Tres chic store. Such attention to detail on decor and collection. Tons of stylish jeans and outer…read morewear. Myriad of accessories.

It's been a while since I last reviewed ButterScotch LBC, I think my last review was in 2020. So…read moreI'm long over due for an update. I've still been coming in to the shop about 2 to 5 times a year on average since about 2018. In fact I own all but 1 of their motel anniversary key chains at this point. I still think it's a great store, and Tommy's aesthetic and eye for detail (on the decor and hand-picked items, and colabs) is far above any other men's moto-centric fashion retailers out there. That's what makes this update hard; the main issue I currently encounter with the shop is on the customer service side. I'm likely a bit bias here as I've worked on the service side with multi-billion dollar companies for a couple of decades now and have high expectations, which I even put on myself but I don't believe they're at all unreasonable, considering the cost of the items that are sold at the shop. I'll start with a few months ago; I reached out to the ButterScotch LBC instagram account via DM (which I've done in the past without issue) and ask if they'll be stocking a new item (gloves) from a retailer which I know they've sold in the past/currently, someone reads my message (confirmed via instagram 'read/seen' verifiction) but I get zero response back from them to confirm/deny if they'll be having said item in stock...Fine, no biggie maybe someone forgot to reply, I count it as a miss on there end. Fast forward to today, I stop by at the shop at 1:10PM after about a 40-mile group ride with friends, and I was excited to introduce my riding buddies to the shop. After circling for parking (which is pretty difficult btw) I see the lights all off in the shop and the bars on the front door. Odd because I checked the site and instagram profile, and it says they are open from 1p-5p on Sundays. I also checked the stories to make sure I didn't miss any news updates about closure today, and nada. My assumption is Tommy or one of his workers is running behind on opening the shop. Not a biggie we continue the ride with my friends to BA Moto to meet up for an event and I tell them not to worry I'll DM the shop and see if maybe they're just opening later today. I messaged the shop 20 minutes later and ask if they'd be open later instead or at all today so we could swing by on the way back from our ride, and once again the message is shown as 'read/seen' but no sign of life nor response. So I had to tell my friends that I'm assuming the stores closed for the day, and we can't stop by, total missed opportunity for some new customers. So here's my dilemma, in the past I've corresponded with Tommy directly via instagram DM with zero issues, now I'm not getting any response and I'm not sure if it's because they don't like to use instagram messaging as a means of communication now if they simply don't want my buisness any more (if that's the case it's totally fine) it's just a really odd customer service experience regardless. At this point, I'd give the unqiue clothing/items a 4 out of 5, the shop decor a 4 out of ,5 and then customer service a 2 out of 5 so they land currently at a 3 out of 5 overall for me at the moment. For what it's worth, I do hope to update this to a better review at some point if the situation can ever be clarified for me.

My friend gave me a gift card to this spot so I finally used it…read more AMBIANCE Parking | Long Beach can be tough to find some parking at times, but you have your options of street parking and a garage parking structure. Vibes | You're in Downtown Long Beach, so there are a lot of things to do in the area, from enjoying the beach, enjoying the food scene, or enjoying artwork. The spot itself is nice. I dig it's steaze and organized arrangements. Products: They had some pretty creative and unique clothing for staying warm or looking cool. I dug their personal care products but what attracted me moreover was their candles. Great variety and scents. Customer Service: I got to meet Rich; he's a cool dude! He is friendly and knowledgeable about his stuff. TL;DR Overall: 5 Stars | I had a great experience. Reasonable prices for boutique prices and good energy. Too bad I don't live in the area but I'm glad they have an online store. Kudos Kuya Rich! Wishing you all the best with this store. Tips: * Follow them online for their seasonal discounts * Masaya means joyful in Tagalog

From the owner: MASAYA is an experiential retail shop based in Long Beach, CA, that was inspired by Filipino…read moreculture ("masaya" means "joyful, happy" in Tagalog) and the beauty of the world in all its colors, sounds, textures, tastes and smells. We've intentionally curated a collection of men's clothing, accessories and homewares from independent brands that reflects the uniqueness of the urban beach lifestyle. The products feature handcrafted designs, high-quality fabrications, and sustainable materials.

Unfortunately, I forgot to give Port a shout out from Christmas!!! They had these jackets that my…read more31 yr old son liked and really wanted, but they were sold out. They literally texted me asking if I wanted it bad enough for them to place an order that they weren't planning on placing. Who does that!?! Port does!!!! Yes, my son got the jacket and loves it. Thanks for being so rad, Port!!!! If you are in the LBC and want to pick up something cool, unique, or a souvenir, stop in at Port!!!! If you'd rather shop online, you can do that too :-) THANK YOU, PORT, and I'm sorry I didn't do this sooner!!!!

I haven't left a negative review for a business in years, and I really hate to do so about this…read moreestablishment. The clothes here are on point, and the atmosphere is really chill. The problem is coming from the most terrible customer service I have ever experienced. I picked up a pair of boots here a little over a year ago, and about 5 months in, the sole of one of Jen started to come apart. No big deal - things happen. I brought the boots in several months ago, probably early January if not earlier for repair. They said no problem, and sent it to their shop and said it would be ready in a couple weeks and that they would call me when I could pick them up. Seemed like a bit of a wait, but ok. A couple months later, I decided to call and see where they were at. "Still not ready, we will let you know." A couple weeks after that, I go into the store. You'll never guess: still not ready. I called almost a month later. Still not ready. At this point, I have had enough and ask for my boots back. They say they will have to make some calls and they will call me back within a day. A week and a half later, and I haven't heard back and now can't even get a hold of them. I paid over $300 for a pair of boots that started falling apart in less than a year, and it has taken 4 months (and counting) to repair them and now I can't even get them back or get a hold of the people at the shop. Absolutely unbelievable.

Standard H&M which i ordinarily would rate higher for quality price and variety. However this was…read moresupposed to be an outlet mall so my price and sale expectations were higher. Standard range and a very small sale rack. Staff too busy chatting to offer service. Disappointing

I can always find something that I can't live without and of course today I found a cute outfit…read more Love H&M always classic and unique items at an affordable price. Segen was so cool even honored my birthday even tho my birthday was last month. Customer service is always great be willing to pay 10cent for a bag, if not just bring your own. Will definitely stop by soon...

Great little shop in LB. Great design of shirts and hats! Owner/Manager Barry is a real cool dude,…read moreif you're in the area then definitely come in and check out the shop. Don't miss out on this hidden gem.

Went back to the only place I go to when I need great clothes for a special event or destination,…read more Umberto's never disappoints, quality and service you'll not find other places... Thank you Umberto's

Went in with my boyfriend to buy a suit for upcoming weddings- Tony and James were amazing in…read morehelping us to find the right fit and style for him! They were patient and let us try on as much as we wanted, both were very knowledgeable and helpful. Definitely coming back.

This place doesn't open on time, I waited 15 minutes, grabbed coffee and came back still closed.read more

1897 Lb Located in Long Beach. This place is very cool to stop into. Here you can pick up some…read moreLong Beach gear and represent that LBC. I felt that I wish I had more money cause the had some nice shirts in here. I wanted to get some items for the kids also. Stop by and see what they have for you.

In a cool building in the 300 block of Elm basically in downtown Long Beach, you'll find j.j. rowe…read more Cool shop for the man and his cool kids. A Triumph motorcycle parked outside, which is for sale, peeks your interest right away. Cool work boots, tool boxes from eras gone by, MC stuff, kool kids clothing, belt buckles. It's all there. I bout two belt buckels, since my dad's broke and finding a cool looking one is tough nowadays. The owners Jesse and JoAnna are ral cool people working on interesting projects all the time. Open Fri, Sat and Sun. Stop by and check out the cool vintage stuff they have there.

Jesse & Joanna are a cute & sweet couple. We always find great stuff to buy here. Stuff for dad…read moreand stuff our baby boy. Great place to buy gifts for cool parents & kids if you don't know what to buy them. This is in a great spot with other great businesses nearby. Highly recommended.

Glad to make some new friends down in Long Beach. I've been coming here every year for work. My…read morefirst impression of the shop during the first couple of years was that they were always closed when I stopped by. But after getting a hold of Bruce over the phone, he was quick to answer my questions and let me know their closing time. I ended up hanging out in the shop for a good hour, and he even recommended some great spots to check out if you're looking for something to eat. I spent the week driving around the east side to see what I'd been missing, and overall, it turned into a great customer experience. Good looking out Brotha

Jason is the MAN!!!! I went in on a Saturday looking to get a pair of hats customized with print…read more He was able to help with a logo and a saying on both. The hats are a sun style with a thick brim. Within an hour, he was able to get the logos pressed and figured out how to get the lettering on the brims. This was something he'd never done before and when it got challenging, he dug in and got the job done. He did all of this while having the best outlook on the project. Also, his price was on point with me expecting more for a rush job. He's awesome and they have great apparel with LBC logos that they produce. Check them out for your next customized project or just a really cool hoodie.

I went in on my birthday to use my $25 off on my mission for jeans that I LOVE! When I walked…read morethrough the door I was greeted by Brianna who was clearly happy I was there and eager to help. I explained to her that I was there on a mission to find jeans that fit me well. I was embarrassed to admit I wasn't even 100% my size is and I want to fix that today. Brianna seemed stoked for the task! I explained the kind of cut I think I want and she asked me to look around while she went to work on selecting sizes, styles and different washes for me. Once she had a solid line up for me I started trying them all on. Her and Chelsea came over a few times to check on my progress to see if I wanted any different colors or sizes in what was picked out for me. One of them also mentioned that with the pair I end up picking I get a free hem to help get the length just right for me! I was instantly sold on the curvy flare jeans once I knew I could get them hemmed for my short legs. Once they pinned my pants to be ready for the hemming, I checked out and they let me know when they'd be ready for pick up. A few days later I got a call they were ready and when I went to pick them up I was greeted with a smile by Brianna again! I honestly don't think I can get jeans from anywhere else after such a positive and custom experience at Madewell. I'll be back for suresies :)

Always have such excellent service here at madewell! But today was exceptional thanks to Chelsea!…read moreShe went out of her way to personally help me find an item that was sold out online, and made sure I was able to get it shipped to me, thank you Chelsea!