One of the things that stood out to me was the exceptional customer service I received. The staff…read moremembers were knowledgeable and passionate about sneakers, and they went above and beyond to assist me in finding the perfect pair. They were patient with my questions and provided valuable insights on different sneaker models, styles, and their historical significance. The inventory itself was nothing short of impressive. They had a wide range of sneakers, including highly sought-after limited editions and rare finds. It was a sneakerhead's dream come true! The store carefully curated their collection, ensuring that there was something for every taste and preference. I was thrilled to find a pair that I had been searching for, and I even discovered a few other gems that caught my eye. Hats off to Hardwood!!

Once you purchase they don't help with exchanges, horrible customer service! Expect to be left on…read moreseen if you're trying to exchange a clothing size.

Needed to exchange a pair of vans and LUPE helped me GREAT CUSTOMER SERVICE LUPE went over and…read moreabove to help me find another store that had my size THANK YOU LUPE for your help

WARNING!! DO NOT ORDER ONLINE !!! Given wrong sizes and products . The customer service is awful…read moreand the pain to try and return is absolutely horrendous. They claim to email a label that expires and I never got it . After reaching someone they sent me the label and advise I would need a printer to use it or pay to get it printed out . Cant exchange for new size . Cant return to any store. First and last time shopping WSS . DO BETTER !

Bought shoes off their website within 5 minutes of them posting them on their instagram and the…read morenext day they cancelled my order. They said they sold the shoe earlier that day. And when I let them know I never received my money back I was ignored

Sold some shoes, got a fair price and dude was straight forward. Would have copped some shoes but…read morehe was sold out in what I was looking for

I was greeted right away as soon as I walked in the door by Tina. This young lady is very…read moreknowledgeable about shoes. She had asked me about what I was looking for, she waited on me and size my feet. I don't know any other shoe store that does this kind of stuff. I don't even know if these kind of shoe stores exist besides Lucky Feet Shoes Store. Also, Sadia was very knowledgeable and her and Tina they're just exceptional and their customer service. If you're looking for a good shoe store this is a place to go in Seal Beach. I decided to get me the Hoka shoes. Considering I have back problems and knee problems and I walk my puppy twice a day. These shoes feel so light and they feel great on my feet. These are wide shoes and my toes are not feeling squeezed in. So if you have wide feet, they got a variety there for you too. Keep up the great work young ladies.

I cannot understand why there aren't lines waiting to shop at this place…read more My Podiatrist told me to ditch my old Sketchers and get better walking shoes. I asked a friend where he got his Hokas and he said a shoe store in the Ralph's shopping center. I knew the place as I live near that store on Seal Beach Blvd. Tina asked how she could help me and I told her my foot doctor wanted me to check out New Balance shoes. Tina took measurements of my feet and went to get me four pairs to pick from. I'll bet she spent a half hour helping me and basically telling e the same things my podiatrist said. Ultimately I picked a pair of Hokas and some Olukai sandals. And then she blew me away and asked me to come back in two weeks just so she could follow up. If you have sore feet, go see Tina, she really knows her stuff.

I'd like to thank Angelica for assisting me with my purchases today…read more She was patient, attentive, knowledgeable, and welcoming. She answered all my questions and concerns about plantar fasciitis and I felt comfortable with my purchases today. She brought out a couple of brands and sizes for me to try on and surprisingly I left with Hokas instead of New Balances and Birkenstocks, what I originally came in for. Thanks for everything, Angelica!

Angelica Contreras, the Assistant Manager, answered every one of my questions, pulled out multiple…read moreoptions for me to try on and also recommended a choice of orthotic inserts for me to use to provide additional support because the arches in my feet have been compromised due to a medical issue. Do yourself a favor and ask for Angelica the next time you need a good pair of shoes! She is a knowledgeable professional!!!

good variety great location and employee Jordan made it super easy to find the right fitsread more

Worst Shoe Palace I've ever been to. The customer service is terrible, and the employees--mostly…read moreyounger kids--were extremely disrespectful and had no sense of customer service. I was standing right in front of the cashier waiting to be helped, and they were literally just ignoring me. I wasn't even acknowledged or greeted when I walked in. Definitely wouldn't recommend coming to this location.

I just ordered a pair of the Hey Dude Disney Toy Story Jessie Shoes. They are super cute and comfy…read more First time wearing them the right shoe did put a cut on my right ankle. Probably because my socks weren't high enough. The shoe is very comfortable I just think there was a thickness on the inseam on just one of the shoes that irritated my ankle but that's not a huge problem. These are also my first pair of this brand of shoes too! If you're looking to buy the new Disney style of Hey Dude this is just something to think about.

A little pricey, friendly service. Wish there was more women high heels selection. Did find formal…read moreshoes on the clearance rask.

Kamila helped me with a return today and she absolutely made my day. I bought a couple pairs of…read moreshoes online that didnt fit. Unfortunately, I didnt know that if I used my PayPal account, there is no way to pull up my order unless I had the actual order number. I went to another Nordstrom Rack and I was simply told I couldnt return them because there is no proof of purchase. Enter Kamila who saved the day! She called their service line and was able to pull up my order. She made the return so easy! I'm glad I went to this location! Thank you Kamila! Also, sidenote, why doesn't Nordstrom include physical receipts when mailing orders.

I love the selection at the Rack. For all types of styles. My only disappointment is the lack of…read moreshoes in my size 13. I'm impressed with the customer service. Nothing compares. You can find something for the entire family. Make up, travel, bedding, perfume etc