Nice big store for an assortment of shoes…read more They no longer have a color tier of discounts. It's no a flat discount of 30% off ticketed items and everything in the clearance section. The DSW employee told me it's due to the tariffs. Customer service wasn't bad, but it certainly was great. They were there if you could catch them, lol.

I came here and helped the finding some pills, but unfortunately, they don't label which heels have…read morewide width. I went down every single aisle and every other DSW I've been to has a little black placard that says available and wide with. Not one of their heels or sandals had this display. I was not about to spend my time going through every single shoe to find a wide with shoe or heel that I needed. Very disappointed in this since DSW is one of the few places you can get White Whitfield. I really hope that the staff here makes it easier for shoppers to find what they're looking for without having to waste all the time to find out ourselves if they have wide width or not.

Stephanie and Daisy you both are Stellar! Customer service was amazing- came in for crew socks and…read morethey pulled them aside and on top of it told me if the discount if I got two! Worked out perfect! I will most def come back here again ! Thank you

The customer service team was indifferent, not helpful, and not attentive. When we walked in two…read moreteam members were speaking to one customer they both saw us and did not ask, "How can we help?" When needing assistance we had to approach 3 different members to get shoes we wanted to fit. At time of check-out they asked one another who helped us while ignoring we were there. We could have been asked who tended to us but they were aware no one rendered good service.

For starters i won't be going back and i'm sure they don't do a lot all day because it's location…read moreis a little odd lol and it's never packed like a mall's shoe palace but there was 2 girls and neither of them wanted to be there the i don't give a f*ck attitude was insane clearly didn't want to help me out although one girl asked what i needed help in and i looked at shoes about to grab one and ask her if they had a size 11 in the shoe and she was gone the minute i asked the question so i went to go look for her and took a while for someone to help me out. i parked in the back and they have about 3 employees in the back outside just talking and vaping so don't know what's up with that either and mind you that's the designated parking for them so it doesn't look very good either i'm sure they could care less but if i was the owner of that location id be pretty embarrassed....moving on to the most irritating part ( yes it gets worse ) the music jeez....i cannot fathom or even explain how loud it was it was simply unbareable !!! I was on facetime with my partner to pick out a shoe as a gift for a birthday party the day of and for the life of me i couldn't hear shit. My volume was all the way up and we were both getting frustrated because we couldn't hear eachother as i was showing him the shoe options. I honestly didn't even want to buy any shoes the lady was giving attitude and a hard time almost like she didn't even want me to buy anything seriously not exaggerating at all. at the register i couldn't hear what she was saying over the loud music and she spoke up but with MAJOR tone and even gave a little face attitude.... I wanted to get shoes for myself too but hell no i didn't wanna go through that i felt so un welcomed shes lucky it was an emergency gift if not i would've simply said yk what ? bi'm good and walked away i wish i got her name but it was a short girl w a slick back pony tail. I'm not one to write a review but damn that was frustrating as hell !!!!!!!! Wouldn't wanna come back and i hope the owner or manager does something about this wether it's retraining or just calling them out on it because it's upsetting seeing employees ruin the reputation of a business when it's probably not even the owners fault

Stepped in Today to exchange some shoes, I received as a…read moregift . The store is clean, well organized the workers were both very welcoming . Moises was extremely helpful and very accommodating . It's refreshing to see young men Working hard but most importantly with respect . Keep up the good work Shoe Palace in Downey .

Went looking for something cozy to wear for indoor/birthday trip. This is my first time at this…read morelocation, liked the set up.. fitting rooms were a nice size & clean. Great music selection! 2 ladies @ the store were help. Items are definitely overpriced but they cute so you gotta bite the bullet. Got 1 set, some pants, and a tank top it was over $140; ridiculous I know, but I'll definitely come back next time I want to splurge a little.

Update: Someone named Jon messaged me on Yelp about this post in a very condescending tone asking…read moreif I REALLY had a bad experience. YES and why would I lie? The real question is WHY THE CUSTOMER SERVICE IS SO BAD HERE? Ew Come here if you are looking for BAD ATTITUDE and rude customer service! I noticed the way the store associate looked at me with angry eyes when I walked in. I had made a purchase but the fitting rooms were closed so I tried them on at home and came back to get another size. I inquired about the exchange policy and she was so rude like I said something offensive. sorry for making you do your job? Take your money somewhere else. Don't come here!

Sam was very nice and very patient taking her time to help us out thank you so much sam for having…read moregreat customer service

Worst customer service I've ever experienced. So twice they have cancelled my orders with zero…read moreexplanation and now after a month of waiting I got my order with an item missing. Of course I never heard anything back from customer service regarding that either. It's already bad enough that they charge $30 for a t-shirt and overcharge for shipping so you're probably coming out of $40-50 just for that. The shoe box I got from there was damaged but I chalked it up to shipping. These people clearly do not care and their business needs to fail.

Great service, great selection!…read more Very knowledgeable staff! The prices are even really good. I've found my new special footware store.

Do not believe all the good reviews you see on here. My wife was disrespected here for calling to…read moreinquire about some shoes for our daughter. All she wanted to know was the ETA for the shoes she wanted to order, but the lady that picked up the phone was extremely disrespectful right from the start. Then after the phone call ended the owner called back which was a guy and answered the phone by saying WHAT DO YOU WANT!!? Either these people were having going through a menopause stunt or something but they were on a good one! AnywYs don't come here find elsewhere

Needed to exchange a pair of vans and LUPE helped me GREAT CUSTOMER SERVICE LUPE went over and…read moreabove to help me find another store that had my size THANK YOU LUPE for your help

WARNING!! DO NOT ORDER ONLINE !!! Given wrong sizes and products . The customer service is awful…read moreand the pain to try and return is absolutely horrendous. They claim to email a label that expires and I never got it . After reaching someone they sent me the label and advise I would need a printer to use it or pay to get it printed out . Cant exchange for new size . Cant return to any store. First and last time shopping WSS . DO BETTER !

Goldmine. Are you…read moregoing to the club? They have shoes for you. Do you need a sensible shoe that you can wear to brunch with your boyfriend's grandmother. Yes, they have a shoe for that. Do you need a pink feathered mule because you are entering into your Peggy Bundy era? Yes, girl. Are you feeling a little Steven Tyler today? Me too. They have that too. Did I urgently text my sister because I couldn't decide between the regular and patent leather loafers? Yes I did. Did I also buy a cute kitten heeled sandal for a wedding next month. Yes. Yes I did. Literally no buyers remorse because everything is such a good deal.

I've been coming to this store since I was a teenager, and it has never disappointed. They always…read morehave an amazing selection, everything from tennis shoes, flats, sandals, heels, party shoes, and boots to cute accessories like purses and wallets. You truly never know what gem you're going to find. On my last visit, I scored a pair of Jimmy Choos that retail for $895 for under $400, and they were in perfect condition. Deals like that are exactly why I keep coming back. The staff is another reason this place stands out. Everyone who works here is super friendly, patient, and genuinely helpful. They always go out of their way to find what you're looking for and give you the best deal possible. Just really good people all around. I recommend this place to everyone, friends, family, and anyone visiting from out of town. It's an absolute must-stop if you love great shoes at even better prices.

Perfect place to get new timbs/jordans, love the smell of these shoes, especially after usage.read more

They help you with what you want right away I said these…read moresize 13 got them The employees helped to make sure me and my Girl got the shoes we needed.

Worst customer service. Staff just stands around. Asked for help and the staff literally looked at…read moreus and looked away. We walked out and went straight to Shoe Palace which has amazing customer service. Spent our $200 at Shoe Palace instead. #shoepalacerocks

I usually come to this VSS very often but today the costumer service was awful. I came with my mom…read moreto exchange some shoes that they gifted her for some that she liked. Everybody was ignoring us, we were standing in the cashier and nobody helped us. Awful costumer service