehouse shoe store. All the products look great, but the customer service... I tried asking for assistance, but it was hard to find someone and when I did, I felt like I was slightly disturbing their day. At check out, the person there seemed quite dismissive especially when I didn't want to sign up for a member or give any points away. As I finished the sale, I was trying to find my parking receipt and just said out loud my thoughts of, where is my parking ticket, with out even looking up, they said in quite a dismissive way and shaking their head, ' it was the first thing I handed back to you.' There was one person there who was friendly, but it did not equal the rest of my interactions. The products there are fine. Prices seemed reasonable. There was a nice selection, the store looked nice, but the personal experience there... well... when I first walked in and looked around, my expectations were high, but in reality not the best.

Late & long overdue review for this location…read more These fools TAX that ass... just check prices on StockX & GOAT for yourselves. Yet, have horrible consignment terms compared to other reputable companies/stores: ex.: Flight Club. Save your time & money, and shop elsewhere. Note: as I mentioned, long overdue... pictures were prices compared to StockX prices at the time, when I took pictures from this location's store prices; back in 2021.

Not like round two Quick consignment turn around…read moreBetter selection then store at bottom Clean Good selection

Came in to look for flats, but I didn't see many options in the clearance section. They still have…read morea lot of other shoes to choose from though. They have 60% off yellow tags right now. Not a big selection for those though. Friendly staff. They allowed me to put a pair of shoes on hold so I can come back for it later on the same day or next day. Love their rewards system. I love being able to donate shoes and earn points!

I started buying from DSW about a year ago. I like all the options they have, but I never buy in…read morestore. I am in size 5 1/2 woman and I can never find my size if I'm lucky I'm a find a size 6, but most of the size 6 doesn't fit me. Please start carrying some size 5.5. So I just try and store for style and I usually just buy on the website. It is very easy to return in store.

Nice vibe! Store is down the stairs and in a cozy location lots of local merch and kind owners!! :)read more

Great business! Supporting local artisans and the Dena community! The have offerings from pop art…read moreto high end sneakers. Owners were very friendly and helpful, while also allowing me time to explore the store. The hats I purchased were from local Wolf Customs who have been using their platform to provide resources to those impacted by the Eaton Fire (Altadena). The hat pictured is a custom brown corduroy cap ($45).

I come here for my family's shoe needs because it's convenient and the prices are affordable. You…read morecan sign up for discounts and earn points, which adds up to great savings over time. My only wish is that they had more staff available to assist customers--it would make the experience feel more personal.

The prices.To expensive. And the quality of some of the shoes are not the greatest. Please have…read morecheaper prices .