Pulled up today for the union raffle and waited for an hour just for them to tell me my son 11yrs old can't get a raffle ticket he fits a size 8 why can he have a chance to win if he also waited and is willing to buy the pair of shoes? Why not list that kids aren't able to get a raffle Ticket lame read more

These guys are money, hungry scammers I was trying to purchase his shoes that they offered to sell me, then was told by an employee that I could not purchase the shoe unless I purchased another higher price shoe don't support these guys. They have horrible customer service, and their money hungry read more

May 22, 2024 Opens at 11 am My family and I came to eat locally. The business was closed, so I took the opportunity to go window shopping, so I thought of private sneakers. I'm a huge fan of New Balance shoes, low and behold they had multiple on display, even a new style new balance I have often wondered what lies behind these closed doors. When I say closed I mean locked ! As we went to open the door. Low and behold, Manny unlocks the door! I had to ask why they were locked. Unfortunately, folks can walk in and out without paying. So doors are kept locked. Personally, I enjoyed my 40-minute shopping experience alone with my family having Manny to ourselves to ask questions regarding New Balance shoes. I may have never bought one pair, let alone two pairs, without his personal assistance. I seen these very new new balance shoes, half open grey shoes on the shelf. Manny mentioned these were their newest in store. He brought me 3 different pairs until I had the perfect fit. I'm taking them @ $150.00 Manny did the same for my mother in law. She was a bit more challenging in shoe. You see, she is petite with the smallest foot I've ever known for an adult. Manny brought several different new balance shoes. He finally brought out a 4 1/2 new balance 9060 in dark blue shoe (kids) @ $110.00. Add those to my order as well. Why I like new balance shoes they come Wide, I have a big wide foot. The stability, balance, and shock absorption. Overall, quality shoes are out the door. Overall experience with Manny and Johnny 5 stars, Atmosphere was poppin' when I was not taking photos I was dancing. The beats were great. 5 stars . read more

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Monday 7/28. My husband and I were in the area to buy walking shoes for an upcoming vacation. He said let's try Private Sneakers, I thought too expensive. I listened to my husband and followed. I walked in, we were greeted "I like that" and asked what I'm looking for. Said I have experience with NB and need a new walking shoe to replace old ones from 2015, I'm easy on shoes. He found me the NB Absorb 9060. Immediately felt comfortable. I highly recommend Private Sneakers, friendly, knowledgeable about walking and running shoes, and..and Fantastic prices. Thank you for hearing me and not trying to sell me something I would not want. This is the place for professionalism and quality shoes. Thank you again!!!!! read more

Ok so I walked in this store just to poke around and see if I could find something for my husband for Father's Day, and John (I believe that's his name ) was the coolest and most helpful person EVER! He was so nice and gave his professional opinion to assist me with picking out the perfect gift for my hubby. Honestly because of him this has become a fav place to shop for my hubby and son. I most definitely will be a regular, especially on the days he's there. Top tier customer service 10/10 for sure. read more

While driving around, I saw a sign that said Private Sneakers. When I went home, I looked them up and saw that they had a pretty good shoe selection. My daughter is a sneakerhead, and while looking online, she immediately saw a pair she wanted. We ordered the shoes online for store pick-up. After purchase, it mentioned that it'll take about 3 hours for it to be ready. It actually took longer, and I didn't receive a notification that they were ready until the afternoon of the following day. It's not a big deal, but luckily we didn't need them asap. We did order them way before their closing time, though. When we went to go pick up the order, there was a guy in front of the store on the phone and smoking. I didn't think anything of it until he came in and noticed he was an employee. That already turned me off big time. Not professional at all. If you are an employee of the store, you shouldn't be smoking in front of customers. We weren't greeted, nor were we asked for help, which is unfortunate because my husband and my daughter actually saw a pair of shoes they wanted but just like me, we weren't feeling the lack of customer service. So we just went to the counter to pick up the shoes and left. I saw that they do have other locations, so we might try another. But we most definitely won't be coming back to this location. read more

Private Sneakers - Store front and the employee on the phone smoking. - Shoe Stores Near Me - Long Beach, California

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Amazing customer service. SNEAKER HEADS! If you are looking for a personal experience with one on one attention and the best prices in the area, this is the perfect place! Jonathan is your guy, he will make sure if u are looking for something specific, you're taken care of. Love it here! read more

Ok I gave them two stars, 1 for actually having 1 shirt in my size and 1 for actually having cool kicks on the regular. Unfortunately they stop before you get to my size. 1 more star cuz at least they are consistent and I feel like I have a chance to cop if I tried. I'd like this place way more if they had more in my sizes I mean like most places they just dont. When there are big sneaker releases the lines can be stupid long so if you are up for it give em a try. read more

ATTENTION TO EVERYONE !!!!!!! I would rate my experience at this location a zero stars. On Monday, November 4, 2024 at around 11:00 a.m. I was looking at their on line shoe selection, I called to verify that a shoe was in stock and was advised by a woman that it was in stock. I called again at 5:10 p.m. before leaving my house to verify the shoe was still in stock as I live over an hour away from this store and was assured the shoe was still indeed in stock and that she remember verifying with me this morning when I showed up to purchase the shoe after waiting in store for about 30 min was told that the shoe was not in stock even though it's listed on line and was told not once but twice they had it. The customer service was very disappointing as I wasn't even offered any other possible options or discounts for their negligence. I won't be shopping here ever again and will take my money elsewhere where they actually value customers!!!!!! Recommendations: if you plan to shop here and call to verify for an item in stock make sure that person verifies the item is there physically and whoever is in charge of their on line inventory should have their website updated current to date. read more

Jonathan and Justin helped us great service, very patient and knows the their product we will be back

Walked into this Long Beach location and felt immediately welcomed! I was educated on all my sneaker questions. Johnathan and Justin were super helpful and immediately made me feel like I've been part of the sneaker culture my whole life! Honestly one of the best if not THEE best sneaker store in Long Beach! SHOP HERE!!! read more

Been going here since they first opened up. Great products, always up to date with the new sneaker drops, fair prices and always showing love! The staff is cool too, they hired some new faces with lots of personality. Kelton helped me out today with a purchase and I couldn't be happier with the outcome! Thanks for the love! Oh, and my boy Jonathan always there to keep everything running smoothly, per usual! read more

Private Sneakers - Shoe Stores Near Me - Long Beach, California

Private Sneakers is for the People. This is not your average sneaker/ boutique store. They actually care about there customers and their community. The customer service is top notch. They take the time to make sure your experience is unlike no other. They are very knowledge about the sneaker culture and go above and beyond for you. Plus they get most hype sneakers. Love going here! Thank Private! read more

Private Sneakers - Lost & Found. - Shoe Stores Near Me - Long Beach, California

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Walked up right now on Sunday at 4:45 and as I walk up they lock the door right when I'm there. Alright cool. Y'all close at 5 but I get it. Someone should've politely opened the door and just let me know yall were closing early. But first time and last time visiting this store read more

Private Long Beach raffles are legit and they also have a great selection of shoes. One thing I don't like like about this location is that you are FORCED to purchase other items in order to receive the raffled shoes. Now my only issue with this is they never notify you about this until you get think you pick up your shoes it is not mentioned in the DM they send you. read more

Private Sneakers - Winning raffled DM does NOT mention you MUST purchase other items in order to get the shoes. - Shoe Stores Near Me - Long Beach, California

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I came to this store for the first time and my experience was absolutely amazing. The employees were professional and helpful. In addition, I had an amazing conversation with an employee who gave me words of encouragement. Really life changing, they have no idea. I will definitely be back. read more

They have an ad up that looks like blue sneakers, I got them tried them on they arr grey, and the description does say grey, but that looks like j7st a small section of the shoe, it was easy to make a mistake. They refuse to accept a return because I tried them on and it's my fault for thinking that the picture that looks blue is clever lighting and a gotcha description. Rip off artists. I bought a pair of purple Puma's that look exactly like their photo, so I know they have a working camera. read more

Being new to LBC, I'm glad I came through to this store. The customer service and treatment was exceptional. Jonathan and Eduardo were patient with me, answered all my questions and gave me some insightful recommendations. Ended up buying some new gear I'm happy with. Def will be coming back. Great selection of sneakers too. Makes a difference when you go somewhere and people are friendly. read more

We were in the area today at around 4:15, and I did a quick Google search for athletic shoes as I needed a pair of cross trainers. Saw this place and decided to try it out instead of a Foot Locker or something. The employee unlocked the door for me, my wife and two toddlers to enter, so we went in and he pointed me in the direction of Nikes I asked about. He also told me they do carry my size 13 depending on which style I wanted. So I started perusing and picking up some things I was interested in. But the employee who let us in and two other guys sat there and talked the entire time. No one ever approached me to ask if I needed help or if I wanted to try anything on. I was the only customer in there and no one offered any sort of assistance. I left without buying anything and ordered what I wanted online. Cool vintage stuff. Uncool modern service. read more

Picked up a pair of Nike Dunk Highs up from the Long Beach location! The staff was nice and processed my purchase quickly! Private definitely holds legit raffles, and they're one of the only locations in Orange County that holds good in-store releases. The more you support them, the better/more sneakers they will get, so, SUPPORT YOUR LOCAL SHOP! I'd HIGHLY recommend checking out Private Sneakers! read more

Private Sneakers - Shoe Stores Near Me - Long Beach, California

I searched high and low at a different location for a pair of Air Force One with the snake print on them and the Long Beach location had them JUSTIN from the San Pedro Location referred me to the Long Beach location where Jonathan is the manager and did an exceptional job in taking care of me and my request and gave me some great suggestions as I received the shoes that I was looking for.. everyone is always so friendly and give me the right information that I mean thank you so much Justin and the rest of your staff for being such a great team read more

Amazing staff! They got the best selection of shoes and they care about what the customer is looking for. Great prices . Will be going back for more shoes . read more

Private Sneakers - Shoe Stores Near Me - Long Beach, California

Bought shoes yesterday the guys were great gave straight up opinions, not trying to sell. My new spot in Long Beach. Check them out. Love the collab shoe with adidas- glows in dark. read more

Private Sneakers - Trifecta - Shoe Stores Near Me - Long Beach, California

Man I went to other sneakers stores, and nothing compares to private! They got me the heirlooms thanks to the service they provided The man Jonathan hooked me up for sure read more

Private Sneakers - Shoe Stores Near Me - Long Beach, California

Love the sneaker collection! The options are really good for women, men, children, and unisex. There's typically room in the back where the discount items are and you'll find items that are 30% off. Very nice experience. read more

Just left with two dope pairs of sauconys! Johnathon and Kelton were super knowledgeable about upcoming drops and were very helpful in finding sizes for my kids. Will definitely come back to this spot. read more

I've bought a few pairs of shoes here at this location. I originally found out about them while living in Long Beach, now even though I'm in Los Angeles this is still a go to spot for me to get some sneakers!! Always nice and friendly always asking if I need help. They also post Instagram raffles and are pretty fair at selecting the winners. You just have to follow the rules when they post them. I bought the Breds back in December and a pair of Jordan's 1 a few months back after winning a raffle for being a selected customer to be guaranteed a pair without waiting in line!!! I've put my friends onto this spot and they also agree it's worth the little drive to Long Beach since they have a good selection of shoes. I always watch for their instagram posts too! To see what's dropping next! Check them out. And support small businesses!! read more

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Just picked up my online order and Johnathan was amazing! He was extremely helpful and patient with me. In addition to picking up I also made an additional purchase I love private sneaker LBC because every single time I've been there they have always been welcoming. So if you're around and looking for your next pair of kicks stop by private sneaker! read more

I called this location on 4/7/2023 at 1:31pm to inquire on some Nike dunks. The guy that answered the phone was extremely rude! As I inquired on the shoes, he interrupted me and all he said was "wrong location." He did not bother pointing me in the right direction as to what sister store I should call. His customer service skills were terrible! I will not be inquiring or ever shopping at this particular location ever again. read more

Private has some decent accounts so they are able to offer some of the good shoe releases. However, they fall short in other areas. SERVICE Service is below average. I called before my last visit and the employee checked that they had my size and put the shoes on hold for me. When I arrived, I was told that they didn't have my item. The employee said that when I called, he had checked the inventory on the computer but that the inventory listed on the computer wasn't up to date. The owner came out and became aware of what happened and that I had driven out there only because they had told me they had my size in stock. He made no effort to fix the issue. He simply said that the inventory listed on the computer didn't count the online sales and that they should've done a physical inventory check instead. No apology. Not even a simple sorry. He then said that their other store might have my size. I then asked if he could check the other store for me and instead, he grabbed a business card and told me to call. He couldn't even be bothered to check. POLICIES Private has some sketchy policies. For purchases of non release items, you can pay with credit card, cash, etc. it's normal. However, for release items, they only take cash and debit. They hold raffles for popular releases. However, to enter the raffles, you are required to be wearing their Private brand merchandise. read more

Wow...i was told i had to use their hand sanitizer to enter the store. That is not the law nor do i want toxic chemicals on my hands. Very rude....they need to be reminded who is the customer. I expect this store will be gone soon. read more

Always a great experience coming in to Private Sneakers, Everyone is so friendly and helpful. Shout out to Jennifer and Jonathan for always takin care of us 1:1 and helping us find the shoes we are looking for and have a lot of knowledge about different shoes and the newest drops. read more

Private Sneakers - Shoe Stores Near Me - Long Beach, California

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Just left with two dope pairs of sauconys! Johnathon and Kelton were super knowledgeable about upcoming drops and were very helpful in finding sizes for my kids. Will definitely come back to this spot. read more

km is my favorite salesman he welcomes in everyone checks on you he made the headache of shopping for my 14yr old son so much easier with outfit suggestions... he was very helpful thanks again km read more

I went into the store looking for some 1s and the dude working there was on the phone the entire time talking to a friend with airpods in. Didn't ask if I needed anything. Rude guy. I went again to give it a second chance. Same dude same awful service which is non-existent service. read more

This store has amazing customer service. They are always happy when we stop in. There is a very good selection of merchandise. I'm glad we live close and can come by often. read more

Don't shop here if you like quality or good service. Purchased a pair of shoes as a gift for my wife and wouldn't you know it when I got home they were the wrong ones. No big deal went back to the store to exchange but wouldn't you know it they don't have her size (at any of the stores). Then the employees drop the ball and say that they do not accept returns only store credit. No signs posted anyplace. Asked for the manager or at least their phone number. They refused to give it to me. They refused to help whatsoever. Sucks because I have purchased a lot of shoes from this store but never ever again read more

So here's my update .. 4 years later. I never stepped foot back on this store Bc of horrible customer service and the lack of professionalism. My bf and decided to go in Bc we waiting for our laundry to be done .. we figured ok.. 4 years later .. it's gotta be different. To our freaking surprise.. NO. SO MAD I DID NOT GET THE GIRLS NAME! She was rude when i asked her a question regarding a brand of clothing. She was so short with me. I didn't appreciate her tone either. she rang us up and had zero hospitality. Just a dry ass personality. Upon ringing us up to tells my bf to put his. And in the machine for payment .. after he puts his PIN number in she THEN says "just to let you know .. all sales are final!" DON'T YOU THINK THAT SHOULDVE CAME OUT OF YOUR MOUTH BEFORE SOMEONE GIVES PAYMENT! Although we were NOT planning on returning our items .. that should've been told prior to payment. Please get rid of her because no amount of training could help her. She just sucks as a whole person. Never ever stepping foot in this establishment again. I gave them another chance and here I am disappointed. read more

Always winning raffles , in and or thru social media . There always fair and keep there word ! Thank you private ! Customer for over 4 years . The owner is super chill and he's a great person and straight forward thank you so much . We appreciate you . There always stocked and always reminding you when there's a heat release thank you so much . read more

Private Sneakers - Thank you again ! - Shoe Stores Near Me - Long Beach, California

So I first just want to start off buy saying how amazing Privates customer service is... Well one person in particular SUMMER. She is such a sweet girl always there to help with an amazing personality and a beautiful smile to match. She brings a great vibe to the store that makes u feel very welcomed. I would def say that this is by far my favorite sneaker store and if ur looking for some exclusive sneakers stop in a grab a pair. I rarely leave empty handed. I've been shopping here since I moved to Long Beach and that was about 7 years ago. Trust me u won't be disappointed. read more

Private Sneakers - Shoe Stores Near Me - Long Beach, California