Happened upon it on a sale day (unplanned by me). The staff was very helpful and courteous. Great shoes. Highly recommend.

One of my new favorite stores to shop at Citadel Outlets. The location has moved to a bigger storefront just a few months back. The staff is usually well attentive while you're shopping and explains all the current sales. Typically the selections of New Balance sneakers are extensive. Their shoes are very comfortable and offer regular and wide options. The deals here are consistently great. Some weekends 50% off or sometimes they offer buy 1 get 1 one 50% off. Each time we visit I find new stylist sneakers and apparel on display and available for purchase. It gets pretty crowded in here on busy weekends, but it's expected. Overall, this location is a must visit for me since I enjoy New Balance's catalog of selection. There's deals just in time for the holidays. ( ^_^)b read more

See all

Love shopping here. I always find great deals. Some shows were buy one na get one 50% off today. Also the clearance rack had nice running shoes for $41.99 the whole was 30% off the sale price. Amazing prices for very comfy shoes. The store is always organized and customer service is great. While I was there at least three people asked me if I need help. That's awesome service right there. read more

New Balance Factory Store - Sports Wear Near Me - Commerce, California

See all

Things started a bit rough, as the store was CROWDED! Had a brief interaction with the manager (I'm SO sorry if I get her name wrong) Aneesah, who was helpful in directing us to our desired sneakers. Once located, I was eyeing some shoes, when Jade asked if I was "finding everything ok," Jade took her time to address not only myself but my elderly mother's needs and went as far as to be sure that we were looking at the correct size & width by measuring both of our feet. Come-to-find-out, we were WAY-off! You should feel privileged to have Jade as an employee as she is knowledgeable in her craft, VERY attentive, patient & pays VERY close attention to detail. Jade is an asset to your team as she has gone above-and-beyond and we feel confident in stating that she is an AMAZING employee who deserves recognition. read more

Came here to buy the Wife some shoes. The staff was very friendly and helpful. I would definitely shop here again.

Came here yesterday looking for some gifts since they always have deals. I ended up seeing a pair I loved! They didn't have my size in store but an employee went above and beyond checking for them at other stores. He said a store near by had 2 pairs, he gave me out a sheet to fill out so I can get them shipped to me. The shoes shipped out same day from the Torrence location and I now have them in hand. Thank you so much! read more

New Balance Factory Store - 1906R ordered from a different store by the staff. - Sports Wear Near Me - Commerce, California

sick selection of kicks and the staff actually knows their stuff found a rare pair i been hunting for months prices are fair too def copping again here read more

They were busy. So busy I thought they were not going to help me. I decided to not bother them but after some time I had a question which was quickly answered even though she was stocking. She left her work and walked me to what I needed. Super nice. Decided on a pair and asked another lady a question which again was answered friendly and quickly. Checkout was immediate. read more

My wife and I have been coming to shop at the Ne2 Balance Factory Store in the Citadel. I have been wearing New Balance shoe for years I really enjoy them they are very comfortable. When we got to the New Balance Factory sometime it gets packed with people and there's a line outside the store. They have good prices on the shoe even the clearance selection you can find better deals. read more

First of all, Melissa is probably the hardest worker I have ever met! If you ever go to this new balance please ask for her or Jorge! They are absolutely amazing. I went in looking for wide shoes since Nike is all I wear I needed help finding my perfect fit. Melissa approached me and was so friendly and kind. I told her my needs and she recommended the most perfect shoes. A 608 extra wide!!!! I had never experienced this kind of comfort before and I fell in love with these shoes and this brand. I went in with my mother and she only speaks Spanish and Melissa was able to help her get a pair of shoes as well! It was such a wonderful experience, my mom keeps asking when we will go back for more shoes lol and I told her soon read more

New Balance Factory Store - My perfect shoes Melissa recommended - Sports Wear Near Me - Commerce, California

Worst customer service ever You guys need to coach your employees is better I was waiting for a pair the tennis almost 12 minutes read more

I am so surprised about the lack of professionalism from Melissa the "manager". First red flag, when she starting telling one of the team members "tu culpa papi, for how long have you been working here? Just because his mic wasn't working, which I don't consider is his fault, even if it was it is extremely inappropriate talking to him like that, almost yelling in front of the customers. We kept looking and ask her for the price, i thought that was her job, HELPING THE CUSTOMERS ON THE FLOOR. She proceeds to point with her miserable finger so we asked, could you help us do the math? Item was 30% off, she replied, we don't do the math we're not target. We're not like target My mom gets mad, and says: no, like Nike And she said I don't go there, I dont use cheap and ugly shoes, and they are not wide enough for me. (MY MOM WAS WEARING NIKE) I work with customers too, and I think this store deserves a better manager. I know she's going to read this and ofc the store doesn't really care about my opinion but if you're a customer and you can avoid this store, don't waste your opportunity lol. And to Melissa, I wish you the best, I just can't imagine your unhappy life and how hard can it be to ruin someone's moment of relax with your abusive attitude. Came here with my mom to try to hype her up and make it forget the depression for a bit and you ruined it all up :) read more

The staff at this location goes abound and beyond! Small location and sometimes inventory is hit or miss but definitely always stop by.

Had a pleasant experience at this store. The staff were amazing. They went above and beyond to meet my expectations. Especially, associate, Almaveli. A bonus was the cleanliness and organized shelves. I didn't know what to expect but glad I went inside and came back with a pair of 574 which were on sale. In addition they 30% additional to sales price. I paid $61 and change with tips. That's a steal! Would recommend if you got the same staff I had today! My first pair and not my last. read more

New Balance Factory Store - 574 new balance - Sports Wear Near Me - Commerce, California

THE SHORT AND SWEET: I have shopped this outlet several times and have always found my favorite shoes at fantastic prices. When I couldn't, the staff got on-line and located what I was looking and at that time, I paid for my order and it shipped to me in a very timely fashion. The employees have truly been stellar and although my last visit was a bit ago, I have no doubt that you will find the quality of the employees to be second to none. Thanks New Balance! SHOE OF CHOICE: Gender: Men's Model: 993 Color: Gray Size: 10.5 Width: EE read more

New Balance Factory Store - Sports Wear Near Me - Commerce, California

See all

Store was clean and brightly lit. Welcoming Employee was VERY helpful. Even asking if she can contact another store to see if the shoe I was looking for was there. I would recommend shopping at this store! Happy Spending read more

The employees at the Citadel New Balance store were so knowledgeable and helpful when my husband and I were shopping there the other day. Adolfo and Natalie were able to point us to the right shoes for our needs at a great price. Although my size was not in stock at their location, they found a pair for me at the Costa Mesa store and made sure they were held for me there. We've always had terrific customer service at ALL the New Balance stores we've been to, but Natalie and Adolfo get extra kudos! read more

I stopped in today and was greeted by a very friendly gentleman named Adolfo. He was very knowledgeable and answered all my questions. After describing the shoes I was looking for, he suggested a similar item and brought a sample over since they didn't have them in my size but he also informed me that they could order the correct size and have them shipped to my home for free. The store itself isn't huge but more than 50% of it was filled with shoes. They also offer clothing and sports gear. Couldn't tell if the pricing was that much better than what's online but I was told they often have big sales on the weekends so might be best to come then. read more

Dog friendly! (On leash) They were limiting capacity but we were first in line when they opened at 11, but my girl needed a break outside at some point so we went to find a patch of grass. (Good spot directly across parking lot). When we returned we only had to wait a minute or two to re-enter. The guys were super cool and helpful and totally dog friendly. They actually had a newer version of the pair I had for at least 2 years and totally wore out. Unfortunately they have a pink accent. But they are great shoes so I bought 2 pairs. They were having a buy one get one 50% off plus the citadel discount book (online) had a $10 off $75 or more. Good selection of shoes and some clothing! So glad I found this location! The register was sanitized after every customer, the guys wore masks and required customer to also. One guy took his off and they immediately asked him to please put it back on. Plenty of parking on a Thursday morning , found a spot right in front of store. read more

I bought 2 shoes here at citadel outlet yesterday. it was clearly marked at 89.99 wc was okay as first item, but the 2nd item ($39.99) and 3rd item at 50% discount. Come paying time at the cashier, EVERYTHING ARE ON REGULAR PRICES. The lady at the cashier said that it rung as regular prices. I started to ask her why it has not been changed on their system and on the display amount and she just shrugged it off like she don't care. We spent time looking for shoes that we wants, noting of their promo prices and the display says Buy One, Get one 50% and third item 50%. The 2nd item of 39.99 was actually $70. This is clear DECEPTION. SO BEWARE OF THIS PRACTICE!! (but my son bought it anyways, but was mad for letting them get away w it. I see the long line of people and they too will be deceived) read more

I Definitely recommend this place Kaydee was very helpful, professional and answer all my questions. I definitely recommend all my friends and family to come to the store. read more

This place is a joke they have u wait out side to make them look like they are packed wen in fact there's only 10-15 people inside...ridiculous I saw like ten people just walk away n so am i... read more

Went to the store just to look around. I have trouble with my feet and finding comfortable shoes is not easy. A store employee, Nick went above all expectations to assist me. He thoroughly explained why certain shoes would work better for me than others. He had me try on more than one size to ensure I was happy with the fit. Nick is an outstanding employee, Thanks. read more

New Balance finally joined The Citadel outlet world. I can now come here for Nike, Under Armour, Adidas, Acisc and Reebok running shoes. The store is nicely laid out and usually has additional off sales. The staff is pretty knowledgeable (although their best staff work in the non outlet stores). They have running and casual shots and apparel for all types. Definitely worth a stop! read more

New Balance Factory Store - A pretty nice clearance selection. - Sports Wear Near Me - Commerce, California

stopped by the NB store at Citadel a few days ago with my son who was looking for a particular shoe. They didn't have the shoe in his size (12.0 mens) but a thoughtful staff member named Adolfo was kind enough to call the NB store in Camarillo (which had my son's shoe size) and put the size 12.0 shoe on hold for us to pick up later that day. Excellent customer service (especially from Adolfo). Highly recommend. read more

Had an issue with my new balance that I purchased returned / exchange them. The Manager Jorge was great and I ordered a different pair. I was thankful / appreciative for the great service. I will definitely be back !1 read more

An outstanding experience all around. Blake assisted me. I explained my foot issues to him & he immediately pulled several styles & sizes for me. I would have been lost for hours. Most of his suggestions were right on the money. I was so pleased I bought 2 pairs. Everyone was very helpful & friendly. Store is well stocked & bright. While I didn't have my dog with me, I did see other dogs in the store. The Citadel has a huge parking lot so parking is not an issue. read more

Adolfo, sales associate, was outstanding! I went to the New Balance at Citadel today for running shoes. Adolfo assisted me . He's very knowledgeable on New Balance shoes types models etc. he checked my foot and recommended stability control type. I bought two pairs . Very satisfied with the professional service. read more

Came to get my new shoes the line was so long I could see why good prices here recommend coming here early not late unless you want to wait in line ------ My shoes are wonderful read more

New Balance Factory Store - Sports Wear Near Me - Commerce, California

Fair price, but hard to track where shipment is....good selection, easy to use .......i would use it again if I knew exactly what shoe I was looking for, but not to "shop." read more

Joshua was so helpful but then again the guys all helped me fit my new brace. I had to use a wider size and I purchased 2 pairs. Thank you Joshua for teaching the runner's knot. read more

New Balance Factory Store - My new size.. 4E . - Sports Wear Near Me - Commerce, California

Guess they still don't want business. Still have to wait in line. I peeked inside and there are more employees than customers. read more

New Balance Factory Store - People being forced to wait outside to shop. Only store at the mall still Doing this. - Sports Wear Near Me - Commerce, California

Worst New balance store ever. Every other store in the mall makes it work but this store has a 8 person limit. Always a line outside. Even though the county document posted on the window says they can have 75% of their 41 person store capacity. This is why I've switched to Brooks. It's like they enjoy having customers wait outside for extended amount of time. So not worth it read more

This store has HORRIBLE customer service. Line is LONG due to only allowing 8 in the store at a time. I called the day before to check availability & the gentleman put 2 pairs of work shoes on hold. He also said if there's a line, ask for the mgr & let them know I have your shoes behind the counter. Depends on the mgr but hopefully they'll ring you up. It's been 30 minutes in the line outside just to get in & I'm only half way through the line. I spoke to the mgr & he said "there's nothing I can do" I can't let you cut." I DIDN'T ASK TO CUT! Use your brain! You are in retail, a number driven business. This is the ONLY store with a line that is NOT moving. Common sense tells you to adjust & adapt to the situation. I have 2 pairs at the counter, nobody in line at the register, but 24 people in line outside. I NEED NON SLIPS for work, but next time... it'll be another store or another brand. Young & careless staff. Most likely will not make it far in life nor success. Last time here, that's for sure! read more

See all

Walked in trying to look for a specific shoe and took a walk around the store. But asked a staff to help me look for it and knew the knowledge about which shoes to get even thoigh its the type of color I want but coulfd say Im pretty satosified about the store itself. Thanks for the help. Nice staff and organized store. read more

I bought shoes for my family for Christmas here and one came damaged . I decided to drive back today at 10:00 AM to make a "quick" exchange but I was told to wait in line by some female employee,I felt as if she didn't hear me speak what so ever , her immediate response was "You still have to wait in line" when it wasn't my fault that the shoe came damaged, as if I wanted to wait in line again for something that could've been easily fixed. We waited in line & got in at 10:50AM something , my bf and I decided to finish our Christmas shopping since we waited in line. It was a might as well kinda moment lol but it was still upsetting. BUT Nathan was extremely helpful and changed our mood completely! We were upset about the whole situation at first but he honestly made our day! He was so caring and very friendly! We walked out of this store happy because of him! Thank you Nathan ! You need more employees like Nathan!!! read more

great store, great product! well done! trying hard, great selection of sneakers in different color styles! definitely recommend! read more

New Balance Factory Store - Sports Wear Near Me - Commerce, California

See all

Fitting room not available because they are keeping "hardware" there. Was interested in buying workout clothing but got discouraged due to not being able to try anything on. read more

My mom and I went to this New balance store at the Citadel two days ago. We had such great service by Joshua. He was so nice and patient. We were able to find the shoes by mom needed. I truly hope you get help by Joshua because he was amazing. Kudos to this store for having such great employee. read more

Really like this outlet store! The deals I saw were buy one get the 2nd pair 50% off. I wish you could just buy one pair at a discount. Other than that the shoes were great and the employees are very nice and helpful. read more